5-Star HotelSummary of reviews related to the '5 Star' categoryLocated in Agra, ITC Mughal, A Luxury Collection Resort & Spa offers a mix of five-star facilities and services with some areas needing improvement. Guests appreciated the classical and indulgent spa offerings and the inviting outdoor pool, although there were not enough sunbeds and shade. The red brick façades and dark brick complex lend a distinctive character to the resort.
Visitors praised the excellent reception and welcoming atmosphere, noting outstanding service from arrival through check-in to breakfast. The doormen and overall staff service stood out as highlights, contributing to a welcoming and comfortable stay. The rooms were described as spacious and quiet, which added to the overall satisfaction for the price.
Despite the positive aspects, some areas fell short of five-star expectations. Dining received mixed reviews; the buffet restaurant was criticized for being noisy and overpriced with food quality comparable to that found in better three-star hotels. Additionally, the cost of meals was noted as being quite high.
The resort's proximity to the Taj Mahal was a noted delight for guests. Overall, ITC Mughal offers a mix of both excellent five-star comfort and some shortcomings, but it remains highly recommended for those seeking a premium experience in Agra.
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