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Summary of reviewsHôtel Particulier le 28, nestled in the heart of Aix-en-Provence, garners high praise for its exceptional location within the historic center. Just steps away from Cours Mirabeau, it is ideally surrounded by an array of restaurants, cafes, shops and cultural attractions. Guests appreciate the tranquil retreat it offers amidst the vibrant old town with elegant accommodations that blend traditional architecture and modern furnishings.
The breakfast experience at the hotel is often highlighted as delightful with fresh fruit, excellent jams and quality coffee served in beautifully decorated common areas or a lush garden. Guests enjoy the warm and engaging atmosphere created by hosts Anthony and Margarita, even though some feel the breakfast price is high.
Rooms are frequently celebrated for their tasteful decor, spaciousness and comfort. They often combine vintage aesthetics with modern amenities, featuring impressive bathrooms and lovely bedding. Despite occasional mentions of poor insulation or outdated furnishings, most guests are impressed by the serene and stylish ambiance, enhanced by terraces offering garden views and in-room Nespresso machines.
Cleanliness is generally rated as high with many reviews highlighting well-maintained and tidy rooms. However, minor maintenance issues are occasionally mentioned. The hotel's atmosphere is elevated by exceptionally warm and hospitable staff with Anthony and Margherita consistently receiving accolades for their attentiveness and thoughtful service.
While the pool situation, requiring reservations at a nearby spa, causes some confusion and disappointment, the parking options, though not onsite, are relatively convenient with nearby garages and the helpful assistance of the owners.
A family-friendly ambience pervades the hotel, run by a young family who provide exceptional care and hospitality. Guests often feel like treasured friends rather than mere visitors, making it an ideal spot for family stays.
Bedding quality is generally praised, contributing to a restful night's sleep, although a few guests find the mattresses either too soft or sagged. Overall, the hotel offers a luxurious and sophisticated stay, more akin to an upscale Bed & Breakfast than a traditional boutique hotel. Its romantic and magical ambiance, combined with a central yet peaceful location, makes it a perfect choice for couples seeking a romantic getaway. Show more
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Luxury Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Small Hotel
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5-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Capricciosa double roomGuests will have a special experience as this double room features a fireplace. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, executive lounge access as well as garden views. The unit offers 1 bed.
Junior suite StravaganzaThis suite features a fireplace. Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. The suite features a flat-screen TV with satellite channels, soundproof walls, a minibar, executive lounge access as well as city views. The unit has 1 bed.
Passione Junior Suite This suite features a fireplace. Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. The suite features a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, executive lounge access as well as city views. The unit has 1 bed.
Suite with Terrace SensazioneThis suite's standout feature is the fireplace. Boasting a private entrance, this air-conditioned suite includes 2 bedrooms and 1 bathroom with a walk-in shower and a bath. Featuring a terrace with garden views, this suite also offers soundproof walls and a flat-screen TV with satellite channels. The unit has 3 beds.
Family Suite L'Annexe du 28This family room's special feature is the fireplace. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious family room provides a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Guest Reviews
8.6
Very Good
Location
Nestled in the heart of Aix-en-Provence, Hôtel Particulier le 28 is celebrated for its exceptional location within the historic center. Just steps away from Cours Mirabeau and surrounded by restaurants, cafes, shops and cultural attractions, guests repeatedly praise the hotel's superb positioning. The comfortable, elegantly designed accommodation offers a serene retreat amidst the lively old town, making it easy to explore the charming streets and historic sites. Visitors appreciate the blend of traditional architecture with tasteful modern furnishings, creating a unique flair. The hotel is described as a hidden gem, combining the advantages of a central hub with a quiet, restful ambiance. Guests frequently highlight the welcoming and attentive staff, adding to the overall delightful experience. Whether it's for a stroll through the Mazarin district or a visit to nearby cafes, the central yet peaceful location of Hôtel Particulier le 28 stands out as a defining feature.
Breakfast
Hôtel Particulier le 28 offers a delightful breakfast experience that guests frequently praise for its quality and presentation. Served in beautifully furnished common areas or a lush garden, the breakfast includes fresh fruit, good jams and excellent coffee. The continental breakfast is lauded as delicious, varied and plentiful with guests often describing it as fabulous, wonderful and outstanding. The hosts, Anthony and Margarita, contribute to a warm and engaging atmosphere, enhancing the overall dining experience with their thoughtful interactions.
However, there are occasional mentions of the breakfast being modest or lacking certain items and some guests feel that the price of 25€ per person is somewhat overpriced for the quantity provided. Despite this, the high level of product quality and the care put into preparation leave a positive impression on many. The serene courtyard and superb lounges further elevate the morning meal, making it a pleasant and memorable part of the stay at the hotel.
Rooms
'Hôtel Particulier le 28' features a series of beautifully decorated, spacious rooms that have left a positive impression on many guests. The charm and tasteful decor of the rooms, often described as vintage spaces with modern furnishings, create a stylish and comfortable environment. Guests frequently highlight the spaciousness and superb comfort of the accommodations with many mentioning large bathrooms equipped with impressive standalone baths and roomy showers.
The lovely bedding and comfortable atmosphere add to the overall experience, making it easy for guests to imagine living in such splendor. Rooms vary in size and some come with additional luxuries like terraces offering views of lush gardens, Nespresso machines and high ceilings. Specific rooms, such as the Stravaganza suite, although noted to need some improvements, still maintain a spacious and airy ambiance that many appreciate.
Accommodations in this charming hotel provide a mix of modern comfort and historical appeal, nestled in a villa-like manor. The welcoming and attentive hosts contribute significantly to the pleasant stay, making guests feel at home. While some reviews mention aspects like poor insulation or outdated furnishings in certain rooms, the overall consensus celebrates the hotel's ability to provide a peaceful, delightful retreat in the heart of the city with all amenities within walking distance. Beautiful decor, quietness and roomy havens stand out as hallmarks of a stay at this enchanting establishment.
Beds
Hôtel Particulier le 28 generally impresses with its bedding quality, featuring various positive mentions from guests. Many have found the bedding to be very comfortable with some describing it as very high quality, fantastic and exceptional. The sheets are often highlighted for being soft and up to standard, contributing to the overall comfort. Guests frequently mention having a good night sleep in the extremely comfortable beds, including an immense bed with soft and clean bedding.
However, there are some areas of critique. A few guests felt the mattress was too soft for their preference and some noted that the bedding could be improved. In isolated cases, the mattress was described as sagged and uncomfortable and the bed head was noted to look worn and tired.
Overall, while the majority of guests have had positive experiences with the bedding, a minor group felt some improvements could be made.
Cleanliness
Hôtel Particulier le 28 offers guests a generally positive cleanliness experience, often described as impeccable and immaculate. Many reviews highlight clean rooms and bathrooms, noting that the overall establishment is well-maintained and tidy. Guests frequently mention that the property is clean and well-equipped, contributing to an overall pleasant stay. However, there are occasional mentions of some shortcomings in room maintenance and instances where certain areas did not meet the same high standard. Despite these issues, the majority of feedback underscores a very clean and centrally located hotel, which maintains a calm and welcoming atmosphere.
Staff
Hôtel Particulier le 28 boasts a team of exceptionally warm and hospitable staff, often described as feeling like family by guests. The hosts, Anthony and Margherita, stand out for their charming and attentive nature, consistently going above and beyond to ensure a welcoming stay. The hotel's atmosphere is significantly enhanced by the staff’s friendliness, helpfulness and discretion, creating an environment where guests feel immediately at home. Whether it’s sharing useful city tips or surprising guests with special mentions like hot chocolate, the dedication and kindness of the team do not go unnoticed. This family-run hotel offers a personal touch with available and professional hosts who are always ready to assist, making each stay memorable and enjoyable.
Pool
Guests of Hôtel Particulier le 28 often express confusion and disappointment regarding the pool. Contrary to what the hotel's photos suggest, the pool is not located within the premises. Instead, access to the nearest pool is at a partner establishment, specifically a nearby spa. To use this amenity, guests need to make a reservation, which can be subject to availability. The hotel's website fails to provide clear information about these arrangements, leading to misunderstandings. Additionally, the hotel tends to lack on-site staff, which can complicate efforts to address any questions or concerns.
Parking
Hôtel Particulier le 28 provides several parking options, which travelers have found to be both essential and convenient, especially in a place like Aix en Provence. Although the hotel does not offer on-site parking, there are various alternatives close by. Some guests noted the parking garage is suitable mainly for small cars and is around a 5-minute walk from the hotel. Despite some challenges and the need to pay for parking, the process is generally manageable with the assistance of the helpful owner, Margarita, who has been known to personally guide guests to their parking spots. However, the cost can be quite high, running up to 30 Euros. Overall, while there are some difficulties and additional costs associated with parking, the availability of nearby options makes it a feasible scenario for visitors.
Family
Nestled in the heart of Aix-en-Provence, Hôtel Particulier le 28 offers a uniquely charming and family-friendly accommodation experience. Run by a lovely young family with three children, the hotel exudes a warm and welcoming atmosphere that perfectly complements its wonderful decor and ideal location within walking distance to shops and restaurants.
Visitors praise the exceptional care and warm hospitality provided by the owners, who go above and beyond to cater to the needs of their guests, especially young children. The staff's friendly and helpful nature contributes significantly to the family-friendly ambiance, making guests feel more like treasured friends than mere visitors.
A stay at Hôtel Particulier le 28 has been described as feeling like visiting a friend's house, ensuring that families enjoy their time together while exploring the beautiful surroundings of Aix-en-Provence. Overall, this hotel offers an unforgettable family stay, distinguished by its personal touches and warm, inviting atmosphere.
Luxury
Hôtel Particulier le 28 offers guests a sophisticated stay that many describe as luxurious. The hotel feels more like an upscale Bed & Breakfast rather than a typical boutique hotel, providing an experience where guests feel at home or even welcomed by friends. Visitors are captivated by its magical ambiance and the sheer beauty of the property, which is a stunningly renovated palace. The hotel is tastefully decorated with breathtaking and luxurious amenities. Its central location adds to the appeal, making it a convenient base for exploring. Though it might not meet the expectations of a 5-star establishment as indicated on its website, its elegance and careful attention to detail offer a refined and well-cared-for experience that is both beautiful and comfortable.
Romantic
Nestled in the heart of the old city, Hôtel Particulier le 28 offers an enchanting experience perfect for couples seeking a romantic getaway. Guests praised the beautiful setting and calming atmosphere, which surpasses the charm of larger hotels. The attention and hospitality from the owners were frequently highlighted as a key aspect of the memorable experience. The central location makes it an ideal spot for those looking to combine a romantic escape with cultural exploration. Many expressed a desire to extend their stay and noted the hotel as a peaceful sanctuary within Aix, making it especially suitable for couples.
Yes, Hôtel Particulier le 28 has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Hôtel Particulier le 28.
No, Hôtel Particulier le 28 doesn't allow dogs.
Yes, parking facilities are available at Hôtel Particulier le 28.