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Hotel Do Caracol

Angra do Heroismo , Estrada Regional, Nº1 (Show on Map)

8.3

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Do Caracol is celebrated for its exceptional location, offering stunning proximity to the ocean with breathtaking views of the Atlantic and Mount Brasil. The hotel is conveniently situated a short walk from the historic town of Angra do Heroísmo, providing serene ocean vistas and easy access to the island's main attractions. Guests appreciate the natural pools and nearby bay, ensuring excellent swimming opportunities. The presence of both indoor and outdoor pools, coupled with free covered parking and modern, clean facilities, enhances the overall experience. Friendly and helpful staff further contribute to the hotel's appeal.

The breakfast at Hotel Do Caracol receives high praise for its variety and quality, featuring a wide selection of delicious options, including regional products. The buffet-style service ensures a generous spread and the dining room’s sea views add to the enjoyment. Though there are minor critiques regarding variety over extended stays and specific items, the overall consensus is highly positive.

The hotel's dinner service offers a generally positive experience with commendations for the quality of food and the professionalism of the waitstaff. Special events, like New Year’s Eve, have room for improvement, particularly in food variety and availability during peak times. Despite these setbacks, the presence of live music and reasonable pricing maintains the dining service as a good option for guests.

Rooms at Hotel Do Caracol are spacious and comfortable, often featuring large balconies with stunning ocean views. Guests appreciate the coziness, cleanliness and modern amenities. However, some criticisms include outdated furnishings, inadequate soundproofing and occasional lapses in room cleanliness. Nonetheless, the overall comfort and scenic location of the rooms make them highly appealing.

Cleanliness in general receives mixed feedback. While many guests note the cleanliness of rooms and common areas, issues in bathrooms and balconies, such as mold, dirt and inconsistent cleaning service, indicate areas needing improvement. Enhancing maintenance and cleaning protocols could significantly better the guest experience.

The staff at Hotel Do Caracol are frequently lauded for their friendliness and helpfulness with many guests singling out individuals for their exceptional service. This high level of hospitality contributes significantly to positive reviews, making guests feel genuinely cared for and enhancing their desire to return.

The Wi-Fi is generally satisfactory with many guests enjoying a fast and reliable connection. However, occasional irregularities and connection issues indicate the need for technical updates to ensure consistent service.

The hotel’s spa offers a relaxing atmosphere with amenities that are generally well-received. The large pool and water aerobics classes are highlights, though some guests mention the need for better temperature control and maintenance. Despite minor drawbacks, the spa remains a tranquil and enjoyable feature.

Hotel Do Caracol's pool facilities cater to various preferences with indoor, outdoor and infinity pools available. The outdoor pool, in particular, is praised for its beautiful sea views, though it could benefit from maintenance improvements. The indoor pool receives mixed feedback, often due to its cold temperature. Overall, the pools are clean and spacious with noteworthy views enhancing the overall experience.

Situated by the seaside in Silveira, the hotel offers direct access to the ocean and nearby natural pools, providing spectacular coastal scenery. The beachfront location allows for safe ocean swimming and the exclusive experience of a private beach area. Minor inconveniences, such as the concrete beach area and nighttime noise, do little to detract from the overall appeal.

For families, Hotel Do Caracol creates a welcoming environment with friendly service and special touches like birthday surprises. While some reviews suggest a need for better outdoor maintenance and more child-specific facilities, the hotel remains an excellent choice for families, particularly those traveling with pets.

Lastly, the hotel’s beds receive high commendations for their comfort and large size, though some variability in comfort suggests potential room-by-room differences. Overall, the beds contribute significantly to the welcoming and restful stay at Hotel Do Caracol.

In summary, Hotel Do Caracol excels in its scenic location, friendly staff and comfortable amenities, making it a favored choice for travelers seeking a relaxing and picturesque stay on Terceira Island.
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Room Types

Twin Room with Garden View This spacious, air-conditioned room features a TV with cable channels and a balcony with garden views. The private bathroom has free toiletries.

Twin Room with Sea View This spacious, air-conditioned room features a TV with cable channels and a balcony with Baía do Fanal views. The private bathroom has free toiletries.

Double Suite with Sea View This spacious, air-conditioned suite features a TV with cable channels and a balcony with Baía do Fanal views. The private bathroom has free toiletries.

Twin Family Suite with Sea View This spacious, air-conditioned suite features a TV with cable channels and a balcony with Baía do Fanal views. The private bathroom has free toiletries.

Twin Junior Suite with Garden View The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features soundproof walls, a minibar, a seating area, a flat-screen TV with cable channels, as well as garden views. The unit has 4 beds.

Twin Room with Garden and Sea View This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit offers 2 beds.

Double Room with Sea View This double room's standout feature is the pool with a view. This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit offers 1 bed.

Twin Junior Suite with Garden and Sea View This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as sea views. The unit offers 4 beds.

Double Room with Garden View This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit offers 1 bed.

About Hotel Do Caracol

License: 2962

Guest Reviews

8.3

Very Good

Location

Hotel Do Caracol boasts an enviable location that stands out in guest reviews for its stunning proximity to the ocean and the convenience it offers. Situated right by the sea, the hotel provides breathtaking views of the Atlantic and Mount Brasil, making it a prime spot for enjoying sunrises and the soothing sounds of the waves. This ideal setting is also praised for its tranquility, being just close enough to the center of Angra do Heroísmo, around a 10-20 minute walk, to allow easy exploration of the historic town while avoiding the hustle and bustle.

Guests appreciate the hotel's strategic position for its ease of access to the island's main points and public transportation, including a convenient shuttle bus to the historic center. The nearby natural pools and a beautiful bay offer excellent swimming opportunities, adding to the location's allure. The presence of both indoor and outdoor pools and direct sea access makes it perfect for water enthusiasts.

In addition to its scenic beauty and convenience, the hotel features free covered parking and is well received for its modern, clean facilities. Friendly and helpful staff further enhance the experience with many reviewers noting the excellent service provided. The location's seamless blend of accessibility, serene ocean views and nearby attractions makes Hotel Do Caracol an exceptionally well-situated destination for travelers looking to explore the island of Terceira.

Breakfast

Guests at Hotel Do Caracol have praised the breakfast offerings, highlighting the variety and quality of food available. Many reviews described the breakfast as delicious with a wide selection of options, including regional products. The buffet-style service ensures a generous and constantly replenished spread, catering to diverse tastes. The atmosphere of the dining room, often featuring views of the sea, enhances the overall experience.

However, there were a few suggestions for improvement. Some guests noted a lack of variety over extended stays and mentioned specific items such as scrambled eggs and fruit selection as areas needing enhancement. In a few cases, breakfast was described as basic or unsatisfactory, particularly concerning the absence of local products and additional charges for certain items like fried eggs.

Despite these minor criticisms, the consensus is overwhelmingly positive with many guests enjoying the hearty, fresh and plentiful breakfast that set a great start to their day.

Dinner

Hotel Do Caracol's dining experience offers a mix of highlights and areas for improvement, according to guest reviews. The quality of food is generally praised, both in the restaurant and at the bar with some guests describing their dinners as very well served and reasonably priced. The cook receives acclaim for their fantastic skills and the waitstaff is often noted for their professionalism and efficiency.

However, the evening buffets elicit mixed feedback. Some guests appreciate the plentiful offerings, considering them good value, while others find the selection lacking variety, particularly for those seeking vegetarian options or child-friendly menus. The scarcity of food during peak times and the occasional confusion about dining options could be improved with some diners noting limited availability on their second night after paying for the first.

Special occasions like New Year's Eve have reportedly fallen short of expectations with some guests noting that the dinner that night left much to be desired. Despite these drawbacks, the presence of live music and the overall convenience and quality of the restaurant ensure that dining at Hotel Do Caracol remains a fairly good option for guests, even if more variety would enhance the experience.

Rooms

Hotel Do Caracol offers spacious rooms, many of which provide stunning views of the ocean and Monte Brasil. Guests frequently highlight the comfort of the beds and the overall cleanliness of the rooms. The roomy accommodations often include large balconies, further enhancing the experience with breathtaking views and ample space. Many guests appreciate the coziness and the pleasant decor, noting that the rooms come equipped with all necessary amenities for a comfortable stay.

Despite these positives, the hotel does face some criticism – particularly regarding outdated furnishings and facilities in need of maintenance. Issues such as inadequate soundproofing and occasional lapses in room cleanliness were noted. Some balconies were reported to be rusted and there were comments about dated decor and old-fashioned bathrooms. Additionally, the lack of modern amenities like Smart TVs and small bathtubs have also been pointed out.

Overall, while the rooms and their views are highly praised for comfort and spaciousness, the hotel's facilities could benefit from updates and better maintenance. Nonetheless, the friendly staff and the excellent location above the ocean make Hotel Do Caracol an appealing choice for travelers seeking a blend of comfort and scenic beauty.

Beds

Hotel Do Caracol features beds that have received a fair share of both high praise and notable critiques from its guests. Many visitors found the beds to be extremely comfortable, often highlighting the large size and modern feel. Words like "comfortable", "huge" and "soft" frequently describe the hotel’s mattresses, which seem to offer a welcoming rest after a day of travel or exploration.

However, the comfort of the beds appears to vary across different rooms. Some guests encountered beds that were too soft or had mattresses showing signs of wear. Pillows garnered mixed reviews as well—while some found them adequate, others noted that they were thin or insufficient. Several guests indicated the need for more pillows per room.

A few reviews mentioned specific issues such as uncomfortable extra beds and the need for bed updates. There were also occasional comments on noisy mattress covers and beds positioned awkwardly against walls, which could impede comfort.

Overall, while Hotel Do Caracol generally provides a comfortable sleeping experience with large, modern beds, there are areas noted for potential improvement, such as the condition of mattresses and the availability of higher quality pillows.

Cleanliness

Hotel Do Caracol offers a mixed experience when it comes to cleanliness. The positive reviews highlight the hotel's general cleanliness, particularly mentioning clean, well-maintained spaces and rooms. Guests frequently noted the impeccable cleanliness and well-maintained outdoor pool, contributing to a pleasant stay. The rooms, often described as comfortable and clean, feature clean linens and towels with some visitors appreciating the hotel's hygiene standards in common areas.

However, a number of guests raised concerns about the state of the bathrooms, noting issues like mold, dirt and cockroaches, which detracted from their overall experience. The balconies also attracted negative comments due to rust and pigeon droppings, indicating inconsistent cleaning standards. Some found the cleaning services unreliable, pointing out that rooms would sometimes go uncleaned for days or were addressed very late.

While the hotel boasts a clean and generally pleasant environment, consistent maintenance and more thorough cleaning protocols, especially in bathrooms and balconies, could significantly enhance the guest experience.

Staff

Hotel Do Caracol is frequently praised for its exceptionally friendly and helpful staff. Guests consistently highlight the team’s dedication to providing comfortable and welcoming experiences with special mentions directed towards individuals like Ana Rita in the breakfast room, Mr. Helder at reception and Mr. Sebastien from the dining room. The overall friendliness and attentiveness of the employees, from the cleaning staff to the bartenders, are noted as standout features, making guests feel genuinely cared for throughout their stay.

The hotel management also receives commendations for ensuring guests' needs are met promptly with staff members like Duarte going above and beyond to assist travelers with directions and advice. The welcoming atmosphere is bolstered by polite and useful service, leaving guests appreciative of the staff's conscientious efforts.

Though some reviews suggest room for improvement in specific areas like technical support and isolated instances of staff behavior, the overwhelming majority of feedback describes an experience characterized by kindness, professionalism and a high level of hospitality. Guests repeatedly express a desire to return, indicating that the staff’s exceptional service is a key element of their positive experiences at Hotel Do Caracol.

Wi-Fi

The Wi-Fi at Hotel Do Caracol generally receives positive feedback with many guests noting that it works well, is fast and provides an excellent connection. Several reviews highlight that the Wi-Fi connection is good. However, there are some concerns about the reliability and security of the internet service. Some guests experienced irregular or intermittent connections and a few mentioned difficulties with accessing certain websites due to screened or blocked content. There were also specific reports of poor connection on certain devices, suggesting a need for updates to improve overall performance.

Spa

The spa at Hotel Do Caracol offers a pleasant and relaxing atmosphere with amenities that are often praised for being spa-quality. Guests appreciate the large pool within the spa and the availability of water aerobics classes. However, some visitors have noted the need for maintenance and commented on the cooler temperature of the facilities. While the spa area itself is under different management, it remains a highlight of the hotel's amenities. There is no jacuzzi or sauna specifically in the spa, although a sauna can be found in the gym, which some find awkward to access. Overall, the spa provides a tranquil experience despite areas that could benefit from improvement.

Pool

Hotel Do Caracol offers a variety of pools that cater to different preferences, including indoor, outdoor and infinity pools. The outdoor pool area is highly appreciated for its beautiful sea views and easy accessibility, although some guests mentioned it being a bit run down and in need of maintenance. The pool bar and seafront location are additional highlights, enhancing the overall experience for visitors.

The indoor pool, however, received mixed reviews. Some guests found it to be clean and well-maintained, appreciating the facility's variety and good conditions. On the downside, many guests noted that the indoor pool water was uncomfortably cold, which detracted from its appeal. The lack of consistent heating and its cold temperature were frequent points of concern.

The pool area is generally clean and spacious with ample access facilities. However, the availability of pool towels and the condition of pool lounges could be improved. While the outdoor pool has a nice space, its cleanliness sometimes falls short and some areas appear overgrown and in need of better upkeep.

Despite these issues, the hotel’s pools, especially the well-sized outdoor pool with great views, offer a pleasurable experience. The combination of multiple pool options and the scenic surroundings make it a notable feature of Hotel Do Caracol.

Beach

Hotel Do Caracol boasts an enviable seaside location in Silveira, offering guests direct and convenient access to the ocean and nearby natural pools. The hotel's setting provides spectacular views of both the sea and the surrounding mountains, making it an excellent choice for nature enthusiasts and those looking to enjoy serene coastal scenery.

Guests have the advantage of beachfront accommodation with many rooms featuring beautiful sea or bay views. The outdoor pool area also offers stunning vistas of the sea and mountains, enhancing the overall relaxing experience. The property's proximity to the bay allows for safe ocean swimming and the direct access to a private beach area ensures a more exclusive seaside experience.

While generally praised for its great location and access to the beach, it should be noted that some might find the concrete beach area and occasional nighttime noise from the public beach a minor inconvenience. However, the hotel's location and views remain major highlights for visitors seeking a memorable beach holiday.

Family

Hotel Do Caracol offers a welcoming environment for families looking to relax and enjoy their vacation. The hotel staff, particularly the cleaning team, are noted for their friendliness and helpfulness, creating a pleasant atmosphere for guests. Families can expect 5-star service with special touches, such as birthday surprises, adding to the experience.

Although the hotel is praised as a beautiful, family-friendly establishment, it's important to note that some reviews pointed out a need for better outdoor maintenance and more facilities tailored specifically for children. There are mentions of limited efforts in providing activities or amenities for kids, which may affect the overall experience for those traveling with small children or looking for child-specific entertainment.

Despite these shortcomings, the hotel's dog-friendly policy is highlighted positively, making it an excellent choice for families traveling with pets. The family room types available offer adequate space and comfort, ensuring a good stay for all family members. Overall, Hotel Do Caracol stands out for its excellent service and accommodating nature, ideal for families looking for a comfortable and relaxing stay.

4 Star

Hotel Do Caracol has received a range of feedback regarding its four-star rating with many guests expressing that the hotel does not meet the expected standards. Reviewers were particularly disappointed with the breakfast variety and found the overall service to be unreliable and not on par with a four-star establishment. Additionally, guests were surprised by the lack of basic amenities, such as an iron for ironing, which they believe should be readily available in a hotel of this caliber. Despite its potential as a four-star hotel, significant disparities in service and facilities left many guests feeling the hotel falls short of its proclaimed rating.

Business

Hotel Do Caracol offers an ideal setting for business travelers, boasting great facilities tailored to their needs. The efficient check-in and check-out process ensures a smooth experience, saving valuable time. The Wi-Fi quality is excellent, catering perfectly to all business purposes. Business-friendly amenities are readily available, making it a perfect choice for business trips. The internal meetings area adds to its appeal, providing a convenient space for meetings. Despite one mention of it not being business-friendly, the overall sentiment from guests highlights the hotel as excellent for work-related stays, supported by an efficiently working staff.

Heated Pool

At Hotel Do Caracol, the indoor pool is advertised as heated and it provides a relaxing experience for many guests. However, some visitors have commented that the water temperature can be inconsistent, indicating that it is sometimes colder than expected. While many appreciate the heated aspect of the pool, describing it as great and amazing, there are reviews highlighting that it needs more attention to maintain a consistently warm temperature. Overall, the heated pool has its positives, especially during colder seasons, but improvements could enhance guest satisfaction further.

Outdoor Pool

Hotel Do Caracol boasts an impressive outdoor pool area, consistently described as beautiful and offering breathtaking views of Monte Brasil. The space around the pool is noted to be pleasant and well-maintained, making it a favorable spot for guests to relax and enjoy their stay. Access to the sea directly from the pool adds to the allure, enhancing the overall experience for visitors seeking a blend of leisure and natural beauty.

The pool is generally referred to as good-sized, though some guests found it to be a bit small. In terms of functionality, it stands out as a solid option for both adults and children with ample space and amenities to keep everyone entertained. However, there were a few mentions of occasional maintenance work and dated pool lounges, which might slightly detract from the otherwise favorable impressions.

An indoor pool is also available, though it received mixed feedback regarding its temperature. Nevertheless, the helpfulness of the staff and the cleanliness of the pool areas contribute positively to the guests' overall satisfaction.

In summary, the outdoor pool at Hotel Do Caracol is a significant highlight for many visitors, combining stunning views and direct sea access with a well-kept and inviting environment.

Indoor Pool

Hotel Do Caracol offers a variety of amenities with the indoor pool being one of the highlights for many guests. Described as spacious, large and great for kids, the pool area is considered overall nice, quiet and pleasant. Reviewers appreciate the corridor connection to the pool and the well-maintained condition of both indoor and outdoor pools.

However, there are consistent mentions of the indoor pool's water being very cold with some guests finding the temperature unacceptable. Some reviews note that the pool is not heated, which detracts from the otherwise superb and relaxing experience it could offer. Additionally, there are minor concerns about the pool area's upkeep, including an isolated mention of a cockroach at the door and the absence of a jacuzzi or sauna. Despite these drawbacks, the indoor pool is generally regarded as a good, enjoyable facility.

Romantic

Hotel Do Caracol offers a romantic retreat with spectacular views of the sea and mountains, creating a quiet and peaceful atmosphere ideal for couples. The hotel provides great access to the sea, allowing guests to enjoy calming seaside moments. The ambiance is generally romantic, enhanced by thoughtful small gestures and a serene environment. Rooms with great sea views contribute to the overall romantic experience. The on-site restaurant maintains a romantic yet casual vibe, perfect for intimate dinners. For those seeking a romantic escape with tranquility and beautiful scenery, Hotel Do Caracol stands out as a place guests are eager to revisit.

Dog Friendly

Hotel Do Caracol is highly regarded for its pet-friendly environment, creating a welcoming atmosphere for both guests and their furry companions. The staff, from the receptionists to the restaurant team, show commendable attention and care towards pets. Dogs seem to have a particularly enjoyable time, reflecting the hotel's commitment to being dog-friendly. Such positive experiences demonstrate that Hotel Do Caracol ensures a comfortable and accommodating stay for pet owners and their pets alike.

Yes, Hotel Do Caracol has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Indoor Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Hotel Do Caracol.

Yes, Hotel Do Caracol welcomes dogs.

No, parking facilities aren't available at Hotel Do Caracol.

No, Hotel Do Caracol doesn't have a gym.

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