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Summary of reviewsHampton By Hilton Antofagasta is praised for its blend of convenience, scenic charm and practical amenities. Situated in the industrial sector of Antofagasta, the hotel offers stunning ocean views from many of the rooms and easy access to a supermarket, pharmacy and various dining options. Guests appreciate the hotel's cleanliness, modern facilities and helpful, friendly staff. The rooms are spacious, comfortable and well-equipped, often highlighted for their impressive sea views and tranquility.
The breakfast experience at the hotel is largely positive with guests enjoying the variety and quality of the buffet, which includes fresh fruit, dairy products, cold cuts, eggs, bread and cereals. The inclusion of breakfast in the room rate adds value and the scenic view from the breakfast area enhances the dining experience. However, there are occasional criticisms regarding replenishment and variety, especially during peak times.
While the dinner service features friendly staff and complimentary options, it often falls short in terms of menu variety, food quality and service efficiency. Guests have noted issues such as long wait times, poor presentation and limited seafood options. Maintenance and cleanliness within the restaurant also require improvement.
The hotel stands out for its dedication to cleanliness with rooms and dining areas consistently kept tidy and well-organized. Minor issues such as dusty floors and clogged sinks are occasionally reported but do not significantly detract from the overall positive experience.
The staff at Hampton By Hilton Antofagasta are frequently praised for their kindness and attentiveness, contributing to a pleasant stay. While some instances of slow response times and miscommunication occur, the overall sentiment remains positive towards the personnel's professionalism and willingness to assist.
Free WiFi is available and appreciated, although some guests experience connectivity issues in certain rooms. The gym is sufficiently equipped and maintained, providing a good workout space, though maintenance inconsistencies and a lack of clear information can be problematic.
Beds at the hotel receive high marks for comfort with guests often noting a good night's sleep. Minor complaints include the firmness or size of the beds and occasional issues with bedding.
Highly regarded by business travelers, particularly those in the mining industry, the hotel offers a strong price-quality ratio and is well-suited for short business trips. Clean rooms, a convenient location and attentive staff make it a favored choice, despite occasional drawbacks such as problematic elevators and the need for better business services.
Overall, Hampton By Hilton Antofagasta provides a reliable, comfortable and scenic accommodation option, particularly valued for its cleanliness, friendly staff and strategic location. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
Queen Room - Non-SmokingThe double room features air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Queen Room with View - Non-SmokingThe air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, heating as well as sea views. The unit has 1 bed.
Twin Room - Non-SmokingThe triple room offers air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Queen Room with Roll-In Shower - Mobility Access/Non-SmokingThe double room offers air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Twin Room with Roll-In Shower - Mobility Access/Non-SmokingThe air-conditioned triple room offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box, heating as well as sea views. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Location
Nestled in the industrial sector of Antofagasta, the Hampton By Hilton offers a blend of convenience and scenic charm, albeit with a few caveats. Guests consistently rave about the hotel's excellent location and the breathtaking views, particularly those rooms overlooking the ocean, which offer a picturesque start to the day. Situated on a central avenue, the hotel boasts proximity to a supermarket, pharmacy and several dining options, making it a practical choice for travelers.
The location, although a bit removed from the bustling city center, provides a serene environment away from the busiest areas, evoking a sense of tranquility that many guests appreciate. For those with a vehicle, the hotel is just a short drive away from key attractions and the city center, enhancing its appeal as a convenient base for exploration. The proximity to transport links offers good connectivity to various points of interest, adding to the hotel's strategic advantage.
However, it's worth noting that some guests find the surrounding industrial neighborhood less appealing, describing it as unsafe and not ideal for leisurely strolls. Despite these concerns, the hotel itself ensures a secure and comfortable stay with commendable cleanliness, friendly staff and quality facilities.
Overall, the Hampton By Hilton Antofagasta is well-suited for those seeking a business-friendly environment with essential amenities close at hand. Its captivating sea views and practical location—while not ideal for immersing in the heart of the city—provide a balanced option for both business and leisure travelers aiming for convenience and a touch of natural beauty.
Breakfast
The breakfast experience at 'Hampton By Hilton Antofagasta' garners a mix of praise and critique from guests with the majority leaning towards positive feedback. Guests frequently describe the breakfast as excellent, very good and delicious, appreciating its diversity and completeness. Many highlight the buffet’s variety, noting options like fresh fruit, dairy products, cold cuts, eggs, bread and cereal with some guests particularly enjoying the availability of real scrambled eggs and lactose-free products.
The scenic view from the breakfast area receives special mention, enhancing the overall dining experience. The breakfast is inclusive in the room rate, which adds value for guests. Most reviews commend the attentiveness of the staff and the dedication of the breakfast manager, pointing out the well-balanced and hearty nature of the offerings.
However, there are notable criticisms. Some guests report issues with replenishment and variety, finding the selection insufficient at times and others mention the breakfast ending earlier than expected. The handling of breakfast during peak times often led to long wait times and organizational challenges, resulting in a chaotic experience for some. Complaints about cold food, stale options and the necessity of queues reflect areas where improvement is needed.
Overall, while the breakfast at 'Hampton By Hilton Antofagasta' is largely appreciated for its variety and quality, the service delivery could benefit from better organization and consistency to fully meet guests' expectations.
Dinner
The dinner experience at Hampton By Hilton Antofagasta seems to elicit mixed reactions from guests with a few noteworthy positives but a considerable number of negatives. On a brighter note, some guests appreciated the complimentary dinners and the service during dinner was often described as friendly and good. This, alongside the pleasant nature of restaurant staff during dinner, enhanced the overall dining experience for some visitors.
However, a major concern among guests was the limited variety on the menu with frequent reports of many menu items being unavailable. This inconsistency left guests feeling dissatisfied, especially given the high prices charged by the restaurant. Additionally, the food quality often fell short of expectations with common complaints about flavorless dishes, poor presentation and subpar drinks.
Service issues were another downside with the restaurant staff not always present or attentive. Guests noted that the restaurant closed early and lacked detailed information about opening hours, which complicated planning. Moreover, the service was described as slow with some diners experiencing significant delays, especially during peak times or holidays.
Cleanliness and maintenance within the restaurant were also areas of concern. Several reviews mentioned poor hygiene and general disorganization, which detracted from the dining experience. Despite being a beachfront hotel, there was a noticeable absence of seafood options, which disappointed many guests expecting a local culinary experience.
Overall, while some elements of the dining experience at Hampton By Hilton Antofagasta were satisfactory, there is significant room for improvement in terms of menu variety, food quality, service efficiency and better communication regarding restaurant operations.
Rooms
Hampton By Hilton Antofagasta offers rooms that are generally praised for their comfort, spaciousness and cleanliness. Guests frequently mention the beautiful views, particularly those facing the sea, which add a spectacular touch to their stay. The rooms are well-equipped with amenities such as kettles and ironing boards, providing a modern and comfortable experience suitable for short trips.
The rooms are also noted for being quiet and well-insulated, ensuring a restful sleep. The living areas and bathrooms provide ample space and the overall facilities are considered good, contributing to a comfortable stay. Many guests appreciate the contemporary decor and the cleanliness, which is consistently highlighted in their feedback.
However, some issues detract from the overall experience. There are occasional maintenance problems such as heating and air conditioning not functioning properly and some rooms emit unpleasant odors from the plumbing. A lack of natural ventilation is also cited, making some spaces feel claustrophobic. Room service is unavailable and there can be inconveniences such as missing towels and small room sizes.
Despite these drawbacks, the overall consensus points towards a pleasant and comfortable stay at Hampton By Hilton Antofagasta, especially valued for its cleanliness, modern facilities and the stunning views available from many of the rooms.
Beds
Hampton By Hilton Antofagasta offers an overall positive experience when it comes to their beds, frequently praised for their comfort. Guests often highlight that the beds are very comfortable with many enjoying a good night's sleep thanks to their supportive and cozy nature. The beds are described as clean and well-maintained, contributing to the overall sense of comfort and relaxation. Some guests have noted the use of very soft pillows, which enhance the sleeping experience.
However, a few reviews mention some concerns. There were occasional comments about the beds being a bit rigid or small and in some cases, guests found the sheets to be stiff. Some noted that the beds were a bit snug for multiple occupants and a couple of reviews mentioned issues with wet bedding or bed discomfort. Despite these minor setbacks, the majority of guests found the beds to be comfortable and conducive to a restful stay. Overall, the comfort and quality of the beds are significant positives for visitors of Hampton By Hilton Antofagasta.
Cleanliness
Guests of Hampton By Hilton Antofagasta generally commend the hotel's cleanliness, frequently highlighting its very clean and organized facilities. The rooms and dining areas are consistently noted as being clean and tidy with impeccable rooms contributing to a comfortable stay. The hotel is also described as safe and hygienic with effective sanitation measures in place. Clean spaces and a pleasant smell are recurring themes, adding to the overall positive experience.
However, there are occasional mentions of cleaning issues such as dusty floors, dirty windows, soap dishes with hairs and clogged sinks. Some guests pointed out insufficient bathroom ventilation and periodic lapses in thorough cleaning, including missed daily cleaning services. Despite these isolated incidents, most reviews emphasize the high standards of cleanliness maintained by the hotel and its staff. The general consensus remains highly favorable regarding the hotel's cleanliness, making it a reliable choice for travelers prioritizing hygiene and comfort.
Staff
'The Hampton By Hilton Antofagasta' boasts an impressive dedication to service, led by a predominantly friendly and welcoming staff. The majority of guests consistently highlight the kindness and attentiveness of the staff, from the reception to the housekeeping departments. Particularly noteworthy is the professional approach of the team, always willing to assist and provide solutions to any issues that arise, ensuring a pleasant stay for their guests.
The check-in and check-out processes are generally smooth and marked by courteous interactions. Many reviews point out the commendable service at the reception and during breakfast, underscoring the team's diligence and customer-focused attitude. Despite a few instances of unfriendliness and lack of training among certain staff members, the overall sentiment remains positive towards the personnel's dedication and helpfulness.
Some areas, however, reveal room for improvement: a few reviewers noted slow response times and occasional miscommunication within the staff, which could disrupt the guest experience. Maintenance issues, such as faulty air conditioning and slow or broken elevators, were also mentioned, reflecting the need for better coordination and prompt resolution of problems.
Nevertheless, the hotel stands out for its friendly atmosphere and staff's genuine effort to create a welcoming environment. Their positive attitudes and readiness to help significantly contribute to the reputation of Hampton By Hilton Antofagasta as a hotel that prioritizes excellent service and guest satisfaction.
Wi-Fi
At Hampton By Hilton Antofagasta, the availability of free WiFi is a notable feature for guests. The WiFi connection has been described as reliable by some, making it suitable for general browsing needs. However, there have been mentions of issues with poor WiFi coverage in certain rooms with some guests experiencing difficulty connecting or finding the WiFi very slow. Despite these challenges, guests still appreciate the complimentary aspect of the WiFi service. On a related note, multiple reviews indicated problems with the television signal, which might impact the in-room entertainment experience.
Gym
The gym at Hampton By Hilton Antofagasta receives mixed feedback from guests. On the positive side, several reviews highlight that the gym is well equipped and maintained, providing the necessary facilities for a good workout. Descriptions such as adequate gym and gym enabled suggest that the space is functional and accessible. Some guests appreciate the additional amenities provided in the fitness studio, contributing to a satisfactory exercise experience.
However, the gym is not without its shortcomings. A few guests have encountered gyms in poor conditions or even reported that there was no gym. Furthermore, communication about the gym, along with other services like the jacuzzi and breakfast, appears to be lacking, as several guests mentioned they had to inquire to receive information about these amenities.
Overall, while the gym at Hampton By Hilton Antofagasta provides adequate facilities for most fitness needs, the inconsistency in its maintenance and the lack of clear information can occasionally detract from the overall experience.
Business
Hampton By Hilton Antofagasta has carved out a niche as a preferred choice for business travelers, particularly those associated with the mining industry. The hotel scores high in terms of price-quality ratio, making it a practical option for value-oriented guests. Many business travelers consider this establishment their go-to hotel for short business trips, praising its suitability for work meetings and the overall convenience it offers.
The rooms are consistently highlighted as very clean and tidy and some guests find them exceptional. Optimal conditions and a good business center further contribute to the hotel's reputation as an ideal spot for business travel.
The staff at Hampton By Hilton Antofagasta receive commendation for their attention and willingness to help, performing their tasks adequately and with friendliness. These attributes enhance the overall experience for business visitors.
However, there are some downsides reported. There are mentions of no business services available, which could be a drawback for some. Additionally, the lack of natural ventilation in the rooms sometimes leads to lingering odors. The elevators have been noted as particularly troublesome with extensive wait times. Cleanliness issues and views of less appealing areas, such as a bullring, have also been pointed out by some guests.
Despite these few negative aspects, the hotel remains a solid choice for business travelers looking for a well-located, value-for-money option in Antofagasta.
Accessible
Hampton By Hilton Antofagasta offers guests a generally good level of accessibility, particularly noted for being very easy to navigate due to its single-floor layout. Many reviews highlight the hotel's good accessibility with no significant issues reported in public areas such as gyms. However, some guests have encountered difficulties when accessing the parking lot, signaling an area that could benefit from improvement. Overall, the hotel maintains a discrete entrance and accessible public spaces, making it a convenient choice for many travelers with disabilities.
No, Hampton By Hilton Antofagasta doesn't have any pool.
No, a spa isn't available at Hampton By Hilton Antofagasta.
No, Hampton By Hilton Antofagasta doesn't allow dogs.
Yes, parking facilities are available at Hampton By Hilton Antofagasta.