Embassy Suites by Hilton Atlanta at Centennial Olympic Park
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Summary of reviewsEmbassy Suites by Hilton Atlanta at Centennial Olympic Park consistently receives high praise for its ideal downtown location. Guests appreciate its proximity to key attractions such as the Georgia Aquarium, World of Coca-Cola, Centennial Olympic Park and the Mercedes Benz Stadium. The convenience of walking to nearby venues like the College Football Hall of Fame, CNN Center and various dining options is particularly noted with the safe and beautiful environment making it perfect for tourists. The hotel's cleanliness, friendly staff and enjoyable breakfast further enhance guest experiences. Overall, the location is deemed perfect and central, making it an excellent base for exploring downtown Atlanta.
The breakfast offered at the hotel has received mostly positive reviews with guests using terms like "great," "phenomenal," and "wonderful." The variety, particularly the hot and cold options and the made-to-order omelet station, is frequently praised. However, some guests noted issues such as crowded conditions, limited seating and food running out or being served cold. Despite a few critiques, the general sentiment leans towards satisfaction with the breakfast experience.
The dining experience highlights the adjoining Ruth's Chris Steakhouse, which is consistently praised for its quality. Guests enjoyed the complimentary happy hour with free cocktails, although opinions about the quality of snacks and drinks varied. While Ruth's Chris stood out as a high-end option, some guests sought more varied or budget-friendly choices within the hotel.
Rooms at the hotel are generally praised for their spaciousness and comfort, making them suitable for families and larger groups. Many guests appreciated the clean, cozy and modern design, along with the excellent city views. However, some experienced issues with cleanliness, outdated décor and the need for repairs. Despite these occasional shortcomings, the comfortable beds and soundproofing contributed to a restful stay.
Traveler reviews on cleanliness are mixed. While many guests commend the hotel for its well-maintained and clean rooms and common areas, some reported issues such as dirty carpets, stained furniture and poorly cleaned bathrooms. Sporadic housekeeping service and unresponsive requests were also mentioned. Nonetheless, many guests were satisfied when thorough cleaning was provided.
Staff at Embassy Suites by Hilton Atlanta at Centennial Olympic Park are frequently praised for their professionalism, friendliness and helpful nature. The front desk team, valet service and bartenders receive high marks for their courteous and efficient service. Despite occasional reports of rudeness or unhelpfulness, the staff generally contribute significantly to a positive guest experience.
The WiFi service receives mixed feedback with some guests finding it reliable and easy to connect to, while others reported slow speeds and frequent sign-outs. Guest experiences with gym facilities are generally positive with many finding the gym well-equipped. The pool facilities, however, have garnered mixed reviews with issues regarding cleanliness, maintenance and cold water, despite the rooftop pool being a highlight for some.
Parking at the hotel, primarily valet with a high daily fee, receives criticism for being expensive and sometimes inefficient, although the valet staff often receive praise for their friendly service.
Lastly, the hotel is recognized as a great choice for families due to its spacious accommodations and family-friendly atmosphere, adding to its appeal for those traveling with children.
Overall, while there are areas for improvement, Embassy Suites by Hilton Atlanta at Centennial Olympic Park offers a convenient location, spacious rooms and a generally positive experience supported by friendly staff and a variety of amenities.
Categories
The breakfast offered at the hotel has received mostly positive reviews with guests using terms like "great," "phenomenal," and "wonderful." The variety, particularly the hot and cold options and the made-to-order omelet station, is frequently praised. However, some guests noted issues such as crowded conditions, limited seating and food running out or being served cold. Despite a few critiques, the general sentiment leans towards satisfaction with the breakfast experience.
The dining experience highlights the adjoining Ruth's Chris Steakhouse, which is consistently praised for its quality. Guests enjoyed the complimentary happy hour with free cocktails, although opinions about the quality of snacks and drinks varied. While Ruth's Chris stood out as a high-end option, some guests sought more varied or budget-friendly choices within the hotel.
Rooms at the hotel are generally praised for their spaciousness and comfort, making them suitable for families and larger groups. Many guests appreciated the clean, cozy and modern design, along with the excellent city views. However, some experienced issues with cleanliness, outdated décor and the need for repairs. Despite these occasional shortcomings, the comfortable beds and soundproofing contributed to a restful stay.
Traveler reviews on cleanliness are mixed. While many guests commend the hotel for its well-maintained and clean rooms and common areas, some reported issues such as dirty carpets, stained furniture and poorly cleaned bathrooms. Sporadic housekeeping service and unresponsive requests were also mentioned. Nonetheless, many guests were satisfied when thorough cleaning was provided.
Staff at Embassy Suites by Hilton Atlanta at Centennial Olympic Park are frequently praised for their professionalism, friendliness and helpful nature. The front desk team, valet service and bartenders receive high marks for their courteous and efficient service. Despite occasional reports of rudeness or unhelpfulness, the staff generally contribute significantly to a positive guest experience.
The WiFi service receives mixed feedback with some guests finding it reliable and easy to connect to, while others reported slow speeds and frequent sign-outs. Guest experiences with gym facilities are generally positive with many finding the gym well-equipped. The pool facilities, however, have garnered mixed reviews with issues regarding cleanliness, maintenance and cold water, despite the rooftop pool being a highlight for some.
Parking at the hotel, primarily valet with a high daily fee, receives criticism for being expensive and sometimes inefficient, although the valet staff often receive praise for their friendly service.
Lastly, the hotel is recognized as a great choice for families due to its spacious accommodations and family-friendly atmosphere, adding to its appeal for those traveling with children.
Overall, while there are areas for improvement, Embassy Suites by Hilton Atlanta at Centennial Olympic Park offers a convenient location, spacious rooms and a generally positive experience supported by friendly staff and a variety of amenities.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
The Embassy Suites by Hilton Atlanta at Centennial Olympic Park is situated in an ideal downtown location that guests consistently praise. Visitors highlight the convenience of being within walking distance to major attractions such as the Georgia Aquarium, World of Coca-Cola, Centennial Olympic Park and the Mercedes Benz Stadium. The close proximity to State Farm Arena and various dining options adds to the allure. Many guests specifically appreciate the short walk to the College Football Hall of Fame and the CNN Center, noting that everything they needed was just steps away. The hotel is noted for providing a safe and beautiful environment, making it a perfect choice for tourists looking to explore central Atlanta without the hassle of transport. The view from the hotel, especially at night, is frequently mentioned as exceptional. The friendly and helpful staff, clean facilities and enjoyable breakfast further enhance the guest experience. Overall, the location is lauded as perfect, super convenient and central to all major attractions, making it an excellent base for visiting downtown Atlanta.
The breakfast experience at Embassy Suites by Hilton Atlanta at Centennial Olympic Park garnered a mix of opinions from guests. Many reviews highlight the breakfast as a positive aspect of their stay with terms like "great," "phenomenal," and "wonderful" frequently mentioned. Guests appreciated the variety, particularly the hot and cold options and the made-to-order omelet station received special praise. Several visitors found the breakfast to be delicious and filling, often noting it as one of the best aspects of their stay.
However, some reviews pointed out shortcomings, such as crowded conditions, limited seating and food items running out or being served cold. The early cutoff time for breakfast was another common critique with guests suggesting an extension. Although some mentioned that the breakfast was just "okay" or "mediocre," the overall sentiment leaned towards satisfaction, indicating that the breakfast offering generally met or exceeded expectations. Despite a few complaints, many guests enjoyed the complimentary breakfast and the added benefit of evening cocktails, making breakfast a memorable part of their stay.
The dining experience at Embassy Suites by Hilton Atlanta at Centennial Olympic Park features a mix of highlights and areas for improvement. A standout element is the adjoining Ruth's Chris Steakhouse, consistently praised for its quality with many guests describing it as wonderful and a highlight of their stay. The crab cake and smoked burgers received specific commendations, aligning with guests' general appreciation for the food quality.
The hotel offers a complimentary happy hour in the evenings, which includes a couple of free cocktails - a feature many guests enjoyed, noting the friendly and attentive staff. This evening reception served as a perfect interlude for many between daytime activities and evening plans, despite some mentioning the low quality of the snacks provided.
The arrangement of two free cocktails nightly was mostly well-received, providing enjoyment and a relaxing atmosphere amid pleasant bartender interactions. Although happy hour drinks were appreciated, some reviews indicated that the overall quality of the drinks was low.
For breakfast, guests generally had positive remarks, pairing it alongside their enjoyment of the evening cocktails. However, dining options within the hotel are limited, primarily revolving around the high-end and often costly Ruth's Chris. This exclusivity prompted some dissatisfaction, especially for those seeking more varied or budget-friendly choices.
Despite these positives, some guests encountered service issues, such as being charged incorrectly for Ruth's Chris meals or finding the selection of snacks during happy hour to be subpar. Additionally, there are mentions of logistical challenges, like limited accessible transportation and nearby dining options closing early.
Overall, while the dining experience at Embassy Suites benefits significantly from the presence of Ruth's Chris and a well-liked happy hour, it faces critique regarding the quality and variety of its offerings and some service inconsistencies.
The rooms at the Embassy Suites by Hilton Atlanta at Centennial Olympic Park generally receive high marks for spaciousness and comfort. Guests often highlight the large size of the rooms, making them suitable for families and larger groups. Many find the layout appealing with separate living and sleeping areas that add to the feel of space. The majority of reviews mention that the rooms were clean with some guests describing them as cozy, modern and inviting. Additionally, views from the rooms, particularly those facing the city, are frequently appreciated.
However, not all feedback is positive. Some guests experienced issues with cleanliness, noting dusty areas, stained furniture and occasional bad odors. A few reviews mention outdated decor and the need for some repairs and maintenance, like broken wardrobes and malfunctioning lights. The lighting in the rooms has also been pointed out as inadequate by several guests.
Comfortable beds and soundproofing are cited as positives, contributing to a restful stay. Despite some recurring cleaning issues, the hotel's commitment to spacious and well-designed rooms leaves a generally favorable impression on visitors.
Embassy Suites by Hilton Atlanta at Centennial Olympic Park receives mixed reviews when it comes to the comfort of its beds. Many guests have praised the beds as "super comfy" and "very comfortable." They found the beds to be large with some describing the overall bedding experience as enjoyable and conducive to a good night's sleep.
However, a significant number of reviews mention issues with bed comfort. Words like "uncomfortable," "hard," and "flat" appear frequently, suggesting inconsistency in the quality of mattresses. Some guests noted that the beds were not well-maintained, pointing out problems such as stains on the sheets and worn-out mattresses. Pull-out couch beds, in particular, received poor feedback, often described as terrible and uncomfortable.
Pillow quality also varied with a few guests finding them uncomfortable and lacking in support. There were mentions of foam bed issues and occasional difficulties getting additional pillows when needed.
Despite the variance in experiences, many guests did acknowledge the spaciousness of the beds, providing ample room for comfort. The hotel's efforts at maintaining cleanliness were noted by some, though others mentioned issues with dusty rooms and dirty linens.
In conclusion, while there are many positive comments about the comfort and size of the beds at Embassy Suites by Hilton Atlanta at Centennial Olympic Park, there is also a substantial number of guests who found the bedding less than satisfactory. This indicates that the quality of bed comfort may be inconsistent, depending on the room or suite.
Travelers' experiences at Embassy Suites by Hilton Atlanta at Centennial Olympic Park regarding cleanliness are notably mixed. Many guests have praised the hotel for its clean and well-maintained rooms, highlighting that the common areas and lobby are usually very clean. The staff is frequently commended for their professionalism and the overall cleanliness of the property, especially considering heightened sanitary measures due to Covid-19.
However, some reviews point out recurring issues. Specific complaints include dirty carpets, stained furniture, dusty corners and poorly cleaned bathrooms. Guests have also mentioned instances of finding leftover items from previous occupants, such as earrings and trash, plus sightings of more alarming cleanliness problems like rodent traces and cockroaches. Further, there were reports of housekeeping being sporadic or unresponsive to requests with some guests not seeing any room cleaning during their multi-day stays.
Despite these variances, those who experienced thorough cleaning during their stay were quite satisfied, appreciating the clean and comfortable accommodations. For travelers considering a stay, it's clear that while some rooms meet high standards of cleanliness, others may fall short, making consistent quality an ongoing challenge.
Embassy Suites by Hilton Atlanta at Centennial Olympic Park has garnered a notable reputation primarily due to the exceptional qualities of its staff. Guests repeatedly commend the staff for their professionalism, friendliness and helpful nature. Many reviewers highlight the consistently polite and courteous service from the front desk team, which contributes to a warm and welcoming atmosphere upon arrival. The valet service also receives high praise for being efficient, friendly and professional, often described as outstanding by many visitors.
The housekeeping staff is noted for being supportive and accommodating, although there are occasional mentions of inconsistencies in room cleanliness. Despite this, the general consensus is that the staff contributes significantly to a positive guest experience.
Special mentions include the attentive and knowledgeable bartenders and restaurant servers who enrich the dining and social experience at the hotel. The overall sentiment is that the personnel at the Embassy Suites go above and beyond to make guests feel welcome and cared for.
However, it's not all praise. A few guests have noted instances of unhelpfulness and rudeness, particularly at the front desk. Additionally, some reviews mention that service responses can be lacking and not all staff members may be equally attentive or efficient. Nonetheless, these instances seem to be outliers in an otherwise positive landscape of guest interactions.
In conclusion, while there are isolated reports of less favorable experiences, the overarching narrative is one of professional, friendly and helpful staff who significantly enhance the stay for most guests at the Embassy Suites by Hilton Atlanta at Centennial Olympic Park.
The WiFi experience at Embassy Suites by Hilton Atlanta at Centennial Olympic Park receives mixed feedback from guests. On the positive side, many visitors found the WiFi to be good, satisfactory and easy to connect to with clear instructions and reliable performance in some instances. Some guests even reported excellent and strong WiFi connections. However, there were notable complaints about slow internet speeds, weak signals and issues with WiFi signing out frequently. Several guests mentioned that the WiFi did not meet their expectations and some experienced problems with connecting altogether. The WiFi service appears to vary with several guests indicating that it could be better and noting that it was not up to par during their stay. The business center was mentioned, but it is unclear how the WiFi performed in that specific area. Overall, while some have had positive experiences with the hotel's WiFi, others have found it lacking in consistency and speed.
Embassy Suites by Hilton Atlanta at Centennial Olympic Park boasts gym facilities that have generally received positive feedback from guests. Many highlight the gym as a welcomed addition to their stay and are pleased with the available options. Descriptions of the gym vary with several reviewers rating it as excellent, great or very good and noting it is well-equipped with good gym equipment. Some reviews describe the gym as good and satisfactory, suggesting that it meets expected standards. However, there are also mentions of the gym being mid-level satisfactory, small and even noisy, indicating that it may not exceed all expectations for some guests.
Guests at Embassy Suites by Hilton Atlanta at Centennial Olympic Park had mixed experiences with the hotel's pool facilities. On the positive side, some appreciated the availability of the pool and noted that it was clean and satisfactory. A few guests mentioned the pleasure of having access to the rooftop pool, which was highlighted as a nice feature. Some children enjoyed spending ample time in the pool, making it a good family-friendly amenity.
However, numerous reviews pointed out several issues. The pool was frequently closed for repairs, which was disappointing for many. Even when the pool was open, it was often described as cold with one mention of it being supposed to be heated but not actually being so. Cleanliness was a recurring concern with some guests noting bugs, leaves, hairs and excessive chlorine in the water. The pool area itself was said to need more attention with reports of dirty towels and a lack of available clean towels. Additionally, the hot tub was often non-functional or empty.
In summary, while the pool has potential and certain aspects were enjoyed by guests, there are significant areas that need improvement, particularly in terms of maintenance and accessibility.
The Embassy Suites by Hilton Atlanta at Centennial Olympic Park has received various feedback regarding its parking situation. Travelers have frequently noted that the only available option for parking is valet with a daily fee ranging from $45 to $55. While some reviews mention the valet service as professional and welcoming, others describe it as slow, chaotic and even confusing upon arrival.
Guests also comment on the high cost of parking, labeling it as expensive and overpriced. Several patrons have expressed that the parking fees are above average and suggest using nearby public parking options as a more affordable alternative. Despite the high fees, some visitors appreciated the helpful and fast service of the valet staff.
The parking system itself appears to need improvement with reports of it being disorganized and overcrowded, causing delays and frustrations. The consensus suggests that while the valet staff is often commended for their efforts, the mandatory, high-cost and occasionally inefficient parking services leave much to be desired for many guests.
Embassy Suites by Hilton Atlanta at Centennial Olympic Park is widely acknowledged as an excellent choice for family stays, offering a range of amenities that make it a great option for those with children. Many guests appreciated the family-friendly atmosphere and the spacious accommodations ideal for families, including family rooms and suites that provide ample living space. The hotel's location is particularly praised, being within walking distance to popular family attractions such as the aquarium and the World of Coca-Cola.
At breakfast, though the space can be crowded, especially during conferences, families generally appreciated the free full breakfast offering. The presence of friendly and accommodating staff added to the positive experience with several mentions of helpful bartenders, polite cashiers and quick responses to requests enhancing the stay. The hotel also features a fun happy hour, which many guests considered a bonus and free candy for children was another delightful touch.
However, there were some concerns about the noise level at night, which affected the children's sleep and certain layout aspects, such as the open lobby and proximity to the elevators, caused anxiety for some families about disturbing other guests. Despite these minor drawbacks, the overall consensus is that Embassy Suites by Hilton Atlanta at Centennial Olympic Park offers excellent family-friendly service and a pleasant stay for those traveling with kids.
The Embassy Suites by Hilton Atlanta at Centennial Olympic Park offers a mix of experiences when it comes to nightlife in the surrounding area. Located in downtown Atlanta, the hotel is praised for its excellent proximity to major attractions like the Ferris Wheel, Falcon’s Stadium, Coca-Cola Museum and the aquarium. Guests frequently mention that the hotel's central location makes it convenient to walk to various nightlife options and places to go.
Although some reviews highlight great nightlife nearby with vibrant city lights and good entertainment choices, there are differing opinions about the consistency and quality of these options. Some guests found the nightlife to be limited or even nonexistent with little to do after dark and several restaurants and attractions closing early. Additionally, a few reviews noted that the area could feel deserted at night, causing discomfort for some due to the presence of people asking for money and others hanging out in parking lots.
In summary, while the hotel's downtown location offers easy access to some nightlife and entertainment options, the overall nighttime environment can be variable and guests should be aware of potential safety concerns and limited evening activities.
Embassy Suites by Hilton Atlanta at Centennial Olympic Park offers a three-star experience that aligns well with its rating. Guests frequently highlight the hotel's cleanliness despite its age, noting that it has been remodeled. The facilities and services are basic, meeting the expectations for a mid-grade hotel. While some reviews mention outdated rooms and occasional maintenance issues, such as a dirty couch or a fire alarm going off, these are considered minor drawbacks by many.
The accommodations are generally praised and the hotel is in a prime location for sightseeing, making it an ideal spot for travelers looking to explore Atlanta. However, guests should be aware of the high parking prices, which can detract from the overall value. Despite these aspects, the hotel has been recognized as a top 10 destination in Atlanta, particularly appreciated for its pool facilities. Overall, it offers good value for a three-star hotel and fits well within three-star hotel standards.
Ideal for both family vacations and professional commitments, the Embassy Suites by Hilton Atlanta at Centennial Olympic Park has garnered positive feedback from business travelers. The hotel offers a wide array of business-oriented amenities and services, including dedicated business rooms, suites and lounges. Many guests have highlighted the convenience of the business center and the availability of various workrooms, making it a highly suitable spot for business trips.
The hotel's parking facilities have been praised by business guests, indicating ease of access and convenience. Moreover, the digital check-in and check-out processes add a layer of efficiency beneficial for busy professionals. The location is particularly advantageous for attendees of conferences, as it is well-situated for easy access to event venues.
Guests noted satisfactory business amenities with rooms equipped with good workstations that contribute to a productive stay. The ballroom has been commended as perfect for family gatherings, implying a versatile facility that can cater to both leisure and professional events. The concierge also received positive remarks for providing valuable advice, enhancing the overall guest experience.
The hotel's facilities and amenities were singled out as outstanding during events like the ACA National Conference, underscoring its suitability for large-scale business gatherings. Overall, the Embassy Suites by Hilton Atlanta at Centennial Olympic Park is praised for its business-friendly environment, making it a convenient option for professionals traveling to Atlanta.
Embassy Suites by Hilton Atlanta at Centennial Olympic Park receives mixed reviews regarding its accessibility for guests with disabilities. While several guests appreciated the availability of accessible rooms and found the hotel and its location to be accessible with good proximity to nearby attractions and activities, there are concerns that highlight areas needing improvement. Accessibility to self-parking is noted as unsatisfactory with mentions of parking being far away for wheelchair users. Despite these challenges, general check-ins reported no significant issues. Overall, the hotel provides a decent level of accessibility, but there are aspects such as parking that could use enhancement to better accommodate guests with disabilities.
The heated pool at Embassy Suites by Hilton Atlanta at Centennial Olympic Park generally receives mixed feedback from guests. Some visitors appreciate the availability of the pool, finding it satisfactory and enjoying the clean facility, which sometimes includes accessible spa services. On the positive side, guests have described the heated pool as nice, large and adequately hot. However, there are also mentions of the pool being too cold or not being heated as expected. Overall, while many guests seem content with the pool area, others experienced inconsistencies in the pool's temperature.
The outdoor pool at Embassy Suites by Hilton Atlanta at Centennial Olympic Park generally receives positive feedback from guests. Visitors often highlight the pool's cleanliness, making it a pleasant spot for a refreshing dip. Families particularly appreciate the pool, noting that it is good for kids and provides a fun environment where children can enjoy themselves. Despite occasional comments about the need for maintenance and instances when the pool was closed, guests typically find the pool facilities satisfactory. The pool area's outdoor setting also adds to the overall appeal and when open, it is a great addition to the hotel's amenities.
The Embassy Suites by Hilton Atlanta at Centennial Olympic Park offers several dog-friendly amenities, catering well to guests traveling with their four-legged companions. The hotel provides dog-friendly rooms, suites and bedrooms, which makes it a comfortable stay for those bringing their pets along. Additionally, the hotel shows extra consideration for dogs by offering little treat bags, enhancing the experience for both pets and their owners. However, it's important to note that despite these efforts, some aspects of general room cleanliness may need attention when traveling with children, as certain reviews indicated a need for improvement in child-friendly facilities. Overall, the hotel appears to make a commendable effort in welcoming dogs and ensuring their comfort.
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Location
Breakfast
However, some reviews pointed out shortcomings, such as crowded conditions, limited seating and food items running out or being served cold. The early cutoff time for breakfast was another common critique with guests suggesting an extension. Although some mentioned that the breakfast was just "okay" or "mediocre," the overall sentiment leaned towards satisfaction, indicating that the breakfast offering generally met or exceeded expectations. Despite a few complaints, many guests enjoyed the complimentary breakfast and the added benefit of evening cocktails, making breakfast a memorable part of their stay.
Dinner
The hotel offers a complimentary happy hour in the evenings, which includes a couple of free cocktails - a feature many guests enjoyed, noting the friendly and attentive staff. This evening reception served as a perfect interlude for many between daytime activities and evening plans, despite some mentioning the low quality of the snacks provided.
The arrangement of two free cocktails nightly was mostly well-received, providing enjoyment and a relaxing atmosphere amid pleasant bartender interactions. Although happy hour drinks were appreciated, some reviews indicated that the overall quality of the drinks was low.
For breakfast, guests generally had positive remarks, pairing it alongside their enjoyment of the evening cocktails. However, dining options within the hotel are limited, primarily revolving around the high-end and often costly Ruth's Chris. This exclusivity prompted some dissatisfaction, especially for those seeking more varied or budget-friendly choices.
Despite these positives, some guests encountered service issues, such as being charged incorrectly for Ruth's Chris meals or finding the selection of snacks during happy hour to be subpar. Additionally, there are mentions of logistical challenges, like limited accessible transportation and nearby dining options closing early.
Overall, while the dining experience at Embassy Suites benefits significantly from the presence of Ruth's Chris and a well-liked happy hour, it faces critique regarding the quality and variety of its offerings and some service inconsistencies.
Rooms
However, not all feedback is positive. Some guests experienced issues with cleanliness, noting dusty areas, stained furniture and occasional bad odors. A few reviews mention outdated decor and the need for some repairs and maintenance, like broken wardrobes and malfunctioning lights. The lighting in the rooms has also been pointed out as inadequate by several guests.
Comfortable beds and soundproofing are cited as positives, contributing to a restful stay. Despite some recurring cleaning issues, the hotel's commitment to spacious and well-designed rooms leaves a generally favorable impression on visitors.
Beds
However, a significant number of reviews mention issues with bed comfort. Words like "uncomfortable," "hard," and "flat" appear frequently, suggesting inconsistency in the quality of mattresses. Some guests noted that the beds were not well-maintained, pointing out problems such as stains on the sheets and worn-out mattresses. Pull-out couch beds, in particular, received poor feedback, often described as terrible and uncomfortable.
Pillow quality also varied with a few guests finding them uncomfortable and lacking in support. There were mentions of foam bed issues and occasional difficulties getting additional pillows when needed.
Despite the variance in experiences, many guests did acknowledge the spaciousness of the beds, providing ample room for comfort. The hotel's efforts at maintaining cleanliness were noted by some, though others mentioned issues with dusty rooms and dirty linens.
In conclusion, while there are many positive comments about the comfort and size of the beds at Embassy Suites by Hilton Atlanta at Centennial Olympic Park, there is also a substantial number of guests who found the bedding less than satisfactory. This indicates that the quality of bed comfort may be inconsistent, depending on the room or suite.
Cleanliness
However, some reviews point out recurring issues. Specific complaints include dirty carpets, stained furniture, dusty corners and poorly cleaned bathrooms. Guests have also mentioned instances of finding leftover items from previous occupants, such as earrings and trash, plus sightings of more alarming cleanliness problems like rodent traces and cockroaches. Further, there were reports of housekeeping being sporadic or unresponsive to requests with some guests not seeing any room cleaning during their multi-day stays.
Despite these variances, those who experienced thorough cleaning during their stay were quite satisfied, appreciating the clean and comfortable accommodations. For travelers considering a stay, it's clear that while some rooms meet high standards of cleanliness, others may fall short, making consistent quality an ongoing challenge.
Staff
The housekeeping staff is noted for being supportive and accommodating, although there are occasional mentions of inconsistencies in room cleanliness. Despite this, the general consensus is that the staff contributes significantly to a positive guest experience.
Special mentions include the attentive and knowledgeable bartenders and restaurant servers who enrich the dining and social experience at the hotel. The overall sentiment is that the personnel at the Embassy Suites go above and beyond to make guests feel welcome and cared for.
However, it's not all praise. A few guests have noted instances of unhelpfulness and rudeness, particularly at the front desk. Additionally, some reviews mention that service responses can be lacking and not all staff members may be equally attentive or efficient. Nonetheless, these instances seem to be outliers in an otherwise positive landscape of guest interactions.
In conclusion, while there are isolated reports of less favorable experiences, the overarching narrative is one of professional, friendly and helpful staff who significantly enhance the stay for most guests at the Embassy Suites by Hilton Atlanta at Centennial Olympic Park.
Wi-Fi
Gym
Pool
However, numerous reviews pointed out several issues. The pool was frequently closed for repairs, which was disappointing for many. Even when the pool was open, it was often described as cold with one mention of it being supposed to be heated but not actually being so. Cleanliness was a recurring concern with some guests noting bugs, leaves, hairs and excessive chlorine in the water. The pool area itself was said to need more attention with reports of dirty towels and a lack of available clean towels. Additionally, the hot tub was often non-functional or empty.
In summary, while the pool has potential and certain aspects were enjoyed by guests, there are significant areas that need improvement, particularly in terms of maintenance and accessibility.
Parking
Guests also comment on the high cost of parking, labeling it as expensive and overpriced. Several patrons have expressed that the parking fees are above average and suggest using nearby public parking options as a more affordable alternative. Despite the high fees, some visitors appreciated the helpful and fast service of the valet staff.
The parking system itself appears to need improvement with reports of it being disorganized and overcrowded, causing delays and frustrations. The consensus suggests that while the valet staff is often commended for their efforts, the mandatory, high-cost and occasionally inefficient parking services leave much to be desired for many guests.
Family
At breakfast, though the space can be crowded, especially during conferences, families generally appreciated the free full breakfast offering. The presence of friendly and accommodating staff added to the positive experience with several mentions of helpful bartenders, polite cashiers and quick responses to requests enhancing the stay. The hotel also features a fun happy hour, which many guests considered a bonus and free candy for children was another delightful touch.
However, there were some concerns about the noise level at night, which affected the children's sleep and certain layout aspects, such as the open lobby and proximity to the elevators, caused anxiety for some families about disturbing other guests. Despite these minor drawbacks, the overall consensus is that Embassy Suites by Hilton Atlanta at Centennial Olympic Park offers excellent family-friendly service and a pleasant stay for those traveling with kids.
Nightlife
Although some reviews highlight great nightlife nearby with vibrant city lights and good entertainment choices, there are differing opinions about the consistency and quality of these options. Some guests found the nightlife to be limited or even nonexistent with little to do after dark and several restaurants and attractions closing early. Additionally, a few reviews noted that the area could feel deserted at night, causing discomfort for some due to the presence of people asking for money and others hanging out in parking lots.
In summary, while the hotel's downtown location offers easy access to some nightlife and entertainment options, the overall nighttime environment can be variable and guests should be aware of potential safety concerns and limited evening activities.
3 Star
The accommodations are generally praised and the hotel is in a prime location for sightseeing, making it an ideal spot for travelers looking to explore Atlanta. However, guests should be aware of the high parking prices, which can detract from the overall value. Despite these aspects, the hotel has been recognized as a top 10 destination in Atlanta, particularly appreciated for its pool facilities. Overall, it offers good value for a three-star hotel and fits well within three-star hotel standards.
Business
The hotel's parking facilities have been praised by business guests, indicating ease of access and convenience. Moreover, the digital check-in and check-out processes add a layer of efficiency beneficial for busy professionals. The location is particularly advantageous for attendees of conferences, as it is well-situated for easy access to event venues.
Guests noted satisfactory business amenities with rooms equipped with good workstations that contribute to a productive stay. The ballroom has been commended as perfect for family gatherings, implying a versatile facility that can cater to both leisure and professional events. The concierge also received positive remarks for providing valuable advice, enhancing the overall guest experience.
The hotel's facilities and amenities were singled out as outstanding during events like the ACA National Conference, underscoring its suitability for large-scale business gatherings. Overall, the Embassy Suites by Hilton Atlanta at Centennial Olympic Park is praised for its business-friendly environment, making it a convenient option for professionals traveling to Atlanta.
Accessible
Heated Pool
Outdoor Pool
Dog Friendly
Yes, Embassy Suites by Hilton Atlanta at Centennial Olympic Park has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Atlanta at Centennial Olympic Park.
Yes, Embassy Suites by Hilton Atlanta at Centennial Olympic Park welcomes dogs.
Yes, parking facilities are available at Embassy Suites by Hilton Atlanta at Centennial Olympic Park.
Yes, Embassy Suites by Hilton Atlanta at Centennial Olympic Park has a gym.
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