5-Star HotelSummary of reviews related to the '5 Star' categorySO/ Auckland boasts an opulent and spacious interior that leaves a strong first impression of a 5-star hotel. The facilities are noteworthy with particular praise for a very nice rooftop bar that enhances the guest experience. While the hotel's grandeur initially suggests a luxury stay, some guests find the service lacking and feel it doesn't align with the high costs and five-star rating. Issues such as privacy concerns due to the room setup and the overall service quality have been points of disappointment. For business travelers, the hotel might suit their needs, but couples might find the arrangement awkward. Despite a high expectation for a memorable and luxury visit, some guests have left feeling underwhelmed and unlikely to return, contrasting sharply with other positive aspects of the hotel.
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