Hotel CasaBakal - A pie de Laguna - Bacalar

Bacalar 18.65836100, -88.40143400 , Costera #81 Mz 5 Lt 139 (Show on Map)
8.5
Very Good


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Summary of reviewsHotel CasaBakal - A pie de Laguna - Bacalar receives significant acclaim for its idyllic location directly on the shores of Bacalar Lagoon. Guests marvel at the stunning turquoise views and direct access to the lagoon, finding the setting serene and picturesque. The proximity to the town center adds convenience without disrupting the tranquil ambiance. The hotel's spot by the lagoon facilitates various water activities, adding to its appeal.

Breakfast at Hotel CasaBakal regularly impresses with its generous and diverse offerings. Guests enjoy a variety of Mexican and international dishes amidst picturesque lagoon views, making breakfast a delightful start to the day. Although some note occasional repetitiveness or minor service issues, the overall breakfast experience remains highly positive.

The hotel's dining options are well-reviewed, particularly the on-site restaurant and its adjacent counterpart. Guests commend the food quality, whether savoring local seafood delicacies or hearty pasta dishes, often paired with delightful cocktails. Service is generally friendly and efficient, although a few instances of slower service were noted. Despite these, the dining experience stands out as a highlight of the stay.

Accommodations at CasaBakal vary widely with bungalows frequently noted for their beautiful decor, spaciousness and spectacular lagoon views. Some rooms, however, fall short of expectations with issues ranging from small sizes to outdated furnishings and subpar maintenance. Cleanliness is mixed, praised in many reviews but criticized when it comes to certain rooms and glamping areas. Consistency in this area appears necessary to ensure a uniformly pleasant experience.

Guests appreciate the friendly and attentive staff at CasaBakal with many individual staff members receiving special mentions for their exceptional service. Nevertheless, some inconsistencies, particularly at reception, suggest room for improvement in guest interactions to maintain a continuously positive experience.

The Wi-Fi service at the hotel has garnered mixed reviews. While some guests enjoy strong connections in common areas and certain rooms, others face issues with weak signals and spotty reception, particularly affecting those in outlying rooms.

The pool, while not large, offers a clean and refreshing spot for guests, particularly families with young children. Its proximity to the lagoon and the scenic surroundings enhance its appeal, despite some guests wishing for more shade and frequent cleaning.

Beds at CasaBakal elicit varied feedback. Many find them comfortable and conducive to restful sleep, but others report issues with bed comfort and cleanliness, indicating areas for improvement to meet all guests’ needs.

Although Hotel CasaBakal presents an enchanting setting with distinct advantages, including charming outdoor spaces and water activities, some guests suggest that the facilities and services do not fully meet five-star standards. Issues such as outdated furniture and variable service quality are mentioned, leading some to perceive it more as a three-star experience.

Overall, while some aspects like certain room conditions and Wi-Fi reliability need attention, Hotel CasaBakal's serene location, friendly staff and delightful dining options contribute to a generally positive experience, making it a viable choice for those seeking relaxation by the beautiful Bacalar Lagoon.
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Luxury Hotel

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel for Yoga

5-Star Hotel

Hotel with Outdoor Pool

Room Types
Bungalow - Lagoon View This bungalow features a balcony, fan, private bathroom with shower, towels, bed linen, shampoo and soap.

Quadruple Bungalow With Mini Pool This room offers fan, private bathroom with shower, bed linen, shampoo and soap.

Quadruple Room with Lake View This double room has a private bathroom, air conditioning and lake views. The unit has 2 beds.

Quadruple Single Bed Room With Lake View This quadruple room has a private bathroom, air conditioning and lake views. The unit has 4 beds.

Superior Bungalow The air-conditioned bungalow features 1 bedroom and 1 bathroom with a shower. The bungalow provides a safe deposit box. The unit offers 1 bed.

Superior Bungalow with Lake View The air-conditioned bungalow has 1 bedroom and 1 bathroom with a shower. The bungalow offers a safe deposit box and lake views. The unit has 1 bed.

Standard Bungalow The air-conditioned bungalow features 1 bedroom and 1 bathroom with a shower. The bungalow provides a safe deposit box. The unit offers 1 bed.

Standard Quadruple Bungalow The air-conditioned bungalow has 1 bedroom and 1 bathroom with a shower. The bungalow features a safe deposit box. The unit has 2 beds.

Standard Room The double room features air conditioning, as well as a private bathroom boasting a shower. The unit has 1 bed.

Superior Studio With Lake Front The studio includes a private bathroom equipped with a shower. The studio's kitchen, which features a refrigerator and a microwave, is available for cooking and storing food. Featuring a balcony with lake views, this studio also offers air conditioning and a flat-screen TV. The unit offers 1 bed.

Quadruple Studio With Lake Front The studio's kitchen, which features a refrigerator and a microwave, is available for cooking and storing food. The studio offers air conditioning, as well as a private bathroom featuring a shower. The unit offers 2 beds.

Bungalow This bungalow features a shared bathroom, air conditioning and lake views. The unit offers 1 bed.

Bungalow - Water Front This bungalow features a shared bathroom, air conditioning and lake views. The unit offers 1 bed.

Guest Reviews
8.5
Very Good
Location
The location of Hotel CasaBakal - A pie de Laguna - Bacalar is its most praised aspect by guests. Nestled right on the shore of the Bacalar Lagoon, the hotel offers exceptional views of the turquoise waters, creating a serene and picturesque setting. Guests frequently highlight the direct access to the lagoon with its stunning blue gradient colors that change with the sunlight. The location is ideal for a variety of water activities such as swimming, kayaking and paddleboarding, often facilitated by the hotel’s own pier and offered equipment.

The proximity to the town center, just a short taxi ride away, ensures convenience without compromising the tranquil ambiance of the lakeside setting. Many guests describe the location as magical, idyllic and even paradisiacal, appreciating the peaceful environment it provides. The combination of the beautiful lagoon setting, easy access to the water and proximity to amenities make the hotel's spot one of the best in Bacalar.

Guests also appreciate the wonderful views from the rooms and common areas, underlining the sense of exclusivity and beauty of the location. For those looking to unwind in a beautiful, tranquil environment right by the water, Hotel CasaBakal’s position on the Bacalar Lagoon is truly unbeatable.

Breakfast
Hotel CasaBakal in Bacalar impresses guests with its remarkable breakfast offerings. Consistently described as abundant and delicious, the breakfast buffet stands out for its variety and quality. Many guests praise the extensive selection, ranging from typical Mexican dishes to more international options, as well as the inclusion of fresh fruits, juices and made-to-order items like pancakes.

The breakfast is often highlighted as a significant plus, being generous, complete and of high quality. The fact that it is included in the room rate adds to its appeal. The dining experience is further enhanced by the picturesque views of the lagoon, creating a pleasant and scenic start to each day.

However, there are a few mixed reviews signaling room for improvement. Some guests have found the breakfast to be repetitive or lacking in variety and others have had issues with cold food or unclean utensils. Despite these occasional drawbacks, the majority of guests leave with a positive impression of the breakfast service.

Overall, the breakfast at Hotel CasaBakal is a strong contributing factor to its reputation, leaving most guests satisfied and well-nourished for their day of exploring Bacalar.

Dinner
Hotel CasaBakal - A pie de Laguna - Bacalar offers a delightful dining experience that has garnered positive reviews from guests. The on-site restaurant, known for its tasteful and recently renovated ambiance, serves delicious cuisine with dishes that consistently exceed expectations. Guests have praised the quality and taste of both food and drinks, enjoying everything from sumptuous octopus at the Balik restaurant to amazing shrimp burgers and Alfredo pasta.

The restaurant adjacent to the hotel, considered part of the premises, also provides excellent dining options with many recommending it as a great choice for dinner. Cocktails served by the pool bar are highlighted as particularly delicious, complementing the enjoyable meals perfectly.

Service at the restaurant is commended with staff being described as friendly and helpful, enhancing the dining experience further. While there were mentions of slow service at times, particularly at the Balik restaurant, the overall satisfaction with the food quality seems to mitigate these concerns.

Guests appreciated the reasonable prices for the high-quality meals they received. Both lunch and dinner at the hotel restaurant came highly recommended with several opting to dine on-site multiple times during their stay. Although breakfast was noted to be simpler and lacking hot milk on occasion, the overall dining experience remains highly rated.

In conclusion, dining at Hotel CasaBakal offers a mix of excellent food, beautiful settings and commendable service, making it a standout feature of the stay for many guests.

Rooms
Hotel CasaBakal in Bacalar offers a range of accommodations that vary significantly in experience and quality. The bungalows are highlighted as beautifully decorated, spacious, clean and offering spectacular views of the lagoon, making them a popular choice for many guests. Some bungalows come with charming private gardens, hammocks and sun loungers that enrich the stay. The rooms are often described as modern, clean and adorably arranged with a tropical feel that fits well with the surrounding environment.

However, several rooms fall short of expectations. Many guests found the rooms to be extremely small, sometimes lacking basic amenities like fridges, proper lighting or curtains to block out the sun. Some rooms were noted to be in poor condition with outdated decor, peeling paint and infrastructure issues like musty smells, noise from nearby generators and malfunctioning bathrooms. The basic rooms, while functional, are considered overpriced given their sparse furnishings and lack of luxuries.

Cleanliness varies with some rooms praised for their tidiness and comfortable beds, while others were criticized for dirty bed sheets, bugs and insufficient cleaning. Several guests emphasized the need for maintenance and upgrades across various rooms to better match the rates charged.

Overall, CasaBakal offers a beautiful location with some lovely accommodation options, particularly the bungalows with lagoon views, but inconsistency in room quality and upkeep can impact the overall guest experience.

Beds
At 'Hotel CasaBakal - A pie de Laguna - Bacalar,' guests had varied experiences with the beds. Many visitors praised the comfort of the beds, describing them as very comfortable and the beds being truly comfortable. Some even mentioned large and mostly expensive rooms with amenities such as comfortable king-size beds and spacious beds, contributing to a restful sleep experience.

However, not all guests shared the same sentiment. Some found the beds to be uncomfortable, hard or too small, in particular for taller guests. Reports of stained or dirty sheets, hard pillows and mattresses in need of replacement were also noted. There were also mentions of bedbugs and squeaky mattresses, suggesting that some of the bedding facilities might benefit from improvements.

In summary, while a number of guests enjoyed comfortable and clean beds at Hotel CasaBakal, others felt that the hotel could enhance its bedding quality and cleanliness to better meet guest expectations.

Cleanliness
Hotel CasaBakal - A pie de Laguna - Bacalar has garnered mixed reviews regarding its cleanliness. Some guests highlighted the hotel's clean and beautifully maintained areas, including specific mentions of clean rooms, showers, sheets, pool and grounds. The establishment is recognized for the immaculate water and neat green spaces, contributing to an overall peaceful atmosphere. Daily cleaning services and clean towels are consistently noted positives.

However, numerous guests have pointed out significant issues, particularly in the upkeep of rooms and bathrooms. Complaints include mold in showers, stained curtains and bedsheets, dirty walls and a musty smell. Some rooms had visible leak damage and outdated furnishings, leading to a subpar experience for certain visitors. Specific areas, such as the kitchen sink, utensils and shared spaces used for glamping, were reported as intensely dirty.

While several reviews appreciated the spacious and comfortable rooms, others emphasized the need for a thorough cleaning and renovation to justify the price. Although the glamping experience intrigued guests, its overall cleanliness was disappointing. In conclusion, despite the positive aspects, there are crucial areas for improvement in maintaining cleanliness throughout the hotel.

Staff
The reviews for 'Hotel CasaBakal - A pie de Laguna - Bacalar' highlight a generally favorable experience with the hotel staff. Many guests commend the team for being exceptionally friendly, welcoming and attentive, consistently emphasizing their helpfulness and willingness to go the extra mile to meet guest needs. Specific staff members like Jordi, Ruben, Mario and Isabel are often mentioned for their exceptional service and attentiveness. The bar and restaurant staff also receive high marks for their friendliness and the quality of their service.

However, some reviewers have noted inconsistencies, particularly with certain reception staff and some managers, describing them as unhelpful or even rude at times. Communication issues were occasionally highlighted, especially related to language barriers with receptionists. Despite these criticisms, the overall sentiment remains positive with most guests appreciating the warm and caring attitude of the staff, contributing to a pleasant stay at the hotel.

Wi-Fi
At Hotel CasaBakal - A pie de Laguna - Bacalar, the Wi-Fi service has been a mixed experience for guests. While some found the availability of strong Wi-Fi in the lobby and bungalows, numerous others reported issues with Wi-Fi reception in their rooms. Common concerns included weak signals, poor connection quality and occasional non-existence of Wi-Fi in certain areas, particularly inside the rooms. For those needing a reliable internet connection, this could pose a problem as the coverage does not reach all corners uniformly. Despite these challenges, the attentive staff and spacious, comfortable accommodations, such as the studios, provide a reprieve. Although some guests noted that the internet issues were troublesome, others felt that for a vacation setting, the importance of Wi-Fi was mitigated by the overall experience and helpfulness of the hotel staff.

Pool
The pool at Hotel CasaBakal – A pie de Laguna – Bacalar offers a delightful experience for guests, particularly praising its proximity and views of the lagoon. Although not very large, it is described as clean, refreshing and perfect for young children, making it an enjoyable spot for families. The poolside experience is further enhanced by the availability of lounge chairs and exceptional poolside food.

The outdoor pool facilities have been noted as top-notch with superb views overlooking the lagoon, creating an aesthetically pleasing ambiance. The small-sized pool has been described as pleasant, nice and charming by multiple reviewers, although some noted it could benefit from more shade and cleaning. Access to the lagoon directly from the pool area, along with the three pontoons, is frequently highlighted as a standout feature, offering an exceptional experience for water activities like swimming and kayaking.

In summary, while the pool may be on the smaller side, its cleanliness, child-friendly features and spectacular views make it a notable asset of the hotel, providing a lovely place to relax and enjoy the natural beauty of Bacalar.

5 Star
Hotel CasaBakal - A pie de Laguna - Bacalar offers an enchanting setting with an ideal location by the lagoon, providing guests with a magnificent and superb environment that contributes to a pleasant stay. The food and bar services receive praise for their quality, complementing the beautiful setting of the property. Visitors often highlight the great staff, who contribute positively to the overall experience.

However, several reviews note that the facilities and services fall short of what one might expect from a five-star establishment. Issues such as dull and broken room furniture, lack of coziness and overall service quality are frequently mentioned. Many guests suggest that the hotel feels more like a three-star accommodation rather than the advertised five stars, pointing out that the variety of food, while good, does not match the quality typically found in higher-rated hotels.

Despite these critiques, guests still find the hotel decent and enjoyable, albeit not living up to the five-star standard it claims. For those seeking a memorable location and good basic amenities rather than luxury, Hotel CasaBakal appears to be a viable option.

Outdoor Pool
Hotel CasaBakal in Bacalar boasts an outdoor pool that impresses with its stunning views of the lagoon, offering an idyllic backdrop for relaxation. Though the pool is modest in size, guests consistently praise its quality and the serene atmosphere it provides. The hotel complements the pool with top-notch outdoor areas where guests can enjoy free kayak and paddle board rentals, making the experience even more enjoyable.

The pool area, paired with easy access to the lagoon, creates a wonderful environment to unwind. Guests appreciate the convenience of being able to use the outdoor facilities until 6 pm after checking out, adding to the overall comfort of their stay. The pool, along with the scenic dock and restaurant view, is frequently highlighted as a key feature that enhances the tranquil ambiance of the hotel.

Overall, the pool at Hotel CasaBakal, despite its small size, is well-received for its beautiful setting and superb quality, offering a peaceful retreat in Bacalar.

Yoga
Hotel CasaBakal in Bacalar offers a range of relaxing and rejuvenating activities, notably the yoga and sound bath classes that guests found very good and calming. Yoga sessions are available in the morning and at sunrise, providing a serene start to the day in a dream setting. The hotel also organizes a variety of free events, including yoga meditation. Guests appreciated the opportunity to partake in these complementary yoga classes, enhancing their overall stay experience. The availability of diverse activities, such as painting and evening entertainment with a singer and guitar, further enriches the visit.

Luxury
Nestled by the serene lagoon, Hotel CasaBakal offers a unique blend of charm and luxury reminiscent of an exotic retreat yet with the warm embrace of Mexican hospitality. Guests frequently lauded the elegant and sumptuous décor with many describing the overall atmosphere as unexpectedly luxurious and high-end. The hotel's design, featuring high ceilings and high-quality furnishings, contributes to its sophisticated appeal. Despite the opulent ambiance, some visitors noted that the cost of staying here is quite hefty and suggested that a little more luxury could be expected for the price. Nonetheless, the majority felt that the tranquil setting, combined with the luxury amenities, created an exceptional and relaxing getaway, likening it to a corner of paradise. For those seeking a beautiful boutique hotel with a luxurious feel, CasaBakal stands out as an elegant retreat perfect for a memorable escape.

Dog Friendly
Hotel CasaBakal in Bacalar is an exceptionally pet-friendly establishment, welcoming dogs with open arms. Guests consistently praise the hotel for being dog friendly with green areas that are perfect for their pets to roam freely. The presence of multiple friendly dogs living on the property adds to the charm and comfort for many visitors and some guests even highlight that their pets enjoyed their stay immensely.

However, it's worth noting that the abundance of dogs can lead to some challenges. There have been mentions of dogs barking during the evening and early morning, which may disturb some guests. Additionally, the presence of dog waste in common areas like the grass near the pool and outside rooms has been pointed out and there are occasional issues with dogs begging for food in the dining area and drinking from the pool.

Despite these minor inconveniences, the overall experience for both guests and their pets remains positive, highlighting Hotel CasaBakal as a welcoming destination for those traveling with dogs.


Yes, Hotel CasaBakal - A pie de Laguna - Bacalar has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Hotel CasaBakal - A pie de Laguna - Bacalar.

Yes, Hotel CasaBakal - A pie de Laguna - Bacalar welcomes dogs.

No, parking facilities aren't available at Hotel CasaBakal - A pie de Laguna - Bacalar.

No, Hotel CasaBakal - A pie de Laguna - Bacalar doesn't have a gym.

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