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Summary of reviewsThe Arden Hotel And Leisure Club is a suitable option for travelers attending events at the NEC thanks to its convenient location within walking distance of both the NEC and Resorts World Arena, as well as Birmingham International train station and the airport. While the breakfast and dinner received mixed reviews, the staff were noted for their helpfulness and friendliness. Rooms were comfortable and clean, though some guests noted that the decor was outdated. The hotel was praised for its cleanliness and spa facilities, though some guests found the pool to be too small. Free parking is a big plus, though some guests had trouble finding a spot. Overall, the Arden Hotel And Leisure Club provides basic facilities at a budget-friendly price. Show more
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Hotel with Swimming Pool
Nestled in the heart of Birmingham, the Arden Hotel and Leisure Club stands as a remarkable independent hotel with a rich history of over 50 years under the same family's ownership. This unique heritage allows the Arden Hotel to provide unparalleled value, facilities, and service to its guests.
The Arden Hotel's Leisure Club features a 13-meter heated indoor pool, ideal for an invigorating swim or a relaxed dip. Next to the pool, a Jacuzzi invites guests to de-stress in the calming, effervescent waters of the hot tub. Enhancing the serene environment, the pool area is outfitted with cozy chairs and plentiful seating options, allowing guests to truly unwind and revitalize during their stay at the Arden Hotel and Leisure Club.
Heated Pool Indoor Pool
Hotel with EV Charging Stations
Hotel near Golf Courses
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No But we would ask if any customer feels unwell not to travel and check in
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other About to put procedures in place when we have the technology
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 48 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 70% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Other limitations Not at the moment as expecting very low occupany
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Hotel has been delcalred Covid-19 secure by the local authorities
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Obtained from the local council when declaring the hotel covid-19 secure
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Leisure Facilities are currently closed. gym,spa, swimming pool
Has the hotel closed during the pandemic? No
Additional Information: Hotel currently open for key worker, waiting more advise on re-opening protocol from UK government
Answers last updated by Arden Hotel And Leisure Club
Double RoomEach room features satellite TV, tea and coffee making facilities, and an en suite bathroom with free toiletries.
Twin RoomEach room features satellite TV, tea and coffee making facilities, and an en suite bathroom with free toiletries.
Family RoomCan accommodate 2 adults and 2 children up to 12 years. You will find tea/coffee making facilities and a TV in the room. There is an en-suite bathroom with free toiletries.
Superior King RoomProviding free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The double room provides a wardrobe, an electric kettle, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit offers 1 bed.
Superior Twin RoomProviding free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The twin room provides a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Guest Reviews
7.7
Good
Location
The Arden Hotel and Leisure Club is a great choice for travelers attending events at the NEC and Resorts World Arena. Guests repeatedly mentioned the hotel's convenient location, which is within walking distance to both venues, the airport and Birmingham International train station. The hotel is also easy to access from the motorway and has free parking. Some guests found it awkward to walk to Resorts World, but taxis were available for a small fee. The surroundings were pleasant, as were the swimming pool and bar, which received positive comments. The staff were helpful and guests appreciated the free parking. Overall, the Arden Hotel and Leisure Club is an excellent base for travelers attending events at the NEC and beyond.
Breakfast
The breakfast at Arden Hotel And Leisure Club seems to have received mixed reviews from guests. Some found it to be delicious and worth the extra cost while others felt that it was average and not the best quality. However, there were plenty of options on offer to cater to different dietary requirements including gluten-free choices. Guests enjoyed the continental breakfast selection and praised the staff for being friendly and efficient. There were also compliments for the bar food available until 10.30pm at a good price. Although a few guests expressed disappointment with the breakfast, the majority found it to be good or excellent value for money with some even describing it as a super hearty breakfast with masses of food and plenty of choice.
Dinner
Guests had mixed experiences when it came to dining at Arden Hotel And Leisure Club. While some found the bar food to be great value for money, others thought it was just okay or not good at all. However, the restaurant food received overall positive feedback with guests describing it as lovely, really nice with gluten-free options and excellent. Despite this, there were a few instances where guests had to wait a long time for their food and some even received their room service meals not very hot. Overall, the food in the hotel was decent and reasonably priced and guests appreciated that it was served late enough to accommodate those who wanted to visit the spa or return later in the evening. However, there were some limitations such as the lack of variety in bar food options and the shortage of seating in certain areas. Despite these, guests agreed that when the restaurant was available, it was a great option with reasonably priced and high-quality dishes.
Rooms
The Arden Hotel And Leisure Club offers comfortable rooms for a reasonable price with family rooms being spacious and great in size. However, some guests found the decor to be dated and in need of an update. Some rooms lacked servicing during their stay and some even had poor water pressure or were located next to noisy areas. Despite this, the beds were found to be comfortable and the rooms clean. Some rooms had lovely views or facilities such as a bath or plenty of storage space. Certain guests noted that the hotel itself could do with some upkeep with some areas looking worn down. Overall, while the hotel had its drawbacks, it did provide guests with a comfortable stay in clean, spacious rooms.
Beds
Guests of the Arden Hotel And Leisure Club can rest easy, literally, as the hotel provides nothing but the most comfortable beds in every room. Many guests describe their accommodations as comfortable and warm, featuring big, comfy beds and spotless bedding. Guests can also enjoy a super hearty breakfast before retiring back to their soft, comfortable beds. While some guests found the beds to be too hard or uncomfortable for their preference, many others rave about the fantastic, comfortable beds. Families traveling with children can rest assured that they will have proper beds to sleep in. Just don't forget to pack a bath mat, as the hotel does not provide them. Overall, the Arden Hotel And Leisure Club is a nice, comfortable and friendly hotel with helpful staff - perfect for a cozy, restful stay.
Cleanliness
Arden Hotel And Leisure Club has received great feedback from visitors about its cleanliness. Guests have praised the hotel on providing clean, comfortable and tidy rooms with many noting that their rooms were cleaned daily and restocked with essentials like tea and coffee. The hotel staff have also been commended for being friendly and helpful, ensuring guests have a lovely stay. While some guests mentioned small issues with dust, dated paintwork and malfunctioning equipment, the overall consensus is that this hotel is very clean and well-maintained. The hotel also boasts nice facilities such as a lovely pool with visitors describing their stay as clean, warm and comfortable and reasonably priced.
Staff
Arden Hotel and Leisure Club is a lovely hotel with very friendly and helpful staff. While some guests found the rooms basic and old-fashioned, they were all clean and comfortable with lots of space. The staff, however, really stood out with guests praising their helpfulness, friendliness and professionalism across the board. From reception to the restaurant and spa, staff were knowledgeable, conscientious and went out of their way to provide superb, faultless service. Some even mentioned specific staff members who were exceptional. The only negative comments about staff were from a small minority who found some of them not great. Overall, however, guests were very impressed with the facilities and staff at Arden Hotel and Leisure Club and would happily stay there again.
Spa
The Arden Hotel And Leisure Club provides guests with a wonderful spa experience, according to reviews. With excellent leisure facilities, guests can take advantage of the Jim and spar with its good setup and friendly staff. However, some guests noted that the spa and pool could be larger. Despite this, the spa facilities are clean and the pool is enjoyable. Visitors looking for relaxation particularly enjoyed the hot tub and steam room, which were hot and soothing. The only drawback was the size of the women's changing rooms in the spa, which some guests found small. All in all, the Arden Hotel And Leisure Club is a great choice for those looking for an excellent spa experience.
Pool
The Arden Hotel And Leisure Club boasts a pool that seems to be a hit with guests. Families particularly enjoy the spacious indoor heated pool, which even has a sauna. The staff are praised for their friendliness and helpfulness as well. The hotel is especially accommodating when it comes to furry friends, allowing dogs in the TV room. Unfortunately, some guests found that the pool facilities closed a little too early on weekends for their liking. One pool-goer also reported a smell of urine in the leisure centre. However, for the most part, the pool is a highlight of the stay for guests of all ages.
Parking
Arden Hotel and Leisure Club is an excellent choice for those attending events at the NEC, located just a few minutes' drive away. The hotel offers free parking during your stay, which is a real bonus considering the limited parking during busy weekends. The car park is spacious with great parking and even two EV charging points. Secure free parking is available until 2pm on the day of check-out, making it very convenient for those travelling by car. Some guests did mention struggles with finding a parking spot with some spaces being oddly narrow and the access around the back of the hotel being unclear. Overall, the free on-site parking is a huge plus for this hotel, especially for those travelling by car to Birmingham Airport or using the nearby train station.
3 Star
Arden Hotel And Leisure Club is a three-star hotel that has both positive and negative aspects. Some guests felt that the hotel was outdated and basic with poor finishes in the bathroom and dated decor. While the hotel is refreshing things to improve its ambiance, it still seems faded and could use new life breathed into it. Guests also felt that the price of the room was too high for the basic facilities provided. However, the hotel had some positive reviews for its leisure facilities and despite basic accommodation, guests found the hotel to be budget-friendly. Overall, Arden Hotel And Leisure Club is a suitable option for guests looking for a budget-friendly hotel with basic facilities.
Yes, Arden Hotel And Leisure Club has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Arden Hotel And Leisure Club.
Yes, Arden Hotel And Leisure Club welcomes dogs.
Yes, parking facilities are available at Arden Hotel And Leisure Club.