Laguna Hotel
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Summary of reviewsLaguna Hotel in Bournemouth is highly praised for its prime location, boasting easy access to the town center and scenic beachfront within a short walk. Guests enjoy a peaceful retreat away from busy areas while remaining close to shops, restaurants and local amenities. The hotel's proximity to various activities and free parking make it an excellent base for exploring Bournemouth's urban and natural attractions.
Breakfast at Laguna Hotel earns largely positive reviews with guests appreciating the high-quality meals, friendly service and pleasant dining environment. Despite some complaints about portion sizes and limited variety, many visitors find the breakfast experience enjoyable and fairly priced.
Dinner services receive mixed feedback. While the food and dining room are sometimes praised, there's a notable lack of consistent evening meal options, leading many guests to seek food elsewhere. The sporadic availability of dinner and bar services is a recurring point of dissatisfaction.
Rooms at Laguna Hotel vary in quality. Many guests appreciate the spacious, comfortable accommodations, especially for families. However, there's a strong call for updates and improved cleanliness with issues reported such as outdated decor, musty smells and poor maintenance. Despite these drawbacks, some visitors find the rooms to be reasonably priced.
Cleanliness reviews are mixed. On one hand, guests note clean and well-maintained rooms with fresh towels and sheets. On the other, there are numerous complaints about dirt, dust and general maintenance issues, indicating a need for better housekeeping standards.
The staff at Laguna Hotel consistently receive high praise for their friendliness and helpfulness. Guests frequently highlight the warm and accommodating nature of the staff, which significantly enhances their stay.
The hotel's free wifi experience is mixed with some guests enjoying reliable and fast connections while others encounter slow speeds and weak signals.
The indoor pool is a highlight, particularly appreciated by families and children. Guests enjoy the warm water and good size, though some note a need for maintenance and improvements in the surrounding area. Early closing times and occasional disruptions from private lessons are minor drawbacks.
Parking is generally appreciated for being ample and free, although some guests experience challenges with tight, overcrowded spaces, especially during peak times.
Laguna Hotel is especially popular among families, offering spacious rooms and various activities for children, such as game rooms, a swimming pool and outdoor pet areas. The family-friendly environment, enhanced by beautiful gardens and spacious grounds, contributes to an enjoyable stay for families despite minor issues with room size and noise disturbances.
In summary, Laguna Hotel offers a favorable location, friendly staff and family-friendly amenities, though consistent updates and improved cleanliness are needed to elevate the overall guest experience.
Categories
Breakfast at Laguna Hotel earns largely positive reviews with guests appreciating the high-quality meals, friendly service and pleasant dining environment. Despite some complaints about portion sizes and limited variety, many visitors find the breakfast experience enjoyable and fairly priced.
Dinner services receive mixed feedback. While the food and dining room are sometimes praised, there's a notable lack of consistent evening meal options, leading many guests to seek food elsewhere. The sporadic availability of dinner and bar services is a recurring point of dissatisfaction.
Rooms at Laguna Hotel vary in quality. Many guests appreciate the spacious, comfortable accommodations, especially for families. However, there's a strong call for updates and improved cleanliness with issues reported such as outdated decor, musty smells and poor maintenance. Despite these drawbacks, some visitors find the rooms to be reasonably priced.
Cleanliness reviews are mixed. On one hand, guests note clean and well-maintained rooms with fresh towels and sheets. On the other, there are numerous complaints about dirt, dust and general maintenance issues, indicating a need for better housekeeping standards.
The staff at Laguna Hotel consistently receive high praise for their friendliness and helpfulness. Guests frequently highlight the warm and accommodating nature of the staff, which significantly enhances their stay.
The hotel's free wifi experience is mixed with some guests enjoying reliable and fast connections while others encounter slow speeds and weak signals.
The indoor pool is a highlight, particularly appreciated by families and children. Guests enjoy the warm water and good size, though some note a need for maintenance and improvements in the surrounding area. Early closing times and occasional disruptions from private lessons are minor drawbacks.
Parking is generally appreciated for being ample and free, although some guests experience challenges with tight, overcrowded spaces, especially during peak times.
Laguna Hotel is especially popular among families, offering spacious rooms and various activities for children, such as game rooms, a swimming pool and outdoor pet areas. The family-friendly environment, enhanced by beautiful gardens and spacious grounds, contributes to an enjoyable stay for families despite minor issues with room size and noise disturbances.
In summary, Laguna Hotel offers a favorable location, friendly staff and family-friendly amenities, though consistent updates and improved cleanliness are needed to elevate the overall guest experience.
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Parking
Cheap Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Laguna Hotel boasts a prime location in Bournemouth, receiving consistent praise for its proximity to the town center and the beach. The hotel is ideally situated, allowing for easy access to both the busy town center—just a short walk away—and the scenic beachfront. Many reviews highlight the pleasant stroll through picturesque gardens to reach the central attractions and the seaside. This setting offers guests a peaceful retreat, away from the hustle and bustle, yet still within a convenient distance from shops, restaurants and local amenities.
The hotel's position is perfect for various activities, making it a good base for exploring Bournemouth. Guests also appreciate the availability of amenities like free parking, which adds to the hotel's convenience. Whether walking 10 to 20 minutes to the beach or enjoying a quiet retreat, Laguna Hotel provides an excellent balance of centrality and tranquility. This combination of location and facility access makes it a favored choice for visitors looking to enjoy both the urban and natural attractions of Bournemouth.
The breakfast experience at Laguna Hotel has garnered varied feedback from its guests. Many praised the breakfast as superb, excellent and of high quality with highlights including well-cooked, hot meals and great value for money. Guests appreciated the friendly and professional service provided by the breakfast staff and enjoyed the option to have breakfast in a lovely pavilion-like room with views of the gardens. Several reviews noted the availability of options such as soya milk and the fact that breakfast was freshly cooked each morning.
However, not all reviews were positive. Some guests found the breakfast portions small and the variety limited with complaints about dishes lacking in flavor, parts of the meal not being properly cooked or missing items like mushrooms. The cost of breakfast was also a point of contention for some with certain guests finding it overpriced for what was offered. Despite some negative remarks, many visitors found the breakfast fairly priced and the breakfast environment pleasant, contributing to an all-round positive experience for many.
Laguna Hotel's dinner service has garnered varied impressions from guests. While some enjoyed the food, calling it good, others highlighted limitations. Guests have noted that the dining room is nice, yet many faced challenges with the dining options available. There were numerous mentions of no evening meal service with some expressing disappointment as they had to venture out to find food. The absence of lunch or dinner facilities was a recurring theme and many pointed out there was nowhere decent to eat within a 5-minute walk from the hotel.
Although the bar and restaurant were praised for their potential, they were frequently closed or limited in operation, causing dissatisfaction especially for those staying multiple nights. Some guests felt overcharged at the bar and suggested that bar snacks in the evening, like burgers, pizza and chips, would be a great addition. Despite having decent evening meals on offer, there seemed to be inconsistencies in availability. Ensuring that the bar stayed open longer and providing continuous dinner service throughout the week could significantly enhance the guest experience.
Overall, while the occasional dinner service is appreciated, there is a significant call for more consistent dining options, including lunch, dinner and bar snacks, to satisfy guests without forcing them to seek alternatives outside the hotel premises.
The guest reviews of Laguna Hotel highlight both positive and negative aspects of the rooms with a recurring emphasis on the need for updates and cleanliness issues. On the positive side, many guests appreciated the spacious and comfortable rooms, which were deemed well-suited for families. Some found the rooms to be clean, tidy and well-maintained with decent facilities, tea and coffee supplies and fresh sheets and towels.
However, a significant number of reviews pointed out that the rooms are very outdated with old and shabby furnishings, musty smells and poor maintenance. Common complaints include small, cramped bathrooms, faulty shower facilities, uncomfortable and hard beds, lack of modern amenities like fridges and sufficient electrical outlets and issues with cleaning standards. Sound insulation also appears to be a concern with noise from adjacent rooms and hallways being frequently mentioned.
Guests often reported problems with temperature regulation in their rooms, either being too cold or too hot. Some rooms were noted to have issues such as cracked tiles, stained carpets and a general need for refurbishment. While some visitors enjoyed the indoor pool, others noted it was small and sometimes not well-maintained.
Overall, while the Laguna Hotel offers some large and clean rooms at reasonable prices, there is a clear need for updates and improved housekeeping to address the numerous complaints about cleanliness, maintenance and outdated decor.
The reviews for the beds at Laguna Hotel paint a highly mixed picture. Some guests found the beds comfortable and clean with a good number describing them as very comfy, providing a decent night's sleep and having comfortable pillows. Yet, many others found the beds extremely uncomfortable. Issues ranged from hard, lumpy and old mattresses to creaky and broken bed frames. Some beds were reported as being too soft, others too hard and a notable number had cleanliness issues like stains, hair and unpleasant odors. A significant concern was the use of blankets instead of duvets with many finding the blankets uncomfortable, thin or even itchy. There were also numerous complaints about pillows being too hard and lumpy, even described as being like rocks. Overall, while there are pockets of praise for comfort and cleanliness, a lot of improvement seems necessary in various aspects to meet broad guest satisfaction.
Laguna Hotel has received mixed reviews regarding its cleanliness. On a positive note, many guests appreciated the hotel’s overall cleanliness, describing the rooms as clean, comfortable and tidy. Clean towels and bedding were frequently mentioned and some guests found their clean rooms well-maintained daily. The hotel also had clean property aspects with rooms often being ready with fresh sheets and complimentary tea and coffee.
However, numerous reviews highlighted significant cleanliness issues. Guests encountered dirty carpets, stained bedding, dust, cobwebs and even pubic hair in several areas. Bathrooms were often specifically pointed out for being inadequately cleaned with problems such as dirty toilets, cracked floors, inadequate shower facilities and even mould. Several guests noted a musty or unpleasant smell in their rooms, sometimes describing the overall condition as dated and in need of a major refurbishment.
Common complaints extended to the public areas, including the pool, which frequently needed cleaning and maintenance with some mentioning broken tiles and a generally dirty environment. Guests also reported on unsatisfactory hygiene levels, such as dusty corners and improperly cleaned surfaces and there were mentions of old, worn-out furnishings contributing to a shabby appearance.
While some guests found the hotel clean enough or acceptable for a short stay, many stressed that the cleaning staff failed to clean rooms thoroughly, often only addressing visible areas. Add to this the tired decor and maintenance issues and it is clear that the Laguna Hotel has room for improvement to enhance guests' experiences consistently.
The staff at Laguna Hotel consistently receive high praise from guests for their friendliness, helpfulness and professionalism. Reviews highlight the welcoming nature of the staff, often mentioning their warmth and attentiveness. Many guests found the staff to be incredibly accommodating, going above and beyond to assist with various needs and ensuring that guests feel at home.
At the reception, visitors appreciated the efficient check-in process and the polite demeanor of the personnel. Special mentions were made about certain staff members for their exceptional service, specifically noting individuals like Eliza, who were particularly attentive and kind.
Breakfast service also garnered positive feedback with guests frequently admiring the cheerful and helpful staff in the dining area. The bar staff were noted for their friendliness and efficiency, contributing to a pleasant overall guest experience.
Despite some isolated incidents of unwelcoming or indifferent behavior, the overwhelming majority of reviews stress the excellent customer service provided by the Laguna Hotel team. The supportive and professional attitude of the staff seems to be a defining feature of the hotel, significantly enhancing the overall stay for many guests.
Guests have reported mixed experiences with the wifi at Laguna Hotel. On the positive side, several reviews highlighted good internet speed and reliable, fast and constant wifi connections. Complimentary wifi was appreciated by many with some noting that it was quick and easy to access. However, there were also numerous concerns raised about the wifi service. Common issues included weak signals, slow speeds and inconsistent connections. In some cases, wifi was non-existent in certain rooms and devices like tablets had trouble connecting. Overall, while the hotel offers free wifi, its quality seems to vary significantly with some guests enjoying stable and fast internet, while others experienced frequent disruptions and poor connectivity.
Laguna Hotel's pool facilities largely receive favorable feedback from guests. The heated indoor pool stands out as a highlight, often described as great, lovely and a favorite feature for families. Children especially enjoy the pool, making it a popular spot for young visitors. Many guests appreciate the warm water and the good size of the pool, citing it as a perfect facility for swimming laps or simply having fun.
Cleanliness seems to vary with several reviews mentioning a clean and well-maintained pool, while others note that it could use a facelift, citing issues such as broken tiles and occasional murkiness. The pool area, though mentioned as needing some updates, is generally appreciated for its convenience with both indoor and outdoor options available, adding a nice touch for families.
However, there are some noted drawbacks, including early pool closing times and disruptions from private swimming lessons. The condition at times leans towards being dated with calls for improvements in the surrounding areas and amenities like the jacuzzi.
Overall, the pool at Laguna Hotel is a significant advantage, greatly enhancing the guest experience, especially for families with children. While there are areas for improvement, the pool remains a key feature that draws positive remarks and encourages repeat visits.
Laguna Hotel appears to offer a mixed experience when it comes to parking. On a positive note, many guests appreciated the presence of ample and free parking spaces, describing it as a significant bonus and consistently referring to the availability of plenty of parking spots. Moreover, several reviews highlighted the convenience of having free parking close to their accommodation, contributing to an overall satisfactory experience.
However, not all feedback was favorable. Some guests found parking to be quite challenging with instances of chaotic and limited parking facilities being mentioned multiple times. The tight and often overcrowded parking spaces caused frustration for a few visitors, leading to difficulties in finding a spot, especially during peak times. Some reviews even indicated the need for clearer signage and better management to ensure that all guests could park without hassle.
In summary, while Laguna Hotel does offer free and ample parking for many of its guests, there are occasional issues with parking space constraints and overcrowding that could be improved. The convenience of free parking is a notable advantage, but better management might enhance the overall parking experience.
Laguna Hotel is well-suited for families seeking a relaxing and fun-filled getaway. The hotel offers an array of activities to keep children entertained, including game rooms with a ball pool, an indoor swimming pool and even a rabbit and guinea pig area that children particularly enjoy. The spacious and comfortable family rooms provide ample space for everyone, making them ideal for a family stay. Guests frequently highlight the family-friendly environment, which includes beautiful gardens and plenty of green spaces where families can spend quality time together.
The hotel also receives praise for being family owned, which adds a personal touch to the guest experience. Many families found the value for money to be excellent, noting that the facilities and accommodations are reasonably priced. The swimming pool and game rooms are popular among kids, who thoroughly enjoy the activities available. Additionally, the hotel offers free parking, making it convenient for families traveling by car.
While most feedback is positive, a few guests mentioned specific issues such as small family rooms and a lack of staff presence during noisy disturbances. Despite these minor drawbacks, Laguna Hotel remains a top choice for families looking to enjoy a pleasant and engaging stay.
Overall, Laguna Hotel stands out as a family-friendly destination, perfect for those looking to spend a memorable vacation with their loved ones in a child-friendly environment.
Visitors to the Laguna Hotel frequently highlight the heated pool as a significant attraction, noting that it is both warm and a good value for money. Many describe the pool as clean and well-maintained, though a few reviews mention some issues with cleanliness, such as white scum and hair in the water, as well as broken tiles around the jacuzzi. Despite occasional reports of maintenance problems and inconsistent heating, the general consensus is that the large indoor swimming pool, housed in a separate building, offers a pleasantly warm experience, especially appealing at night. The hotel also features a whirlpool and jacuzzi, although these amenities sometimes experience heating issues. Overall, the heated pool is a well-appreciated feature that enhances the stay at Laguna Hotel.
The Laguna Hotel boasts an indoor pool that garners mixed reactions from guests. On the positive side, many families found the pool to be a hit, especially among children. Visitors appreciated the large, heated indoor swimming pool and noted that it was clean and well-maintained. The kids' pool and a separate jacuzzi also add to the amenities on offer. Guests enjoyed the unlimited access to the pool with some mentioning that it was a fantastic addition to their stay and a pleasant surprise. Despite some criticisms about the general condition of the hotel, the indoor pool stands out as a highlight, making it a favored feature for many visitors. However, a few guests did mention that the indoor swimming pool and related facilities could benefit from updates and the limited operating hours till 6:00 pm were a minor inconvenience. Overall, the indoor pool at Laguna Hotel is a significant draw for families, providing a pleasant retreat for both adults and children.
Location Show Map
Location
The hotel's position is perfect for various activities, making it a good base for exploring Bournemouth. Guests also appreciate the availability of amenities like free parking, which adds to the hotel's convenience. Whether walking 10 to 20 minutes to the beach or enjoying a quiet retreat, Laguna Hotel provides an excellent balance of centrality and tranquility. This combination of location and facility access makes it a favored choice for visitors looking to enjoy both the urban and natural attractions of Bournemouth.
Breakfast
However, not all reviews were positive. Some guests found the breakfast portions small and the variety limited with complaints about dishes lacking in flavor, parts of the meal not being properly cooked or missing items like mushrooms. The cost of breakfast was also a point of contention for some with certain guests finding it overpriced for what was offered. Despite some negative remarks, many visitors found the breakfast fairly priced and the breakfast environment pleasant, contributing to an all-round positive experience for many.
Dinner
Although the bar and restaurant were praised for their potential, they were frequently closed or limited in operation, causing dissatisfaction especially for those staying multiple nights. Some guests felt overcharged at the bar and suggested that bar snacks in the evening, like burgers, pizza and chips, would be a great addition. Despite having decent evening meals on offer, there seemed to be inconsistencies in availability. Ensuring that the bar stayed open longer and providing continuous dinner service throughout the week could significantly enhance the guest experience.
Overall, while the occasional dinner service is appreciated, there is a significant call for more consistent dining options, including lunch, dinner and bar snacks, to satisfy guests without forcing them to seek alternatives outside the hotel premises.
Rooms
However, a significant number of reviews pointed out that the rooms are very outdated with old and shabby furnishings, musty smells and poor maintenance. Common complaints include small, cramped bathrooms, faulty shower facilities, uncomfortable and hard beds, lack of modern amenities like fridges and sufficient electrical outlets and issues with cleaning standards. Sound insulation also appears to be a concern with noise from adjacent rooms and hallways being frequently mentioned.
Guests often reported problems with temperature regulation in their rooms, either being too cold or too hot. Some rooms were noted to have issues such as cracked tiles, stained carpets and a general need for refurbishment. While some visitors enjoyed the indoor pool, others noted it was small and sometimes not well-maintained.
Overall, while the Laguna Hotel offers some large and clean rooms at reasonable prices, there is a clear need for updates and improved housekeeping to address the numerous complaints about cleanliness, maintenance and outdated decor.
Beds
Cleanliness
However, numerous reviews highlighted significant cleanliness issues. Guests encountered dirty carpets, stained bedding, dust, cobwebs and even pubic hair in several areas. Bathrooms were often specifically pointed out for being inadequately cleaned with problems such as dirty toilets, cracked floors, inadequate shower facilities and even mould. Several guests noted a musty or unpleasant smell in their rooms, sometimes describing the overall condition as dated and in need of a major refurbishment.
Common complaints extended to the public areas, including the pool, which frequently needed cleaning and maintenance with some mentioning broken tiles and a generally dirty environment. Guests also reported on unsatisfactory hygiene levels, such as dusty corners and improperly cleaned surfaces and there were mentions of old, worn-out furnishings contributing to a shabby appearance.
While some guests found the hotel clean enough or acceptable for a short stay, many stressed that the cleaning staff failed to clean rooms thoroughly, often only addressing visible areas. Add to this the tired decor and maintenance issues and it is clear that the Laguna Hotel has room for improvement to enhance guests' experiences consistently.
Staff
At the reception, visitors appreciated the efficient check-in process and the polite demeanor of the personnel. Special mentions were made about certain staff members for their exceptional service, specifically noting individuals like Eliza, who were particularly attentive and kind.
Breakfast service also garnered positive feedback with guests frequently admiring the cheerful and helpful staff in the dining area. The bar staff were noted for their friendliness and efficiency, contributing to a pleasant overall guest experience.
Despite some isolated incidents of unwelcoming or indifferent behavior, the overwhelming majority of reviews stress the excellent customer service provided by the Laguna Hotel team. The supportive and professional attitude of the staff seems to be a defining feature of the hotel, significantly enhancing the overall stay for many guests.
Wi-Fi
Pool
Cleanliness seems to vary with several reviews mentioning a clean and well-maintained pool, while others note that it could use a facelift, citing issues such as broken tiles and occasional murkiness. The pool area, though mentioned as needing some updates, is generally appreciated for its convenience with both indoor and outdoor options available, adding a nice touch for families.
However, there are some noted drawbacks, including early pool closing times and disruptions from private swimming lessons. The condition at times leans towards being dated with calls for improvements in the surrounding areas and amenities like the jacuzzi.
Overall, the pool at Laguna Hotel is a significant advantage, greatly enhancing the guest experience, especially for families with children. While there are areas for improvement, the pool remains a key feature that draws positive remarks and encourages repeat visits.
Parking
However, not all feedback was favorable. Some guests found parking to be quite challenging with instances of chaotic and limited parking facilities being mentioned multiple times. The tight and often overcrowded parking spaces caused frustration for a few visitors, leading to difficulties in finding a spot, especially during peak times. Some reviews even indicated the need for clearer signage and better management to ensure that all guests could park without hassle.
In summary, while Laguna Hotel does offer free and ample parking for many of its guests, there are occasional issues with parking space constraints and overcrowding that could be improved. The convenience of free parking is a notable advantage, but better management might enhance the overall parking experience.
Family
The hotel also receives praise for being family owned, which adds a personal touch to the guest experience. Many families found the value for money to be excellent, noting that the facilities and accommodations are reasonably priced. The swimming pool and game rooms are popular among kids, who thoroughly enjoy the activities available. Additionally, the hotel offers free parking, making it convenient for families traveling by car.
While most feedback is positive, a few guests mentioned specific issues such as small family rooms and a lack of staff presence during noisy disturbances. Despite these minor drawbacks, Laguna Hotel remains a top choice for families looking to enjoy a pleasant and engaging stay.
Overall, Laguna Hotel stands out as a family-friendly destination, perfect for those looking to spend a memorable vacation with their loved ones in a child-friendly environment.
Heated Pool
Indoor Pool
Yes, Laguna Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Laguna Hotel.
No, Laguna Hotel doesn't allow dogs.
Yes, parking facilities are available at Laguna Hotel.
No, Laguna Hotel doesn't have a gym.
Location Show Map
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