InfoSummary of reviewsIconic Hotel receives high praise for its strategic and vibrant location, situated amidst a plethora of local eateries, bars and convenience shops. Guests appreciate the ease of access and the modern, clean facilities which enhance the hotel's appeal. The breakfast experience is generally well-received with a sumptuous spread and a wide variety of food selections, including good coffee, often described as delicious and satisfying. Some guests suggest minor improvements to the buffet's variety, but overall, it’s a positive aspect of the stay.
The rooms at Iconic Hotel impress with their cleanliness, spaciousness and modernity. They are well-decorated with comfortable beds and convenient electric charge facilities, catering well to families with interconnected designs. Free upgrades to deluxe rooms and the detailed attention to quality and cleanliness in the room design further elevate guest satisfaction.
Cleanliness stands out as a key strength with guests frequently highlighting the tidy and well-maintained environment. The friendly and helpful staff contribute to a welcoming atmosphere and a smooth check-in process. Housekeeping is noted for their meticulous care, which adds to the luxurious feel of the hotel.
The staff's excellent service and attentiveness are major highlights with guests consistently praising their friendliness and professionalism. Even though some staff members are still gaining experience, the overall sentiment reflects a warm and hospitable environment. Management is also noted for their proactive and responsive approach.
In terms of bedding, Iconic Hotel receives favorable feedback for its comfortable, clean and spacious beds, including comfy mattresses and soft pillows, which enhance the sleeping experience. Despite occasional remarks about bed quality issues, the general consensus remains positive.
In summary, Iconic Hotel is highly recommended for its excellent location, cleanliness, comfortable rooms, attentive staff and enjoyable breakfast offerings, making it a compelling choice for travelers seeking a pleasant and accommodating stay. Show more
InfoSummary of reviewsERNES Hotel Alma Bukit Mertajam offers a balanced combination of spacious and clean rooms, which many guests find comfortable and conducive for relaxation. The housekeeping staff, particularly those of Indian descent, win praise for their prompt and courteous service and the hotel’s receptionists are commended for their polite and welcoming demeanor, adding to a generally positive atmosphere.
However, the hotel faces inconsistencies that affect the overall guest experience. Issues such as rooms not being ready on time, noise disruptions from nearby venues and problematic air conditioning units are frequently mentioned. Additionally, cleanliness is a mixed bag; while some rooms are spotless, others suffer from cleanliness lapses like hair, dust and lingering bad smells. Practical amenities like an iron box are conspicuously absent and the transparency of bathroom doors can cause discomfort for some guests.
Despite these challenges, many guests still appreciate the spaciousness and comfort of the rooms. However, those considering a stay should be prepared for potential inconsistencies in room readiness, air conditioning efficiency and overall hygiene standards. The generally polite and responsive staff do make efforts to mitigate these issues, contributing to a somewhat positive, yet room-for-improvement, service experience at ERNES Hotel Alma Bukit Mertajam. Show more
