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Summary of reviewsThe Riverside Hotel by Chef & Brewer Collection offers a memorable stay driven by its prime location along the picturesque River Trent, creating a serene and tranquil environment perfect for relaxation. Guests appreciate the hotel's proximity to major roads and local attractions, making it an ideal spot for both short stays and events. Highlighted by its pristine surroundings and practical location, the hotel facilitates both relaxation and exploration effortlessly.
Amenities include a well-appreciated restaurant and bar, clean and comfortable rooms and delicious breakfasts. The beautiful garden and well-maintained outdoor spaces further enhance the guest experience, offering scenic views and a lovely spot for meals or drinks. Breakfast at the hotel generally receives high marks for its variety and quality, featuring a robust selection including full English breakfast and buttermilk pancakes, served in a pleasant setting with attentive service. Dinner at the hotel is also well-regarded for its high-quality, beautifully presented dishes and a welcoming atmosphere, though some guests noted the limited menu and occasional price concerns.
Rooms are described as mostly clean and comfortable with tasteful decor, although some are noted to be small. The cleanliness is generally praised, although there were occasional reports of minor maintenance issues and cleanliness oversights.
The friendly and helpful staff significantly enhance the hotel’s appeal with guests frequently highlighting their professionalism and accommodating nature. While the free WiFi service has been hit-or-miss, the hotel is working on improvements. Parking facilities are highly praised for their convenience and ample space.
The beds at the hotel are noted for their comfort with plush duvets and large pillows, though some guests find the beds and pillows too firm. The Riverside Hotel’s accessibility features are commendable, providing easily accessible rooms and amenities for guests with disabilities, ensuring a comfortable and safe stay.
Overall, the Riverside Hotel by Chef & Brewer Collection offers a delightful blend of comfort, excellent service and natural beauty, making it a favored choice for many travelers. Show more
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Categories
Hotel with EV Charging Stations
Romantic Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel for Adults Only
4-Star Hotel
Room Types
Double RoomFeatures include a TV, tea and coffee making facilities, and an en suite bathroom.
Superior Double RoomThese rooms are larger, allowing space for an area to sit and relax. They have larger beds, some with four-poster or sleigh beds. There is room to work as well as relax.
For your convenience the hotel offers late check out (12 noon) and express check out.
Double Room with Garden ViewThe unit offers 1 bed.
Double Room - Disability AccessThe unit offers 1 bed.
Guest Reviews
8.1
Very Good
Location
The Riverside Hotel by Chef & Brewer Collection boasts an enviable location along the banks of the picturesque River Trent. This beautiful setting offers guests a serene and tranquil environment, perfect for those looking to unwind. The hotel is ideally situated for a variety of activities, including scenic riverside walks and easy access to local attractions like the National Memorial Arboretum, nearby golf clubs and the city of Burton-on-Trent.
Visitors consistently praise the lovely surroundings and the convenience of the location, citing it as ideal for short stays and events. The hotel's proximity to major roads like the A38 makes it easily accessible, which adds to its appeal. The combination of a peaceful riverside setting and practical location ensures that guests can enjoy both relaxation and exploration with ease.
The hotel's amenities also receive high marks with guests highlighting the great restaurant and bar, comfortable and clean rooms, friendly staff and delicious breakfasts. The beautiful garden and the attractive, well-maintained outdoor spaces further enhance the overall guest experience, offering picturesque views and a lovely spot to enjoy a meal or a drink.
Overall, the Riverside Hotel’s prime riverside location, combined with its excellent facilities and charming environment, makes it a popular choice for travelers seeking both comfort and natural beauty.
Breakfast
Riverside Hotel by Chef & Brewer Collection generally impresses guests with its breakfast offerings. Many highlight the wide variety and plentiful nature of the options available, which include an excellent full English breakfast, eggs royale and buttermilk pancakes. The breakfast is often described as delicious, freshly cooked to order and served hot on warm plates, which contributes to maintaining its taste and quality.
The breakfast setting and service also receive praise with attentive and friendly staff enhancing the dining experience. The river view adds a special touch, making it not only a fulfilling meal but also a pleasant start to the day. Moreover, the accommodating nature of staff, such as providing items on request (like a sweet grapefruit), is appreciated by many.
However, not all reviews are glowing. Some guests note issues with food items running out, the limited choice on the breakfast bar and inconsistencies in food quality, such as scrambled eggs being overcooked or cold dishes being served. Additionally, a few guests point out that there could be more options for those with dietary restrictions, like gluten-free choices.
Despite the occasional hiccups, most guests find the breakfast experience at Riverside Hotel to be enjoyable with many satisfied customers recommending the hotel's breakfast and planning to return. With beautiful surroundings and a variety of well-prepared food, it’s a noteworthy aspect of the stay that leaves a positive impact on many visitors.
Dinner
Riverside Hotel by Chef & Brewer Collection offers a memorable dining experience characterized by consistent high-quality food in a relaxed and pleasant setting. Guests frequently praised the excellent dinners served during their stay, highlighting the well-cooked and beautifully presented dishes. The varied menu features options that cater to different tastes with many noting the exceptional quality and delightful flavors, particularly for dishes like chicken skewers starters.
The restaurant and bar, situated in a great location, provide a welcoming atmosphere complemented by friendly and attentive staff. Patrons appreciated the availability of a good selection of beers, tasty dinners and well-priced meals, creating a well-rounded dining experience. The attractive restaurant layout and the inclusion of a large patio for outdoor drinks contribute to the overall charm of the venue.
Despite several accolades, some guests mentioned room for improvement. A few found the evening meals a bit pricey or expressed disappointment with certain dishes or the limited menu options due to resourcing issues. However, these concerns were outweighed by the positive feedback on the quality and taste of the food with many meals being described as excellent, delicious and wonderful.
In summary, the Riverside Hotel by Chef & Brewer Collection leaves a lasting impression with its excellent and well-prepared food, inviting restaurant ambiance and friendly service, making it a delightful choice for dining during a stay.
Rooms
Riverside Hotel by Chef & Brewer Collection features rooms that guests commonly describe as clean and comfortable. Many appreciated the modern, tasteful decor and noted that the rooms were well-appointed with good tea and coffee facilities, air conditioning and spacious bathrooms in some cases. Superior rooms were praised for their size and luxury.
However, the recurring theme in the reviews is the small size of many rooms. While some found the rooms cozy and sufficient for short stays, others felt cramped, especially when staying as a couple. Issues such as signs of wear and tear, including peeling paint and minor maintenance problems, were noted, detracting from the overall experience for some guests.
The cleanliness consistently received high marks and many guests enjoyed the beautiful views and the warm ambiance throughout the hotel. Despite some drawbacks, the overall sentiment reflects a well-located hotel providing a comfortable stay with room offerings that – while sometimes compact – cater well for various needs.
Beds
The beds at Riverside Hotel by Chef & Brewer Collection generally receive praise for their comfort. Guests frequently highlight the plush, comfy nature of the beds and the abundance of big, comfortable pillows, contributing to a pleasant night's sleep. Real cotton duvets are particularly appreciated, adding a tactile and cozy element to the bedding experience. However, there are recurring comments about the size of the beds with numerous mentions of them being too small or only marginally bigger than a single bed. Some guests find the pillows to be firm or even hard, while others appreciate the firmness of the mattress. Despite the variation in bed sizes and pillow preferences, the overall sentiment leans towards a positive experience, emphasizing comfort and quality sleep.
Cleanliness
Riverside Hotel by Chef & Brewer Collection has garnered mixed feedback regarding its cleanliness, though the majority of guests tended to highlight its positive aspects. Many guests praised the establishment for its very clean and spotless rooms, often describing them as immaculate and exceptionally clean. The hotel itself is generally described as clean and well-maintained with attention to detail evident in areas like the refurbished suites and well-decorated rooms.
Comfort also seems to be a strong point with many mentioning that the rooms were both clean and comfortable. The pleasant atmosphere of the pub/restaurant and the lovely outside terrace were additional positives.
However, there were a few less favorable comments pointing out cleanliness issues, such as instances of mould in the bathroom, cobwebs and occasional issues with the cleanliness of cutlery and carpets. These remarks suggest that while the rooms are often cleaned daily and are generally dust-free, there are areas that could benefit from more consistent and thorough cleaning.
Some guests noted specific problems like dirty bathrooms, dusty room doors and maintenance issues like unsightly marks and the need for a fresh coat of paint. These critiques suggest that certain aspects of housekeeping and room service could use improvement. Nonetheless, even amidst these criticisms, the consensus leans towards a clean and pleasant experience overall.
In summary, Riverside Hotel balances a predominantly positive reputation for cleanliness and comfort with some occasional oversights that future guests might want to bear in mind.
Staff
Riverside Hotel by Chef & Brewer Collection is renowned for its exceptionally friendly and helpful staff, creating a welcoming and warm atmosphere for guests. The team is often described as working cohesively, displaying professionalism coupled with genuine friendliness. From the welcoming manager Dave to the attentive cleaners, every member of the staff strives to provide excellent service. Guests frequently highlight the politeness and accommodating nature of the staff, who are always ready to go the extra mile. The reception staff receive particular praise for being lovely and attentive, ensuring efficient and pleasant check-in experiences. Despite a few instances of inconsistency, the overwhelming feedback underscores the staff's dedication to creating a delightful and memorable stay.
Wi-Fi
Riverside Hotel by Chef & Brewer Collection offers complimentary WiFi to its guests. However, the experience with the hotel's internet connectivity has been mixed. Some guests reported good WiFi, but many have found the connection to be unreliable and slow. Issues such as intermittent service, lack of secure connections and areas with limited coverage have been recurring themes. The hotel acknowledges these problems and is expected to upgrade the WiFi infrastructure soon. Despite the connectivity challenges, staying informed of planned improvements may be beneficial for future visits.
Parking
The Riverside Hotel by Chef & Brewer Collection boasts a highly praised parking situation, receiving numerous commendations for its spacious and ample parking facilities. Guests frequently highlight the convenience and availability of parking spaces with many appreciating the accessibility of parking near the front door. Disabled parking options are also noted as accessible, ensuring inclusivity for all visitors. The parking arrangement is consistently described as first class, large and plenty, suggesting that guests rarely if ever encounter issues finding a spot. These positive experiences are complemented by the hotel’s great outdoor seating areas, which further enhance the overall convenience and comfort offered by the hotel’s facilities.
Accessible
Riverside Hotel by Chef & Brewer Collection offers excellent accessibility features, making it a favorable choice for guests with disabilities. Key highlights include easily accessible tables and well-maintained disabled facilities. The hotel's accessible rooms are highly praised, particularly those on the ground floor designed for disabled guests, complete with roll-in showers and plenty of grab bars for added convenience. The showers and grab bars ensure a comfortable and safe experience.
Guests appreciated the clean, spacious and comfortable rooms tailored to meet their needs. The hotel is noted for its easy access for people with limited mobility, making it accessible to all guests. Its strategic location offers additional benefits with charming amenities such as the River Trent flowing behind the hotel and lovely river walks.
Furthermore, the hotel features hassle-free check-in and check-out processes and provides adequate parking space with accommodations for up to eight cars. Its terrace rear patio adds to the ambiance, while nearby attractions include a golf club and the town, although some guests noted that it feels somewhat secluded.
Overall, Riverside Hotel provides a first-class experience, complete with aesthetic river views and a serene country setting, ensuring both accessibility and comfort for guests with disabilities.
No, Riverside Hotel by Chef & Brewer Collection doesn't have any pool.
No, a spa isn't available at Riverside Hotel by Chef & Brewer Collection.
No, Riverside Hotel by Chef & Brewer Collection doesn't allow dogs.
Yes, parking facilities are available at Riverside Hotel by Chef & Brewer Collection.
No, Riverside Hotel by Chef & Brewer Collection doesn't have a gym.