Dragonfly Hotel Bury St Edmunds
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Summary of reviewsDragonfly Hotel Bury St Edmunds is frequently praised for its strategic location, providing easy access to the town centre, main roads and local attractions. Its proximity to a major supermarket and availability of ample parking facilities further enhance its convenience.
Guests generally enjoy the breakfast offerings, noting a substantial variety of choices and a clean, spacious dining area. However, some highlight inconsistent food temperatures and replenishment issues. Dinner experiences are similarly mixed with some enjoying the reasonable pricing and good British cuisine while others cite limited menu options and occasional quality issues.
The rooms are described as spacious, clean and comfortable with appreciated amenities like large TVs and modern showers. However, lighting issues, temperature control and outdated decor are common concerns. Cleanliness is well-maintained overall, although some guests note specific areas needing improvement.
The hotel staff receive commendations for their friendliness and helpfulness, contributing to a welcoming atmosphere despite occasional mentions of unfriendliness. The free WiFi garners mixed reviews with some praising its reliability while others experience connectivity problems.
Family-friendliness is a notable strength with positive feedback on the clean, comfortable family rooms and attentive staff. Beds receive mixed reviews with many finding them comfortable but some critiquing the hardness and the practice of joining single beds.
In summary, Dragonfly Hotel Bury St Edmunds provides value for money with a satisfactory three-star experience. Enhanced consistency in room conditions, dining quality and WiFi connectivity could further improve guest satisfaction.
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Guests generally enjoy the breakfast offerings, noting a substantial variety of choices and a clean, spacious dining area. However, some highlight inconsistent food temperatures and replenishment issues. Dinner experiences are similarly mixed with some enjoying the reasonable pricing and good British cuisine while others cite limited menu options and occasional quality issues.
The rooms are described as spacious, clean and comfortable with appreciated amenities like large TVs and modern showers. However, lighting issues, temperature control and outdated decor are common concerns. Cleanliness is well-maintained overall, although some guests note specific areas needing improvement.
The hotel staff receive commendations for their friendliness and helpfulness, contributing to a welcoming atmosphere despite occasional mentions of unfriendliness. The free WiFi garners mixed reviews with some praising its reliability while others experience connectivity problems.
Family-friendliness is a notable strength with positive feedback on the clean, comfortable family rooms and attentive staff. Beds receive mixed reviews with many finding them comfortable but some critiquing the hardness and the practice of joining single beds.
In summary, Dragonfly Hotel Bury St Edmunds provides value for money with a satisfactory three-star experience. Enhanced consistency in room conditions, dining quality and WiFi connectivity could further improve guest satisfaction.
Hotel with EV Charging Stations
Family Friendly Hotel
Cheap Hotel
Accessible Hotel
3-Star Hotel
Guest Reviews
The Dragonfly Hotel Bury St Edmunds is frequently praised for its excellent location. Visitors highlight the hotel's proximity to key points of interest, making it a convenient choice for various needs. Guests often mention the ease of walking to the town centre, usually a pleasant 15 to 20-minute stroll through scenic paths and parks, while others appreciate its close vicinity to the A14, facilitating straightforward road access for those on business or visiting nearby locations such as wedding venues and the West Suffolk Hospital.
The hotel is also noted for its adequate parking facilities, making it a hassle-free option for those traveling by car. Additionally, a major supermarket is conveniently located right next to the hotel, adding to the ease of accessing everyday necessities. The surrounding area also offers quiet, secluded spots, providing a peaceful environment despite the hotel's proximity to main roads.
In summary, the Dragonfly Hotel Bury St Edmunds is well-regarded for its strategic location, whether guests are attending events, conducting business or exploring the charming town centre. The combination of accessibility, convenience and pleasant surroundings makes it a favorable option for short stays in this historic town.
Reviews on the breakfast at Dragonfly Hotel Bury St Edmunds present a mixed bag of experiences. Many guests appreciated the breakfast, frequently describing it as good, very good or excellent with a substantial variety of choices. Notable highlights included a well-cooked full English breakfast, a plentiful and fresh buffet and tasty continental options. The breakfast dining areas were often remarked to be clean and spacious, enhancing the overall experience.
There were, however, some consistent areas for improvement. Guests noted issues with the temperature of the food with several mentioning lukewarm or cold items. The availability and replenishment of breakfast items also came under scrutiny, as some found that popular items were often missing or not sufficiently refilled. Additionally, the quality of certain components like sausages and bacon received mixed reviews, ranging from good to undercooked or disappointing.
Guests mentioned several logistical issues as well, such as the confusing pricing structure, a lack of information in the rooms about breakfast times and the need for bigger plates and proper milk options. Some diners expressed a desire for more fresh fruit, better vegetarian options and healthier food choices. While the service received mixed feedback, noting moments of inattention, the staff's overall friendliness and hard work were acknowledged by many.
In conclusion, breakfast at Dragonfly Hotel Bury St Edmunds offers a varied experience. While many enjoyed hearty, well-prepared meals in a pleasant environment, others faced inconsistencies and felt there was room for improvement, particularly in food quality, variety and service efficiency.
The Dragonfly Hotel Bury St Edmunds offers a mixed dining experience, characterized by a blend of positive feedback and areas needing improvement. Guests frequently highlight the reasonable pricing and good value for money of the meals with some describing the food as simple yet delicious British cuisine. The restaurant is often noted for its nice ambiance and decent menu selection, providing well-cooked and tasty dishes, such as the hotel’s fish and chips specialty.
On the positive side, many diners appreciated the helpful and apologetic staff, the generous portions and the hot and freshly prepared meals. Breakfasts, dinners and even afternoon tea received commendations for taste and quality with some guests specifically noting standout dishes like lasagna and minted lamb, despite occasional inconsistencies.
However, there are recurring complaints regarding the limited menu options and the unavailability of certain items. Issues with food quality also emerge with some diners experiencing cold or poorly cooked meals, dry eggs and greasy or overcooked steaks. The waiting times and occasional stomach upsets post-dining signal areas for operational improvements.
The dining space itself garners mixed reviews with some finding it satisfactory while others describe it as needing modernization and lacking atmosphere. Furthermore, occasional service deficits, such as the restaurant closing early or running out of menu items, were points of frustration for some guests.
In summary, while the dining experience at the Dragonfly Hotel Bury St Edmunds has its strengths in terms of value, taste and service, there are notable areas for enhancement, particularly in menu availability, food consistency and ambiance.
Dragonfly Hotel Bury St Edmunds has garnered mixed reviews regarding its rooms with several highlights and areas for improvement noted by guests. On the positive side, many found the rooms to be spacious, clean and comfortable with some describing them as well-appointed and pleasant. The large televisions, modern showers and comfortable beds were appreciated by several guests. Additionally, the hotel is well-located, providing easy access to nearby areas and attractions.
However, a recurring critique was the pervasive darkness in many rooms, attributed to poor lighting and obstructive trees outside. Temperature control issues were frequently mentioned with many guests finding their rooms either too hot or too cold and the absence of air conditioning compounded these discomforts. Storage was another common complaint with a lack of adequate wardrobe space and drawers noted by several reviewers.
The decor and facilities appeared dated to many with specific mentions of tired bathrooms, cracks in the plaster and rust around bath taps. Cleanliness also had varied reviews; while many found their rooms spotless, others reported instances of dirt, damp smells and stained linens.
Functionality issues such as poor water pressure in showers, broken fixtures and noisy environments from traffic or internal sources were pointed out. Some guests faced problems with room servicing with reports of rooms not being cleaned daily or not ready on arrival.
In summary, while the Dragonfly Hotel Bury St Edmunds offers spacious, clean and comfortable rooms that provide good value for money, there are notable concerns regarding lighting, temperature control, storage and the overall outdated condition of the rooms. Addressing these issues could significantly enhance the guest experience.
Dragonfly Hotel in Bury St Edmunds receives mixed reviews when it comes to the comfort of its beds. Many guests commend the beds for being very comfortable, often describing them as large and cozy with clean linens. There are frequent mentions of beds being lovely, super comfy and even top class. Some reviews highlight the spacious beds being an added comfort, emphasizing the good quality bedding and furnishings provided.
However, not all guests had a positive experience. Several reviews mention issues with some beds being hard, small or uncomfortable. Guests specifically noted discomfort due to hard pillows and mattresses that seemed worn out on one side. The practice of pushing twin single beds together to form a double bed was also criticized as it created an uncomfortable sinking in the middle.
Overall, while there are numerous praises for the comfort and size of the beds at Dragonfly Hotel, some areas for improvement are indicated, particularly in ensuring consistency in bed quality and addressing the hardness of pillows and mattresses.
Dragonfly Hotel Bury St Edmunds receives mixed reviews concerning its cleanliness. On the positive side, many guests found their rooms to be clean, comfortable and tidy. Clean bedding and fresh linen were frequently mentioned and several guests noted that both rooms and bathrooms were very clean and hygienic. The hotel’s general cleanliness received commendations with some describing the hotel as extremely clean, spotless and orderly. The property also maintained clean and comfortable communal areas and guests appreciated the clean and modern look of some rooms.
However, the reviews highlight several issues as well. Instances of dust, dirt and even mold were reported in specific areas, such as around radiators and bathroom fittings. Some guests experienced problems with the cleanliness of the dining area, mentioning sticky tables that were not wiped down regularly. The bathroom facilities in particular were criticized for needing deep cleaning and updates with some showing signs of mold, rust and wear. Housekeeping services were also inconsistent with some guests noting that their rooms were not serviced during their stay, even when requested.
Overall, while the Dragonfly Hotel Bury St Edmunds maintains a generally clean environment, consistency in cleaning services and attention to certain details could enhance the overall guest experience.
The reviews for the Dragonfly Hotel Bury St Edmunds paint a picture of a generally favorable staff experience marked by friendliness and helpfulness. Many guests noted that the staff were friendly, polite and welcoming, often describing them as fantastic, wonderful and very nice. The hotel boasts an efficient and professional front desk team with specific mentions of a friendly and accommodating receptionist named Ruth and another efficient one named Lucy.
However, not all comments were entirely positive. There were occasional mentions of unprofessionalism and unhelpfulness, particularly with some guests finding the reception staff indifferent or unfriendly. Despite these isolated incidents, many reviews appreciated the staff for their helpful and courteous behavior, especially those working over Christmas who were described as both friendly and efficient.
The staff were noted to multitask and quickly attend to issues with many guests satisfied with the pleasant greeting and accommodating nature upon arrival and check-out. Despite a few mentions of slow service and a lack of attention in the bar, overall the reviews highlight a team that is primarily friendly, polite and ready to assist, making for a generally comfortable and welcoming stay.
The WiFi experience at Dragonfly Hotel Bury St Edmunds has received mixed reviews from guests. Some guests have praised the WiFi, finding it to be good and reliable, particularly noting excellent speeds and free access in the bar and reception areas. Others appreciated the good reception and described the WiFi as working fine with free internet available in rooms as well.
However, some guests reported issues with the WiFi, mentioning it was slow, intermittent, or even entirely non-functional in some instances. These connectivity problems posed challenges, especially for those traveling for work. Despite these mixed reviews, the hotel's commendable staff and cleanliness were often highlighted by guests, which contributed positively to their overall experiences.
The Dragonfly Hotel Bury St Edmunds offers a highly favorable parking experience for guests. The extensive and accessible car park provides ample free parking, which many guests found to be a significant bonus during their stay. The parking area is described as large, spacious and conveniently located with easy access from the A14. Most reviews remark on the ease and convenience of parking, noting that there is plenty of room to accommodate vehicles without any hassle. The secure and well-maintained parking facilities received positive feedback, contributing to an overall pleasant stay. Some minor issues were mentioned, such as the car park not being close to the entrance and occasional litter, but these did not majorly detract from the general satisfaction with the parking arrangements.
Dragonfly Hotel Bury St Edmunds consistently receives positive feedback regarding activities for kids and family-friendliness. The hotel offers clean and comfortable family rooms with generous sizes suitable for extended stays. Guests appreciate the kid-friendly breakfast options and the good selection available.
Families find the location ideal for visiting nearby attractions and the convenience of having a family bar/restaurant on-site is a highlight. The hotel also features family areas where everyone can relax and feel at home. Additionally, the friendly and polite staff are noted for being particularly attentive and interactive with children, ensuring that both kids and adults enjoy their stay.
Overall, families have a good experience staying here, finding it to be a comfortable and convenient option for visits to the area. Despite some minor issues like noise at night and occasional delays with room readiness, the positive aspects make it a favorable choice for family travel.
Dragonfly Hotel Bury St Edmunds offers basic but comfortable accommodations that many guests compare favorably to Premier Inn. The hotel delivers a standard three-star experience, evident in its basic amenities and facilities. Guests appreciated the value for money and the hotel's reasonable and affordable prices. The location is praised for its accessibility to main roads and local amenities, making it a convenient choice for travelers.
The hotel features a variety of good food options including breakfast, which guests generally found satisfactory. The friendly staff also add a positive touch to the overall experience with the hotel making notable efforts to accommodate longer stays, such as housing workers for extended periods.
However, the hotel has areas needing improvement. Issues such as room temperatures being uncomfortably high and traffic noise disrupting sleep due to minimal ventilation, have been consistent complaints. The facility is noted to be outdated and somewhat worn with some guests remarking on rust spots and mould in the bathrooms. Additionally, although the hotel provides standard three-star amenities, some guests felt it was lacking in overall quality and could be overpriced for its standard.
In summary, Dragonfly Hotel Bury St Edmunds delivers a no-frills, basic experience that aligns with typical three-star standards, offering good value for money in a convenient location, yet with room for improvement in comfort and facility maintenance.
The Dragonfly Hotel Bury St Edmunds offers a mix of accessible features along with some notable challenges for guests with disabilities. On the positive side, the hotel provides free and plentiful parking, including accessible parking spots, although these could be closer to the entrance. Guests appreciated the large rooms and wheelchair-accessible bathrooms, as well as the assistance provided by staff, particularly a young man who helped with bags.
However, the hotel has several drawbacks for those with limited mobility or wheelchair users. Key issues include the lack of a lift, making it difficult to navigate the steep stairs and the absence of shelving in accessible rooms. Some areas, such as the bathrooms, were reported to feel dated and potentially hazardous. Additionally, the uneven height of steps throughout the property and unclean toilets posed further inconveniences.
Despite the good access to the building and its convenient location, the hotel's internal layout and facilities require improvements to be genuinely suitable for disabled guests. The combination of easy entrance points and large, accessible interiors is overshadowed by the critical need for enhancements in accessibility and support within the property.
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Location
The hotel is also noted for its adequate parking facilities, making it a hassle-free option for those traveling by car. Additionally, a major supermarket is conveniently located right next to the hotel, adding to the ease of accessing everyday necessities. The surrounding area also offers quiet, secluded spots, providing a peaceful environment despite the hotel's proximity to main roads.
In summary, the Dragonfly Hotel Bury St Edmunds is well-regarded for its strategic location, whether guests are attending events, conducting business or exploring the charming town centre. The combination of accessibility, convenience and pleasant surroundings makes it a favorable option for short stays in this historic town.
Breakfast
There were, however, some consistent areas for improvement. Guests noted issues with the temperature of the food with several mentioning lukewarm or cold items. The availability and replenishment of breakfast items also came under scrutiny, as some found that popular items were often missing or not sufficiently refilled. Additionally, the quality of certain components like sausages and bacon received mixed reviews, ranging from good to undercooked or disappointing.
Guests mentioned several logistical issues as well, such as the confusing pricing structure, a lack of information in the rooms about breakfast times and the need for bigger plates and proper milk options. Some diners expressed a desire for more fresh fruit, better vegetarian options and healthier food choices. While the service received mixed feedback, noting moments of inattention, the staff's overall friendliness and hard work were acknowledged by many.
In conclusion, breakfast at Dragonfly Hotel Bury St Edmunds offers a varied experience. While many enjoyed hearty, well-prepared meals in a pleasant environment, others faced inconsistencies and felt there was room for improvement, particularly in food quality, variety and service efficiency.
Dinner
On the positive side, many diners appreciated the helpful and apologetic staff, the generous portions and the hot and freshly prepared meals. Breakfasts, dinners and even afternoon tea received commendations for taste and quality with some guests specifically noting standout dishes like lasagna and minted lamb, despite occasional inconsistencies.
However, there are recurring complaints regarding the limited menu options and the unavailability of certain items. Issues with food quality also emerge with some diners experiencing cold or poorly cooked meals, dry eggs and greasy or overcooked steaks. The waiting times and occasional stomach upsets post-dining signal areas for operational improvements.
The dining space itself garners mixed reviews with some finding it satisfactory while others describe it as needing modernization and lacking atmosphere. Furthermore, occasional service deficits, such as the restaurant closing early or running out of menu items, were points of frustration for some guests.
In summary, while the dining experience at the Dragonfly Hotel Bury St Edmunds has its strengths in terms of value, taste and service, there are notable areas for enhancement, particularly in menu availability, food consistency and ambiance.
Rooms
However, a recurring critique was the pervasive darkness in many rooms, attributed to poor lighting and obstructive trees outside. Temperature control issues were frequently mentioned with many guests finding their rooms either too hot or too cold and the absence of air conditioning compounded these discomforts. Storage was another common complaint with a lack of adequate wardrobe space and drawers noted by several reviewers.
The decor and facilities appeared dated to many with specific mentions of tired bathrooms, cracks in the plaster and rust around bath taps. Cleanliness also had varied reviews; while many found their rooms spotless, others reported instances of dirt, damp smells and stained linens.
Functionality issues such as poor water pressure in showers, broken fixtures and noisy environments from traffic or internal sources were pointed out. Some guests faced problems with room servicing with reports of rooms not being cleaned daily or not ready on arrival.
In summary, while the Dragonfly Hotel Bury St Edmunds offers spacious, clean and comfortable rooms that provide good value for money, there are notable concerns regarding lighting, temperature control, storage and the overall outdated condition of the rooms. Addressing these issues could significantly enhance the guest experience.
Beds
However, not all guests had a positive experience. Several reviews mention issues with some beds being hard, small or uncomfortable. Guests specifically noted discomfort due to hard pillows and mattresses that seemed worn out on one side. The practice of pushing twin single beds together to form a double bed was also criticized as it created an uncomfortable sinking in the middle.
Overall, while there are numerous praises for the comfort and size of the beds at Dragonfly Hotel, some areas for improvement are indicated, particularly in ensuring consistency in bed quality and addressing the hardness of pillows and mattresses.
Cleanliness
However, the reviews highlight several issues as well. Instances of dust, dirt and even mold were reported in specific areas, such as around radiators and bathroom fittings. Some guests experienced problems with the cleanliness of the dining area, mentioning sticky tables that were not wiped down regularly. The bathroom facilities in particular were criticized for needing deep cleaning and updates with some showing signs of mold, rust and wear. Housekeeping services were also inconsistent with some guests noting that their rooms were not serviced during their stay, even when requested.
Overall, while the Dragonfly Hotel Bury St Edmunds maintains a generally clean environment, consistency in cleaning services and attention to certain details could enhance the overall guest experience.
Staff
However, not all comments were entirely positive. There were occasional mentions of unprofessionalism and unhelpfulness, particularly with some guests finding the reception staff indifferent or unfriendly. Despite these isolated incidents, many reviews appreciated the staff for their helpful and courteous behavior, especially those working over Christmas who were described as both friendly and efficient.
The staff were noted to multitask and quickly attend to issues with many guests satisfied with the pleasant greeting and accommodating nature upon arrival and check-out. Despite a few mentions of slow service and a lack of attention in the bar, overall the reviews highlight a team that is primarily friendly, polite and ready to assist, making for a generally comfortable and welcoming stay.
Wi-Fi
However, some guests reported issues with the WiFi, mentioning it was slow, intermittent, or even entirely non-functional in some instances. These connectivity problems posed challenges, especially for those traveling for work. Despite these mixed reviews, the hotel's commendable staff and cleanliness were often highlighted by guests, which contributed positively to their overall experiences.
Parking
Family
Families find the location ideal for visiting nearby attractions and the convenience of having a family bar/restaurant on-site is a highlight. The hotel also features family areas where everyone can relax and feel at home. Additionally, the friendly and polite staff are noted for being particularly attentive and interactive with children, ensuring that both kids and adults enjoy their stay.
Overall, families have a good experience staying here, finding it to be a comfortable and convenient option for visits to the area. Despite some minor issues like noise at night and occasional delays with room readiness, the positive aspects make it a favorable choice for family travel.
3 Star
The hotel features a variety of good food options including breakfast, which guests generally found satisfactory. The friendly staff also add a positive touch to the overall experience with the hotel making notable efforts to accommodate longer stays, such as housing workers for extended periods.
However, the hotel has areas needing improvement. Issues such as room temperatures being uncomfortably high and traffic noise disrupting sleep due to minimal ventilation, have been consistent complaints. The facility is noted to be outdated and somewhat worn with some guests remarking on rust spots and mould in the bathrooms. Additionally, although the hotel provides standard three-star amenities, some guests felt it was lacking in overall quality and could be overpriced for its standard.
In summary, Dragonfly Hotel Bury St Edmunds delivers a no-frills, basic experience that aligns with typical three-star standards, offering good value for money in a convenient location, yet with room for improvement in comfort and facility maintenance.
Accessible
However, the hotel has several drawbacks for those with limited mobility or wheelchair users. Key issues include the lack of a lift, making it difficult to navigate the steep stairs and the absence of shelving in accessible rooms. Some areas, such as the bathrooms, were reported to feel dated and potentially hazardous. Additionally, the uneven height of steps throughout the property and unclean toilets posed further inconveniences.
Despite the good access to the building and its convenient location, the hotel's internal layout and facilities require improvements to be genuinely suitable for disabled guests. The combination of easy entrance points and large, accessible interiors is overshadowed by the critical need for enhancements in accessibility and support within the property.
No, Dragonfly Hotel Bury St Edmunds doesn't have any pool.
No, a spa isn't available at Dragonfly Hotel Bury St Edmunds.
No, Dragonfly Hotel Bury St Edmunds doesn't allow dogs.
No, parking facilities aren't available at Dragonfly Hotel Bury St Edmunds.
No, Dragonfly Hotel Bury St Edmunds doesn't have a gym.
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