The Hugo - Hotel Concept Canterbury
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Summary of reviewsThe Hugo - Hotel Concept Canterbury consistently garners positive reviews with particular praise for its central location, service, cleanliness and room quality. Situated in the heart of Canterbury, the hotel offers a prime spot for exploring the city's historic and cultural treasures. Guests repeatedly highlight its proximity to major attractions, car-free shopping areas and key transport links, all while appreciating the quietness of the rooms.
A standout feature is the stylish and modern design of the rooms, which, despite their compact size, are well-appointed with high-quality furnishings and modern amenities. Visitors frequently mention the comfort and cleanliness of the accommodations with consistent praise for the powerful showers, air conditioning and Nespresso machines. Apartments provide ample space and are tastefully renovated, making them ideal for families or longer stays, further enhanced by their quiet atmosphere.
Cleanliness is a critical strength with guests describing both the rooms and common areas as spotless and well-maintained. The attention to detail in maintaining a clean, fresh and modern environment adds to the overall comfort and appeal.
Customer service is also highly rated, particularly the efficient and well-explained self-check-in system handled through seamless online and telephone communication. The host, Ben, receives special mention for his responsiveness and helpful local advice, ensuring guests feel supported throughout their stay.
While a formal breakfast service is not available on-site, the thoughtful inclusion of a breakfast box is well-received, offering croissants or brioche, milk and orange juice. This gesture is particularly appreciated for early starts, though some guests note the nearby availability of fuller breakfast options as an alternative.
The Wi-Fi is described as reliable and fast, complementing the hassle-free automated check-in process. Entertainment needs are met with access to streaming services like Netflix and Amazon Video, despite the absence of traditional TV channels.
For families, the hotel’s spacious and well-equipped apartments provide an ideal setting, accommodating special family occasions and road trips alike. Despite minor inconveniences such as the lack of a travel cot and occasional warmth in the rooms, the overall experience remains positive.
Guests also commend the hotel for its exceptional beds, featuring high-quality memory foam mattresses that contribute to a restful night's sleep. The clean and cozy environment further enhances this comfort, ensuring a reliable choice for those prioritizing a good night's rest.
In summary, The Hugo - Hotel Concept Canterbury is highly recommended for its excellent location, stylish and clean accommodations, efficient service and comfortable beds, making it a standout choice for visitors to Canterbury.
A standout feature is the stylish and modern design of the rooms, which, despite their compact size, are well-appointed with high-quality furnishings and modern amenities. Visitors frequently mention the comfort and cleanliness of the accommodations with consistent praise for the powerful showers, air conditioning and Nespresso machines. Apartments provide ample space and are tastefully renovated, making them ideal for families or longer stays, further enhanced by their quiet atmosphere.
Cleanliness is a critical strength with guests describing both the rooms and common areas as spotless and well-maintained. The attention to detail in maintaining a clean, fresh and modern environment adds to the overall comfort and appeal.
Customer service is also highly rated, particularly the efficient and well-explained self-check-in system handled through seamless online and telephone communication. The host, Ben, receives special mention for his responsiveness and helpful local advice, ensuring guests feel supported throughout their stay.
While a formal breakfast service is not available on-site, the thoughtful inclusion of a breakfast box is well-received, offering croissants or brioche, milk and orange juice. This gesture is particularly appreciated for early starts, though some guests note the nearby availability of fuller breakfast options as an alternative.
The Wi-Fi is described as reliable and fast, complementing the hassle-free automated check-in process. Entertainment needs are met with access to streaming services like Netflix and Amazon Video, despite the absence of traditional TV channels.
For families, the hotel’s spacious and well-equipped apartments provide an ideal setting, accommodating special family occasions and road trips alike. Despite minor inconveniences such as the lack of a travel cot and occasional warmth in the rooms, the overall experience remains positive.
Guests also commend the hotel for its exceptional beds, featuring high-quality memory foam mattresses that contribute to a restful night's sleep. The clean and cozy environment further enhances this comfort, ensuring a reliable choice for those prioritizing a good night's rest.
In summary, The Hugo - Hotel Concept Canterbury is highly recommended for its excellent location, stylish and clean accommodations, efficient service and comfortable beds, making it a standout choice for visitors to Canterbury.
Family Friendly Hotel
Small Hotel
Guest Reviews
Located in the heart of Canterbury, The Hugo offers a prime spot for visitors looking to explore the city's historic and cultural treasures. Guests repeatedly highlight the hotel's fantastic location, situated right on the High Street and within walking distance to major attractions such as Canterbury Cathedral and the Marlowe Theatre. The central position of the hotel makes it convenient for accessing a variety of shops, restaurants and bars, all within a short walk.
Travelers appreciate the ease of access to the city's car-free shopping area, as well as the proximity to Canterbury West station. Despite being in the midst of all the action, many guests noted the quietness of their rooms, allowing for a restful stay.
Overall, The Hugo is praised not only for its excellent location but also for its cleanliness and comfort, making it an ideal base for both leisurely exploration and business trips in Canterbury. Whether you're in town for sightseeing or attending events, the superb location of this hotel offers unparalleled convenience.
At The Hugo - Hotel Concept Canterbury, guests frequently mention the thoughtful and well-presented gesture of a breakfast box offered on arrival. This typically includes croissants or brioche, milk orange juice and sometimes tea or coffee. Many appreciate these touches, especially for early starts. The breakfast items are often described as providing everything needed for a convenient stay with some guests finding these supplemental provisions very caring and welcome.
However, it appears that a formal breakfast service is not available on-site, which some guests noted as a potential area for improvement. For those preferring a full breakfast experience, options are available nearby, such as at My Cafe Canterbury, which is within a five-minute walk and at St. Pierre, where guests can also enjoy pastries in a garden setting.
Overall, the included breakfast elements are well-received for their convenience and quality, but the lack of a more extensive on-site breakfast offering is noted by some.
The Hugo - Hotel Concept Canterbury boasts a collection of rooms that receive consistent praise for their stylish, modern design and comfort. The rooms are often described as compact yet well-appointed with high-quality furnishings and modern amenities such as powerful showers, air conditioning and Nespresso machines. Despite their smaller size, guests appreciate their cleanliness organization and the comfortable beds, which make for a cozy stay.
Several reviews highlight the spacious and tastefully renovated apartments within the hotel, which feature large bedrooms, high-quality furnishings and all the essentials needed for a comfortable visit. These apartments are particularly valued for their ample space, quiet atmosphere despite the central location and thoughtful touches in the decor.
Guests frequently mention the convenience of the location, situated right in the heart of Canterbury, making it an excellent base for exploring the city. Additionally, the automated check-in process is noted for its ease and efficiency, providing a hassle-free experience.
On the downside, the rooms can be quite small with limited storage and space to unpack. Some guests also reported noise issues, especially in bedrooms facing the street and occasional concerns about the warmth and narrow layout of the rooms. However, these drawbacks are often mitigated by the overall comfort, cleanliness and modern amenities available in each room.
In summary, The Hugo - Hotel Concept Canterbury is highly recommended for its stylish, clean and well-furnished accommodations, excellent central location and efficient service. While the rooms may be on the smaller side, they are cleverly designed to maximize comfort and functionality.
The Hugo - Hotel Concept Canterbury stands out for its exceptionally comfortable beds, drawing praises from many guests for their quality and coziness. The accommodations feature memory foam mattresses, which are frequently highlighted as a key factor in ensuring a restful night's sleep. The hotel offers a range of bed sizes, including kaiser, queen and large beds, catering to various preferences.
Cleanliness is another appreciated aspect with super clean bedding contributing to the overall comfort. The rooms themselves are described as clean, cozy and thoughtfully designed, further enhancing the stay. Despite occasional critiques such as firm or uncomfortable pillows, the consensus remains that the beds are a strong point of the hotel.
Guests also value the ease of access to their rooms via a code system, making check-ins seamless. Overall, The Hugo - Hotel Concept Canterbury provides a blend of comfort, convenience and cleanliness, making it a reliable choice for travelers prioritizing a good night's sleep.
The Hugo - Hotel Concept Canterbury receives high praise for its cleanliness, as consistently highlighted by guests. Visitors describe the hotel and its rooms as spotlessly clean, fresh and modern. The apartments are often noted for being both tidy and spacious with meticulous attention to cleanliness evident throughout the property. Guests appreciate that everything is either new or well-maintained, adding to the overall sense of comfort and modernity.
Common areas such as the lobby and bathrooms are frequently mentioned as being exceptionally clean. The hotel provides necessary toiletries and the daily cleaning service receives accolades for its first-class quality. The decor, both clean and stylish, contributes to a cozy and welcoming atmosphere.
Security and amenities within the rooms are of high standard, matching the online descriptions and photos precisely. Even though some rooms might be on the smaller side, they are described as cozy and functional, equipped with everything guests might need for a comfortable stay.
The hotel's location also adds to its appeal, being central and easily accessible. Overall, The Hugo - Hotel Concept Canterbury is recommended for those prioritizing a spotless and well-maintained environment in their lodging choice.
When staying at The Hugo - Hotel Concept Canterbury, guests repeatedly highlight the excellent service and communication provided by the staff, particularly mentioning Ben, the host, for his exceptional assistance. Despite the lack of direct staff interaction on-site, the communication remains superb, effectively handled through online and telephone channels.
Guests appreciate the efficient and well-explained self-check-in process, facilitated by prompt and clear instructions. The access to the property and use of entry codes is described as straightforward and hassle-free. The helpfulness and friendliness of the staff are frequently noted with many guests mentioning the professional and attentive nature of the team.
Ben, in particular, receives high praise for his responsiveness and valuable local advice, such as parking tips. Guests report that any queries were met with immediate and helpful responses, both before and during their stay. This high level of communication ensures smooth sailing from booking to post-departure with many reviewers appreciating the excellent and informative interaction.
Overall, The Hugo offers an efficient, well-communicated experience, making it easy for guests to navigate their stay with the peace of mind that support is readily available, even if not physically present on-site.
The Hugo - Hotel Concept Canterbury offers a dependable Wi-Fi experience with many guests praising its reliability and speed. The Wi-Fi connection is described as fast and works well, ensuring a smooth online experience. The fully automated check-in process complements the high-quality Wi-Fi, making arrival hassle-free with efficient communication from management prior to arrival. Although the TV setup lacks traditional channels, it compensates with access to streaming services like Netflix and Amazon Video, fulfilling modern entertainment needs. Overall, guests can expect good, simple Wi-Fi throughout their stay.
The Hugo - Hotel Concept Canterbury offers a delightful stay for families, particularly those with young children. The accommodations are spacious, clean and perfectly suited for family needs. Families of four or five will find plenty of room to relax and enjoy their stay. The well-equipped apartments, featuring kitchen and living room areas, make it easy for families to prepare meals, even festive ones like Christmas dinner.
The hotel’s central location in Canterbury provides convenient overnight accommodations, making it an ideal stop for road trips or special family occasions. The attentive staff go the extra mile to accommodate family requests, adding a personalized touch to the experience.
Some families noted that while the apartments were comfortable, minor inconveniences like the lack of a travel cot required a bit of extra planning. Additionally, it can get a bit warm, but the hotel thoughtfully provided fans for added comfort.
Overall, guests appreciate the excellent service and facilities and many look forward to returning for future family events.
Location Show Map
Location
Travelers appreciate the ease of access to the city's car-free shopping area, as well as the proximity to Canterbury West station. Despite being in the midst of all the action, many guests noted the quietness of their rooms, allowing for a restful stay.
Overall, The Hugo is praised not only for its excellent location but also for its cleanliness and comfort, making it an ideal base for both leisurely exploration and business trips in Canterbury. Whether you're in town for sightseeing or attending events, the superb location of this hotel offers unparalleled convenience.
Breakfast
However, it appears that a formal breakfast service is not available on-site, which some guests noted as a potential area for improvement. For those preferring a full breakfast experience, options are available nearby, such as at My Cafe Canterbury, which is within a five-minute walk and at St. Pierre, where guests can also enjoy pastries in a garden setting.
Overall, the included breakfast elements are well-received for their convenience and quality, but the lack of a more extensive on-site breakfast offering is noted by some.
Rooms
Several reviews highlight the spacious and tastefully renovated apartments within the hotel, which feature large bedrooms, high-quality furnishings and all the essentials needed for a comfortable visit. These apartments are particularly valued for their ample space, quiet atmosphere despite the central location and thoughtful touches in the decor.
Guests frequently mention the convenience of the location, situated right in the heart of Canterbury, making it an excellent base for exploring the city. Additionally, the automated check-in process is noted for its ease and efficiency, providing a hassle-free experience.
On the downside, the rooms can be quite small with limited storage and space to unpack. Some guests also reported noise issues, especially in bedrooms facing the street and occasional concerns about the warmth and narrow layout of the rooms. However, these drawbacks are often mitigated by the overall comfort, cleanliness and modern amenities available in each room.
In summary, The Hugo - Hotel Concept Canterbury is highly recommended for its stylish, clean and well-furnished accommodations, excellent central location and efficient service. While the rooms may be on the smaller side, they are cleverly designed to maximize comfort and functionality.
Beds
Cleanliness is another appreciated aspect with super clean bedding contributing to the overall comfort. The rooms themselves are described as clean, cozy and thoughtfully designed, further enhancing the stay. Despite occasional critiques such as firm or uncomfortable pillows, the consensus remains that the beds are a strong point of the hotel.
Guests also value the ease of access to their rooms via a code system, making check-ins seamless. Overall, The Hugo - Hotel Concept Canterbury provides a blend of comfort, convenience and cleanliness, making it a reliable choice for travelers prioritizing a good night's sleep.
Cleanliness
Common areas such as the lobby and bathrooms are frequently mentioned as being exceptionally clean. The hotel provides necessary toiletries and the daily cleaning service receives accolades for its first-class quality. The decor, both clean and stylish, contributes to a cozy and welcoming atmosphere.
Security and amenities within the rooms are of high standard, matching the online descriptions and photos precisely. Even though some rooms might be on the smaller side, they are described as cozy and functional, equipped with everything guests might need for a comfortable stay.
The hotel's location also adds to its appeal, being central and easily accessible. Overall, The Hugo - Hotel Concept Canterbury is recommended for those prioritizing a spotless and well-maintained environment in their lodging choice.
Staff
Guests appreciate the efficient and well-explained self-check-in process, facilitated by prompt and clear instructions. The access to the property and use of entry codes is described as straightforward and hassle-free. The helpfulness and friendliness of the staff are frequently noted with many guests mentioning the professional and attentive nature of the team.
Ben, in particular, receives high praise for his responsiveness and valuable local advice, such as parking tips. Guests report that any queries were met with immediate and helpful responses, both before and during their stay. This high level of communication ensures smooth sailing from booking to post-departure with many reviewers appreciating the excellent and informative interaction.
Overall, The Hugo offers an efficient, well-communicated experience, making it easy for guests to navigate their stay with the peace of mind that support is readily available, even if not physically present on-site.
Wi-Fi
Family
The hotel’s central location in Canterbury provides convenient overnight accommodations, making it an ideal stop for road trips or special family occasions. The attentive staff go the extra mile to accommodate family requests, adding a personalized touch to the experience.
Some families noted that while the apartments were comfortable, minor inconveniences like the lack of a travel cot required a bit of extra planning. Additionally, it can get a bit warm, but the hotel thoughtfully provided fans for added comfort.
Overall, guests appreciate the excellent service and facilities and many look forward to returning for future family events.
No, The Hugo - Hotel Concept Canterbury doesn't have any pool.
No, a spa isn't available at The Hugo - Hotel Concept Canterbury.
No, The Hugo - Hotel Concept Canterbury doesn't allow dogs.
No, parking facilities aren't available at The Hugo - Hotel Concept Canterbury.
No, The Hugo - Hotel Concept Canterbury doesn't have a gym.
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