Hotel with SpaSummary of reviews related to the 'Spa' categoryNestled within a strikingly beautiful hotel, the VIP Grand Lisboa Hotel & Spa offers a spa experience that garners mixed reviews. The spa area strikes a chord with many guests, who praise its aesthetic appeal and the kindness of the spa staff. Some guests highlighted that the spa and gym have been recently renovated and look splendid. Spa services such as massages are available and the general cleanliness of the spa has been appreciated by visitors.
On the downside, numerous guests reported that several spa facilities, including the Jacuzzi, sauna and steam room, were often non-functional or closed during their stays. Access to the spa was frequently limited or restricted with many guests disappointed by the unavailability due to maintenance issues or renovations. Additionally, the separation of the spa from the main hotel and the need to pay extra for facilities such as the Jacuzzi and sauna was a point of frustration for some visitors.
Despite the beautiful spa facilities and the excellent service provided by the staff, the sporadic closures and additional charges for certain amenities have left some guests underwhelmed. The inconsistency in the availability of the spa services, especially in a luxury hotel setting, underscores a need for better communication and reliability in maintaining the amenities that guests look forward to during their stay.
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