Estelar Cartagena de Indias Hotel y Centro de Convenciones
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Summary of reviewsEstelar Cartagena de Indias Hotel y Centro de Convenciones receives outstanding reviews for its prime location in the vibrant Bocagrande neighborhood of Cartagena, offering easy access to the historic center, the popular walled city and beautiful beaches. The hotel's modern and clean facilities, including a well-maintained pool area with stunning views and its proximity to shopping centers and dining options, make it a top choice for travelers. Guests highlight the perfect balance between tranquility and accessibility, ensuring a pleasant and convenient stay.
The breakfast buffet garners high praise for its extensive variety and quality, featuring a wide range of options that cater to diverse tastes. Many guests find the breakfast delicious and plentiful with friendly and attentive service staff enhancing the dining experience. The breakfast is noted as a key strength of the hotel, despite some mixed reviews on consistency and variety.
Dining experiences at the hotel are generally positive with commendations on the delicious and varied food offered across different venues. The hotel's chef, William, receives special mention for his culinary skills. However, there are comments about limited menu options, high prices and slow service at times. Despite these areas for improvement, the ambiance of the dining areas and the quality of food are frequently praised.
The rooms are a highlight, featuring spacious, modern and clean spaces with remarkable ocean views. Guests appreciate the comfort and cleanliness of the rooms, noting the large balconies, comfortable beds and the serene atmosphere. While there are occasional maintenance issues, the overall sentiment is highly positive regarding the room accommodations.
Cleanliness throughout the hotel is highly rated with guests frequently mentioning the exceptional cleaning service and the immaculate state of the rooms and common areas. The hotel's high standards of hygiene and organization are consistently recognized and appreciated.
The staff at Estelar Cartagena de Indias Hotel y Centro de Convenciones significantly enhance the overall guest experience with their friendly and professional demeanor. Numerous reviews highlight the attentiveness and helpfulness of the staff, contributing to a warm and hospitable atmosphere. Although there are occasional reports of less favorable interactions, the predominant sentiment is one of satisfaction with the service provided.
The Wi-Fi service is generally good with many guests noting a strong signal and easy access. However, some reviews mention issues with weak and unreliable connections, particularly in the rooms and communal areas.
The spa facilities receive high praise for their excellence and luxury, offering a clean and well-maintained environment. Although there are some concerns regarding communication about services and the high cost of treatments, the overall impression of the spa remains positive.
The gym receives mixed feedback. It is open 24 hours and well-equipped, but it is described as small and occasionally outdated with some equipment needing maintenance. Suggestions for improvement include better air conditioning and a renovation to meet the expectations of guests.
The pool is frequently praised for its beauty, cleanliness and stunning views. While it can feel crowded at times and requires maintenance in some areas, the pool area is well-maintained and provides a serene environment with child-friendly amenities and weekend entertainment, making it a significant asset to the hotel.
Parking facilities are generally appreciated with guests noting the convenience and welcoming service provided by the valet. While the parking lot could be larger, the availability of private and accessible parking is a notable convenience.
In summary, Estelar Cartagena de Indias Hotel y Centro de Convenciones offers a remarkable combination of location, comfort and amenities, making it a highly recommended choice for travelers wishing to experience the best of Cartagena.
Categories
The breakfast buffet garners high praise for its extensive variety and quality, featuring a wide range of options that cater to diverse tastes. Many guests find the breakfast delicious and plentiful with friendly and attentive service staff enhancing the dining experience. The breakfast is noted as a key strength of the hotel, despite some mixed reviews on consistency and variety.
Dining experiences at the hotel are generally positive with commendations on the delicious and varied food offered across different venues. The hotel's chef, William, receives special mention for his culinary skills. However, there are comments about limited menu options, high prices and slow service at times. Despite these areas for improvement, the ambiance of the dining areas and the quality of food are frequently praised.
The rooms are a highlight, featuring spacious, modern and clean spaces with remarkable ocean views. Guests appreciate the comfort and cleanliness of the rooms, noting the large balconies, comfortable beds and the serene atmosphere. While there are occasional maintenance issues, the overall sentiment is highly positive regarding the room accommodations.
Cleanliness throughout the hotel is highly rated with guests frequently mentioning the exceptional cleaning service and the immaculate state of the rooms and common areas. The hotel's high standards of hygiene and organization are consistently recognized and appreciated.
The staff at Estelar Cartagena de Indias Hotel y Centro de Convenciones significantly enhance the overall guest experience with their friendly and professional demeanor. Numerous reviews highlight the attentiveness and helpfulness of the staff, contributing to a warm and hospitable atmosphere. Although there are occasional reports of less favorable interactions, the predominant sentiment is one of satisfaction with the service provided.
The Wi-Fi service is generally good with many guests noting a strong signal and easy access. However, some reviews mention issues with weak and unreliable connections, particularly in the rooms and communal areas.
The spa facilities receive high praise for their excellence and luxury, offering a clean and well-maintained environment. Although there are some concerns regarding communication about services and the high cost of treatments, the overall impression of the spa remains positive.
The gym receives mixed feedback. It is open 24 hours and well-equipped, but it is described as small and occasionally outdated with some equipment needing maintenance. Suggestions for improvement include better air conditioning and a renovation to meet the expectations of guests.
The pool is frequently praised for its beauty, cleanliness and stunning views. While it can feel crowded at times and requires maintenance in some areas, the pool area is well-maintained and provides a serene environment with child-friendly amenities and weekend entertainment, making it a significant asset to the hotel.
Parking facilities are generally appreciated with guests noting the convenience and welcoming service provided by the valet. While the parking lot could be larger, the availability of private and accessible parking is a notable convenience.
In summary, Estelar Cartagena de Indias Hotel y Centro de Convenciones offers a remarkable combination of location, comfort and amenities, making it a highly recommended choice for travelers wishing to experience the best of Cartagena.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Skyscraper Hotel
Hotel with Outdoor Pool
About Estelar Cartagena de Indias Hotel y Centro de Convenciones
License: 45536
Guest Reviews
Location
The hotel is strategically located near a variety of amenities, including malls, grocery stores and numerous dining options. For those looking to indulge in some shopping, the adjacent Bocagrande Shopping Center is a major plus. The convenience of having a supermarket and easy access to public transportation enhances the overall guest experience.
Guests highlight the hotel's ideal balance between tranquility and accessibility. It's situated in a quieter side of Cartagena yet remains within a comfortable walking distance to the bustling old town and other key attractions. The accessibility to both the historic center and the scenic beaches, along with the availability of taxis and ride-sharing options, ensures that visitors can navigate the city with ease.
The hotel itself is modern, clean and well-maintained, featuring excellent facilities including a pool area with stunning views and a modern lobby with panoramic sea vistas. The rooms are described as comfortable and well-designed, adding to the overall appeal of the place.
In summary, Estelar Cartagena de Indias Hotel y Centro de Convenciones offers a perfect combination of location, comfort and modern amenities, making it a top choice for travelers seeking to enjoy the best of Cartagena.
Breakfast
However, there are also a number of mixed reviews regarding consistency and variety. While many appreciated the comprehensive and abundant offerings, some guests found the choices repetitive after several days. A few reviews mentioned that the quality of certain items, such as eggs and bread, could be improved with some describing them as cold or not fresh.
The breakfast service staff received positive comments for their friendly and attentive demeanor, which contributed to a pleasant dining experience. Despite a few criticisms about the ambiance and occasional crowded conditions, the overall consensus highlights the breakfast as a key strength of the hotel, making it a notable aspect of a stay at this establishment.
Dinner
However, some reviews mention limited menu options and high prices, especially at the sky bar and during special events like Christmas. The international menu at the main restaurant is appreciated, although there is a sentiment that traditional Colombian dishes are missed. Slow service is a recurring theme, notably at the poolside and the 10th-floor restaurant. Despite this, the food at the Pool-Bar is frequently described as excellent and delicious with the poolside ambiance receiving positive remarks.
The breakfast buffet is praised for its freshness and taste, though its variety could be improved, particularly for vegetarian options. The restaurant ambiance is generally well-received, described as lovely and pleasant, though some guests find the temperature excessively cold.
Overall, while many guests enjoy the delicious food and varied dining venues, there's room for better service efficiency, broader menu options and more reasonable pricing. The hotel's dining experience is often memorable, but not always for the right reasons.
Rooms
Most rooms are located on high floors, providing panoramic views of the sea and city. The large, clean spaces equipped with comfortable beds make for a pleasant stay. Guests also appreciate the meticulous room cleaning and the overall modern and impeccable state of the hotel.
Although there are occasional issues, such as air conditioning problems and isolated maintenance concerns, the overall sentiment remains positive due to the spaciousness, comfort and scenic views from most rooms. Additionally, the calm ambiance and excellent facilities enhance the overall guest experience.
In summary, the hotel's rooms are a highlight, offering superior comfort, stunning views and modern, clean environments that make the stay highly enjoyable.
Beds
Cleanliness
However, some guests note areas for improvement. There are isolated complaints about certain rooms not being adequately cleaned, issues with bathroom cleanliness and occasional foul odors. Despite these minor setbacks, the positive feedback significantly outweighs the negative with guests consistently commenting on the hotel's high standards of cleanliness and the attentive cleaning service.
Overall, Estelar Cartagena de Indias is recognized for maintaining excellent hygiene and organization, contributing to a pleasant and comfortable stay for its guests.
Staff
Despite isolated instances of less favorable interactions, where some staff members were described as rude or unenthusiastic, the majority of guests experienced excellent and prompt service. Reception and front desk services often received mixed reviews with some guests noting slow or unresponsive service, yet others praised the efficient check-in and check-out processes.
The hotel's service staff covering various areas, from the pool to the restaurant, were frequently highlighted as attentive and friendly. Notably, Elias and Roger were singled out for their exceptional service. The overall atmosphere created by the staff—described as warm, kind and accommodating—has left a lasting positive impression on many guests.
In summary, the predominant sentiment among reviews underscores the professionalism, friendliness and helpfulness of the staff, which significantly enhances the welcoming and hospitable ambiance of Estelar Cartagena de Indias Hotel y Centro de Convenciones.
Wi-Fi
However, some reviews did mention a few issues. There were instances where the Wi-Fi was weak and unreliable, particularly in the rooms. The internet occasionally failed and some guests noted that the signal dropped from time to time. Additionally, Wi-Fi coverage was reported to be poor in communal areas such as the lobby, restaurant and pool, which caused some frustration.
While the hotel might benefit from improving the consistency and reach of its Wi-Fi, especially around communal spaces and rooms, many guests had a positive experience overall with the internet service provided during their stay.
Spa
Gym
Pool
Families appreciate the child-friendly amenities and the presence of talented musicians during weekends adds to the overall experience. However, the pool's size is a point of contention, as it can feel small and crowded at times, especially given the hotel's capacity. There are some concerns about tiles needing maintenance and the pool's early closing hours. Despite these occasional drawbacks, the overall sentiment is that the pool is a significant asset to the hotel, offering a fantastic place for relaxation and enjoyment with unparalleled views.
Parking
Family
Families consistently mention the hotel's suitability for their visits, citing the fun pool area where children particularly enjoy themselves. However, there are some critiques regarding the pool services and the need for better planning for activities oriented towards children. Some guests suggested including more dishes for children on the menu and creating a dedicated entertainment room.
Despite these minor issues, most families found their stays enjoyable, highlighting the hotel's great location and the overall pleasant atmosphere. The combination of excellent service, cleanliness and ample space makes Estelar Cartagena de Indias a solid choice for those traveling with children.
5 Star
However, there are several areas where the hotel falls short of the five-star expectations. Common concerns include the lack of variety in the breakfast buffet and instances of subpar cleanliness. Service quality has also been flagged with some guests experiencing delays during check-in and feeling the room service does not meet five-star standards. Despite these issues, many guests still rate it positively, finding it close to five-star standards and appreciating the overall luxury and modernity the hotel offers.
Business
Accessible
The staff received commendations for their friendly, helpful nature, particularly in assisting guests with mobility issues, such as aiding them in entering the pool. Many guests found the hotel to be very accessible and appropriate for disabled travelers with a great location to boot.
However, some areas fell short of expectations. Certain reviews noted the absence of specific facilities like metal handrails and chairs in the bathrooms for those with reduced mobility. There were also comments about no accessible facilities nearby and challenges with the hotel's layout, such as the need to use multiple elevators. These critiques suggest that while the hotel is generally accessible, it is not fully equipped to meet all disability needs comprehensively.
Outdoor Pool
The pool area is described as fantastic, amazing and fabulous with some reviewers calling it the best part of the hotel. Aside from its aesthetic appeal, the pool is also practical with guests appreciating the good poolside service. Additionally, the pool area includes three jacuzzis, adding to the luxurious amenities available. Families particularly enjoy the pool, indicating that it is a hit among children.
Overall, the outdoor pool at this hotel is highly regarded for its spectacular views, clean facilities and excellent overall environment, making it a key highlight for visitors.
Luxury
The highlights include luxurious rooms and common areas, a well-appointed lobby and superior comfort, aligning with true 5-star standards. Guests appreciate the delicious breakfast and generally high service standards, although there are occasional delays. They also mention thoughtful touches, such as being welcomed with a bottle of wine, which enhance the feeling of indulgence.
Despite minor drawbacks like the pool being under renovation without prior notice, the hotel’s overall excellent amenities and attentive staff ensure an incredible, comfortable and clean stay. The luxuriousness of the hotel is consistently praised, making it one of the most impressive places some guests have ever stayed in, suggesting that it offers high-class luxury and a superb ambiance for travelers seeking a premium getaway.
Romantic
Perfect for anniversaries, honeymoons and romantic getaways, the hotel's luxurious atmosphere and excellent service contribute to a memorable and romantic experience. The terrace for breakfast and the bar are deemed perfect spots to enjoy with a partner, adding to the overall romantic vibe of the hotel. Though some guests mentioned issues with their room views, the overall consensus remains positive with many recommending Estelar Cartagena de Indias as an idyllic retreat for couples.
Dog Friendly
Yes, Estelar Cartagena de Indias Hotel y Centro de Convenciones has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Estelar Cartagena de Indias Hotel y Centro de Convenciones.
Yes, Estelar Cartagena de Indias Hotel y Centro de Convenciones welcomes dogs.
Yes, parking facilities are available at Estelar Cartagena de Indias Hotel y Centro de Convenciones.
Yes, Estelar Cartagena de Indias Hotel y Centro de Convenciones has a gym.
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