The Charles Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Charles Hotel receives high praise for its exceptional location, placing guests within easy walking distance to numerous local attractions, shopping areas and transportation links, making it an ideal choice for both sightseeing and business activities. Proximity to Chatham Station, which offers excellent connections to London, further enhances its appeal, especially for travelers passing through to destinations like Heathrow Airport.
Despite mixed reviews on breakfast offerings with some guests lauding the variety and taste while others cite issues with food quality and availability, the dining experience, particularly at the attached Indian restaurant The Sultan, receives consistent accolades. Guests enjoy delicious curries and attentive service, complemented by a 10% discount for hotel patrons.
The rooms at The Charles Hotel are frequently described as spacious, clean and comfortable with many appearing recently refurbished. Guests appreciate modern amenities and quiet environments, adding to a restful stay. Cleanliness is a strong point with the majority of reviews highlighting immaculate conditions in both rooms and common areas, despite occasional lapses.
The hotel's staff are generally commended for their friendliness and helpfulness, often going above and beyond to assist guests with various needs. Notable employees receive individual praise, contributing to an overall warm and welcoming atmosphere.
Free WiFi is another positive aspect with most guests finding it reliable and suitable for both work and leisure activities, though a few experienced connectivity issues. Parking presents mixed sentiments; while guests appreciate free and secure options, limited space and tricky access points can pose challenges.
Families benefit from spacious rooms and activities, although the layout and certain logistical aspects may cause inconvenience. Most guests find the beds comfortable and conducive to a restful sleep, though there are isolated complaints about bed and pillow firmness.
For business travelers, The Charles Hotel is highly regarded. Its clean and comfortable rooms, reliable WiFi and convenient location in a safe, quiet area make it a prime choice for productive stays. Reception services and the availability of self-service meals add further convenience, solidifying its reputation as an excellent business hotel.
In summary, The Charles Hotel stands out for its prime location, excellent dining options and clean, comfortable accommodations. Despite some areas needing improvement, the friendly staff and strong amenities make it a solid choice for both leisure and business travelers.
Categories
Despite mixed reviews on breakfast offerings with some guests lauding the variety and taste while others cite issues with food quality and availability, the dining experience, particularly at the attached Indian restaurant The Sultan, receives consistent accolades. Guests enjoy delicious curries and attentive service, complemented by a 10% discount for hotel patrons.
The rooms at The Charles Hotel are frequently described as spacious, clean and comfortable with many appearing recently refurbished. Guests appreciate modern amenities and quiet environments, adding to a restful stay. Cleanliness is a strong point with the majority of reviews highlighting immaculate conditions in both rooms and common areas, despite occasional lapses.
The hotel's staff are generally commended for their friendliness and helpfulness, often going above and beyond to assist guests with various needs. Notable employees receive individual praise, contributing to an overall warm and welcoming atmosphere.
Free WiFi is another positive aspect with most guests finding it reliable and suitable for both work and leisure activities, though a few experienced connectivity issues. Parking presents mixed sentiments; while guests appreciate free and secure options, limited space and tricky access points can pose challenges.
Families benefit from spacious rooms and activities, although the layout and certain logistical aspects may cause inconvenience. Most guests find the beds comfortable and conducive to a restful sleep, though there are isolated complaints about bed and pillow firmness.
For business travelers, The Charles Hotel is highly regarded. Its clean and comfortable rooms, reliable WiFi and convenient location in a safe, quiet area make it a prime choice for productive stays. Reception services and the availability of self-service meals add further convenience, solidifying its reputation as an excellent business hotel.
In summary, The Charles Hotel stands out for its prime location, excellent dining options and clean, comfortable accommodations. Despite some areas needing improvement, the friendly staff and strong amenities make it a solid choice for both leisure and business travelers.
Family Friendly Hotel
Business Hotel
Hotel with Parking
Small Hotel
Guest Reviews
The Charles Hotel boasts an exceptional location that places guests within close proximity to a myriad of local attractions and amenities. Nestled just a short five-minute walk from the town center, it provides easy access to the theatre, restaurants, pubs and a wide array of shops. Its central position is highly convenient, situated near the train and bus stations, which ensures seamless connectivity for travelers.
Guests frequently highlight the hotel's excellent access to Chatham Historic Dockyard, High Street and the nearby shopping mall, making it an ideal choice for both sightseeing and business purposes. The location is particularly praised for its convenience to local transportation links, including a quick two-minute stroll to Chatham Station, which offers excellent connections to London.
For those attending events or exploring local sights, the hotel's strategic position near the railway station and major roads is a significant advantage. Visitors also appreciate the availability of parking, enhancing the hotel's appeal as a convenient stopover when traveling to destinations like Heathrow Airport.
Despite some mixed feedback on other aspects of the hotel, the consensus remains overwhelmingly positive regarding its prime location. Whether staying for a couple of nights or just passing through, The Charles Hotel’s location proves to be perfect for guests looking to explore or conduct business in the Chatham area.
The breakfast experience at The Charles Hotel seems to elicit a mixed bag of responses from guests. Some rave about the "fantastic breakfast variety" and commend it for being "reasonably priced and tasting amazing." Others label it as "lovely" and "really good," with the affordability of £7.99 per person being highlighted positively.
However, a significant portion of guests have expressed dissatisfaction. Common complaints include food items being overcooked or "impossible to eat," as well as issues with the availability of basic essentials like milk, bread and butter. Some guests mentioned being served breakfast they didn't ask for, while others pointed out the lack of choice or options such as gluten-free alternatives. Several reviews noted the absence of breakfast facilities altogether with some guests feeling the offerings were "poor" or "meagre."
Inconsistencies in service timing also drew criticism with instances of breakfasts not being ready as promised or being served cold. Additionally, logistical issues, such as a closed reception preventing access to breakfast, further marred the experience for certain visitors. Overall, while some guests had a positive and fulfilling breakfast experience, many others left feeling let down by the quality and service provided.
At The Charles Hotel, guests consistently praise the dining options, particularly focusing on the attached Indian restaurant, The Sultan. This family-run restaurant, which is conveniently accessible from within the hotel, offers a pleasant atmosphere and excellent food, making it a popular choice among visitors. Guests highlight its delicious curries and commend the attentive staff for exceptional service. A noteworthy perk is the 10% discount extended to hotel guests, enhancing the dining experience further. Despite a few mentions of long wait times, the overwhelming consensus is that the food and service at both The Sultan and the hotel's own eateries warrant high marks. Overall, diners can expect a fantastic culinary experience at The Charles Hotel, especially with the added benefit of generous discounts.
The guest reviews for The Charles Hotel provide a comprehensive look at the room offerings, highlighting several positive aspects. The rooms are frequently described as spacious, clean and comfortable. Guests appreciated the cleanliness and mentioned that many rooms appeared recently refurbished with modern decor and amenities, such as comfortable beds, tea and coffee facilities and updated bathrooms. Several reviews also noted the rooms were well equipped and quiet.
However, some guests pointed out areas for improvement. A few rooms were described as basic or small and there were occasional issues such as insufficient heating, lack of TV aerials or minor maintenance needs. While the cleanliness of most areas was praised, a few guests did encounter cleanliness issues or inadequate water pressure.
Overall, the feedback suggests that The Charles Hotel offers good value with large, well-kept rooms that are ideal for a comfortable stay, despite a few inconsistencies in room quality and amenities. The location also received positive mentions for its convenience.
The bed reviews for The Charles Hotel portray a mixed yet predominantly positive experience. Guests frequently highlighted the comfort and coziness of the beds with many describing them as "very comfortable" and "comfy." The rooms themselves were also noted for being clean and spacious, adding to the overall pleasant experience. Several guests appreciated the high-quality mattresses, saying they were suitable even for disabled individuals.
On the flip side, there were a few complaints regarding bed and pillow quality. Some found the beds to be too hard, the pillows likened to bricks and the duvet described as cheap and thin. Additionally, there were isolated incidents where housekeeping could have been better, such as the presence of takeout remains in rooms and a lack of mattress covers.
Despite these criticisms, the positive feedback about the beds’ comfort tends to dominate, suggesting that most guests enjoyed a restful stay. The combination of comfortable beds and clean rooms generally contributed to a satisfactory lodging experience at The Charles Hotel.
The Charles Hotel has garnered a plethora of positive feedback regarding its cleanliness, making it a reliable choice for travelers who prioritize hygiene. Guests consistently highlight the cleanliness of both the rooms and common areas, describing them as spotless, well-presented and modern. Many found the rooms to be very spacious, comfortable and equipped with clean linens and fresh towels. The hotel's modern décor and tidy appearance add to its welcoming atmosphere. Visitors frequently noted the exceptional cleanliness of the property, including carpets, bathrooms and bedding.
However, some reviews pointed to occasional lapses in cleanliness, mentioning instances of dirty towels, stains and mold, particularly in the bathrooms. Despite these occasional issues, the majority of reviews expressed satisfaction with the hotel's standards of hygiene. The staff's friendliness and helpfulness further enhanced their stay, contributing to an overall positive experience.
In conclusion, while The Charles Hotel occasionally faces some cleaning setbacks, it generally maintains a high standard of cleanliness that ensures most guests enjoy a comfortable and tidy stay.
The reviews of the staff at The Charles Hotel paint a generally positive picture, highlighting their friendliness and helpful demeanor. Guests noted that the staff were accommodating, knowledgeable and professional, often going out of their way to assist with various needs, such as creating safe spaces for e-bikes or making special meals for those with dietary issues. Receptionists were often mentioned for their kindness and efficiency, albeit with some remarks about occasional unavailability or lack of friendliness, particularly at the night check-in.
Overall, the management and staff were praised for their polite and attentive nature, making guests feel welcomed and cared for. Specific staff members, such as Akiff and Komal, were singled out for their helpfulness and hospitality. The reception area received mixed reviews with some guests experiencing delays and unwelcoming receptions.
Despite a few negative experiences, the majority of the comments reflect a team that excels in customer service, consistently impressing guests with their dedication and warm interactions. The helpfulness, friendliness and accommodating nature of the staff leave a positive impression of The Charles Hotel.
The WiFi at The Charles Hotel generally receives positive feedback from guests. Many found it reliable and capable of supporting online work, both in rooms and common areas like the cafe. Guests appreciated the accessibility with the WiFi code conveniently provided on the room key. The coverage was noted to be good, particularly near the high street. However, there were a few instances where guests experienced connectivity issues with some unable to connect from their rooms. Despite these occasional challenges, the overall sentiment towards the WiFi at The Charles Hotel is favorable.
The Charles Hotel offers various parking options that have attracted mixed reviews from guests. On a positive note, the hotel provides free and secure parking facilities, which many guests found convenient and beneficial. There are onsite parking spots available with some areas located at the rear of the hotel. For those who prefer private parking, the hotel offers these amenities as well, creating a sense of security for their vehicles.
However, there are also challenges highlighted by guests. The car park at the rear is small and can be tricky to navigate, especially with a narrow alleyway leading to it. The old iron spiral staircase from the car park to the reception has been noted as difficult to manage, particularly with luggage or for those with mobility issues. Additionally, the parking spaces are limited and sometimes fully occupied, necessitating reliance on nearby paid public parking options. Although the hotel staff is helpful and willing to carry bags up the difficult staircase, the overall parking experience seems to present some inconvenience and confusion for guests.
In summary, while the hotel does offer parking conveniences like free and secure spots, the limited space and tricky access points can create challenges, making it less than ideal for everyone.
The Charles Hotel offers some appealing features for families traveling with children. Positive aspects include good entertainment for the kids and exceptionally spacious family rooms that are perfect for accommodating large groups. The emphasis on cleanliness and the size of the rooms greatly adds to the appeal, making it suitable for those looking for ample space. The hotel is described as a family-run business that takes pride in providing excellent service to its guests.
However, the hotel's layout, specifically the winding fire escape ladder from the car park, presents some inconvenience and discomfort for families. There are also mixed sentiments regarding the suitability of the hotel for families with specific instances of room key issues and children refusing to stay, highlighting potential challenges.
Overall, while The Charles Hotel excels in offering large, clean accommodations and engaging activities for kids, families should weigh these benefits against the logistical inconveniences that may arise.
The Charles Hotel is highly regarded as an excellent choice for business travelers. The rooms are described as comfortable and clean, providing a visually comforting environment well-suited for busy professionals. The hotel excels in its amenities, including easily accessible WiFi, which can be conveniently accessed with the room key.
Guests find the location particularly advantageous, set in a quiet and safe area, which is essential for those looking to focus on work-related tasks. The helpful reception and the availability of self-service meals add another layer of convenience for those on tight schedules.
The hotel is frequently mentioned as an ideal spot for conducting business, whether it's meeting someone for a seamless business discussion or a quick, friendly chat over a basic coffee or fizzy drink. This establishment stands out as an excellent business hotel, offering top-tier facilities perfectly suited for productive stays.
Location Show Map
Location
Guests frequently highlight the hotel's excellent access to Chatham Historic Dockyard, High Street and the nearby shopping mall, making it an ideal choice for both sightseeing and business purposes. The location is particularly praised for its convenience to local transportation links, including a quick two-minute stroll to Chatham Station, which offers excellent connections to London.
For those attending events or exploring local sights, the hotel's strategic position near the railway station and major roads is a significant advantage. Visitors also appreciate the availability of parking, enhancing the hotel's appeal as a convenient stopover when traveling to destinations like Heathrow Airport.
Despite some mixed feedback on other aspects of the hotel, the consensus remains overwhelmingly positive regarding its prime location. Whether staying for a couple of nights or just passing through, The Charles Hotel’s location proves to be perfect for guests looking to explore or conduct business in the Chatham area.
Breakfast
However, a significant portion of guests have expressed dissatisfaction. Common complaints include food items being overcooked or "impossible to eat," as well as issues with the availability of basic essentials like milk, bread and butter. Some guests mentioned being served breakfast they didn't ask for, while others pointed out the lack of choice or options such as gluten-free alternatives. Several reviews noted the absence of breakfast facilities altogether with some guests feeling the offerings were "poor" or "meagre."
Inconsistencies in service timing also drew criticism with instances of breakfasts not being ready as promised or being served cold. Additionally, logistical issues, such as a closed reception preventing access to breakfast, further marred the experience for certain visitors. Overall, while some guests had a positive and fulfilling breakfast experience, many others left feeling let down by the quality and service provided.
Dinner
Rooms
However, some guests pointed out areas for improvement. A few rooms were described as basic or small and there were occasional issues such as insufficient heating, lack of TV aerials or minor maintenance needs. While the cleanliness of most areas was praised, a few guests did encounter cleanliness issues or inadequate water pressure.
Overall, the feedback suggests that The Charles Hotel offers good value with large, well-kept rooms that are ideal for a comfortable stay, despite a few inconsistencies in room quality and amenities. The location also received positive mentions for its convenience.
Beds
On the flip side, there were a few complaints regarding bed and pillow quality. Some found the beds to be too hard, the pillows likened to bricks and the duvet described as cheap and thin. Additionally, there were isolated incidents where housekeeping could have been better, such as the presence of takeout remains in rooms and a lack of mattress covers.
Despite these criticisms, the positive feedback about the beds’ comfort tends to dominate, suggesting that most guests enjoyed a restful stay. The combination of comfortable beds and clean rooms generally contributed to a satisfactory lodging experience at The Charles Hotel.
Cleanliness
However, some reviews pointed to occasional lapses in cleanliness, mentioning instances of dirty towels, stains and mold, particularly in the bathrooms. Despite these occasional issues, the majority of reviews expressed satisfaction with the hotel's standards of hygiene. The staff's friendliness and helpfulness further enhanced their stay, contributing to an overall positive experience.
In conclusion, while The Charles Hotel occasionally faces some cleaning setbacks, it generally maintains a high standard of cleanliness that ensures most guests enjoy a comfortable and tidy stay.
Staff
Overall, the management and staff were praised for their polite and attentive nature, making guests feel welcomed and cared for. Specific staff members, such as Akiff and Komal, were singled out for their helpfulness and hospitality. The reception area received mixed reviews with some guests experiencing delays and unwelcoming receptions.
Despite a few negative experiences, the majority of the comments reflect a team that excels in customer service, consistently impressing guests with their dedication and warm interactions. The helpfulness, friendliness and accommodating nature of the staff leave a positive impression of The Charles Hotel.
Wi-Fi
Parking
However, there are also challenges highlighted by guests. The car park at the rear is small and can be tricky to navigate, especially with a narrow alleyway leading to it. The old iron spiral staircase from the car park to the reception has been noted as difficult to manage, particularly with luggage or for those with mobility issues. Additionally, the parking spaces are limited and sometimes fully occupied, necessitating reliance on nearby paid public parking options. Although the hotel staff is helpful and willing to carry bags up the difficult staircase, the overall parking experience seems to present some inconvenience and confusion for guests.
In summary, while the hotel does offer parking conveniences like free and secure spots, the limited space and tricky access points can create challenges, making it less than ideal for everyone.
Family
However, the hotel's layout, specifically the winding fire escape ladder from the car park, presents some inconvenience and discomfort for families. There are also mixed sentiments regarding the suitability of the hotel for families with specific instances of room key issues and children refusing to stay, highlighting potential challenges.
Overall, while The Charles Hotel excels in offering large, clean accommodations and engaging activities for kids, families should weigh these benefits against the logistical inconveniences that may arise.
Business
Guests find the location particularly advantageous, set in a quiet and safe area, which is essential for those looking to focus on work-related tasks. The helpful reception and the availability of self-service meals add another layer of convenience for those on tight schedules.
The hotel is frequently mentioned as an ideal spot for conducting business, whether it's meeting someone for a seamless business discussion or a quick, friendly chat over a basic coffee or fizzy drink. This establishment stands out as an excellent business hotel, offering top-tier facilities perfectly suited for productive stays.
No, The Charles Hotel doesn't have any pool.
No, a spa isn't available at The Charles Hotel.
No, The Charles Hotel doesn't allow dogs.
Yes, parking facilities are available at The Charles Hotel.
No, The Charles Hotel doesn't have a gym.
Location Show Map
More Options
