Malmaison Cheltenham
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Summary of reviewsMalmaison Cheltenham is highly praised for its prime location in the heart of Cheltenham. The hotel provides easy walking access to the town's vibrant bars, restaurants, shops and parks while offering a tranquil escape on a wide, quiet road in the Montpellier area. Guests appreciate its proximity to landmarks and event venues, as well as convenient onsite parking and beautiful architecture that complements the splendid surroundings.
Breakfast at Malmaison Cheltenham generally receives positive feedback with guests enjoying delicious, high-quality food, including standout dishes like Eggs Benedict and Full English. Despite occasional criticisms about price and wait times, the variety and quality of breakfast offerings, combined with attentive and hardworking staff, contribute to a consistently enjoyable dining experience.
Dinner experiences at the hotel's restaurant are similarly well-regarded with many guests praising the excellent food and pleasant ambiance. However, some diners noted limited menu options and occasional service inefficiencies during busy periods or private events.
Rooms at Malmaison Cheltenham offer spacious, stylish comfort with modern furnishings and luxurious touches like large beds and balconies. While many guests enjoyed their stay, some noted issues with temperature control, dim lighting and the need for updates and maintenance. Smaller rooms were criticized as being cramped, but overall, the rooms provide a generally comfortable and attractive environment.
Cleanliness is a strong point for the hotel with many guests finding their rooms and public areas spotless and well-maintained. The staff also receives consistent praise for their friendliness, politeness and helpfulness, significantly enhancing the overall guest experience.
WiFi is generally reported as reliable and strong, though there are occasional issues with coverage and connection, particularly in certain areas of the hotel. Parking is described as convenient and secure, though some guests find the additional charges and limited spaces to be drawbacks.
While the hotel is highly recommended for couples and short stays, families might find it less accommodating due to additional costs for children and room designs that cater more to adults. However, many guests find the beds to be very comfortable, contributing to a restful stay.
Malmaison Cheltenham is recognized for maintaining high standards consistent with its four-star rating, offering impressive cleanliness, service and amenities. The hotel exudes charm and luxury with its boutique style, providing a visually pleasing and comfortable environment at competitive rates, making it a favored choice for a memorable stay in Cheltenham.
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Breakfast at Malmaison Cheltenham generally receives positive feedback with guests enjoying delicious, high-quality food, including standout dishes like Eggs Benedict and Full English. Despite occasional criticisms about price and wait times, the variety and quality of breakfast offerings, combined with attentive and hardworking staff, contribute to a consistently enjoyable dining experience.
Dinner experiences at the hotel's restaurant are similarly well-regarded with many guests praising the excellent food and pleasant ambiance. However, some diners noted limited menu options and occasional service inefficiencies during busy periods or private events.
Rooms at Malmaison Cheltenham offer spacious, stylish comfort with modern furnishings and luxurious touches like large beds and balconies. While many guests enjoyed their stay, some noted issues with temperature control, dim lighting and the need for updates and maintenance. Smaller rooms were criticized as being cramped, but overall, the rooms provide a generally comfortable and attractive environment.
Cleanliness is a strong point for the hotel with many guests finding their rooms and public areas spotless and well-maintained. The staff also receives consistent praise for their friendliness, politeness and helpfulness, significantly enhancing the overall guest experience.
WiFi is generally reported as reliable and strong, though there are occasional issues with coverage and connection, particularly in certain areas of the hotel. Parking is described as convenient and secure, though some guests find the additional charges and limited spaces to be drawbacks.
While the hotel is highly recommended for couples and short stays, families might find it less accommodating due to additional costs for children and room designs that cater more to adults. However, many guests find the beds to be very comfortable, contributing to a restful stay.
Malmaison Cheltenham is recognized for maintaining high standards consistent with its four-star rating, offering impressive cleanliness, service and amenities. The hotel exudes charm and luxury with its boutique style, providing a visually pleasing and comfortable environment at competitive rates, making it a favored choice for a memorable stay in Cheltenham.
Boutique-style Hotel
Hotel near Golf Courses
Historic Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Guest Reviews
Malmaison Cheltenham enjoys widespread praise for its prime location. Nestled in the heart of Cheltenham, the hotel is within easy walking distance from the town center, offering convenient access to a plethora of bars, restaurants, shops and parks. Guests frequently highlight the hotel's beautiful and peaceful setting in the Montpellier area, which is home to many of Cheltenham's independent boutiques and dining spots. Despite its central position, the hotel is situated on a wide, quiet road, providing a tranquil escape from traffic noise.
Many reviewers appreciate the proximity to landmarks and the easy reach to Cheltenham’s picturesque parts, such as Montpellier Gardens and the Promenade, making it an ideal base for exploring the town. The hotel's location is also notably convenient for events like the Cheltenham Literature and Jazz Festivals.
Onsite parking is a commonly mentioned benefit, further easing access for those arriving by car. The building itself, noted for its beautiful architecture and modern extensions, complements the splendid surroundings. This blend of convenience and aesthetics makes Malmaison Cheltenham a favored choice for visitors who want to immerse themselves in the vibrant yet serene atmosphere of the town.
Malmaison Cheltenham has garnered a range of opinions regarding its breakfast with a generally positive consensus. Several guests praised the breakfast, noting the delicious quality and locally sourced ingredients. Many mentions highlight excellent hot food cooked to order, often pointing out specific dishes like the Perfect Eggs Benedict and Full English. There’s a strong appreciation for the variety available, from continental selections to hot and cold choices, enhancing the dining experience.
The staff at breakfast received commendation for their attentiveness and hard work, despite occasional reports of slow service. The breakfast service was often described as fabulous, very good or superb with many finding the quality consistent with the high standards of Malmaison. The taste and presentation were frequently highlighted, contributing to an overall enjoyable meal.
However, some guests found the breakfast overpriced with a notable mention of a steep £18 charge for a Full English. There were periodic criticisms about the wait times and occasional lapses in food quality, such as overcooked or undercooked items. Additionally, a few visitors pointed out inconsistencies in service and long waits even when the restaurant wasn't particularly busy.
Despite these mixed reviews, the general sentiment remains that the breakfast at Malmaison Cheltenham is quite good, especially when included in the room rate. Many recommend indulging in the breakfast for its wide selection and tasty offerings, noting that it significantly adds to the overall comfort and enjoyment of the stay.
Malmaison Cheltenham offers a varied dining experience with largely positive feedback highlighted by standout dishes and commendable service. Many guests found the food to be excellent, both for breakfast and evening meals, praising the efforts of chefs and describing the meals as lovely, tasty and fantastic. The restaurant itself is noted for having a nice ambiance and good value for money with some even singling out the expertise of specific staff members for enhancing their dining experience.
However, there are some consistent points of critique. A number of diners remarked on the limited menu options, occasionally expressing disappointment with the choices available for evening meals and bar food. While some praised the quality and presentation of the food, others found it to be average and in some cases, unsatisfactory, describing meals that were overcooked, salty or tough.
Service quality received mixed reviews. Although many lauded the excellent service, others experienced slow service and issues with dinner bookings, particularly when impacted by private functions or staffing problems. The ambience of the bar was also affected by private events, affecting guest enjoyment.
In summary, while many reviews laud the quality of food and service at Malmaison Cheltenham, there are noted areas for improvement, particularly in menu variety and service efficiency during busy periods.
The reviews for 'Malmaison Cheltenham' reveal a mixed experience when it comes to the hotel’s rooms. On the positive side, guests appreciated the spaciousness, comfort and modern furnishings found in many of the rooms. Some rooms were described as lovely, stylish and well-equipped with good size and cleanliness often highlighted. Features like balconies, large beds and open plan designs with integrated bath and shower added a luxurious touch for some visitors. Guests also noted helpful staff and advantageous room upgrades increasing their overall satisfaction.
However, several criticisms were consistent among the reviews. Many guests experienced issues with room temperature control, describing rooms as either excessively hot or cold and noted the lack of air conditioning control. Lighting in the rooms was another widespread concern with many finding it too dim for comfort. Additionally, rooms were described as needing updates and freshening up with some encountering maintenance problems like leaking taps, non-functional fridges, mouldy grout and inconsistent housekeeping. Smaller rooms, especially the “cosy” doubles, were seen as cramped and unsuitable for more than one person.
Overall, while there are certainly strong points to the rooms at Malmaison Cheltenham with their stylish decor and spacious comfort, these are often overshadowed by practical issues and a need for better maintenance and updates.
Malmaison Cheltenham's beds generally receive high praise from guests for their comfort and quality. Many have found the bedding luxurious, highlighting the comfortable, modern furnishings and high-quality pillows. Descriptions such as big, large and massive are often used, suggesting ample sleeping space that contributes to a good night's sleep. Several guests specifically mentioned very comfortable beds and extremely comfy mattresses, indicating consistent satisfaction.
However, not all reviews are entirely positive. Some guests found the beds either too soft or too firm with mentions of poor or uncomfortable mattresses that lacked support. There were also comments about beds being smaller than expected or having issues like a sharp edge or an old frame. Despite these drawbacks, the general consensus points to the beds being a highlight of the hotel stay with many guests enjoying a relaxing and comfortable sleep environment.
Malmaison Cheltenham showcases a generally high standard of cleanliness with many guests noting that the hotel and its rooms are consistently spotless and well-maintained. Rooms are described as clean, spacious and comfortable, contributing to a positive and enjoyable stay. The property is also highlighted for its neat hallways and presentable bathrooms. Staff are often praised for their friendliness and the cleanliness they uphold. However, a few reviews do mention areas needing improvement, such as mouldy showers, occasional dirty rooms and parts of the hotel that look tired or scruffy. Despite these minor issues, the hotel’s cleanliness is largely commended with many visitors expressing satisfaction with their pristine accommodations.
The staff at Malmaison Cheltenham receive consistent praise for their friendliness, politeness and helpful nature. Guests frequently commend the team for going above and beyond to ensure a pleasant stay, providing a warm and welcoming atmosphere from the reception to the restaurant. The reception staff in particular are noted for their excellent service, enthusiasm and efficient handling of check-ins and requests, making guests feel immediately at ease.
Many reviews highlight the professional demeanor and attentiveness of the staff, often mentioning how accommodating and willing they are to assist with any needs, enhancing the overall experience. Breakfast staff also receive positive remarks for their pleasant and supportive service.
However, there are occasional mentions of inconsistencies in service with a few guests encountering uncooperative or uninformed staff members, particularly during breakfast. These isolated incidents seem to contrast with the overall commendable service provided by the majority of the team, which is frequently described as fantastic, hardworking and exceptionally friendly.
Overall, the staff at Malmaison Cheltenham are a central highlight, contributing significantly to the hotel’s reputation for excellent hospitality and customer service.
The WiFi experience at Malmaison Cheltenham appears to be generally positive with many guests mentioning excellent connectivity. Descriptions like brilliant, very strong and good WiFi suggest that the service is reliable in most areas, specifically in the rooms where free WiFi is readily available. However, there are occasional mentions of issues, such as no connection at reception and problematic access for more demanding uses, indicating some inconsistency. Some reviewers mentioned wishing for WiFi where it was absent, hinting at potential gaps in coverage. Despite these occasional drawbacks, the overall sentiment leans towards a satisfactory WiFi experience.
Guests of Malmaison Cheltenham have mixed but generally positive opinions about the parking facilities. Many appreciated the convenience and availability of on-site parking, describing it as a bonus and very handy. Some even found the parking to be excellent, secure and straightforward.
On the more critical side, several guests pointed out the limited number of parking spaces and the cramped conditions, especially for larger vehicles. There were comments about the hotel charging £10 per night for parking, which some found pricey considering they believed it should be included with the room rate. However, alternative parking options are available nearby, including off-road and street parking, though some guests found these options less convenient or at a cost as well.
Overall, while the parking facilities at Malmaison Cheltenham are appreciated for their convenience and security, there are concerns about availability, space and additional charges.
Malmaison Cheltenham has some areas that might need improvement when catering to families with children. The hotel's family rooms appear to be designed more for adults than for young children with some guests noting that a cot provided was not suitable for a child as old as five years. However, the staff is described as very friendly, adding a positive touch to the experience. Additional breakfast charges apply for kids and standard bookings typically cover just adults, so families should account for extra costs. Overall, while the hotel is highly recommended for couples and short stays, families planning a stay might want to carefully consider these details.
The Malmaison Cheltenham is a highly regarded hotel that displays many qualities one would expect from a four-star establishment. Visitors frequently mention its top-end standard and luxury reputation, highlighting the impressive amenities and services that align with its four-star rating. The hotel itself is consistently described as nice, very clean, pleasant and excellent, indicating a generally strong performance in terms of hospitality and cleanliness.
Guests particularly praise the luxurious front desk staff, which adds to the overall sense of a four-star experience. However, despite the many positive attributes, some reviews suggest areas for improvement. Several guests felt that certain aspects did not meet the full four-star standard, such as the lack of complimentary water and bathrobes in the rooms and the unconventional method of using a thermos flask to provide hot water for tea.
In summary, while the Malmaison Cheltenham excels in many areas such as cleanliness, service and general ambiance, there are specific elements where guests feel slight enhancements are needed to fully justify its four-star status.
Nestled in a quiet area of Cheltenham, Malmaison Cheltenham exudes charm with its lovely villa look and beautiful property. This boutique hotel offers a luxurious and comfortable stay with rooms that are both inviting and meticulously maintained. The aesthetic of the hotel is carefully preserved, providing a visually pleasing environment for guests. Reviewers have consistently praised the wonderful boutique experience at Malmaison Cheltenham, highlighting that everything was perfect. Visitors can enjoy this charming hotel at fantastic rates, making it an ideal choice for those seeking a memorable stay in Cheltenham.
Malmaison Cheltenham offers an impressive stay marked by its comfortable and chic ambiance. Guests frequently mention the calming and relaxing atmosphere as one of the highlights. The hotel exudes pure luxury and is the epitome of chic sophistication. Reviews praised the luxurious feel of the property, from the front desk to the overall design. The signature suite stands out for its beauty, despite being on the more expensive side.
Warm welcomes and luxurious rooms are common themes in the feedback, indicating a high level of service and attention to detail. While some did not try the restaurant, the bar food received positive mentions for being served with style. The hotel's emphasis on luxury and comfort creates a noteworthy 4-star experience, though some guests felt that complimentary water and bathrobes in the room could enhance the overall stay.
In summary, Malmaison Cheltenham is celebrated for its upscale, comfortable and stylish environment, making it a desirable choice for those seeking a luxurious hotel stay.
Malmaison Cheltenham provides a fabulous romantic night away, praised for its very romantic ambiance that makes it an ideal location for a romantic getaway. The hotel offers romantic rooms that are perfect for a special occasion, enhancing the experience with their beautifully romantic ambiance. Guests have enjoyed the lovely bath, contributing to a fabulous stay overall. However, some noted that the positioning of the bath and shower next to the bed was not particularly romantic. Despite this, the hotel's overall atmosphere and amenities make it a popular choice for those seeking a romantic experience.
Malmaison Cheltenham is celebrated for its dog-friendly accommodations and services, creating a welcoming environment for guests traveling with their furry friends. Many guests have shared positive experiences, highlighting the hotel’s readiness to accommodate dogs without any issues. The hotel is lauded for being very dog-friendly, allowing pets in areas like the conservatory and bar and even providing dog beds in the rooms. The policies for dogs are considered reasonable, making it a manageable stay for pet owners. The proximity to parks is an added benefit, offering convenient locations for walks. However, there are some minor concerns regarding the lack of direct outside access from dog-friendly rooms and occasional issues with lingering smells from previous pet stays. Despite these small drawbacks, the overall sentiment reflects a welcoming atmosphere where both dogs and their owners can feel at home.
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Location
Many reviewers appreciate the proximity to landmarks and the easy reach to Cheltenham’s picturesque parts, such as Montpellier Gardens and the Promenade, making it an ideal base for exploring the town. The hotel's location is also notably convenient for events like the Cheltenham Literature and Jazz Festivals.
Onsite parking is a commonly mentioned benefit, further easing access for those arriving by car. The building itself, noted for its beautiful architecture and modern extensions, complements the splendid surroundings. This blend of convenience and aesthetics makes Malmaison Cheltenham a favored choice for visitors who want to immerse themselves in the vibrant yet serene atmosphere of the town.
Breakfast
The staff at breakfast received commendation for their attentiveness and hard work, despite occasional reports of slow service. The breakfast service was often described as fabulous, very good or superb with many finding the quality consistent with the high standards of Malmaison. The taste and presentation were frequently highlighted, contributing to an overall enjoyable meal.
However, some guests found the breakfast overpriced with a notable mention of a steep £18 charge for a Full English. There were periodic criticisms about the wait times and occasional lapses in food quality, such as overcooked or undercooked items. Additionally, a few visitors pointed out inconsistencies in service and long waits even when the restaurant wasn't particularly busy.
Despite these mixed reviews, the general sentiment remains that the breakfast at Malmaison Cheltenham is quite good, especially when included in the room rate. Many recommend indulging in the breakfast for its wide selection and tasty offerings, noting that it significantly adds to the overall comfort and enjoyment of the stay.
Dinner
However, there are some consistent points of critique. A number of diners remarked on the limited menu options, occasionally expressing disappointment with the choices available for evening meals and bar food. While some praised the quality and presentation of the food, others found it to be average and in some cases, unsatisfactory, describing meals that were overcooked, salty or tough.
Service quality received mixed reviews. Although many lauded the excellent service, others experienced slow service and issues with dinner bookings, particularly when impacted by private functions or staffing problems. The ambience of the bar was also affected by private events, affecting guest enjoyment.
In summary, while many reviews laud the quality of food and service at Malmaison Cheltenham, there are noted areas for improvement, particularly in menu variety and service efficiency during busy periods.
Rooms
However, several criticisms were consistent among the reviews. Many guests experienced issues with room temperature control, describing rooms as either excessively hot or cold and noted the lack of air conditioning control. Lighting in the rooms was another widespread concern with many finding it too dim for comfort. Additionally, rooms were described as needing updates and freshening up with some encountering maintenance problems like leaking taps, non-functional fridges, mouldy grout and inconsistent housekeeping. Smaller rooms, especially the “cosy” doubles, were seen as cramped and unsuitable for more than one person.
Overall, while there are certainly strong points to the rooms at Malmaison Cheltenham with their stylish decor and spacious comfort, these are often overshadowed by practical issues and a need for better maintenance and updates.
Beds
However, not all reviews are entirely positive. Some guests found the beds either too soft or too firm with mentions of poor or uncomfortable mattresses that lacked support. There were also comments about beds being smaller than expected or having issues like a sharp edge or an old frame. Despite these drawbacks, the general consensus points to the beds being a highlight of the hotel stay with many guests enjoying a relaxing and comfortable sleep environment.
Cleanliness
Staff
Many reviews highlight the professional demeanor and attentiveness of the staff, often mentioning how accommodating and willing they are to assist with any needs, enhancing the overall experience. Breakfast staff also receive positive remarks for their pleasant and supportive service.
However, there are occasional mentions of inconsistencies in service with a few guests encountering uncooperative or uninformed staff members, particularly during breakfast. These isolated incidents seem to contrast with the overall commendable service provided by the majority of the team, which is frequently described as fantastic, hardworking and exceptionally friendly.
Overall, the staff at Malmaison Cheltenham are a central highlight, contributing significantly to the hotel’s reputation for excellent hospitality and customer service.
Wi-Fi
Parking
On the more critical side, several guests pointed out the limited number of parking spaces and the cramped conditions, especially for larger vehicles. There were comments about the hotel charging £10 per night for parking, which some found pricey considering they believed it should be included with the room rate. However, alternative parking options are available nearby, including off-road and street parking, though some guests found these options less convenient or at a cost as well.
Overall, while the parking facilities at Malmaison Cheltenham are appreciated for their convenience and security, there are concerns about availability, space and additional charges.
Family
4 Star
Guests particularly praise the luxurious front desk staff, which adds to the overall sense of a four-star experience. However, despite the many positive attributes, some reviews suggest areas for improvement. Several guests felt that certain aspects did not meet the full four-star standard, such as the lack of complimentary water and bathrobes in the rooms and the unconventional method of using a thermos flask to provide hot water for tea.
In summary, while the Malmaison Cheltenham excels in many areas such as cleanliness, service and general ambiance, there are specific elements where guests feel slight enhancements are needed to fully justify its four-star status.
Boutique-Style
Luxury
Warm welcomes and luxurious rooms are common themes in the feedback, indicating a high level of service and attention to detail. While some did not try the restaurant, the bar food received positive mentions for being served with style. The hotel's emphasis on luxury and comfort creates a noteworthy 4-star experience, though some guests felt that complimentary water and bathrobes in the room could enhance the overall stay.
In summary, Malmaison Cheltenham is celebrated for its upscale, comfortable and stylish environment, making it a desirable choice for those seeking a luxurious hotel stay.
Romantic
Dog Friendly
No, Malmaison Cheltenham doesn't have any pool.
No, a spa isn't available at Malmaison Cheltenham.
Yes, Malmaison Cheltenham welcomes dogs.
Yes, parking facilities are available at Malmaison Cheltenham.
No, Malmaison Cheltenham doesn't have a gym.
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