Moxy Chester
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Summary of reviewsMoxy Chester has garnered positive reviews across various categories, making it a favorite among travelers to Chester.
Located along Chester’s picturesque canal, the hotel's location offers convenience and charm with easy access to the train station, city centre, bars, restaurants, historic sites and a nearby Waitrose. The short, scenic canal walk to the city centre is frequently praised, adding to the overall appeal. Guests also appreciate the hotel’s modern, clean facilities, vibrant atmosphere and helpful staff, considering it excellent value for money.
The breakfast offerings receive mixed feedback. Many guests enjoy the wide variety and good quality, from traditional English breakfasts to continental options, including veggie sausages and fresh drinks. However, some have noted organizational issues, chaotic scenes and inadequate food supply during peak times. Despite these occasional shortcomings, breakfast is often seen as decent value, especially when included in the booking.
Dinner at Moxy Chester also has mixed reviews. Positive feedback highlights a diverse menu with fresh, delicious dishes, including highly recommended options like the Chicken Sabnam and various international cuisines. The bar stands out for its friendly ambiance, well-made cocktails and reasonable prices. However, some guests faced limited food options and inconsistent quality with dining atmosphere likened to a canteen and a lack of a dedicated restaurant and room service noted as drawbacks.
Rooms are described as modern, stylish, comfortable and clean. Guests appreciate the well-thought-out decor, cozy beds, smart TVs and strong showers. Minor negatives include issues with room temperatures, noise levels, small room sizes and the absence of certain amenities like a mini-fridge. Nonetheless, the overall design and maintenance receive high marks.
Cleanliness at Moxy Chester is consistently commended. Both rooms and communal areas are described as immaculate and well-maintained. The hotel's modern and stylish atmosphere further enhances the positive experience. Occasionally, minor issues like external window cleanliness or room replenishments are mentioned but do not significantly detract from the overall stellar hygiene standards.
The staff at Moxy Chester are repeatedly praised for their friendliness, helpfulness and professionalism. Guests appreciate the warm and welcoming environment created by the team, noting prompt assistance and excellent customer service. Specific staff members are often mentioned for going above and beyond to ensure a pleasant stay.
Wi-Fi connectivity is generally strong, fast and reliable, although some guests experience occasional issues, particularly on the third floor or when connecting specific devices. Despite these hiccups, the inclusion of internet in the booking price and satisfactory overall experience is positively acknowledged.
Parking presents challenges due to limited on-site availability, often requiring guests to use off-site options, which can be inconvenient and costly. However, the car park is noted for its safety and the presence of EV charging stations with some spaces specifically for electric and hybrid vehicles.
Families find Moxy Chester particularly accommodating with spacious and comfortable family rooms, a variety of kids' games and activities and a pet-friendly policy. The welcoming staff enhance the family-friendly atmosphere, making it a top choice for those traveling with children and pets.
The beds at Moxy Chester are generally described as comfortable with many guests finding them exceptionally comfy. However, a frequent request is for more pillows, as one per person is typically provided.
Overall, Moxy Chester offers a clean, stylish and comfortable stay with excellent service and a prime location, making it highly recommended for a variety of travelers.
Categories
Located along Chester’s picturesque canal, the hotel's location offers convenience and charm with easy access to the train station, city centre, bars, restaurants, historic sites and a nearby Waitrose. The short, scenic canal walk to the city centre is frequently praised, adding to the overall appeal. Guests also appreciate the hotel’s modern, clean facilities, vibrant atmosphere and helpful staff, considering it excellent value for money.
The breakfast offerings receive mixed feedback. Many guests enjoy the wide variety and good quality, from traditional English breakfasts to continental options, including veggie sausages and fresh drinks. However, some have noted organizational issues, chaotic scenes and inadequate food supply during peak times. Despite these occasional shortcomings, breakfast is often seen as decent value, especially when included in the booking.
Dinner at Moxy Chester also has mixed reviews. Positive feedback highlights a diverse menu with fresh, delicious dishes, including highly recommended options like the Chicken Sabnam and various international cuisines. The bar stands out for its friendly ambiance, well-made cocktails and reasonable prices. However, some guests faced limited food options and inconsistent quality with dining atmosphere likened to a canteen and a lack of a dedicated restaurant and room service noted as drawbacks.
Rooms are described as modern, stylish, comfortable and clean. Guests appreciate the well-thought-out decor, cozy beds, smart TVs and strong showers. Minor negatives include issues with room temperatures, noise levels, small room sizes and the absence of certain amenities like a mini-fridge. Nonetheless, the overall design and maintenance receive high marks.
Cleanliness at Moxy Chester is consistently commended. Both rooms and communal areas are described as immaculate and well-maintained. The hotel's modern and stylish atmosphere further enhances the positive experience. Occasionally, minor issues like external window cleanliness or room replenishments are mentioned but do not significantly detract from the overall stellar hygiene standards.
The staff at Moxy Chester are repeatedly praised for their friendliness, helpfulness and professionalism. Guests appreciate the warm and welcoming environment created by the team, noting prompt assistance and excellent customer service. Specific staff members are often mentioned for going above and beyond to ensure a pleasant stay.
Wi-Fi connectivity is generally strong, fast and reliable, although some guests experience occasional issues, particularly on the third floor or when connecting specific devices. Despite these hiccups, the inclusion of internet in the booking price and satisfactory overall experience is positively acknowledged.
Parking presents challenges due to limited on-site availability, often requiring guests to use off-site options, which can be inconvenient and costly. However, the car park is noted for its safety and the presence of EV charging stations with some spaces specifically for electric and hybrid vehicles.
Families find Moxy Chester particularly accommodating with spacious and comfortable family rooms, a variety of kids' games and activities and a pet-friendly policy. The welcoming staff enhance the family-friendly atmosphere, making it a top choice for those traveling with children and pets.
The beds at Moxy Chester are generally described as comfortable with many guests finding them exceptionally comfy. However, a frequent request is for more pillows, as one per person is typically provided.
Overall, Moxy Chester offers a clean, stylish and comfortable stay with excellent service and a prime location, making it highly recommended for a variety of travelers.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Located in a prime spot along Chester's scenic canal, Moxy Chester offers an exceptional blend of convenience and charm. The hotel is within easy walking distance of both the train station and Chester city centre, making it a perfect base for exploring the area. Guests have consistently praised its proximity to key attractions, shops and amenities, including a nearby Waitrose.
The short and pleasant walk along the canal to the city centre is a notable highlight, providing a picturesque route right into the heart of Chester. Visitors appreciate the excellent access to local bars, restaurants and historic sites, while also enjoying the tranquil canal-side setting.
The hotel's modern and clean facilities, coupled with friendly and helpful staff, enhance the overall experience. It's not just the location that wins accolades; the thoughtful and chic decor adds to the welcoming vibe of the hotel. Many guests mentioned the vibrant atmosphere and excellent value for money, making it a top choice for both leisure and business travellers aiming to explore Chester with ease.
The breakfast experience at Moxy Chester presents a mixed bag of opinions from guests. On the positive side, many appreciate the wide variety and good quality of the breakfast offerings. Guests frequently highlight the diverse selection available, including options that cater to different dietary needs. The self-service buffet is often described as delicious with hearty traditional English breakfasts and continental choices like fruit, yogurt, pastries and cereals. The presence of veggie sausages and a plentiful supply of fresh drinks, including coffee, is also well-received.
However, the breakfast service does face consistent criticism regarding organization and supply management. Several reviews mention chaotic scenes with a lack of direction, dirty plates and insufficient seating. Issues with replenishing food items, unavailability of utensils and cold or low-quality hot food were also frequently noted. Guests often had to wait for much-needed refills of popular items, creating a sense of disappointment and frustration. The layout of the breakfast area being narrow and awkward, leading to congestion especially during peak times, was another recurring complaint. Despite these shortcomings, many guests believe the breakfast still offers decent value, especially when included in the booking price.
Moxy Chester has garnered mixed feedback regarding its dining options. Many guests rave about the diverse and delectable offerings, praising dishes like the authentic Maharaja Menu and highly recommending the Chicken Sabnam. The food is often described as fresh, delicious and reasonably priced with particular highlights including the flavorful pizza and juicy steak. Guests also enjoyed the option to sample traditional Korean and Thai cuisine, which were noted for their authenticity and taste.
The bar at Moxy Chester is frequently mentioned as a standout feature. It's described as open, friendly and well-stocked with well-made cocktails, reasonable prices and late hours adding to its appeal. The bar area serves as a vibrant hub for both dining and socializing, contributing to the overall positive experience.
However, there are several noted downsides. Some guests were disappointed by the limited food options and inconsistent quality with reports of inedible cooked dinners and cold dishes. Others felt that the dining atmosphere resembled a canteen and that service sometimes lagged, especially during peak times. The lack of a dedicated restaurant and room service was also mentioned as a drawback.
Despite these issues, many found the food enjoyable with excellent service enhancing their meals. The nearby pubs and cafes provide additional dining alternatives, making Moxy Chester a viable option for those seeking variety. Overall, while the dining experience at Moxy Chester has its imperfections, it offers a range of dishes that have pleased a significant number of guests.
The reviews for the rooms at Moxy Chester highlight a blend of modern and stylish design with comfort and cleanliness. Guests frequently mention that the rooms have everything you need, from cozy beds to well-equipped bathrooms. Many appreciate the funky and well-thought-out decor with features like mood lighting and compact yet efficient layouts. Bedrooms are described as very comfortable with commendations for their cleanliness and modern amenities such as smart TVs and strong showers.
However, there are repeated complaints about room temperatures being uncomfortably high with several guests noting issues with the heating and air conditioning systems. Noise levels and small room sizes are also mentioned as drawbacks. Despite occasional issues with temperature control and soundproofing, the cleanliness and overall modern design of the rooms receive positive feedback.
The hotel’s trendy atmosphere and quality facilities, like comfortable beds and spacious rooms, are frequently praised. However, some guests pointed out the small size of bathrooms and a lack of certain amenities, such as a mini-fridge or adequate toiletries. Overall, the rooms at Moxy Chester seem to provide a comfortable and aesthetically pleasing stay, albeit with some minor inconveniences that could be improved.
When it comes to the beds at Moxy Chester, opinions are somewhat varied but generally positive. Guests frequently highlight the comfort of the beds, often describing them as comfy, very comfy or super comfy. The mattresses and pillows are also noted to be comfortable by a number of reviewers. Many guests find the beds to be some of the comfiest they've experienced, complemented by soft duvets and well-appointed pillows.
However, there are a few recurring issues. A significant number of guests mention the need for more pillows, as only one per person is typically provided. Some pillows were described as flat or lacking support, significantly affecting the overall sleep experience. Additionally, a few guests found the beds either too soft or too hard, indicating that personal preference plays a role.
Some reviews mention the beds being noisy due to waterproof undersheets, which could be disruptive. The mattress protectors and bed sheets also attracted criticism for being crinkly or creating a sweaty sleep environment.
Despite these issues, the general consensus leans towards comfort with many guests enjoying a good night's sleep. The beds are praised for being spacious and, when combined with the modern, comfortable rooms, they contribute to a positive stay at Moxy Chester.
Moxy Chester is highly praised for its exceptional cleanliness, making it a top choice for travelers seeking a spotless stay. Guests consistently describe both the hotel and rooms as very clean, immaculate and well-maintained. The modern and stylish decor, combined with the immaculate conditions, leaves a lasting impression on visitors. Rooms are not only spotlessly clean but also comfortable and well-laid-out, adding to the overall positive experience. The communal areas, including the bar and lounge, also uphold the high cleanliness standards, contributing to a clean and fresh environment throughout the property.
Despite minor remarks on external window cleanliness and occasional lapses in room replenishments, the overall cleanliness and maintenance of the hotel remain commendable. Additionally, the property is praised for its welcoming and modern atmosphere, making it a fantastic place to stay. Staff service is also highlighted positively, adding to the overall comfort and satisfaction of guests.
In summary, Moxy Chester stands out for providing a consistently clean, stylish and comfortable environment that meets high standards of hygiene, making it a reliable choice for visitors.
The reviews for Moxy Chester highlight a consistent and positive impression of the hotel's staff. Guests frequently commend the staff for being fantastic, brilliant and really nice, creating an atmosphere that feels both welcoming and friendly from the moment of check-in. The staff are often described as accommodating, helpful, polite and professional with many reviews emphasizing their attentiveness and efficiency.
Reception and bar staff receive specific praise for their exceptional service and friendliness. Individual team members like Keith and Trish are mentioned for going above and beyond to ensure guests have an enjoyable stay, while reviews also note the effectiveness of the entire team, emphasizing their cooperative and cheerful nature. The staff's ability to provide a warm, welcoming experience appears to be a hallmark of this hotel.
Despite a few mentions of inefficiency and lack of professionalism from some staff members, the overall sentiment remains overwhelmingly positive. The staff's great attitude and excellent customer service skills leave a lasting impression on guests. In particular, their prompt assistance with check-in and check-out processes, along with their knowledgeable and courteous demeanor, add to the hotel's appeal.
Additionally, the hotel's environment feels relaxed and accommodating, thanks in no small part to the warm and hospitable staff. Overall, Moxy Chester's team is seen as a significant asset, making it a highly recommended choice for travelers seeking friendly and efficient service.
Staying connected at Moxy Chester has proven to be a mixed experience for its guests. Many reviews praised the hotel's Wi-Fi, describing it as competent, strong, fast and good with mentions of reliable wifi in all areas and consistent connection throughout the stay. The internet was also included in the price, which is always a welcome perk.
However, some guests faced challenges with the connectivity. A significant number of reviews highlighted issues such as lack of access to Wi-Fi on the third floor, unreliable and inconsistent signals and occasional difficulty connecting devices like iPhones to the TV for streaming purposes. There were also mentions of no notification about ongoing Wi-Fi problems and struggles with using the app suggested by the hotel for online interaction.
Despite these occasional hiccups, the competent and fast Wi-Fi in many areas of the hotel coupled with the convenience of connecting phones to the TV generally provided a satisfactory experience for most guests. The offering of free arrival drinks was a nice touch that added a bit of extra warmth upon check-in, enhancing the overall guest experience.
Parking at Moxy Chester presents a range of challenges, as highlighted in various guest reviews. The primary issue is the limited availability of on-site parking with many guests reporting that the hotel's small car park is frequently full. This often necessitates parking off-site, which can be inconvenient and sometimes frustrating. Alternative parking options are close by, but they still add to the overall inconvenience. Furthermore, parking comes with additional charges, which some guests found to be expensive.
Despite these challenges, the car park is noted to be safe and secure and some guests found the parking arrangements to be reasonably priced at £6 per day. The presence of designated spaces for electric vehicles and disabled drivers is a positive aspect, though the limited overall capacity remains a significant drawback for many visitors. Some guests also appreciated the alternative recommended parking spots in nearby areas.
Overall, while the hotel offers parking facilities, the limited number of spaces often forces guests to find off-site solutions, adding an extra layer of complexity and cost to their stay.
The Moxy Chester has EV charging stations available, making it convenient for guests with electric vehicles. However, some reviews indicate that these charging points may be limited in number and occasionally occupied by non-charging cars. The parking area itself has small spaces and the limited availability may require planning. While there is a charge for the use of electric car chargers, the presence of parking for hybrid and electric vehicles is a noted feature. The hotel does not offer non-seating car parks or an outside drop-off zone, contributing to the parking being described as tight.
Moxy Chester emerges as a prime destination for families, thanks to its exceptional family-friendly atmosphere. The hotel offers spacious, comfortable family rooms, regarded by guests as some of the best they’ve stayed in. The family unit, fitting for a family of four, provides an ideal setup, ensuring a comfortable stay for both children and parents alike.
Families traveling with children can expect numerous facilities specifically catering to younger guests. Kids love the various games and activities available, including a dedicated games room. Outdoor children’s facilities and playing activities add to the fun, keeping the little ones entertained throughout their stay. Board games and kids' toys are abundantly available, adding to the lively and engaging environment.
The welcoming and friendly staff further enhance the experience, making both children and pets feel at home. Many guests have highlighted the hotel’s pet-friendly nature with dogs being comfortably accommodated, ensuring the entire family can join in on the fun.
Despite a few minor issues, such as occasional poor quality breakfast and non-functional heating in the dining area, the overall experience remains positive. With a safe environment and a great atmosphere, Moxy Chester consistently delivers a delightful stay for families, making it a top recommendation for those traveling with children.
Moxy Chester presents itself as a modern, well-equipped hotel that generally meets the expectations associated with a four-star rating. The hotel offers a welcoming atmosphere and features lovely, contemporary decor. Visitors often comment on the cleanliness and the high level of service provided by the friendly and attentive staff. The hotel’s location is frequently noted as good, adding to its convenience for travelers.
Guests appreciated the overall value for money, finding the pricing reasonable considering the quality and standards offered. The rooms, while modern and comfortable, have received mixed feedback on size with some guests feeling they could be more spacious for a four-star establishment. Moxy Chester's lounge scene also receives high praise, contributing to the vibrant and friendly environment.
Despite some reviews that indicate the hotel does not quite meet four-star expectations, the majority affirm that Moxy Chester deserves its rating. Points of excellence include the lovely food, cleanliness and well-maintained facilities, making it a viable option for those seeking a modern and comfortable stay. Complaints about the hotel being "not up to four-star standard" appear to be outweighed by positive feedback, although some guests felt it was a little pricey for a single night's stay.
Moxy Chester is a well-regarded choice for business travelers, offering a suite of facilities and services tailored to meet professional needs. Guests appreciate the hotel’s strategic location, making it a convenient base for work stays and providing easy access to corporate offices and meeting venues.
The hotel features business-savvy amenities, including meeting rooms and conference facilities, which are frequently noted as ideal for business meetings. The rooms themselves are designed with work in mind with well-located desks and functional workspaces, allowing guests to work directly from their rooms. While some reviews mention that desk spaces can be small or uncomfortable, the overall setup is seen as beneficial for getting tasks done.
Moxy Chester also garners positive feedback for its clean rooms and the helpful staff, contributing to a smooth and efficient business trip. Networking in the relaxed bar area is another highlight, offering a good atmosphere for connecting with other professionals.
Despite some issues with WiFi and occasional poor service on business requests, the hotel generally provides a good value for money with a business-friendly vibe. Frequent flyers and business travelers find the hotel’s environment conducive to both work and relaxation, making it a practical choice for their stays in Chester.
Moxy Chester exudes an undeniable sense of luxury with its sophisticated design and high-end finishes. Guests consistently praise the hotel’s luxury feel, remarking on the stylish and modern decor that makes their stay feel grand. The rooms, adorned with exquisite details and high-quality furnishings, are repeatedly highlighted as luxurious, ensuring a top-tier experience for anyone who stays. The bathrooms receive special mention for their extreme luxury, adding a touch of opulence to the overall stay.
The atmosphere at Moxy Chester is both trendy and clean, contributing to a chic and modern vibe throughout the hotel. Visitors appreciate the professional and friendly service with staff attaining a four-star standard that enhances the luxurious experience. The fashionable and well-thought-out design elements, including the industrial chic decor, further impress guests, making the hotel feel like a world-class establishment.
Not just about looks, Moxy Chester also offers functional and pleasant amenities like super comfy beds, high-quality toiletries and complimentary welcome drinks, including free cocktails on arrival. The hotel’s bar is noted for being very good, supporting an enjoyable and relaxing stay.
Although some guests feel the hotel does not justify a £200 per night price tag, the majority still find it reasonably priced given the high luxury setting. While there were minor criticisms regarding queueing and the authentic luxe versus perceived value, these did not overshadow the overall luxurious ambiance and high-end service. The combination of a great location, comfy amenities and a chic atmosphere make Moxy Chester a trendy and luxurious choice for travelers.
Moxy Chester is a standout destination for travelers with canine companions, earning accolades for its exceptionally dog-friendly environment. Pets are welcomed warmly with the hotel staff often going above and beyond to make dogs feel at home, including fussing over them during their stay. Guests with service dogs are also catered to, ensuring accessibility and accommodation without fuss.
The hotel permits dogs in various areas, including breakfast settings, making it convenient for pet owners to dine without worrying about leaving their pets behind. The pet-friendly policy is comprehensive, offering dog beds and amenities for purchase, ensuring that all furry guests have what they need for a comfortable stay.
Located adjacent to a dog park, Moxy Chester is ideal for guests who enjoy taking their dogs for walks, adding to the appeal of this pet-friendly hotel. This welcoming atmosphere extends to both pets and their owners, creating a harmonious experience for all.
Location Show Map
Location
The short and pleasant walk along the canal to the city centre is a notable highlight, providing a picturesque route right into the heart of Chester. Visitors appreciate the excellent access to local bars, restaurants and historic sites, while also enjoying the tranquil canal-side setting.
The hotel's modern and clean facilities, coupled with friendly and helpful staff, enhance the overall experience. It's not just the location that wins accolades; the thoughtful and chic decor adds to the welcoming vibe of the hotel. Many guests mentioned the vibrant atmosphere and excellent value for money, making it a top choice for both leisure and business travellers aiming to explore Chester with ease.
Breakfast
However, the breakfast service does face consistent criticism regarding organization and supply management. Several reviews mention chaotic scenes with a lack of direction, dirty plates and insufficient seating. Issues with replenishing food items, unavailability of utensils and cold or low-quality hot food were also frequently noted. Guests often had to wait for much-needed refills of popular items, creating a sense of disappointment and frustration. The layout of the breakfast area being narrow and awkward, leading to congestion especially during peak times, was another recurring complaint. Despite these shortcomings, many guests believe the breakfast still offers decent value, especially when included in the booking price.
Dinner
The bar at Moxy Chester is frequently mentioned as a standout feature. It's described as open, friendly and well-stocked with well-made cocktails, reasonable prices and late hours adding to its appeal. The bar area serves as a vibrant hub for both dining and socializing, contributing to the overall positive experience.
However, there are several noted downsides. Some guests were disappointed by the limited food options and inconsistent quality with reports of inedible cooked dinners and cold dishes. Others felt that the dining atmosphere resembled a canteen and that service sometimes lagged, especially during peak times. The lack of a dedicated restaurant and room service was also mentioned as a drawback.
Despite these issues, many found the food enjoyable with excellent service enhancing their meals. The nearby pubs and cafes provide additional dining alternatives, making Moxy Chester a viable option for those seeking variety. Overall, while the dining experience at Moxy Chester has its imperfections, it offers a range of dishes that have pleased a significant number of guests.
Rooms
However, there are repeated complaints about room temperatures being uncomfortably high with several guests noting issues with the heating and air conditioning systems. Noise levels and small room sizes are also mentioned as drawbacks. Despite occasional issues with temperature control and soundproofing, the cleanliness and overall modern design of the rooms receive positive feedback.
The hotel’s trendy atmosphere and quality facilities, like comfortable beds and spacious rooms, are frequently praised. However, some guests pointed out the small size of bathrooms and a lack of certain amenities, such as a mini-fridge or adequate toiletries. Overall, the rooms at Moxy Chester seem to provide a comfortable and aesthetically pleasing stay, albeit with some minor inconveniences that could be improved.
Beds
However, there are a few recurring issues. A significant number of guests mention the need for more pillows, as only one per person is typically provided. Some pillows were described as flat or lacking support, significantly affecting the overall sleep experience. Additionally, a few guests found the beds either too soft or too hard, indicating that personal preference plays a role.
Some reviews mention the beds being noisy due to waterproof undersheets, which could be disruptive. The mattress protectors and bed sheets also attracted criticism for being crinkly or creating a sweaty sleep environment.
Despite these issues, the general consensus leans towards comfort with many guests enjoying a good night's sleep. The beds are praised for being spacious and, when combined with the modern, comfortable rooms, they contribute to a positive stay at Moxy Chester.
Cleanliness
Despite minor remarks on external window cleanliness and occasional lapses in room replenishments, the overall cleanliness and maintenance of the hotel remain commendable. Additionally, the property is praised for its welcoming and modern atmosphere, making it a fantastic place to stay. Staff service is also highlighted positively, adding to the overall comfort and satisfaction of guests.
In summary, Moxy Chester stands out for providing a consistently clean, stylish and comfortable environment that meets high standards of hygiene, making it a reliable choice for visitors.
Staff
Reception and bar staff receive specific praise for their exceptional service and friendliness. Individual team members like Keith and Trish are mentioned for going above and beyond to ensure guests have an enjoyable stay, while reviews also note the effectiveness of the entire team, emphasizing their cooperative and cheerful nature. The staff's ability to provide a warm, welcoming experience appears to be a hallmark of this hotel.
Despite a few mentions of inefficiency and lack of professionalism from some staff members, the overall sentiment remains overwhelmingly positive. The staff's great attitude and excellent customer service skills leave a lasting impression on guests. In particular, their prompt assistance with check-in and check-out processes, along with their knowledgeable and courteous demeanor, add to the hotel's appeal.
Additionally, the hotel's environment feels relaxed and accommodating, thanks in no small part to the warm and hospitable staff. Overall, Moxy Chester's team is seen as a significant asset, making it a highly recommended choice for travelers seeking friendly and efficient service.
Wi-Fi
However, some guests faced challenges with the connectivity. A significant number of reviews highlighted issues such as lack of access to Wi-Fi on the third floor, unreliable and inconsistent signals and occasional difficulty connecting devices like iPhones to the TV for streaming purposes. There were also mentions of no notification about ongoing Wi-Fi problems and struggles with using the app suggested by the hotel for online interaction.
Despite these occasional hiccups, the competent and fast Wi-Fi in many areas of the hotel coupled with the convenience of connecting phones to the TV generally provided a satisfactory experience for most guests. The offering of free arrival drinks was a nice touch that added a bit of extra warmth upon check-in, enhancing the overall guest experience.
Parking
Despite these challenges, the car park is noted to be safe and secure and some guests found the parking arrangements to be reasonably priced at £6 per day. The presence of designated spaces for electric vehicles and disabled drivers is a positive aspect, though the limited overall capacity remains a significant drawback for many visitors. Some guests also appreciated the alternative recommended parking spots in nearby areas.
Overall, while the hotel offers parking facilities, the limited number of spaces often forces guests to find off-site solutions, adding an extra layer of complexity and cost to their stay.
EV charging stations
Family
Families traveling with children can expect numerous facilities specifically catering to younger guests. Kids love the various games and activities available, including a dedicated games room. Outdoor children’s facilities and playing activities add to the fun, keeping the little ones entertained throughout their stay. Board games and kids' toys are abundantly available, adding to the lively and engaging environment.
The welcoming and friendly staff further enhance the experience, making both children and pets feel at home. Many guests have highlighted the hotel’s pet-friendly nature with dogs being comfortably accommodated, ensuring the entire family can join in on the fun.
Despite a few minor issues, such as occasional poor quality breakfast and non-functional heating in the dining area, the overall experience remains positive. With a safe environment and a great atmosphere, Moxy Chester consistently delivers a delightful stay for families, making it a top recommendation for those traveling with children.
4 Star
Guests appreciated the overall value for money, finding the pricing reasonable considering the quality and standards offered. The rooms, while modern and comfortable, have received mixed feedback on size with some guests feeling they could be more spacious for a four-star establishment. Moxy Chester's lounge scene also receives high praise, contributing to the vibrant and friendly environment.
Despite some reviews that indicate the hotel does not quite meet four-star expectations, the majority affirm that Moxy Chester deserves its rating. Points of excellence include the lovely food, cleanliness and well-maintained facilities, making it a viable option for those seeking a modern and comfortable stay. Complaints about the hotel being "not up to four-star standard" appear to be outweighed by positive feedback, although some guests felt it was a little pricey for a single night's stay.
Business
The hotel features business-savvy amenities, including meeting rooms and conference facilities, which are frequently noted as ideal for business meetings. The rooms themselves are designed with work in mind with well-located desks and functional workspaces, allowing guests to work directly from their rooms. While some reviews mention that desk spaces can be small or uncomfortable, the overall setup is seen as beneficial for getting tasks done.
Moxy Chester also garners positive feedback for its clean rooms and the helpful staff, contributing to a smooth and efficient business trip. Networking in the relaxed bar area is another highlight, offering a good atmosphere for connecting with other professionals.
Despite some issues with WiFi and occasional poor service on business requests, the hotel generally provides a good value for money with a business-friendly vibe. Frequent flyers and business travelers find the hotel’s environment conducive to both work and relaxation, making it a practical choice for their stays in Chester.
Luxury
The atmosphere at Moxy Chester is both trendy and clean, contributing to a chic and modern vibe throughout the hotel. Visitors appreciate the professional and friendly service with staff attaining a four-star standard that enhances the luxurious experience. The fashionable and well-thought-out design elements, including the industrial chic decor, further impress guests, making the hotel feel like a world-class establishment.
Not just about looks, Moxy Chester also offers functional and pleasant amenities like super comfy beds, high-quality toiletries and complimentary welcome drinks, including free cocktails on arrival. The hotel’s bar is noted for being very good, supporting an enjoyable and relaxing stay.
Although some guests feel the hotel does not justify a £200 per night price tag, the majority still find it reasonably priced given the high luxury setting. While there were minor criticisms regarding queueing and the authentic luxe versus perceived value, these did not overshadow the overall luxurious ambiance and high-end service. The combination of a great location, comfy amenities and a chic atmosphere make Moxy Chester a trendy and luxurious choice for travelers.
Dog Friendly
The hotel permits dogs in various areas, including breakfast settings, making it convenient for pet owners to dine without worrying about leaving their pets behind. The pet-friendly policy is comprehensive, offering dog beds and amenities for purchase, ensuring that all furry guests have what they need for a comfortable stay.
Located adjacent to a dog park, Moxy Chester is ideal for guests who enjoy taking their dogs for walks, adding to the appeal of this pet-friendly hotel. This welcoming atmosphere extends to both pets and their owners, creating a harmonious experience for all.
No, Moxy Chester doesn't have any pool.
No, a spa isn't available at Moxy Chester.
Yes, Moxy Chester welcomes dogs.
No, parking facilities aren't available at Moxy Chester.
Yes, Moxy Chester has a gym.
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