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Summary of reviewsThe 'a&o Köln Neumarkt' receives praise for its prime location, central to Cologne’s main attractions and public transport. Guests appreciate the hotel's close proximity to landmarks like the Cologne Cathedral and the Belgian Quarter, as well as the variety of dining options, bars and shops nearby. The neighborhood, lively yet peaceful, enhances the overall experience with convenient amenities like underground parking.
Regarding breakfast, many guests find the variety and freshness of offerings satisfactory, though some point out a lack of diversity and occasional lapses in cleanliness and staff efficiency. The overall consensus is that it provides good value for money but has room for improvement in service and menu options.
Rooms receive mixed reviews. Positively, they are generally described as clean, spacious and well-equipped with modern furnishings. Family rooms, in particular, are noted for their practicality. However, some guests find the rooms small, especially families or groups and there are issues with cleanliness, lack of air conditioning and noise insulation.
Cleanliness at the hotel varies with many finding the rooms and facilities well-maintained and tidy, but others face inconsistencies, encountering issues like dusty surfaces and unclean bathrooms. The staff at the hotel are frequently praised for their friendliness, professionalism and helpfulness, which significantly enhances the guest experience.
The WiFi service is another mixed bag. While many guests find it fast and stable, others experience disconnections and varying quality between different parts of the hotel. Parking facilities also divide opinion: those who secure a spot appreciate the convenience, though the limited spaces and high cost are drawbacks for some.
For families, the hotel offers practical, clean rooms that are generally comfortable and affordable. The central location and friendly staff add to the appeal, despite some noise issues. The nightlife around the hotel is vibrant and suits young party-goers, but may be too noisy for those seeking a quieter stay.
Beds garner mixed feedback as well. Comfort levels vary with some beds described as super comfy, while others are found to be too firm or noisy with issues like hard mattresses and cleanliness of bed linens noted.
In summary, 'a&o Köln Neumarkt' offers a good budget-friendly stay with a stellar location and helpful staff, suitable for tourists and young travelers but with areas that can benefit from improvements, particularly in room space, cleanliness and noise control. Families and business travelers may find it a suitable option given its value for money and central positioning. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
Room Types
Twin RoomLocated on the upper floors with great city views.
Family Room (2 Adults + 2 Children)This spacious room with wooden furniture and laminate flooring for 2 adults and 2 children under 17 years.
Please note that children may be asked for ID to prove their age.
For the bunk beds bed linen is provided for self-covering.
Single RoomLocated on the upper floors with great city views.
Four bed RoomModern and bright room with wooden furniture and laminate flooring.For the bunk beds bed linen is provided for self-covering.
Six-Bed RoomLarge room with wooden furniture and laminate flooring.For the bunk beds bed linen is provided for self-covering.
Bed in 6-Bed Dormitory RoomSpacious dormitory with wooden furniture and laminate flooring.
Triple RoomThis triple room has a satellite TV.For the bunk beds bed linen is provided for self-covering.
Bed in 4-Bed Dormitory RoomRooms are 15 square metres.
Bed in 8-Bed Dormitory RoomRooms are 22 square metres.
Guest Reviews
7.1
Good
Location
Situated in a prime spot, a&o Köln Neumarkt offers easy access to many of Cologne's main attractions. Guests often praise the hotel's central location, which is just a short walk to Neumarkt and in close proximity to various public transport options, including the subway and tram. This connectivity allows visitors to quickly reach iconic sites like the Cologne Cathedral and the bustling Belgian Quarter, making the hotel an excellent choice for leisure travelers and young adventurers.
The immediate surroundings are lively yet peaceful, filled with numerous dining establishments, bars and shops. This convenience extends to nearby LGBTQ+ venues and the vibrant nightlife scenes on Schaafenstraße and Zülpicher Platz, offering diverse social options. A short stroll takes you to popular shopping streets and cultural landmarks, adding to the appeal for those wishing to explore the city by foot.
Furthermore, the neighborhood itself is described as quiet and picturesque, providing a serene retreat after a day of sightseeing. Practical amenities such as underground parking further enhance the experience, making it a seamless and user-friendly option for travelers.
In summary, a&o Köln Neumarkt's location strikes an ideal balance between accessibility and comfort, earning high remarks for its close proximity to Cologne's key attractions, excellent public transport links and vibrant local amenities.
Breakfast
The breakfast experience at a&o Köln Neumarkt garners mixed reviews from guests. Many highlight the variety and adequacy of the offerings, describing it as a good European-style meal with plenty of options ranging from pancakes to vegan spreads. Several guests appreciate the freshness and taste of the food, calling it delicious and satisfying. The breakfast buffet is praised for being extensive with something to suit everyone’s preferences, offered at a reasonable price.
However, there are notable criticisms. Some guests feel the breakfast is meager and lacks diversity, pointing out issues like limited options and the absence of staples like scrambled eggs and bacon. There are also complaints about the efficiency of the staff in replenishing the buffet and maintaining cleanliness with reports of dirty tables and dishes. The basement location of the breakfast room is another downside for some, making the dining environment less pleasant.
Overall, while the breakfast at a&o Köln Neumarkt is generally appreciated for its variety and value for money, there is room for improvement in terms of service, cleanliness and menu diversity.
Rooms
The guest reviews for the rooms at a&o Köln Neumarkt present a mixture of opinions. On the positive side, many guests appreciated the cleanliness and spaciousness of the rooms, noting they were tidy, functional and well-equipped for a comfortable stay. The modern furnishing and new furniture were well-received and the atmosphere was often described as pleasant and cozy. Comfortable beds and sufficient facilities like separate showers and toilets in the rooms were highlighted as strong points. Additionally, the family rooms, which featured double beds and bunk beds, were popular among guests traveling with children.
However, there were several points of criticism as well. A common complaint was about the room size, especially for families or groups with many describing them as small and cramped. Several guests noted issues with the cleanliness, such as partially made beds, dust and occasional mold in the bathrooms. The lack of air conditioning was another frequent issue, making the rooms uncomfortably warm, especially during summer. Noise from the streets and thin walls also detracted from the experience for some.
Overall, while the rooms at a&o Köln Neumarkt are functional, clean and provide good value for money, they have room for improvement in terms of space, air conditioning and noise insulation.
Beds
The beds at 'a&o Köln Neumarkt' receive mixed reviews from guests. Many guests found the beds to be comfortable, clean and cozy with phrases such as "very comfortable beds" and "super comfy beds" frequently mentioned. The beds also provided adequate privacy for many and some appreciated the convenience of features like storage baskets under the beds and USB connections.
However, several reviews pointed out that guests had to make their own beds, particularly in rooms with bunk beds, which was a common inconvenience. Additionally, there were mentions of issues such as hard mattresses, noisy metal frames and worn-out bed components that detracted from the overall comfort. Some beds were also noted to be either too firm or to slide off their frames easily with sporadic back pain reports linked to the bed firmness.
The cleanliness of the bed linens and sheets was another point of contention with some guests praising their cleanliness while others noted stains or the need to pay extra for linens. Overall, while the beds generally offer a decent level of comfort corresponding to the value for money, there are notable areas that could benefit from improvement for a more consistent guest experience.
Cleanliness
Despite being a budget-friendly accommodation with a central location, the cleanliness of a&o Köln Neumarkt has sparked mixed reviews. Most guests highlight the rooms and facilities as modern, clean and well-maintained, contributing to a generally comfortable stay. Many users appreciated the cleanliness of the rooms, bathrooms and general areas with some describing them as spotless, tidy and catching praises for their neat presentation.
However, there are notable criticisms indicating inconsistencies in upkeep. Regular issues mentioned include dusty surfaces, unclean bathrooms and instances of previous occupant's waste not being disposed of. Some guests also noted problems such as moldy showers, dirty linens and insufficient bathroom maintenance. Given the range of feedback, it appears that while some guests have encountered immaculate conditions, others have faced less favorable sanitary standards.
Overall, a&o Köln Neumarkt manages to deliver clean and functional rooms for many, yet there seems to be a need for improvement in maintaining consistent hygiene throughout the property.
Staff
Guest reviews for a&o Köln Neumarkt predominantly highlight the staff's exceptional friendliness and helpfulness, explaining that most staff members go above and beyond to assist guests. The reception is often praised for its welcoming and accommodating atmosphere with some guests mentioning specific employees who made their stay particularly enjoyable. The staff is cited as professional, attentive and courteous with instances of individuals being notably supportive and thoughtful in their service.
However, there were a few mentions of less favorable encounters where staff members were described as unhelpful or unfriendly. Despite these occasional lapses, the overall sentiment remains positive, suggesting that these experiences are exceptions rather than the rule.
Many guests appreciated the efficiency of the check-in and check-out processes and the staff's willingness to provide useful information about the city. Special commendations were given for handling unexpected situations smoothly and maintaining professionalism even during busy times.
In sum, the general consensus is that the a&o Köln Neumarkt staff greatly contribute to a positive guest experience, characterized by high standards of courtesy, helpfulness and a warm, welcoming atmosphere.
Wi-Fi
'A&O Köln Neumarkt' receives mixed feedback regarding its WiFi services. On the positive side, many guests noted that the internet was fast, stable and secure, which was particularly helpful for those working remotely. They appreciated the ease of logging in and the availability of free internet access. Several reviews highlighted that the WiFi worked well or even perfectly in certain areas of the hotel.
However, some guests did encounter issues. There were occasional disconnections and lagging and the WiFi quality varied significantly between different parts of the hotel. While the common areas seemed to have a more reliable connection, the WiFi in the rooms was often described as weak or unstable. A few guests also had trouble with an unsecured network and invalid security certificates on certain devices.
Despite the inconsistencies, the hotel’s WiFi managed to meet the basic needs of most guests with several finding it satisfactory enough for everyday use. For those who prioritize a strong and steady internet connection, the experience at 'A&O Köln Neumarkt' seems to be a hit or miss.
Parking
Travelers to a&o Köln Neumarkt have mixed feelings about the parking facilities at the hotel. On the positive side, there is underground parking available with about 30 spaces, which are well-arranged and conveniently accessible from the hotel. Booking a parking space in advance is recommended and often successful, ensuring a spot upon arrival. Some guests found the onsite, monitored parking a significant bonus, considering it safe and covered. The parking garage, though expensive at around 17-20 euros per day, was appreciated by those who managed to secure a place, highlighting the convenience and peace of mind it offered.
However, several guests pointed out limitations and challenges regarding parking. The number of available parking spots is often insufficient, leading to a fully booked garage and difficulty finding a space. The parking area can be tight and cozy, making maneuvering somewhat challenging. Additionally, the cost of parking is frequently cited as high with some feeling it's overpriced compared to other city locations.
Despite these issues, those who secured a parking spot found the facilities to be of good quality and the availability a considerable advantage during their stay. For future visitors, it's advisable to contact the hotel directly to reserve parking in advance, given the limited availability.
Family
The a&o Köln Neumarkt offers a practical and convenient option for families traveling to Cologne. With clean and bright family rooms that can accommodate up to six people, it provides a comfortable environment for parents and children alike. The rooms are well-maintained, featuring stylish beds, including bunk beds for kids and the setup is generally ideal for families.
The hotel is particularly appreciated for its affordability and central location, making it suitable for short-term family stays. While not overly lavish, its functional aspects, such as a small play area, separate shower and toilet in some family rooms and convenient parking, add to the overall convenience for family travels.
The hotel also seems to cater well to large groups and school trips with ample space and a friendly atmosphere. However, noise can be an issue, particularly at night with some guests reporting disturbances from other guests.
Staff interaction appears to be mostly positive with many describing them as friendly and accommodating, although there are occasional mentions of less satisfactory service and some issues at check-in.
Overall, a&o Köln Neumarkt stands out as a good, budget-friendly option for families seeking to explore Cologne, though families with very young children or those seeking quieter nights might want to be cautious.
Nightlife
The area around a&o Köln Neumarkt offers a lively and vibrant nightlife scene, complete with many pubs, bars, terraces and cafes, making it an excellent location for those looking to enjoy good food and drinks. The neighborhood is bustling, especially on weekends and offers a variety of activities that seem relatively safe.
However, the noise levels can be quite high, particularly due to the presence of many student groups and teenagers who are often loud and can cause disturbances late into the night. The sounds of partiers, noisy hallways and street noise can be exhausting for anyone looking for a quiet stay. The area is particularly suited for young people who want to party until morning rather than those seeking tranquility.
The a&o Köln Neumarkt itself is described as clean and well-maintained with bright rooms and good reception, but the noise from other guests and the street can be persistent, making sleep challenging for light sleepers. Despite the noise, the hotel's location provides easy access to public transport, allowing for convenient travel around Cologne.
Overall, a&o Köln Neumarkt is ideal for party-goers and those looking to immerse themselves in Cologne's energetic nightlife, but it might not be the best choice for families or individuals seeking a peaceful retreat.
Business
'a&o Köln Neumarkt' offers a decent option for business travelers with its fair value for money and convenient location, making it easy to walk or use public transportation. The clean and well-maintained rooms, along with functional equipment, meet basic business needs. The hostel caters to many business customers and offers amenities like meeting rooms and common workspaces, although the latter may sometimes lack functioning tools.
The hotel provides a professional and friendly reception team and guests appreciated the responsive staff. Check-in and check-out were uncomplicated and staff members were helpful in providing necessary documents like invoices for business purposes.
However, potential shortcomings include occasional issues with non-functioning office facilities and a less-than-quiet environment unsuitable for remote work. Additionally, while the luggage storage service was safe, some guests found the rooms to be basic and not particularly comfortable, especially for extended stays. Overall, 'a&o Köln Neumarkt' serves as a sufficient base for business travelers seeking a straightforward and economical option.
Accessible
The 'a&o Köln Neumarkt' is commendably accessible for guests with disabilities, particularly in terms of location and transport connections. Positioned in an easily accessible area, it is convenient for public transportation, including subway, tram and bus stops. Guests have noted its proximity to attractions and the connectivity to various transportation options, making it ideal for exploring Cologne.
The hotel's facilities, though not extensively detailed in reviews about accessibility, include essential amenities like a lift, which ensures the core areas of the hotel are reachable. However, it's important to mention that the elevator doesn’t reach the 5th floor, which might be inconvenient for some. Despite this, the overall accessibility of the rooms and the hotel’s infrastructure is generally well-reviewed.
Additionally, the 24-hour reception ensures that assistance is available at any time, adding to the convenience for all guests, including those with limited mobility. While the accessibility of specific rooms wasn't explicitly mentioned, the general tone suggests that the hotel is well-maintained, clean and bright, contributing to a positive stay experience. This makes 'a&o Köln Neumarkt' a viable option for travelers with accessibility needs.
Dog Friendly
The 'a&o Köln Neumarkt' receives positive remarks for its dog-friendly facilities and services, making it a suitable choice for pet owners. Guests appreciate the uncomplicated check-in process when accompanied by their dogs, emphasizing the friendly and open-minded staff. The rooms are described as clean, spacious and equipped with clean linens, contributing to a pleasant stay. Moreover, the convenience of amenities such as ATMs and laundry services within the property enhances the overall experience. However, it's important to note that dogs are not allowed in the dining area. Overall, the hotel is regarded as appropriately animal-friendly and offers good rooms for pets, making it a practical and affordable option for those traveling with their furry companions.
No, a&o Köln Neumarkt doesn't have any pool.
No, a spa isn't available at a&o Köln Neumarkt.
Yes, a&o Köln Neumarkt welcomes dogs.
Yes, parking facilities are available at a&o Köln Neumarkt.