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Summary of reviewsHotel Barchetta Excelsior is a centrally located hotel in the heart of Como's old town with stunning views of the lake and harbor. The hotel is just steps away from the pedestrian zone and the Duomo, making it an ideal location for exploring the city's many tourist attractions. Guests appreciate the hotel's cleanliness, friendly and accommodating staff and comfortable beds. The breakfast buffet receives mixed reviews, but some guests describe it as comprehensive and diverse. The rooms are overall clean, comfortable and well-appointed, although some guests found them to be outdated and in need of renovation. The hotel scores highly with its guests for cleanliness with efficient housekeeping services and attentive staff. The hotel does not offer on-site parking, but alternative options are available. Despite some comments on firmness, the majority of guests highly recommend this hotel for its location and comfort. Show more
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Hotel with EV Charging Stations
Luxury Hotel
Family Friendly Hotel
Dog Friendly Hotel
Do you accept dogs in all rooms? Yes
Is there an extra charge? Yes, € 20 per night
Should the dog owner notify you before checking in? Yes, During the booking process
What is the maximum number of dogs per room? Only one dog is allowed
Is there a maximum weight of dogs accepted? No
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? Yes
Should the dog remain leashed at all times in public areas? No
Are the dogs allowed on the furniture? No
Are the dogs allowed on beds? No
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Owners are responsible for any damage caused by the dog
Is there a refundable deposit to guard against damages? Yes
Except for dogs, do you also accept other pets? Yes
Do you have a written and comprehensive pet policy available on request? Νο
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Yes, at a cost: depend external company provide it on request
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Villa d'Este protocol
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? doctor on call
Has the hotel closed during the pandemic? Yes Reopening Date: Unknown
Additional Information: Guest's and Staff's hands are our main goal
Standard Double or Twin RoomThis room features air conditioning, a minibar and a TV with satellite channels.
Please specify your bed-type preference when booking.
Double or Twin Room with Lake ViewThis room features air conditioning, a minibar and a TV with satellite channels.
Please specify your bed-type preference when booking.
Double or Twin Room with City ViewOffering free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin/double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a wardrobe as well as city views.
Double Room with Lake ViewThis double room has air conditioning
About Hotel Barchetta Excelsior
License: 013075-ALB-00007, IT013075A14NVRFMPV
Guest Reviews
8.2
Very Good
Location
Hotel Barchetta Excelsior boasts an excellent location in the heart of Como's old town with stunning views of the lake and harbor. The hotel is just steps away from the pedestrian zone and the Duomo. The location is ideal for exploring the city's many tourist attractions and it is close to ferry access as well. Guests appreciate the hotel's cleanliness, friendly and accommodating staff and comfortable beds. The breakfast buffet is also top-notch. Many guests rave about the breathtaking views from their rooms and the balcony. The location is especially convenient with easy access to shops, restaurants and markets. Some guests note that the hotel is a bit noisy due to its central location. Overall, Hotel Barchetta Excelsior is the perfect choice for travelers looking for a hotel in the best spot in town.
Breakfast
The breakfast at Hotel Barchetta Excelsior has received mixed reviews from guests. While some have found it to be excellent with a great variety of options, others have criticized it for being basic and lacking in quality. Several guests have mentioned that the coffee, eggs and bacon were cold, while others have complained about the outdated bread and fruit. However, there have been positive comments about the continental and hot offerings with some describing it as comprehensive and diverse. Gluten and dairy-free options are also available. The breakfast room has received negative comments for being small, overcrowded and lacking in ambiance. Despite this, the location of the hotel provides easy access to waterfront and shopping areas. Overall, although some guests have been disappointed in the breakfast, others were satisfied with the selection and quality.
Rooms
The rooms at Hotel Barchetta Excelsior are overall clean, comfortable and well-appointed, although some guests found them to be outdated and in need of renovation. Many rooms offer stunning views of Lake Como from balconies. The bathroom facilities received mixed reviews with some guests finding the shower over the bathtub to be inconvenient or unsafe for older guests. Some guests also noted that the hotel is quite loud and walls may be thin. However, the staff were generally friendly and efficient and housekeeping services were praised. The breakfast buffet was deemed satisfactory by most guests, but some thought more choices should be available at a four-star hotel. Overall, the rooms receive positive reviews for cleanliness, spaciousness and views.
Beds
Hotel Barchetta Excelsior offers a great location along with comfortable and spacious rooms. Several guests have praised the hotel's friendly staff and delicious breakfast buffet. While some guests felt that the beds were a little firm, many others found them to be very comfortable. Despite the comments on firmness, the majority of guests enjoyed their stay and highly recommend this hotel. The hotel's location and the comfort of the beds were specifically highlighted by many reviewers.
Cleanliness
Hotel Barchetta Excelsior is a centrally located hotel that scores highly with its guests for cleanliness. Guests consistently report that their rooms are tidy and clean with some describing the cleanliness as exceptional. The efficient housekeeping service ensures that rooms are cleaned every day with friendly staff who are attentive to guests' needs. Some guests appreciate the hotel's location and its friendly and helpful staff. The hotel is described as being clean and comfortable, although some guests note that it could benefit from a renovation. One reviewer was disappointed with the cleanliness of their room at a partner hotel but found the cleanliness at this hotel to be exceptional. While some guests have noted dirty-looking carpets, the vast majority of reviews praise the hotel for being very clean. Finally, guests appreciate the wide variety of breakfast offerings and the amazing views. Overall, guests are very happy with the cleanliness of Hotel Barchetta Excelsior, making it a top choice for travelers who value tidiness and hygiene.
Staff
The staff at Hotel Barchetta Excelsior is praised by guests for being friendly, welcoming and attentive. They are always happy to answer any questions and go out of their way to make sure guests feel comfortable. The reception staff are especially helpful and knowledgeable. The rooms are consistently tidy and clean and some offer stunning lake views from the balcony. The breakfast spread boasts a great variety and is served with an amazing view. The staff are also bilingual with some being able to speak French, Italian and English. Guests commend the hotel’s central location, close proximity to the lake and pier and excellent parking arrangements. Despite some comments about the hotel being in need of a renovation, guests agree that the staff make up for any shortcomings with their warm and professional approach.
Parking
The Hotel Barchetta Excelsior does not offer on-site parking, but a sister hotel nearby provides parking at a cost of 24 euros per night. However, some guests found alternative parking options in public garages within a 10-minute walk. The automated underground parking at the nearby Hotel Palace is mentioned positively for its convenience. The hotel's central location and stunning views of Lake Como are highlighted, as is the helpfulness of the staff in arranging alternative parking options. Some guests note the need to enter the restricted traffic zone and inform the hotel of their car to avoid fines. However, the cost of parking at the sister hotel is criticized for being too high. Some guests found parking to be a hassle and a few had to park several minutes away from the hotel. Despite the lack of on-site parking, guests generally appreciated the hotel's amenities and location.
No, Hotel Barchetta Excelsior doesn't have any pool.
No, a spa isn't available at Hotel Barchetta Excelsior.
Yes, Hotel Barchetta Excelsior welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Hotel Barchetta Excelsior.
