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Summary of reviewsThe Waverley Hotel stands out as a highly convenient and accessible accommodation option, particularly praised for its ideal location near Crewe Railway Station and the town center. Guests frequently commend its proximity to local amenities and attractions, making it an excellent choice for various types of travelers, including those on business trips or family visits.
One of the hotel's most celebrated features is its breakfast, consistently highlighted for its variety, quality and generous portions. Whether opting for the full English or simpler dishes, guests appreciate the freshly cooked-to-order options available. Although dinner options received commendations for their quality and value, the limited dining schedule meant some guests had to venture out for meals, a task made easier by helpful staff recommendations.
The rooms at The Waverley Hotel are deemed clean and comfortable, providing basic yet satisfactory accommodation. Cleanliness is a strong point with mentions of spotless communal areas and well-kept rooms. However, the need for refurbishment is often noted with some rooms being described as dated and in need of modern updates.
The hotel's remarkable hospitality is another major highlight. Staff members, especially those at the reception, are consistently praised for their friendliness, helpfulness and efficient service. Their accommodating nature has left a positive impression on many guests, contributing to the overall pleasant experience at the hotel.
While the hotel offers free Wi-Fi, connectivity issues are a common complaint among guests with weak signals and poor coverage often mentioned. Despite this drawback, The Waverley Hotel's provision of family-friendly amenities and pet-friendly policies, including the acceptance of dogs and thoughtful touches like dog biscuits, make it an appealing choice for family and pet travelers alike.
Finally, the hotel’s central location allows for easy exploration of Crewe’s vibrant nightlife, though this can sometimes lead to disturbances due to noise from nearby venues. Overall, The Waverley Hotel is a well-regarded choice for those seeking accessible, friendly and clean accommodation, ideal for short stays and providing good value for money with a few areas that could benefit from improvement. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Dog Play Area
Do you accept dogs in all rooms? Yes
Is there an extra charge? Yes, £ 10 per night
Should the dog owner notify you before checking in? Not necessarily
What is the maximum number of dogs per room? Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted? No
Are there any leash-free play areas? Yes
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? Yes
Are the dogs allowed on beds? Yes
What are the basic requirements to accept a dog?
Must not be aggressive
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Is there a refundable deposit to guard against damages? No
Do you provide any of these?
Food and water bowls
Except for dogs, do you also accept other pets? Yes
Do you have a written and comprehensive pet policy available on request? Yes
Single RoomA Freeview TV, private shower room and tea/coffee making facilities are featured in this room. Free Wi-Fi is also available in most areas of the hotel.
Double RoomA Freeview TV, private shower room and tea/coffee making facilities are featured in this room. Free Wi-Fi is also available in most areas of the hotel.
Some rooms can accommodate an extra bed for an extra charge per night. Please contact the hotel for more information.
Twin RoomA Freeview TV, private bathroom and tea/coffee making facilities are featured in this room. Free Wi-Fi is also available in most areas of the hotel. 1 twin room has a bath only.
Some rooms can accommodate an extra bed for an extra charge per night. Please contact the hotel for more information.
Two-Bedroom ApartmentThis apartment boasts a living room with a Freeview TV and a kitchenette, along with a twin room and a double room. Please note there is no cooker available. 2 of these apartments have a double shower, 1 has a shower over a bath.
This is a 2-storey building with stairs, so please bear this in mind if your booking with small children or disabled people.
Two-Bedroom SuiteThis is a 2 bedroom accommodating with a private bathroom, sleeps 4 people, 1 double room, 1 twin room, each room has own Freeview TV and tea and coffee making facilities. Suitable for families or small groups ( i.e contractors, friends )
This is a ground floor room and can be used for disabled access, but does not have disabled facilities.
This room does not have a lounge.
Triple Room with ShowerThis is lovely ground floor triple room which sleeps 3 people, 1 double bed and 1 single bed, large flat screen Tv and tea and coffee making facilities. Good sized bathroom with walk in shower.
This room has disabled access, but does not have disabled facilities.
Guest Reviews
7.5
Good
Location
Situated in an ideal location, The Waverley Hotel consistently receives praise for its convenience and accessibility. Guests appreciate its proximity to Crewe Railway Station with many reviews highlighting the short walking distance of around five minutes. This makes it perfect for those traveling by train or using Crewe as a stopover. Additionally, the hotel is well-placed for access to Crewe’s town center, football ground and a variety of local amenities including shops, restaurants, bars and takeaways. With such a central position, the hotel also offers easy access to the surrounding area, making it a handy choice for visitors attending events or exploring local attractions. Overall, its location caters well to a variety of needs, whether for business, family visits or leisure activities.
Breakfast
The Waverley Hotel's breakfast offerings have consistently impressed guests with their variety and quality. Descriptions frequently mention the breakfast as excellent, fantastic and even the best they've ever had at a hotel. Many reviews highlight the extensive range of options available, from hearty full English breakfasts to more straightforward choices like scrambled eggs on toast, all freshly cooked to order. Guests appreciate the generous portions and the attention to detail with specific mentions of perfectly cooked poached eggs and a delicious selection of hot and cold items.
The breakfast setting itself is both comfortable and pleasant, adding to the overall enjoyment. Moreover, the availability of vegan options and the flexibility for early takeaways cater to a wide range of dietary preferences and schedules. Despite a few minor critiques about temperature and flavor, the overwhelming sentiment is that the breakfast at The Waverley Hotel is a standout feature, contributing significantly to the overall positive experiences of guests.
Dinner
The Waverley Hotel, strategically located near the railway station and opposite a charming Italian restaurant, has garnered diverse reviews regarding its dining options. Guests praised the excellent dinner choices and well-catered meals, highlighting the delicious offerings at the hotel. The buffet-style dinner was particularly appreciated with one reviewer noting the exceptional value of the dinner priced at £7.99. Breakfast also received commendations for its wide variety and quality with some lauding the food served during weddings and at other events.
However, potential guests should be aware of the hotel's limited dining schedule. The restaurant was noted to be closed during weekends and in the evenings, leading many to explore alternative dining options nearby. Nonetheless, staff earned kudos for their great restaurant recommendations, ensuring guests still enjoyed good meals even when the hotel's own facilities weren't available.
Areas for improvement were mentioned, particularly the visible dust on the green chairs in the dining area and some confusion regarding meal times. Yet, despite these minor drawbacks, the overall dining experience at The Waverley Hotel left many guests satisfied.
Rooms
Rooms at 'The Waverley Hotel' are frequently described as clean and comfortable, providing a basic but satisfactory accommodation experience for travelers. Guests often found them to be good value for money and well-suited for overnight stays. The small houses or apartments attached to the hotel received positive mentions for their layout and suitability for longer stays or for families.
Despite these positives, many reviews highlighted that the rooms are dated and in need of refurbishment. Issues such as small and cramped spaces, old-fashioned decor and poor maintenance have been common points of concern. Some rooms were reported to be warm and cosy, while others suffered from being too cold or too warm. Noise levels were acceptable in some reviews, but others noted thin walls and disturbances.
While the general amenities met basic needs – with clean bedding, plenty of hot water and essential tea/coffee facilities – specific problems like uncomfortable chairs, tiny TVs and poorly functioning showers detracted from the overall experience. Guests who mentioned specific rooms had varying experiences with some finding them modern and clean, while others found them tired and unpleasantly smelly.
Overall, 'The Waverley Hotel' appeals to those looking for simple and affordable accommodation, but prospective guests should be prepared for some inconsistencies in room quality and comfort.
Beds
The beds at The Waverley Hotel generally score well in terms of comfort with numerous guests praising them as very comfortable, comfy and even extremely comfortable. Many noted that the beds made them feel at home with fresh linen and additional blankets enhancing their experience. A fair number of visitors appreciated the warm and clean conditions of the beds, contributing to a good night's sleep.
However, there were some mixed experiences. Several reviewers found the mattresses hard, lumpy or noisy with bed springs being a frequent point of complaint. Some beds were reported to be too small or pushed against walls, making them less accessible and comfortable. Pillows also received some criticism for being too firm and a few guests mentioned the use of plastic mattress covers.
Despite these issues, the overall sentiment leans towards a positive experience with the comfort level of the beds, providing a restful stay for most guests at The Waverley Hotel.
Cleanliness
The Waverley Hotel has garnered attention for its cleanliness with many reviews acknowledging the hotel's tidy and well-kept rooms. Guests frequently mention that their rooms were very clean, comfortable and suitably equipped. The communal areas of the property are noted to be spotlessly clean with a cosy atmosphere enhanced by the smell of clean linen.
The size of the apartments and their cleanliness has impressed several guests. Numerous mentions of clean sheets, towels and facilities highlight the hotel's commitment to maintaining hygiene standards. Families particularly appreciated the clean and comfortable accommodations suited to their needs.
However, feedback suggests areas for improvement. Some guests reported issues such as dusty blankets, dirt marks on radiators and crumbs on tables. Bathrooms, while generally clean, occasionally suffered from issues including mould, dusty tissue holders and hairs stuck in tiles and corners. A few negative reviews highlighted dirty carpets, worn-out towels and a dated appearance that could use some updating.
Overall, while there are occasional lapses, the Waverley Hotel consistently maintains a high standard of cleanliness, making it a generally favorable option for travelers seeking a tidy and comfortable stay.
Staff
The reviews for The Waverley Hotel highlight the staff's remarkable hospitality. Consistently described as friendly, helpful and welcoming, guests repeatedly praise the warm reception and efficient service they received. Leanne, a member of the reception team, received specific accolades for her friendliness and helpful nature.
The hotel's staff is noted for their accommodating attitude, often going above and beyond to ensure a comfortable stay for their guests, even accommodating last-minute bookings. They maintain a professional demeanor while being polite and courteous, making both check-in and overall interaction with guests pleasant and smooth.
Whether at the reception, bar or breakfast service, the staff's friendliness and attentiveness stand out. Despite a couple of mentions of less-than-welcoming interactions, the overwhelmingly positive feedback emphasizes a superb, cheery and supportive team. This dedication to excellent customer service leaves a lasting impression on visitors, contributing significantly to the hotel's appeal and guest satisfaction.
Wi-Fi
While The Waverley Hotel offers many comforts for its guests, the Wi-Fi service leaves much to be desired. Feedback indicates frustration and disappointment with the internet experience, highlighting issues such as poor connection quality, lack of coverage in rooms and inconsistent accessibility. Many guests reported that the Wi-Fi didn't extend to their rooms, making it difficult to stay connected. The signal was often too weak to perform essential tasks like video calls and some even experienced complete inability to connect to the Wi-Fi throughout their stay. For those relying on internet access during their visit, this could be a significant drawback.
Family
The Waverley Hotel provides an excellent environment for family stays, making it a highly recommended destination for those traveling with children. Families have praised the spacious and clean rooms with many highlighting the family-friendly amenities such as adjoining rooms and convenient apartments with downstairs toilets.
The hotel offers a variety of accommodation options suitable for families, including large family rooms, two-bedroom suites and adequately sized twin rooms. Guests appreciated the comfort and cleanliness of the rooms, which contributed to an enjoyable stay for families of all sizes.
The hotel is particularly noted for its family-oriented services and facilities, ensuring that children have their own space and families can experience a relaxed and pleasant visit. The large rooms are cost-effective and allow for comfortable accommodations regardless of the children's ages. The courtyard is another perk, making it perfect for those traveling with pets, such as dogs.
Overall, The Waverley Hotel is a great choice for family trips, often recommended by guests who traveled with children and enjoyed the family-centric amenities provided by the hotel.
Nightlife
The Waverley Hotel is situated in the heart of a bustling nightlife scene, making it an ideal spot for those eager to explore local bars, restaurants and clubs. A plethora of dining and drinking establishments are just a short walk away, allowing guests to sample a variety of cuisines and beverages conveniently. The proximity to numerous fast food outlets and restaurants, especially those near the station, adds to the appeal for night owls and food lovers alike.
However, the lively atmosphere around the hotel comes with its downsides. Guests have frequently reported disturbances from loud music, particularly from nearby pubs and restaurants that often play until the early hours of the morning. The noise can be particularly bothersome with events such as karaoke nights, weddings and parties contributing to the commotion. The presence of many drunk people and outdoor nightlife activities can sometimes make the area feel less safe for pedestrians, especially late at night.
Despite these challenges, the hotel's location remains a prime spot for those wanting to partake in the vibrant city center nightlife, offering easy access to a multitude of entertainment options.
Dog Friendly
The Waverley Hotel is well-regarded for its dog-friendly environment, making it a commendable choice for travelers with pets. Guests found the hotel perfect for their dogs with thoughtful touches such as dog biscuits offered at reception enhancing the stay. The venue accommodates dogs of all sizes, including small dogs, which are easily manageable within the hotel premises. Families and individuals with guide dogs appreciated the spacious rooms provided.
The hotel allows dogs in various areas, including the conservatory, which adds to its pet-friendly appeal. Guests have consistently noted that it’s easy to bring along their pets and they're pleased with the overall acceptance of dogs.
However, it’s essential to be aware of additional charges for bringing pets with reports indicating fees between £10 and £12. While this may come as a surprise to some, the overall positive sentiment towards the hotel’s dog-friendly policies remains strong.
No, The Waverley Hotel doesn't have any pool.
No, a spa isn't available at The Waverley Hotel.
Yes, The Waverley Hotel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at The Waverley Hotel.