Buchanan Arms Hotel & Leisure, Sure Hotel Collection
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Summary of reviewsThe Buchanan Arms Hotel & Leisure, Sure Hotel Collection is located in the charming and quiet village of Drymen, making it a great base for touring Scotland and exploring local landmarks. Reviews of the breakfast and dinner options were mixed with some guests finding them excellent while others were disappointed. The hotel's rooms were also a mixed bag with some guests praising their spaciousness and comfort while others found them outdated and in need of refurbishing. The hotel's cleanliness and staff received mixed feedback with some guests praising the friendly and helpful staff while others reported issues with unprofessional behavior. The hotel's leisure facilities, including the pool, sauna and gym, were well-maintained and enjoyable, although some guests reported limitations on access to the pool. Despite some negative feedback, the hotel's comfortable beds and great staff make it a good value for money.
Categories
Hotel near Golf Courses
Family Friendly Hotel
Business Hotel
Hotel with Parking
Cheap Hotel
Hotel with Gym
Hotel for Yoga
3-Star Hotel
Guest Reviews
The location of the Buchanan Arms Hotel & Leisure, Sure Hotel Collection is a definite highlight according to guest reviews. While it's not far from Glasgow city, the hotel is situated in the charming and quiet village of Drymen, which is ideal for touring Scotland. Many day trip options are available in all directions and there's a cool park/hike location across the street. A couple of restaurants and shops are only a 2-minute walk away while the property is easy to find. The hotel's central location is also perfect for exploring local landmarks and nearby historic pubs. The hotel is even located at the beginning of the West Highland trail, making it a great base for walking and taking in the beautiful scenery. Overall, guests loved the lovely little village feel of the location while still being within easy reach of Glasgow.
Reviews of the breakfast at the Buchanan Arms Hotel & Leisure, Sure Hotel Collection were a mixed bag - while some guests found it to be excellent, others thought it was best to avoid it altogether. Many compliments were given for the great and plentiful options available with some even describing it as the best breakfast they've had so far. On the other hand, there were complaints of cold food, limited options and even half of the breakfast being inedible. Some guests had to pre-book a time for breakfast, while others were initially refused it. However, when it lived up to its reputation, the individually cooked breakfast was described as fit for kings. The serving staff were praised for being efficient and pleasant, but some guests noted that the breakfast experience was let down by a lack of clean plates and missing menu items. Additionally, some guests mentioned concerns with the hotel's peeling wallpaper, cracked ceiling and smell of dampness - but the good areas, such as the public rooms and the swimming pool, were also pointed out as positives. Finally, some guests felt that the £10 price tag for toast and marmalade was a little steep.
The dinner options at Buchanan Arms Hotel & Spa seemed to be a bit hit or miss according to guest reviews. Some guests were disappointed to find no evening meal or catering on site, while others had a lovely meal at a small pub nearby. Unfortunately, some guests found the food offered at the hotel to be underwhelming with descriptions ranging from "not good" to "average at best." Others had limited dinner options due to a private function or the restaurant being closed altogether. However, those who were able to enjoy dinner at the hotel praised the food and atmosphere as outstanding with some even calling it exceptional. The breakfast service, on the other hand, received mixed reviews with some guests finding it lovely while others described it as diabolical. Overall, guests should double-check with the hotel regarding the availability of dinner and dining options during their stay.
Buchanan Arms Hotel & Leisure, Sure Hotel Collection's rooms are a mixed bag according to guest reviews. While some guests rave about the large, spacious and comfortable rooms, others complain that rooms are outdated with decor that needs some love. Some guests reported issues such as broken furniture, dirty carpets and musty and cold rooms needing updating. However, others praise the spotlessly clean and cosy rooms and the recent renovation of some areas of the hotel. There are also complaints about the noise levels and basement rooms being small and musty. Overall, the hotel rooms would benefit from refurbishing and updating to make guests more comfortable.
The Buchanan Arms Hotel & Leisure, Sure Hotel Collection offers a variety of beds with most guests finding them to be very comfortable. There are large, super king-size beds that guests raved about, although a few mentioned that the bedding or mattress wasn't nice. Some guests found the beds to be a little too hard, while others complained about lumpy or noisy mattresses. Despite these issues, many guests enjoyed comfy and warm beds. The hotel doesn't seem to have very good sound proofing so noise can be an issue. Overall, despite being an older hotel that may need some updating in certain areas, comfortable beds and great staff make it a good value for money.
Guest reviews of the Buchanan Arms Hotel & Spa were mixed when it came to cleanliness. While some guests found their rooms to be "squeaky clean," "comfortable, clean and welcoming," and "spotlessly clean," others reported that their rooms were "dirty," "grubby," and "unclean," with a "smell of dampness" and "cobwebs everywhere." A few guests experienced issues with mold, peeling wallpaper, cracked ceilings and stained carpets and chairs. Despite these problems, many guests praised the cleanliness of the spa and leisure facilities, which were "well maintained" and "very relaxing." Some guests also mentioned that the hotel was in need of redecoration and updating. Staff responsiveness varied with some guests reporting that their towels and toiletries were not changed, while others had no issues. Overall, the hotel's cleanliness and condition received a mix of positive and negative feedback from guests.
The Buchanan Arms Hotel & Leisure, Sure Hotel Collection has an amazing and polite staff who go above and beyond for their guests. Most of the staff is friendly, accommodating, helpful and approachable, making guests feel welcome and comfortable during their stay. However, a few guests reported some issues with clueless or unfriendly staff, which could benefit from hospitality training. The South African Manager from Cape Town was specifically praised for being very friendly and helpful. The restaurant and spa staff were excellent and very nice. The breakfast was good and served by a friendly young man. Some guests were not happy with the reception staff's unprofessional behavior or lack of structure, while others were pleased with the warm welcome and exceptional service. Still, some reported issues with staff shortages, sporadic bar service and lost revenue opportunities. Despite some negative feedback, most reviews highlight the lovely hotel with nice and helpful staff as the reasons to come back.
Guests who were expecting a seamless WiFi experience at Buchanan Arms Hotel & Leisure, Sure Hotel Collection were met with mixed experiences. While some found the free Wi-Fi service offered by the hotel to be reliable, it was only accessible in the lounge area and not inside the rooms. An ample number of guests complained that they couldn't connect to the Wi-Fi in their rooms, finding it spotty or non-existent. On the other hand, a few guests found the Wi-Fi to be working fine in the hotel's lounge area but had a bit of trouble accessing it from their respective rooms. The lack of in-room Wi-Fi connectivity was a significant letdown for many guests, tarnishing their overall experience, while others complained about the outdated nature of the hotel's rooms.
The Buchanan Arms Hotel & Leisure, Sure Hotel Collection boasts exceptional leisure facilities, including a big warm pool, a steam room, hot tub and sauna. Though some reviews mention that the spa needs maintenance and the sauna was broken, guests still enjoyed using the facilities, which were well-managed and clean. The staff in the leisure club and spa were friendly and access to the swimming pool and gym from early morning until late was a great added benefit. The spa definitely makes the hotel, providing a lovely stay and excellent pool and spa facilities. Despite wear and tear, the leisure facilities were great, especially after a hike.
Guests at Buchanan Arms Hotel & Leisure, Sure Hotel Collection have access to some great leisure facilities during their stay. The pool, sauna and gym are all available for use from early morning until late at night. The gym facilities are exceptional and guests have described them as brilliant. The pool and leisure facilities are well-maintained with the gym being a good size. Some guests did mention that the spa and gym were a bit outdated, but overall, they were very good. Although some parts of the hotel were outdated, the pool and gym were awesome and highly recommended.
The Buchanan Arms Hotel & Leisure, Sure Hotel Collection is a fantastic place to stay if you're looking for accessible and enjoyable leisure facilities. Guests can enjoy free use of the brilliant pool, steam room, sauna and hot tub, which are a great bonus for any stay. The big, warm and heated pool is perfect for a relaxing dip after a long day of exploring. Families will love the fact that kids absolutely loved the pool with its lovely atmosphere. The leisure center also features a sauna and gym for a comprehensive workout. The staff takes great care in ensuring that the pool is well managed and clean and it was enjoyable to swim several times. Nevertheless, some guests complained about limitations on access to the pool with scheduled swimming lessons and restrictions on usage times that weren't advertised or clearly communicated; however, the overall experience remains exceptional. All in all, there's nothing better than coming back to Buchanan Arms Hotel & Leisure, Sure Hotel Collection, a perfect place to unwind with a swim or sauna after a day of sightseeing.
The Buchanan Arms Hotel & Leisure, Sure Hotel Collection offers a family room for guests with children. However, some guests have faced issues with the room size and door width, along with disturbances caused by dogs barking. The hotel's swimming lessons for children were also avoided by some guests. While some guests were informed beforehand about the unavailability of the hotel's restaurant, others were told at the last moment. Despite these issues, some guests enjoyed their stay with their kids having a separate room for themselves. Overall, the hotel is not recommended unless guests are desperate or have no other options.
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Location
Breakfast
Dinner
Rooms
Beds
Cleanliness
Staff
Wi-Fi
Spa
Gym
Pool
Family
No, Buchanan Arms Hotel & Leisure, Sure Hotel Collection doesn't have any pool.
No, a spa isn't available at Buchanan Arms Hotel & Leisure, Sure Hotel Collection.
No, Buchanan Arms Hotel & Leisure, Sure Hotel Collection doesn't allow dogs.
Yes, parking facilities are available at Buchanan Arms Hotel & Leisure, Sure Hotel Collection.
Yes, Buchanan Arms Hotel & Leisure, Sure Hotel Collection has a gym.
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