Crowne Plaza Dubai Marina by IHG
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Summary of reviewsCrowne Plaza Dubai Marina by IHG, is highly regarded for its prime location in the heart of Dubai Marina, offering direct access to the Marina walk and proximity to key attractions such as Marina Mall, the beach and the DMCC metro station. Guests appreciate the scenic waterfront views and the surrounding convenience of grocery stores, restaurants and cafes. The hotel stands out as an ideal choice for both business and leisure travelers, providing easy access to popular destinations and stunning marina vistas.
The breakfast experience is consistently celebrated for its rich, diverse and high-quality offerings. Guests enjoy a variety of fresh fruits, juices, hot and cold dishes and made-to-order omelets, often dubbing it a highlight of their stay. The friendly and attentive breakfast staff further enhance the dining experience, despite occasional overcrowding and service delays.
Dinner also receives commendation for its excellent quality and varied options, particularly in the onsite Thai restaurant. Though some guests note smaller portions and menu repetitiveness over extended stays, the overall dining experience is positively marked by attentive service and the appealing option to dine both indoors and on the pleasant terrace.
Rooms at Crowne Plaza Dubai Marina impress guests with their comfort, cleanliness and modern amenities. Spacious and well-designed, the rooms often feature stunning marina views and luxury fittings. Daily housekeeping maintains high standards of hygiene, contributing towards an upscale ambiance. While minor design issues and occasional maintenance problems are mentioned, the overall sentiment towards the rooms remains very positive.
Cleanliness is a significant strength with guests frequently praising the spotless rooms and well-maintained common areas. The hotel exhibits a modern, tidy and fresh ambiance, which adds to the comfort and satisfaction of guests.
Exceptional service from the staff stands out as a major highlight. From the friendly and professional reception staff to the attentive restaurant and housekeeping teams, the personnel contribute significantly to a pleasant guest experience. Personal touches and the team's dedication to exceeding expectations are frequently noted, further enhancing the hotel's reputation.
The hotel's Wi-Fi receives favorable feedback overall with most guests finding it fast, stable and reliable. Occasional issues with connectivity during peak times are noted, but the majority of reviews confirm a satisfactory internet experience.
The spa at Crowne Plaza Dubai Marina is praised for its relaxing and high-quality services, particularly the Raaya Signature Massage. Guests find the spa treatments exceptional and the staff professional and friendly, contributing to a rejuvenating experience.
The gym, though described as clean and well-equipped with modern facilities, receives mixed reviews regarding its size. While the 24/7 accessibility is appreciated and the facility meets most fitness needs, some guests feel that it could benefit from expansion and additional equipment.
The pool area receives mixed reviews. While guests appreciate the cleanliness and maintenance, some find it too small and lacking sunlight due to its shaded location. The lap pool and comfortable sunbeds offer some comfort, but the limited size and sun exposure are considered drawbacks.
Parking services generally satisfy guests with spacious underground facilities and efficient valet services, despite minor inconveniences like slow valet service and parking fees.
In summary, Crowne Plaza Dubai Marina by IHG, offers an exceptional experience with its strategic location, impressive breakfast and dinner offerings, comfortable and clean rooms and outstanding staff service, making it a highly recommended accommodation in Dubai Marina.
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The breakfast experience is consistently celebrated for its rich, diverse and high-quality offerings. Guests enjoy a variety of fresh fruits, juices, hot and cold dishes and made-to-order omelets, often dubbing it a highlight of their stay. The friendly and attentive breakfast staff further enhance the dining experience, despite occasional overcrowding and service delays.
Dinner also receives commendation for its excellent quality and varied options, particularly in the onsite Thai restaurant. Though some guests note smaller portions and menu repetitiveness over extended stays, the overall dining experience is positively marked by attentive service and the appealing option to dine both indoors and on the pleasant terrace.
Rooms at Crowne Plaza Dubai Marina impress guests with their comfort, cleanliness and modern amenities. Spacious and well-designed, the rooms often feature stunning marina views and luxury fittings. Daily housekeeping maintains high standards of hygiene, contributing towards an upscale ambiance. While minor design issues and occasional maintenance problems are mentioned, the overall sentiment towards the rooms remains very positive.
Cleanliness is a significant strength with guests frequently praising the spotless rooms and well-maintained common areas. The hotel exhibits a modern, tidy and fresh ambiance, which adds to the comfort and satisfaction of guests.
Exceptional service from the staff stands out as a major highlight. From the friendly and professional reception staff to the attentive restaurant and housekeeping teams, the personnel contribute significantly to a pleasant guest experience. Personal touches and the team's dedication to exceeding expectations are frequently noted, further enhancing the hotel's reputation.
The hotel's Wi-Fi receives favorable feedback overall with most guests finding it fast, stable and reliable. Occasional issues with connectivity during peak times are noted, but the majority of reviews confirm a satisfactory internet experience.
The spa at Crowne Plaza Dubai Marina is praised for its relaxing and high-quality services, particularly the Raaya Signature Massage. Guests find the spa treatments exceptional and the staff professional and friendly, contributing to a rejuvenating experience.
The gym, though described as clean and well-equipped with modern facilities, receives mixed reviews regarding its size. While the 24/7 accessibility is appreciated and the facility meets most fitness needs, some guests feel that it could benefit from expansion and additional equipment.
The pool area receives mixed reviews. While guests appreciate the cleanliness and maintenance, some find it too small and lacking sunlight due to its shaded location. The lap pool and comfortable sunbeds offer some comfort, but the limited size and sun exposure are considered drawbacks.
Parking services generally satisfy guests with spacious underground facilities and efficient valet services, despite minor inconveniences like slow valet service and parking fees.
In summary, Crowne Plaza Dubai Marina by IHG, offers an exceptional experience with its strategic location, impressive breakfast and dinner offerings, comfortable and clean rooms and outstanding staff service, making it a highly recommended accommodation in Dubai Marina.
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Romantic Hotel
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Pool Lap Lanes Outdoor Pool
Name of the pool: Main pool
Location of the pool: Outdoor pool
Pool surface size: 80 m2
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5-Star Hotel
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About Crowne Plaza Dubai Marina by IHG
License: 810270
Guest Reviews
Location
The hotel’s location is a gateway to numerous attractions with the beach a brief 10-15 minute walk away and the DMCC metro station just a short stroll from the premises, ensuring easy connectivity to other parts of the city, including downtown Dubai and Sheikh Zayed Road. Guests appreciate being near popular destinations like Ain Dubai, JBR and Pier 7, adding to the appeal.
Beyond its favorable location, the Crowne Plaza Dubai Marina is known for offering spectacular views of the marina from many of its rooms, enhancing the overall experience. Guests commend the cleanliness, the welcoming staff and the convenience of nearby grocery stores, restaurants and cafes that make it easy to settle in and explore the vibrant surroundings.
In summary, Crowne Plaza Dubai Marina stands out as an ideal choice for those looking to stay in the center of the action, offering unparalleled access to the marina, beach and metro while providing a picturesque setting and exceptional service.
Breakfast
Guests appreciate the variety of fresh fruits, juices, hot and cold dishes and made-to-order omelets included in the buffet. The breakfast is described as sumptuous, opulent and exceptionally well-organized, often being a highlight of their stay. There are mentions of occasional overcrowding and sporadic service delays, but these minor inconveniences are overshadowed by the generally positive experience.
The breakfast staff gets frequent commendations for their friendliness and attentiveness, contributing to a welcoming atmosphere. Despite a few criticisms regarding the consistency and variety of offerings on some days, the overall consensus deems the breakfast exceptional and well worth the experience.
In summary, breakfast at Crowne Plaza Dubai Marina is celebrated for its quality, variety and the pleasant dining setting by the waterfront, making it a cherished part of guests' stays.
Dinner
However, some guests note that the dinner meal portions are small and the menu options could benefit from more variety over extended stays. While some found the food repetitive over time, others appreciated the convenience of substituting dinner for lunch, which comes with its own diverse buffet.
Service in the dining areas is also highly rated with attentive and friendly staff contributing positively to the dining experience. The option to dine both indoors and outdoors, coupled with a pleasant restaurant terrace, adds to the appeal.
Overall, while there are areas for improvement in menu diversity and portion sizes, the dining experience at Crowne Plaza Dubai Marina is generally well-regarded for its quality and service.
Rooms
Guests find the rooms to be equipped with all necessary facilities, including large showers and soundproofed windows, ensuring a comfortable stay. Daily housekeeping is praised for maintaining the cleanliness and neatness of the rooms. Despite a few remarks about some rooms being smaller than expected, a majority of visitors appreciate the room size, which is often deemed sufficient and well-exploited in design.
There are occasional mentions of design issues, such as heavy doors, poorly positioned furniture or noise from traffic or window cladding. Some guests reported outdated rooms or minor maintenance issues like leaks or smelly areas. However, these aspects seem to be exceptions rather than the rule.
Overall, the rooms at Crowne Plaza Dubai Marina offer a luxurious and comfortable retreat with impressive views, making it a commendable choice for travelers seeking both convenience and style in their Dubai accommodations.
Beds
The bedding is also praised for its quality and cleanliness, contributing to the overall comfort. Guests appreciate the spaciousness and well-designed nature of the rooms, which add to a restful stay. Despite a few guests finding the beds not to their personal taste and noting the occasional issue with bed size or firmness, the vast majority of reviews testify to a high level of satisfaction with the bedding experience at this hotel.
Cleanliness
Staff
Special mentions frequently go to individual staff members such as Kibriya, who served breakfast attentively and the incredibly helpful concierge staff. Housekeeping, led by professionals like Ram, is noted for maintaining high cleanliness standards and responding promptly to requests. Guests commend the staff's ability to anticipate and fulfill needs, mentioning that the team is always on their toes, greeting courteously and exceeding expectations.
Managers and front desk personnel, including the likes of Mr. Mahmoud and receptionists such as Roula, are recognized for their friendliness and efficiency. The staff's high level of training and experience is evident in their courteous behavior and quick problem-solving skills. The supportive and helpful nature of the team adds a layer of comfort and ease for travelers.
Multiple reviews also express gratitude towards specific employees who have made personal celebrations, such as anniversaries, special by going the extra mile. This personal touch is appreciated and remembered by many guests.
Despite a few isolated incidents of communication barriers and unhelpfulness, the overall sentiment is overwhelmingly positive. The staff at Crowne Plaza Dubai Marina are seen as the heart of the hotel's impeccable service, enhancing the guest experience with their unwavering dedication, support and warm hospitality.
Wi-Fi
Spa
Gym
However, a few guests have pointed out that the gym could benefit from expansion and additional equipment, such as another elliptical machine. Some have described the gym as tiny or not big enough, though it generally meets the needs of most visitors. Despite these minor criticisms, the overall sentiment remains positive with many recommending the gym for its impressive facilities and suitability for most fitness routines.
Pool
However, many guests found the pool to be notably small and sometimes cramped, especially given the size and capacity of the hotel. It rarely gets direct sunlight because of its shaded location and the surrounding skyscrapers, which was a downside for those looking to sunbathe. The modest pool size and limited sun loungers often left guests feeling the area was insufficient and not quite matching the overall elegance of the hotel.
Despite the pool being functional and clean, its smaller-than-expected size and limited exposure to sunlight were seen as drawbacks that somewhat diminished the experience. The pool area, while sometimes offering a good view, did not wow guests, especially those who expected grander facilities in line with the rest of the hotel’s offerings.
Parking
However, some visitors noted the slow service of the valet and the inconvenience of waiting. There are mentions of limited parking spaces, making the situation challenging at times. Despite these minor issues, car park staff and the ease of booking taxis or using services like Uber add to the overall positive experience. A small downside is the parking fee, as parking is not free of charge. Nonetheless, guests find the hotel’s parking provisions satisfactory overall with a good balance of convenience and security.
Family
The staff at Crowne Plaza Dubai Marina receive high marks for their attentiveness and warm interactions with children, often going above and beyond to meet the needs of families. They are noted for being great with kids and providing thoughtful touches, such as complimentary cakes for children's birthdays, which enhance the overall family experience.
Guests have highlighted various facilities that contribute to a fun and enjoyable family stay, such as the pool area and kids club, which are perfect for family fun and activities. The hotel’s location also provides easy access to shopping and entertainment, ensuring that everything a family might need is close at hand.
While overwhelmingly positive reviews emphasize the hotel's suitability for family travel, a few guests have noted areas where the hotel could be more family-oriented. However, the general consensus points to Crowne Plaza Dubai Marina as a top choice for families looking for a pleasant and accommodating place to stay in Dubai.
5 Star
The hotel shines through its five-star class, offering services and facilities that are often described as fully deserving of the rating. Guests highlight the exceptional service, noting the staff’s unwavering commitment to ensuring a five-star vibe throughout the hotel. Dining options and room features are also commended for their luxurious quality, reinforcing the hotel's status as a top-tier establishment.
However, some reviewers feel the hotel falls short in certain areas. Criticisms include a lack of breakfast variety and some amenities that don't quite meet five-star standards. Despite these occasional drawbacks, the overall sentiment is that the hotel provides excellent value for money and remains a standout option in Dubai Marina.
Overall, while there are a few areas for improvement, Crowne Plaza Dubai Marina remains a highly recommended choice among luxury hotels, praised for its stellar service, high-quality facilities and exceptional hospitality.
Business
In terms of amenities, the business center and facilities are well-managed and the numerous business meeting rooms and spaces are ideal for corporate needs. The hotel offers ample business facilities, including a business lounge, frequently recommended for relaxing yet productive sessions. Personalized services such as corporate access rooms further aid in conducting seamless business meetings.
Business travelers appreciate the hotel's convenient location in the JLT/Marina area, making it a strategic spot for those with appointments in this bustling business district. The hotel's positioning on the marina offers not only practicality but also a pleasant view, enhancing the overall stay experience.
Although options for business lunches could be more varied, the hotel's comprehensive business-friendly features and services ensure that business trips are effortlessly smooth. The combination of practical amenities and strategic location make Crowne Plaza Dubai Marina an ideal destination for those seeking to balance work with comfort and efficiency during their stay.
Accessible
There are accessible features integrated seamlessly into the hotel's amenities, including the pool and gym, which can be accessed without any difficulties. The hotel also offers two accessible parking slots and easy access to the adjacent marina promenade. The overall design of the hotel provides straightforward access by car and ensures that guests can move around with ease. These aspects combined make the Crowne Plaza Dubai Marina a convenient and accessible choice for travelers with disabilities.
Outdoor Pool
Honeymoon
Luxury
The hotel's ambiance radiates a luxurious atmosphere, making it an ideal location for significant celebrations like marriage anniversaries. The attention to detail and cleanliness add to the overall exceptional experience, making guests feel pampered and valued.
The luxurious breakfast and high-standard facilities significantly contribute to the delightful stay. Panoramic views and an elegant, stylish environment complement the luxury layout of the hotel. Guests find excellent value for money with the combination of luxury services and excellent five-star offerings.
Whether for business or leisure, the accommodating staff and their wonderful service underscore the luxury feel of the hotel. The Crowne Plaza Dubai Marina stands out as a luxuriously comfortable stay, promising excellent facilities, perfect cleanliness and a remarkable attention to detail, all of which make guests highly recommend this luxury hotel.
Romantic
Couples can savor lovely evenings with drinks on the terrace, soaking in the romantic view from their room or balcony with some suites offering breathtaking views of the marina. The environment is consistently described as ideal for couples, whether celebrating a one-year marriage anniversary or a milestone like a 35th wedding anniversary. With its romantic dinner options and stunning views, Crowne Plaza Dubai Marina stands out as a beautiful and romantic spot for a memorable stay.
Yes, Crowne Plaza Dubai Marina by IHG has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Crowne Plaza Dubai Marina by IHG.
No, Crowne Plaza Dubai Marina by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Dubai Marina by IHG.
Yes, Crowne Plaza Dubai Marina by IHG has a gym.
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