Dubai25.19406500,
55.28390700,
Al Ohood Street Dubai Downtown(Show on Map)
8.5
Very Good
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Summary of reviewsMövenpick Hotel Apartments Downtown Dubai receives considerable praise from guests, especially for its excellent location. Situated mere minutes from the Dubai Mall and close to the Burj Khalifa, the hotel offers easy access to shopping, dining and entertainment options. Guests appreciate the nearby amenities like supermarkets and easy availability of taxis, despite some noting its distance from the beaches.
The breakfast experience is generally positive with guests enjoying the variety and quality of the food, as well as commendable service from staff members like Sandra and Mr. Michael. However, some reviews point out the need for more diverse options and quicker service. The dinner receives similar feedback; while the outdoor evening buffet and room service meals are praised, concerns about the limited and pricey menu persist.
Rooms at the hotel are widely praised for their spaciousness, modern amenities and cleanliness. Families find the large rooms and fully-equipped kitchenettes particularly convenient. Despite a few maintenance issues, such as dated decor or minor cleanliness concerns, the majority of reviews emphasize the comfort and suitability of the apartments for family stays.
The hotel's overall cleanliness is commended, although some guests reported inconsistencies in the cleaning service. The staff, however, consistently receive high accolades for their friendliness and professionalism, enhancing the overall guest experience significantly. Individuals like Ayman, Michael and Sandra are frequently mentioned for their exceptional service.
Free Wi-Fi is available but its quality is inconsistent with some guests experiencing weak or slow connections. The gym receives generally positive reviews for its cleanliness and equipment, despite suggestions for more space and additional machines. The pool areas, both for adults and children, are celebrated for their cleanliness, family-friendly setups and scenic views of the cityscape and Burj Khalifa.
Parking at the hotel is convenient and well-managed, offering both self-parking and valet options, although some guests mentioned the narrowness of certain spaces. The hotel is noted for its accessibility features, making it a suitable option for guests with disabilities.
Families find the hotel particularly accommodating with spacious rooms and attentive service geared towards children. The children's pool is well-received for its safety and cleanliness, adding to the hotel's appeal for family stays. The outdoor pool area with its cleanliness and well-maintained facilities, enhances the hotel’s overall feature set.
Overall, Mövenpick Hotel Apartments Downtown Dubai stands out for its strategic location, spacious and well-equipped rooms, friendly staff and family-friendly amenities, making it a highly recommended option for visitors to Dubai. Show more
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Categories
Luxury Aparthotel
Aparthotel Taking Steps Towards Sustainability
Family Friendly Aparthotel
Aparthotel with Swimming Pool
Heated Pool Children's Pool Outdoor Pool
Location of the pool:Outdoor pool
Is it a pool of special type?
Heated pool
In the pool there is also:
an area designated for children
Pool surface size:270 m2
Pool minimum depth:0,90 m
Pool maximum depth:1,50 m
Pool maximum length:30 m
When is the pool open?All year
Opening hours:07:00 - 22:00
The pool also has:
Lifeguard supervision
Around the pool, there are also available:
Showers
Lockers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Sauna
The water of the pool is sanitized using:
Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Additional information regarding the hotel:Kid's pool: -Min. Depth 0,47M -Max Depth 0,47M
Shallow end is only available for the main pool
Answers last updated by Mövenpick Hotel Apartments Downtown Dubai
To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms Please specify: Handicapped rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?No
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Handicapped rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Handicapped rooms
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Answers last updated by Mövenpick Hotel Apartments Downtown Dubai
Aparthotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No Not required as per Dubai municipality
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 15 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Accor's ALLSAFE plan
HACCP
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Following Dubai Municipality Guidelines
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)?
Has the hotel closed during the pandemic? No
Answers last updated by Mövenpick Hotel Apartments Downtown Dubai
Family Connecting Three-Bedroom ApartmentThe apartment features a combination of a two bedroom apartment and a studio room with a kitchenette.
One-Bedroom ApartmentThe apartment features a kitchenette and a king size bed.
Deluxe King RoomThe studio features a kitchenette and a king size bed.
Deluxe Twin RoomThe studio features a kitchenette and two twin beds.
Deluxe King - Burj Khalifa ViewThe studio features a kitchenette and a king size bed.
One-Bedroom Apartment - Burj Khalifa viewThe apartment features a kitchenette and a king size bed.
Two-Bedroom ApartmentThe apartment features a kitchenette, a king size bed and two twin beds.
PenthouseThe apartment features three bedrooms, a hot tub and a terrace.
About Mövenpick Hotel Apartments Downtown Dubai
License: 812659
Guest Reviews
8.5
Very Good
Location
Mövenpick Hotel Apartments Downtown Dubai is praised for its exceptional location, making it an ideal choice for visitors aiming to explore the heart of Dubai. The hotel is just a short walk from the iconic Dubai Mall with many guests highlighting the convenience of being only minutes away on foot. This proximity allows easy access to the renowned Burj Khalifa, downtown Dubai and a variety of shopping, dining and entertainment options.
Reviewers consistently mention the hotel's central position, expressing satisfaction with the nearby amenities, including supermarkets and essential services. The location also provides easy access to taxis and Ubers, streamlining transportation to other parts of the city. Despite its centrality, some reviewers note its distance from the beaches, but the advantages of nearby attractions and services seem to outweigh this for most guests.
Overall, the hotel's location is a standout feature, frequently described as perfect, fantastic and very convenient for both short stays and extensive explorations of the city's downtown area.
Breakfast
The breakfast experience at Mövenpick Hotel Apartments Downtown Dubai received mixed feedback with many praising its positive aspects. Guests frequently mentioned the friendly and attentive service, specifically highlighting hosts like Sandra and Mr. Michael for their exceptional hospitality. The breakfast buffet was generally described as fantastic, plentiful, varied and offering a wide schedule with options to suit different dietary needs. Guests appreciated the tasty and delicious food, which included items like cereals, fruits, a salad bar, various breads, hot dishes and Indian cuisine.
However, some criticisms were also noted. Several reviewers felt that the breakfast selection could be more diverse, mentioning that the buffet was sometimes basic and offered limited options. There were remarks about the breakfast area being small and the service occasionally slow. The quality of certain items, such as dried out cheese and the lack of variety, were points of disappointment for some guests. Furthermore, others found the breakfast to be expensive, especially considering the limited choices.
In summary, while the breakfast at the Mövenpick Hotel Apartments Downtown Dubai is often enjoyed for its taste and service, there are areas where improvement is needed, particularly in expanding the variety of options available to guests.
Dinner
Mövenpick Hotel Apartments Downtown Dubai offers a mixed dinner experience according to guest reviews. While the evening buffet, particularly the outdoor setting, has been described as sensational, there are concerns regarding the limited and relatively expensive dinner menu, especially for children. Service at the poolside is appreciated and room service meals receive positive feedback. However, some guests faced issues with long wait times and misunderstandings about meal inclusions during their stay.
Rooms
The rooms at Mövenpick Hotel Apartments Downtown Dubai have been praised for their spaciousness, cleanliness and modern facilities. Guests have noted that the rooms are large, well-equipped and comfortable, featuring amenities such as kitchenettes, large refrigerators, ovens and washing machines, making them highly convenient for families. Many visitors appreciated the prompt and excellent room service, as well as the cleanliness maintained throughout their stay.
The apartments are described as very suitable for families, offering multiple bedroom options and connecting rooms, which cater well to larger groups. The hotel's location, close to Dubai Mall, adds to its convenience. Despite a few mentions of rooms looking dated or some issues with maintenance, such as air conditioning and coffee machine cleanliness, the overall impression is positive. Guests have highlighted the beautiful structure, quick check-in process with friendly staff and great customer service as significant advantages.
Though there were occasional complaints about specific rooms not being up to expectations or minor cleanliness issues, the majority of reviews emphasized comfort, modernity and the spacious nature of the rooms, making Mövenpick Hotel Apartments a commendable choice for visitors seeking a comfortable and family-friendly stay in Downtown Dubai.
Beds
Mövenpick Hotel Apartments Downtown Dubai offers beds that guests frequently describe as comfortable and well-laid-out, ensuring a good night's rest. Many found the beds exceptionally cozy with some mentioning it was the most comfortable they've ever slept in. The linens are generally clean, although there are occasional reports of dirty beddings and tables, as well as issues with the pillows being uncomfortable. The furniture in some rooms appears old and worn out, which detracts slightly from the overall experience. Despite these minor issues, the hotel's convenient location near the Dubai Mall and excellent room service contribute positively to the overall value for money. The staff are also noted to be helpful, enhancing the guests' stay.
Cleanliness
The cleanliness of Mövenpick Hotel Apartments Downtown Dubai garners varied reviews from guests, highlighting both positive and negative aspects. Many guests praise the hotel for its overall cleanliness, describing it as very clean organized and boasting spotlessly clean rooms. Daily housekeeping and good cleaning service stand out as key positive points with guests often commending the hotel's clean, modern and hygienic environment. The proximity to Dubai Mall also adds to the appeal, making it an attractive choice for travelers.
However, not all reviews are glowing. Some guests report issues with the cleaning service, noting instances where cleaning was not up to par or rooms were not cleaned daily. Superficial cleanliness and occasional bad smells were also mentioned. Despite these inconsistencies, many reviews conclude that the hotel's cleanliness is generally good, if not exceptional, making it a solid option for those seeking a comfortable and clean stay in Dubai.
Staff
The staff at Mövenpick Hotel Apartments Downtown Dubai consistently receive high praise for their friendliness, professionalism and supportive nature. Guests often mention the excellent English-speaking skills and the polite, accommodating attitude of the reception staff, which includes standout individuals like Ayman, Michael and Sandra. The hotel's waitstaff, especially at breakfast, are noted for their attentiveness and helpfulness, making dining experiences particularly pleasant.
Visitors frequently highlight the exceptional service provided by employees across all departments, from the front desk to housekeeping and valet services. Special mentions go to staff members such as Abdullah, Ayman and the service manager Morris, who have left a lasting positive impression. The quick response to guests' needs and the willingness to assist in all matters contribute greatly to guest satisfaction.
Throughout their stay, guests feel welcomed by the warm and courteous staff, who ensure a seamless and enjoyable experience. Whether it's granting room upgrades, offering useful tourist information or responding swiftly to requests, the team at Mövenpick Hotel Apartments Downtown Dubai excels in delivering high-quality service. Despite minor issues with valet parking, the overwhelming consensus is that the hotel's staff significantly enhance the overall comfort and enjoyment of guests' stays.
Wi-Fi
Mövenpick Hotel Apartments Downtown Dubai offers free wifi and some guests have praised the service as excellent and fast. However, other reviews indicate that the quality of the internet connection can be inconsistent. A number of guests mentioned that the wifi was weak or slow in various areas including the terrace and the pool. There are calls for improvement and maintenance, suggesting that an upgrade to the wifi system could enhance the overall guest experience.
Gym
The gym at Mövenpick Hotel Apartments Downtown Dubai receives mixed but generally positive reviews from guests. Many appreciated the decent size and cleanliness of the gym with several noting that it was well-equipped and met their workout needs during their stay. Guests frequently described the gym facilities as good, nice or excellent, highlighting that the area was neat and well maintained.
However, some guests felt that the gym could benefit from additional equipment and a larger space. Despite these minor critiques, the gym's quality and cleanliness were often praised and the option to use the gym by appointment for early morning workouts added convenience for guests with specific fitness schedules. Overall, the gym provides a satisfactory experience for most fitness enthusiasts staying at the hotel.
Pool
The pool at Mövenpick Hotel Apartments Downtown Dubai garners a lot of positive feedback from guests. Many reviewers highlight the excellent family-friendly setup and appreciate the heated pool feature, perfect for warming up in the sauna afterwards. Guests frequently remark on the pool's cleanliness and commend the pool area's neat and well-maintained condition. The stunning view of the skyscrapers and Burj Khalifa from the 4th-floor outdoor pool adds a special touch, creating a serene atmosphere despite the urban setting. Multiple cozy corners around the pool area provide a relaxed and comfortable environment. However, a few reviewers pointed out that the pool appears smaller than expected and some mentioned issues with occasional bad smells. Overall, the pool is considered by many to be a beautiful and welcoming space that enhances the hotel's amenities.
Parking
The parking experience at Mövenpick Hotel Apartments Downtown Dubai is largely positive. Guests frequently highlighted the complimentary car parking as a valuable feature. The hotel provides both self-parking and valet options with the valet service being particularly praised for its promptness and efficiency. Parking availability was also consistently mentioned, ensuring guests do not encounter issues finding a spot for their vehicles. The only minor drawback noted was the narrowness of some parking spaces. Despite this, overall feedback on parking reflects a well-managed and convenient service for visitors.
Family
Nestled in proximity to Dubai Downtown and the Dubai Mall, the Mövenpick Hotel Apartments Downtown Dubai stands out as an excellent choice for families. This family-friendly hotel boasts a variety of rooms, including spacious three-bedroom apartments designed to comfortably accommodate families of four or more. The hotel's convenient location offers easy access to kids' activities in the nearby area, making it a great choice for families looking to explore Dubai.
Guests frequently highlight the well-equipped and large rooms, which come with kitchenettes that add a layer of convenience for those traveling with children. The staff are noted for their caring and attentive service, particularly towards families and children, which enhances the overall experience.
Whether it's the immediate surroundings suitable for family strolls or the overall design of the hotel aimed at family comfort, the Mövenpick Hotel Apartments Downtown Dubai receives strong recommendations as a go-to option for families visiting the area.
Accessible
Mövenpick Hotel Apartments Downtown Dubai receives positive feedback for its accessibility features, making it a convenient option for guests with disabilities. Its prime location near Dubai Mall, easily reachable by taxis and Ubers, adds to its appeal. The hotel is reportedly wheelchair accessible with facilities designed for persons with disabilities and rooms suitable for people with special needs. Guests highlight the overall easy accessibility of the premises, though some mention occasional issues with construction noise affecting accessibility.
Children's Pool
The children's pool at Mövenpick Hotel Apartments Downtown Dubai has been well-received by guests, who appreciated its clean and well-maintained facilities. It includes specific wading areas designed for children and offers enough space for small kids to enjoy. The pool's setup has delighted many families with particular praise for being suitable even for very young children. Although there is no separate adult swimming area for children, the existing children's section is noted as very nice and enjoyable. Overall, the pool facilities have been a hit among kids and parents alike.
Outdoor Pool
The outdoor pool at Mövenpick Hotel Apartments Downtown Dubai consistently receives positive remarks from guests. Described as nice, great and more than wonderful, the pool stands out for its cleanliness and maintenance. The area is noted for being convenient and accessible, making it easy for guests to enjoy. The pool’s size is complemented by comfortable lounge chairs, enhancing the relaxation experience. Guests find the outdoor pool fun and enjoyable, praising its overall condition and upkeep. In summary, the outdoor pool at this hotel offers a pleasant and well-maintained space for leisure and relaxation.
Yes, Mövenpick Hotel Apartments Downtown Dubai has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Mövenpick Hotel Apartments Downtown Dubai.
No, Mövenpick Hotel Apartments Downtown Dubai doesn't allow dogs.
Yes, parking facilities are available at Mövenpick Hotel Apartments Downtown Dubai. For more information, read the answers to the Parking questionnaire
Yes, Mövenpick Hotel Apartments Downtown Dubai has a gym. For more information, read the answers to the Gym questionnaire