Vision Imperial Hotel Formerly Excelsior Hotel Downtown
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Summary of reviewsVision Imperial Hotel, formerly known as Excelsior Hotel Downtown, stands out predominantly for its prime location in the heart of Deira, Dubai. Guests appreciate its proximity to the Al Rigga Metro Station, the airport and a variety of shops, restaurants and essential services. This convenient and vibrant neighborhood ensures easy access to the city's attractions, making it ideal for both business and leisure travelers.
The cleanliness of the hotel is a strongpoint with guests frequently complimenting the well-maintained rooms, daily cleaning services and diligent cleaning staff. The beds are notably comfortable, providing a restful sleeping experience, although some issues with bed configuration and occasional discomfort are mentioned.
The staff receive high commendations for their exceptional service and friendliness. Mentioned by name, several staff members are particularly noted for their helpfulness, enhancing the overall guest experience with their professional and attentive service.
Breakfast at the hotel receives mixed reviews. While some guests praise the variety, quality and standout service by Chef Rauf, others criticize the limited options and repetitive menu. The breakfast room can become overcrowded and the selection doesn't always meet European expectations.
Guest feedback about the rooms highlights their cleanliness, comfort and spaciousness, though some note issues such as noise disturbances, cigarette smells and outdated furnishings. The hotel's free wifi and parking services also present a mixed bag; although some find the wifi fast and on-site parking convenient, others report unreliable internet connections and challenges with parking during peak hours.
The hotel's gym and pool facilities serve their purpose for basic fitness needs, though they are described as small and occasionally poorly maintained. The pool's early closing time and unavailability of adequate sun loungers were particularly noted.
For family stays, the hotel appears less suitable due to the presence of nightclubs and concerns about the environment being conservative family-friendly. Business travelers find the hotel convenient in terms of location and basic amenities but point out that it lacks proper business facilities and adequate soundproofing.
Despite its strengths, many guests feel that the hotel does not live up to its four-star rating, suggesting that its services and overall quality align more closely with a two or three-star standard. Nonetheless, Vision Imperial Hotel offers a largely comfortable and convenient stay with several commendable aspects.
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The cleanliness of the hotel is a strongpoint with guests frequently complimenting the well-maintained rooms, daily cleaning services and diligent cleaning staff. The beds are notably comfortable, providing a restful sleeping experience, although some issues with bed configuration and occasional discomfort are mentioned.
The staff receive high commendations for their exceptional service and friendliness. Mentioned by name, several staff members are particularly noted for their helpfulness, enhancing the overall guest experience with their professional and attentive service.
Breakfast at the hotel receives mixed reviews. While some guests praise the variety, quality and standout service by Chef Rauf, others criticize the limited options and repetitive menu. The breakfast room can become overcrowded and the selection doesn't always meet European expectations.
Guest feedback about the rooms highlights their cleanliness, comfort and spaciousness, though some note issues such as noise disturbances, cigarette smells and outdated furnishings. The hotel's free wifi and parking services also present a mixed bag; although some find the wifi fast and on-site parking convenient, others report unreliable internet connections and challenges with parking during peak hours.
The hotel's gym and pool facilities serve their purpose for basic fitness needs, though they are described as small and occasionally poorly maintained. The pool's early closing time and unavailability of adequate sun loungers were particularly noted.
For family stays, the hotel appears less suitable due to the presence of nightclubs and concerns about the environment being conservative family-friendly. Business travelers find the hotel convenient in terms of location and basic amenities but point out that it lacks proper business facilities and adequate soundproofing.
Despite its strengths, many guests feel that the hotel does not live up to its four-star rating, suggesting that its services and overall quality align more closely with a two or three-star standard. Nonetheless, Vision Imperial Hotel offers a largely comfortable and convenient stay with several commendable aspects.
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Hotel with Rooftop Pool
About Vision Imperial Hotel Formerly Excelsior Hotel Downtown
License: 1262747
Guest Reviews
Location
The vibrant neighborhood is ideal for those looking to immerse themselves in urban Dubai with nearby malls, markets and eateries adding to the appeal. The Al Ghurair Mall and various local dining spots are within walking distance. It's well-situated for both business and leisure, allowing visitors to experience the city's lively atmosphere. Despite the busy area, the hotel's strategic location is often highlighted as a key advantage, making commuting and exploring effortlessly manageable.
Overall, the Vision Imperial Hotel stands out for its exceptional location, offering unparalleled access to transportation hubs, amenities and city highlights, ensuring a comfortable and convenient stay for all its guests.
Breakfast
However, the breakfast experience is not universally acclaimed. Several guests pointed out a lack of variety, especially in fruit options and sweet foods and noted that popular items are often not replenished promptly. Guests mentioned that the breakfast room can become overcrowded and the overall quality and freshness sometimes fell short. For Europeans, in particular, the breakfast was described as almost non-existent and not very suitable. The limited options and repetitive menu were recurring points of criticism. Despite the mixed feedback, some reviewers found the breakfast to be just fine for a short stay, suggesting its adequacy in meeting basic expectations.
Rooms
However, several downsides are noted. A recurring issue is the lack of soundproofing, as guests often report noise disturbances from neighboring rooms or discos nearby. The presence of cigarette smoke is a significant concern for many with some rooms having a persistent smell despite being advertised as non-smoking. The age of the hotel's furnishings and certain areas appears to be a common complaint with many guests noting that the rooms and communal areas look tired and worn compared to the photos online. Issues such as malfunctioning TVs, cold water in the bathrooms and occasional cleanliness problems were also mentioned.
Though there are points for improvement, the overall sentiment suggests that while the hotel could benefit from some updates and better maintenance, the fundamental elements like cleanliness, space and bed comfort provide a satisfactory stay for many travelers.
Beds
However, there are some mixed reviews on this front. A few guests mention issues such as beds being uncomfortable, mattresses being too hard or pillows being dirty. Another recurrent issue is the configuration of the beds; several guests were disappointed to find that their request for a king-size bed resulted in two twin beds pushed together, which detracted from their comfort. Despite these occasional drawbacks, the majority of comments paint a picture of a hotel that provides a restful and pleasant sleeping experience in a clean and welcoming environment.
Cleanliness
However, some areas for improvement were noted. Complaints about old and dusty carpets, smoke odors and occasional lapses in thorough cleaning detract from an otherwise positive impression. Bathrooms, although generally clean and hallways, in particular, were mentioned as areas needing more attention. Despite these issues, the hotel's overall cleanliness contributes significantly to a pleasant stay, bolstered by the organized and courteous staff who maintain its pristine condition.
Staff
Special thanks were frequently given to individuals who went above and beyond to assist guests, such as Mr. Omar at the front desk, the Egyptian employee Thamer and various professionals like Tamer, Sandeep and Mahesh from room service. The consistent feedback suggests that guests appreciate the cooperative and smiley demeanor of the reception and housekeeping staff, which enhances their overall experience.
Although there are occasional criticisms regarding the reception desk and maintenance issues, the majority of the reviews emphasize the warm hospitality and efficiency of the hotel's staff. This positive customer service experience is a significant highlight for visitors, setting a welcoming tone for their stay at Vision Imperial Hotel.
Wi-Fi
Gym
Pool
However, several guests commented on the pool's small size and limited availability of sun loungers and mentioned it closes earlier than expected, often by 6:00 PM. There are also mentions of unsatisfactory conditions and poor management, such as children entering the pool fully dressed, no towels available and the rooftop bar area being closed. Some even found the pool unsuitable or very small with one instance of dirty brown water cited. To enhance guest experience, extending the pool's operational hours has been suggested.
Parking
However, there is parking available outside the hotel for an additional fee, typically 25 dirhams per day, located next to the hotel. Despite the general convenience, some guests did point out that the uncovered parking spaces can be a drawback during the hot summer months. Additionally, the parking lot can become packed after 8 pm, indicating that arriving earlier might be advantageous for securing a spot.
Overall, the hotel’s parking situation is generally positive with accessible and secure options readily available for guests, though minor inconveniences like summer heat exposure and evening crowding might be worth considering.
Family
4 Star
Guests have pointed out inconsistencies in service and amenities, suggesting that for a hotel charging four-star prices, the service often feels subpar. There are mentions of strict policies that don't seem fitting for a hotel claiming a higher star rating. Despite some praise, such as a clean and comfy room experience, the consensus suggests that the hotel does not live up to its self-proclaimed four-star status.
Business
However, the hotel faces criticism for lacking suitable facilities for business use with some suggesting that working spaces are too small. A few reviews highlight the absence of soundproofing, which can be a significant issue for those needing a restful sleep after a long business day. Disruptive noise from a night club affects all floors, detracting from an ideal sleep environment.
Cleanliness stands out as a positive aspect with guests appreciating the clean facility and the presence of cleaned services. Nevertheless, there are concerns about the hotel’s policies, such as visitors not being allowed in rooms, which could be inconvenient during business meetings.
In summary, while the Vision Imperial Hotel offers cleanliness and some conveniences like valet parking, its suitability for business travelers can be inconsistent due to noise issues and limited business facilities.
Yes, Vision Imperial Hotel Formerly Excelsior Hotel Downtown has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
Yes, a spa is available at Vision Imperial Hotel Formerly Excelsior Hotel Downtown.
No, Vision Imperial Hotel Formerly Excelsior Hotel Downtown doesn't allow dogs.
Yes, parking facilities are available at Vision Imperial Hotel Formerly Excelsior Hotel Downtown.
Yes, Vision Imperial Hotel Formerly Excelsior Hotel Downtown has a gym.
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