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Summary of reviewsThe Lochway Hotel is widely recognized for its strategic and well-situated location along the busy A82 highway, providing convenient access to both Glasgow and the Highlands. Travelers particularly appreciate its proximity to Glasgow Airport, Loch Lomond and Dumbarton Castle. Despite minor noise issues from the nearby road, the hotel's location, coupled with friendly and helpful staff, makes it an appealing option for many.
Guests have positive remarks about the breakfast, often highlighting its generous portions and the delicious full Scottish breakfast. The attentive and friendly breakfast staff further enhance the dining experience. Despite mixed reviews on variety and quality, the breakfast is generally perceived as a good value for money.
However, the hotel does not offer dinner, leaving some guests disappointed. The on-site pub does not serve meals or alcohol due to ongoing renovations, though staff assist guests in ordering takeaways when needed.
The rooms present a mixed picture. Many guests find the rooms spacious, clean and comfortable with up-to-date facilities in some areas. However, ongoing refurbishments mean there are inconsistencies with some rooms being outdated and in need of significant upgrades. Cleanliness also varies, where some rooms and common areas suffer from dirt and maintenance issues. Despite this, the overall comfort and space are appreciated by many, as reflected in positive remarks about clean bedding and well-maintained bathrooms.
The hotel staff are often highlighted as a standout feature, consistently praised for their exceptional friendliness and attentiveness. Guests note that staff go out of their way to ensure a pleasant stay, contributing significantly to a positive hospitality experience.
The Wi-Fi service has received mixed feedback with some guests finding it reliable and others reporting poor connectivity. Parking at the hotel is highly praised for its ample and convenient facilities, making it a hassle-free experience for guests with vehicles.
Families and pet owners find the hotel particularly accommodating, appreciating the play area for children and the hotel's welcoming policy for dogs. The provision of amenities like travel cots ensures a comfortable stay for families.
The comfort of the beds is another area with mixed reviews. While many guests praised the comfort and cleanliness of newer beds and mattresses, others encountered issues with old and uncomfortable bedding.
Overall, the Lochway Hotel provides an affordable stay with ongoing refurbishments impacting some aspects of the experience. Its excellent location, friendly staff and practical amenities make it a commendable option for travelers, despite areas needing improvement.
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