Elite Venue Selection Felbridge - Gatwick
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Summary of reviewsThe Elite Venue Selection Felbridge - Gatwick is a well-situated hotel that is convenient for those traveling to and from Gatwick airport. Guests enjoyed the delicious and varied breakfast options and appreciated the exceptional cleanliness standards maintained throughout the hotel. The staff were helpful, professional and friendly, although a small minority of guests encountered rude or unhelpful staff members. The spa and pool facilities received mixed reviews with some guests encountering issues but others enjoying a lovely spa area. The hotel is a great option for families with interjoining rooms available and a pool for kids. While some guests had mixed experiences with the beds, overall, the hotel provides a pleasant and comfortable stay.
Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Elite Venue Selection Felbridge - Gatwick is a pleasant hotel that is well situated, making it easy to get to and from without being in a busy town center. Despite being located on a main road, the hotel remains quiet with easy parking available. Guests appreciate its great location just 10 minutes from Gatwick airport and only a short taxi ride away (approximately £30). While some describe the hotel as very big, others note that the location for Gatwick is good, making it a convenient choice for those traveling to and from the airport. However, some guests do warn that the walk to the rooms can be long. Overall, it's a good location near Gatwick and East Grinstead that shouldn't be overlooked.
Guests at the Crowne Plaza Felbridge - Gatwick raved about the delicious and varied breakfast options available every morning. From a wide range of hot and cold dishes to fresh pastries, there was something for everyone to enjoy. Many guests were impressed with the quality and quantity of the breakfast and appreciated the helpfulness of the restaurant team who made sure every guest was satisfied. While a few guests felt the breakfast was overpriced, the majority agreed that it was well worth the money. Overall, guests enjoyed a lovely breakfast experience during their stay at the hotel.
Guests had varied experiences with the rooms at the Crowne Plaza Felbridge - Gatwick. Many found the rooms to be spacious, clean, modern and well-planned with comfortable beds and big screen TVs. Some even had courtyard views and lush beds. On the other hand, some guests found their rooms to be outdated, dirty and with uncomfortable beds. They noted issues with heating, cold temperatures and noise. Some also had problems with the bathroom, such as mold, cracked sink and faulty fire alarms. Additionally, some guests were disappointed that their double rooms had two single beds. However, the majority agreed that the cleanliness and quality of the rooms were great and appreciated the spaciousness and comfort.
Guests of the Elite Venue Selection Felbridge - Gatwick, have had mixed experiences with the hotel beds. While some report extremely comfortable and clean beds, others found the beds to be small, hard or difficult to sleep on. A few had issues with obtaining the correct bed size or arrangement in their room. Despite these mixed experiences, the majority of guests seem to have enjoyed their stays and found the beds to be comfortable overall.
Guests of Elite Venue Selection Felbridge - Gatwick, have commended the exceptional cleanliness standards maintained in the hotel. The modern and spacious rooms are particularly notable for their cleanliness, along with the lovely spa area and its accompanying pool, sauna, steam room and Jacuzzi. The hotel staff are amazing and ensure that guests can enjoy a clean and relaxing environment. The only downside noted by some guests were traces of black mold in the bathroom on the ceiling, windows with mold and older rooms that appeared dated and tired. The hotel impresses with its cleanliness and quality in every area, including general housekeeping and corridors free of littered rubbish.
Elite Venue Selection Felbridge - Gatwick, prides itself on having helpful, professional and friendly staff. Guests raved about the level of service they received from everyone on the team, from reception to restaurant staff. The team went out of their way to accommodate requests and make guests feel welcome. A few standout individuals, such as Aymen and Mark, earned special mentions for their exceptional service. Although a small minority of guests encountered rude or unhelpful staff members, most found the staff to be warm, welcoming and attentive. Overall, guests appreciated the great customer service and facilities provided by the hotel.
Guests who are looking for a spa break may want to consider the Elite Venue Selection Felbridge - Gatwick. While some guests encountered issues with the spa facilities, such as the pool being closed or poor staffing, others enjoyed a lovely spa area that was relaxing and had nice facilities. Guests appreciate the free use of the spa pool and some were able to upgrade their access to up to 4 hours total for an extra fee. Although some guests encountered issues with booking spa appointments or navigating family swim times, others found the staff to be helpful and the treatments to be lovely. Overall, despite some hiccups, the spa is a lovely addition to a stay at this hotel.
The pool at Elite Venue Selection Felbridge - Gatwick has received mixed reviews from guests. Some were pleased with the heated pool and clean spa facilities, while others complained about the pool being too cold, the jacuzzi being out of use and the pool area having a terrible smell of urine. Families were also frustrated with the limited 'Family time' in the pool from 6pm to 9pm and some felt that the pool depth should have been advertised as their children struggled to swim. Despite these issues, some guests found the pool to be a perfect swimming area and some enjoyed the free spa pool facilities. It's also worth mentioning that the spa and pool facilities close early at 6 pm, which might be disappointing for some guests. Overall, the pool area of Elite Venue Selection Felbridge - Gatwick had its ups and downs and guests should be prepared to check with the hotel's policy regarding the pool before booking.
The Elite Venue Selection Felbridge - Gatwick is a great option for a family weekend break. The hotel offers interjoining rooms that are perfect for families with kids. The staff are incredibly helpful and friendly with great service even for special dietary requirements. Breakfast buffet was awesome with everything you could want for breakfast and delicious dinner in the evening. The hotel has a pool for the kids, but make sure to check the restricted times. If you have a disability, they have rooms available but be prepared for quite a walk. However, spa booking can be confusing with queries from booking.com and emails. Also, be aware that the pool can be closed due to staff reasons, as happened to one guest. Nonetheless, My family and I enjoyed a very pleasant experience with the hotel and would recommend it for anyone visiting the area with their children, even if you have an elderly relative or newborn.
If you're looking for a hotel near Gatwick airport, Crowne Plaza Felbridge is recommended, although it might not be the best option if you're on a tight budget. Some guests found the hotel's facilities and services to be forgettable, whereas others enjoyed the great value and appreciated the clean and quiet rooms. However, some were disappointed with the overpriced rates for what they perceived as a dated and relatively limited 4-star hotel. Overall, while the experiences were mixed, it seems to be a pleasant and comfortable stay if you're looking for a nice hotel in the area.
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Location
Breakfast
Rooms
Beds
Cleanliness
Staff
Spa
Pool
Family
4 Star
Yes, Elite Venue Selection Felbridge - Gatwick has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Elite Venue Selection Felbridge - Gatwick.
No, Elite Venue Selection Felbridge - Gatwick doesn't allow dogs.
No, parking facilities aren't available at Elite Venue Selection Felbridge - Gatwick.
Yes, Elite Venue Selection Felbridge - Gatwick has a gym.
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