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Summary of reviewsPremier Hotel East London ICC is highly praised for its exceptional beachfront location, offering stunning ocean views and convenient access to local attractions such as the beach and aquarium. The central location is ideal for both leisure and business travelers with easy access to restaurants, shops and the city's central business district. Though there are minor remarks about the surrounding area's upkeep, the hotel's facilities and friendly, attentive staff compensate well.
Guests also commend the excellent breakfast, which features a buffet-style spread with a variety of options catering to diverse preferences and dietary needs. While some noted areas for improvement, including variety and service during peak times, the general consensus remains that breakfast significantly enhances the overall stay.
The dining options, particularly dinner, receive mixed feedback. Many appreciated the well-prepared, delicious food and extensive menu choices with special occasions like birthday dinners standing out. However, some guests reported disappointment with food quality, menu variety and service times. Despite these drawbacks, the dining experience is generally positive with room service receiving high praise.
Rooms are frequently lauded for their spaciousness, comfort, cleanliness and modern decor. Beautiful sea views contribute to a relaxing ambiance. Guests appreciate the room amenities and the attentive housekeeping. However, some feedback indicates occasional issues with cleanliness, maintenance and room location.
Cleanliness is a major highlight with the hotel consistently described as exceptionally clean and well-kept. The property’s neat appearance and elegant ambiance are frequently noted. Though there are occasional lapses in cleaning standards, the overall feedback is very positive.
Staff service is a standout feature with guests praising the friendliness and professionalism of the reception, cleaning and restaurant teams. The welcoming and accommodating nature of the staff enhances the overall guest experience, although there are occasional mentions of inconsistent customer service.
The WiFi connectivity, however, is a notable weak point with many guests reporting issues with reliability and strength. Efforts to update the system have not fully resolved these challenges, making it a consistent area for improvement, especially for business travelers.
The spa receives high praise for its treatments and the overall relaxing experience, though some concerns about operation hours exist. The gym is generally viewed positively for being well-equipped, despite comments on space and cleanliness.
The pool area has mixed reviews. Although some appreciated the clean and well-maintained facilities with beautiful views, others experienced issues with cleanliness and maintenance, impacting the overall enjoyment.
Parking is generally safe and secure with direct lift access and ample spaces. Nonetheless, some guests found parking navigation challenging and inconvenient, especially with tight spaces and complex lift systems.
Lastly, the hotel is highly regarded as a family-friendly destination with many guests noting the welcoming atmosphere and the staff’s efforts to accommodate families with children.
In summary, Premier Hotel East London ICC offers a blend of comfort, spectacular coastal views, excellent breakfast and attentive service, making it a memorable choice for travelers despite some areas needing improvement.
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