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Summary of reviewsLocated strategically in the heart of Eupen, the Sleepwood Hotel offers a harmonious blend of convenience and tranquility. The hotel's central position makes it ideal for guests wishing to explore the city's offerings, including its vibrant restaurants, shops and cafes. Despite its prime location, the hotel manages to maintain a peaceful and quiet environment, making it an advantageous base for various activities such as hiking, walking and cycling around nearby landmarks like the High Fens and the City Museum. Moreover, its proximity to the train station and availability of free parking options enhance its accessibility, further appreciated by guests.
The breakfast at Sleepwood Hotel is highly acclaimed for its variety and quality, featuring fresh local products, including homemade jams, freshly cut fruit salads and a range of baked goods that cater to different dietary preferences, including gluten-free options. The delightful breakfast buffet is well-presented and prepared to high standards, providing guests with a satisfying start to their day. Similarly, the hotel's dinner experience receives widespread praise for its exceptional culinary offerings, excellent value for money and refined ambiance. The menu includes a mix of gourmet dishes and traditional fine dining options that consistently impress the guests.
Guests also laud the hotel's rooms for their modern style, cozy comfort and cleanliness. The wood-based décor and intelligent space-saving designs create a warm, inviting atmosphere. The rooms are peaceful, quiet and meticulously maintained, further adding to the positive guest experience. While some mention the bathrooms could be larger, the overall impression is highly favorable with rooms exuding charm and practicality.
Cleanliness is a cornerstone of the Sleepwood Hotel with guests frequently describing the property and its rooms as spotless and well-maintained. The high standards of hygiene extend throughout the hotel, supporting a comfortable and welcoming environment.
The staff at Sleepwood Hotel are a standout feature, known for their friendliness, professionalism and attentiveness. The reception team and the hotel owner are particularly praised for their warm and helpful demeanor, significantly enhancing the guest experience. Their ability to communicate in Dutch adds an extra layer of convenience for Dutch-speaking visitors. Despite occasional isolated comments about unfriendly interactions, the overall consensus is overwhelmingly positive with the staff's dedication and kindness leaving a lasting impression on guests.
While the hotel's free Wi-Fi receives mixed reviews with some guests experiencing weak or unreliable connections, other aspects such as the comfort of the beds are universally praised. Guests find the beds very comfortable, contributing significantly to a restful stay.
As a three-star hotel, Sleepwood Hotel delivers a well-balanced experience characterized by clean, cozy rooms and a calm atmosphere. It offers excellent value for money and maintains high standards tailored to both leisure and business travelers. Business guests appreciate the spacious rooms with work desks and the secure bike storage facilities, showcasing the hotel's suitability for professional needs.
Accessibility is another strength of Sleepwood Hotel. It offers amenities for disabled guests and prioritizes convenience with free public parking options nearby. While there was an isolated issue with the elevator, the hotel's overall accessibility remains commendable.
For pet owners, Sleepwood Hotel stands out with its accommodating and pet-friendly policies, including thoughtful amenities for dogs. These features ensure a comfortable stay for both pets and their owners, supported by friendly and accommodating staff.
In sum, Sleepwood Hotel provides a memorable and enjoyable stay in Eupen, consistently praised for its strategic location, excellent dining options, comfortable rooms, high cleanliness standards, friendly staff and thoughtful accessibility features. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Small Hotel
3-Star Hotel
Room Types
Double RoomThe double room features soundproof walls, parquet floors, as well as a private bathroom boasting a walk-in shower and a hairdryer.
Guest Reviews
8.6
Very Good
Location
The Sleepwood Hotel boasts an excellent and strategic location in the heart of Eupen, making it an ideal spot for both relaxation and exploring the town. Guests frequently commend its proximity to the city center, highlighting that it takes just a few minutes on foot to reach various restaurants, shops and cafes. Despite its central position, the hotel manages to provide a peaceful and quiet environment, offering the best of both worlds.
Visitors also appreciate its accessibility with the train station just a 15-minute walk away and plenty of free parking options nearby. The hotel is perfectly positioned near significant landmarks such as the High Fens and the City Museum, making it an advantageous starting point for hiking, walking and cycling routes.
The tasteful interior and stylish wooden paneling add to its charm and the convenient location attracts those interested in both city walks and nature tours. The easy access to St. Paul's, the Thames and the lively center of Eupen results in a highly recommended base for discovering the region's offerings. Overall, the Sleepwood Hotel’s location consistently receives praise for being central, quiet and highly convenient for a memorable stay in Eupen.
Breakfast
Sleepwood Hotel offers a breakfast experience that has garnered overwhelmingly positive feedback from guests. Many appreciate the extensive and delicious breakfast buffet, noting its variety and high quality. The breakfast features fresh local products, including freshly cut fruit salad, homemade jam, fresh rolls, croissants and gluten-free bread. Guests frequently mention the quality and freshness of the food, highlighting items such as eggs prepared to order, local cheese organic fruit juices and cured salmon.
The breakfast is well-prepared and thoughtfully presented with many guests emphasizing the deliciousness and high standards of the offerings. Vegetarians also have very good and varied options. The warm and cozy breakfast atmosphere adds to the positive experience. The hotel staff's accommodating nature and attention to detail further enhance the overall dining experience.
In summary, Sleepwood Hotel's breakfast is consistently praised for its quality, variety and fresh, local ingredients. It stands out as a delightful and satisfying start to the day, making it a notable feature of the guest experience.
Dinner
The dinner experience at Sleepwood Hotel receives widespread acclaim from guests, highlighting the exceptional quality and presentation of the dishes. The restaurant offers a refined culinary experience with many reviews praising the flavorful, beautifully presented meals. Guests repeatedly note the excellent value for money and the reasonable pricing of the menus, particularly the recommended 4-course menu.
The dinner options are described as delicious and top-quality with a variety of well-executed dishes that range from gourmet offerings to more traditional fine dining. The restaurant's ambiance contributes positively to the dining experience, making it a pleasant place to enjoy an evening meal. The wine cellar also receives commendations for its great selections.
Overall, the restaurant at Sleepwood Hotel is consistently regarded as a highlight of the stay with guests recommending it highly for its excellent food, fair prices and superb dining options.
Rooms
The rooms at Sleepwood Hotel are a delightful blend of modern style and cozy comfort, consistently receiving high praise for their cleanliness and tasteful design. Guests appreciate the warm, wood-based décor that gives the rooms a unique, sauna-like ambiance. Each room is beautifully furnished with intelligent, space-saving solutions that maximize practicality without compromising on style. The spaciousness and tidiness stand out and the rooms are often described as both peaceful and quiet despite the hotel's central location.
Many travelers highlight the well-designed interiors, finding the use of natural materials and wooden finishes particularly charming and inviting. Although some reviews mention small bathrooms and limited storage space, the overall impression remains highly positive with the rooms' clever designs and warm atmospheres winning guests over. The combination of eco-friendly furnishings, comfortable beds and meticulous attention to detail enhances the overall experience, making the rooms highly recommended by those who have stayed there.
Beds
Sleepwood Hotel has garnered extensive praise for its beds, consistently noted for their comfort. Guests frequently describe the beds as very comfortable, pleasant and conducive to a great night's sleep. The bedding is often highlighted as being of excellent quality with many mentioning high-quality mattresses and comfortable bedding. Some reviews also commend the hotel for its firm yet comfortable beds with a few guests particularly appreciating the huge beds and quality mattresses.
Despite the generally positive feedback, a few guests found the mattresses to be a bit too hard for their liking, suggesting that while the majority are satisfied, those who prefer softer options might find them slightly firm. Nevertheless, the overall sentiment indicates that the beds at Sleepwood Hotel significantly contribute to a restful and comfortable stay.
Cleanliness
Sleepwood Hotel maintains exceptional standards of cleanliness, as highlighted by numerous guest reviews. The hotel and its rooms are consistently described as very clean, spotless and even immaculate. Visitors frequently mention the well-maintained state of both the rooms and overall facilities, indicating a commitment to hygiene and neatness throughout the property.
Rooms are often characterized as beautifully clean, modernly furnished and spacious, adding to the overall pleasant experience. Guests appreciate the tidy, practically organized spaces and the use of natural wooden materials that contribute to a harmonious atmosphere. The hotel is described as both clean and comfortable, ensuring a hygienic environment for travelers.
Despite a few minor comments, such as occasional wet floors or minor stains, the overwhelming consensus points to a superbly clean environment. Sleepwood Hotel's emphasis on cleanliness and impeccable hygiene standards ensures a welcoming and comfortable stay for its guests.
Staff
The staff at Sleepwood Hotel consistently receives high praise for their friendliness, professionalism and attentiveness. Guests frequently highlight the exceptional service provided by the team, noting that the reception is particularly welcoming and efficient. The hotel owner and managers are described as super kind, caring and accommodating, which seems to permeate through to the entire staff. Multiple reviews emphasize the helpfulness and dedication of the employees, who are regarded as well-trained and committed to providing an excellent experience for visitors.
The reception team is consistently mentioned for their warm and personal approach, ensuring that check-in and check-out processes are smooth and friendly. The overall atmosphere created by the staff is one of warmth and hospitality, contributing significantly to the positive experiences of guests. Furthermore, the staff’s ability to communicate in Dutch is highlighted as an added convenience for Dutch-speaking guests.
While there are isolated mentions of less than friendly interactions, these are overwhelmingly outnumbered by comments highlighting the staff’s commendable kindness and helpful demeanor. Guests regularly describe the service as top-notch with the team going above and beyond to ensure a pleasant stay. The attentive and friendly nature of the entire staff, including the exceptionally good service from specific team members, has left a lasting impression on many visitors.
In conclusion, the staff at Sleepwood Hotel is a standout feature, consistently providing friendly, attentive and professional service that significantly enhances the guest experience.
Wi-Fi
The Sleepwood Hotel offers a mixed experience when it comes to internet connectivity. Many guests found the Wi-Fi connection to be good or excellent, ensuring a satisfactory online experience. However, there is a significant number of reviews pointing out issues such as a weak or nonexistent signal, particularly in the rooms. Some guests reported having to step into the hallway to access the internet, while others mentioned that the internet signal was too weak to be reliable. Complaints about the Wi-Fi being mediocre or constantly dropping out were not uncommon and some guests found the internet quality to be very bad overall. These varied experiences suggest that the hotel could benefit from improvements in its Wi-Fi infrastructure to ensure a more consistent and reliable connection for all guests.
3 Star
Sleepwood Hotel presents itself as a well-managed three-star property, consistently delivering on the expectations for this category. The hotel boasts cosy and clean rooms coupled with a calm atmosphere, making it a comfortable choice for visitors. Guests have noted the cleanliness of the hotel is kept well, contributing positively to their overall experience. The accommodations are adequately sized, which aligns well with the appropriate pricing for the services and facilities offered. This excellent price-performance ratio makes it a good value for a mid-range hotel.
The management at Sleepwood Hotel is respected and ensures the property is maintained to a high standard within its three-star classification. However, some guests have found the room equipment impractical for extended stays with specific criticisms about the lack of protected barriers between the toilet and shower areas. Despite these minor drawbacks, the hotel remains a quiet and comfortable haven, particularly well situated for those looking to explore the nearby High Fens. Overall, it stands out as highly recommended and one of the top choices for a three-star hotel experience.
Business
Sleepwood Hotel offers a practical and efficient environment for business travelers. Many guests highlight the spacious rooms equipped with desks, providing a suitable workspace for professional tasks. It's evident that the hotel is well-suited and well-accommodated for business trips with a good setup for various business needs.
Additionally, the secure bike storage is a noteworthy feature, ensuring that bicycles can be locked safely in a separate space, complementing the free bike availability and free parking near the hotel. This makes the hotel an ideal choice for those who prefer cycling as a mode of transport during their stay.
Several business travelers have commented on their positive experiences with some mentioning multiple stays, indicating a level of satisfaction and reliability in the hotel's services.
Accessible
Sleepwood Hotel offers a blend of convenience and thoughtful amenities that enhance its accessibility for guests. The hotel welcomes dogs and even goes the extra mile by providing detailed instructions on the best local paths for dog walking, ensuring both dogs and their owners have a pleasant stay.
Parking, while limited, is complemented by free public parking areas nearby and some spaces are available directly in front of the hotel, making arrival and departure hassle-free. The presence of an efficient layout contributes to the overall accessibility and there are specific rooms equipped with bathrooms designed for disabled individuals. Though there was an issue with the elevator not working, the hotel's accessibility remains commendable.
Guests with bicycles will find a secure place to store them, indicating a safe and convenient solution for those traveling on two wheels. While the elevator's functionality was an isolated concern, the hotel's attention to other accessibility features makes it a suitable choice for a wide range of travelers, including those with disabilities.
Dog Friendly
Sleepwood Hotel stands out as a premier choice for travelers with pets, particularly dogs. The establishment is noted for its exceptional dog-friendly policies, accepting and welcoming dogs with open arms. A notable feature is the provision of dog amenities, which include water bowls, dog biscuits and treats daily. These thoughtful touches ensure that canine companions feel right at home.
Guests have consistently reported smooth experiences when traveling with their dogs with the hotel accommodating their needs effectively. Whether it's specific dog facilities or the general pet-friendly atmosphere, Sleepwood Hotel ensures a comfortable stay for both pets and their owners.
The staff is frequently highlighted for their friendliness and accommodating nature, making the overall experience positive for pet owners. However, potential guests should be mindful that the presence of other dogs can lead to occasional barking, which might be a concern for some.
Despite this minor drawback, the overall sentiment remains highly positive, emphasizing the hotel's dedication to making pets feel welcome and their owners at ease.
No, Sleepwood Hotel doesn't have any pool.
No, a spa isn't available at Sleepwood Hotel.
Yes, Sleepwood Hotel welcomes dogs.
No, parking facilities aren't available at Sleepwood Hotel.