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Summary of reviewsThe Exeter Rougemont hotel by Sunday is widely praised for its exceptional location, situated right in the heart of Exeter, directly opposite Exeter Central Station. Guests appreciate its convenience with popular city attractions such as shops, restaurants, the cathedral and the museum all within easy walking distance. The historic building itself is described as beautiful with clean and spacious rooms that enhance the overall positive experience. The friendly and helpful staff further contribute to a pleasant stay, despite occasional remarks about limited parking space.
Breakfast receives mixed feedback, but many guests enjoyed the good quality and wide range of options, particularly noting the full English breakfast and allergy-friendly provisions. The breakfast room’s pleasant ambiance and helpful staff are also frequently highlighted. However, issues with food temperature, variety and pricing were noted by some guests.
Dinner offerings also present a mixed experience. While some guests appreciated the good food and service, there were multiple reports of disappointment concerning meal quality, slow service and price. Instances of meals arriving cold or the restaurant being closed unexpectedly added to the frustration for some diners.
Rooms at the hotel are spacious and often praised for their cleanliness and comfort. Modern facilities like walk-in showers and comfortable beds are well-regarded. However, criticisms include dated decor, maintenance issues and noise from thin walls and external sources. Despite these drawbacks, the building itself is charming and staff efforts to resolve issues are noted positively.
Cleanliness is another dimension where the hotel receives commendations for immaculate rooms and well-maintained sleeping arrangements. Nonetheless, inconsistency in housekeeping, such as dusty areas and stained carpets, reflects the need for improvement.
The staff at Exeter Rougemont hotel by Sunday are frequently highlighted as a standout positive aspect. Guests emphasize their friendliness, helpful nature and professionalism, often going above and beyond to ensure a pleasant stay.
WiFi experiences varied with some guests finding it reliable and fast, while others reported slow speeds and patchy connections. Improvements in internet consistency and coverage are needed.
Families find the hotel largely accommodating with comfortable rooms, although some noted issues with sofa beds and noise disturbances. Special gestures such as Easter eggs and decorated rooms for birthdays are appreciated.
For nightlife enthusiasts, the hotel's central location is ideal, providing easy access to bars, nightclubs and entertainment venues. However, this advantageous position also brings noise from nearby clubs and pubs, potentially disturbing sleep.
The beds are generally comfortable with many guests enjoying a good night's sleep on clean, large mattresses. However, mixed reviews about pillow comfort and the condition of sofa beds suggest room for improvement.
In summary, while the Exeter Rougemont hotel by Sunday shines in its central location, friendly staff and cleanliness, areas such as dining experiences, room maintenance and WiFi consistency require attention to fully meet guest expectations. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Do you accept dogs in all rooms? Yes
Is there an extra charge? Yes, £ 15.00 per night
Should the dog owner notify you before checking in? Yes, During the booking process
What is the maximum number of dogs per room? Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted? No
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? No
Are the dogs allowed on beds? No
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Must not have fleas
Must have proof of current vaccinations
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not bathe in the bathtub
Must not be left unattended in the room
Is there a refundable deposit to guard against damages? No
Except for dogs, do you also accept other pets? No
Do you have a written and comprehensive pet policy available on request? Νο
Answers last updated by Exeter Rougemont hotel by Sunday
Standard Double RoomStandard rooms with double bed are decorated in warm colours and are equipped with a TV, telephone, tea and coffee making facilities plus free unlimited WiFi.
Standard Twin RoomWith two single beds, the rooms are decorated in warm, welcoming colours and are equipped with a TV, telephone, tea and coffee making facilities plus free unlimited WiFi.
Privilege King RoomRooms are decorated in warm, welcoming colours and include a 48-inch TV, telephone, Nespresso machine, tea and coffee making facilities, mini fridge, bathrobes, slippers, mineral water and free unlimited WiFi.
Standard Single RoomFeaturing free toiletries, this single room includes a private bathroom with a walk-in shower and a hairdryer. The single room features a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit has 1 bed.
Junior SuiteThe suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The suite offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor, as well as a flat-screen TV. The unit has 1 bed.
Guest Reviews
7.2
Good
Location
The Exeter Rougemont hotel by Sunday consistently receives high praise for its exceptional location. Situated in the heart of Exeter, the hotel is directly opposite Exeter Central Station, making it incredibly convenient for travelers arriving by train. Guests highlight its proximity to popular city attractions, including shops, restaurants, the cathedral and the museum—all within easy walking distance. The hotel's central position also simplifies exploring the city's main amenities and enjoying the local eateries.
Beyond just its convenience, the hotel itself is described as a beautiful historic building with modern, clean and spacious rooms. Visitors frequently commend the hotel for its cleanliness and the friendly and helpful staff, which enhance the overall positive experience. The ease of access to public transport and the city center makes the Exeter Rougemont hotel by Sunday an ideal choice for those wishing to explore Exeter fully. Despite occasional remarks about limited parking space, the superb central location more than compensates, ensuring a pleasant stay for both new visitors and returning guests.
Breakfast
The breakfast at Exeter Rougemont hotel by Sunday has received mixed feedback from guests. Many guests praised the breakfast for its good quality, wide range of options and pleasant presentation. Several reviewers highlighted the excellent selection of hot and cold food with particular compliments towards the full English breakfast, fresh ingredients and allergy-friendly provisions. The breakfast room also received positive remarks for its pleasant ambiance and helpful, friendly staff.
However, some guests experienced issues with limited variety, cold food and underwhelming quality. Complaints included congealed food items, slow service and small plates for hot dishes. The coffee machine and self-service tea in tiny mugs were also noted as areas needing improvement. Certain guests felt that the breakfast was overpriced or not worth the money, while others suggested looking for alternative breakfast options outside the hotel.
In summary, while many found the breakfast to be very good with a commendable range of options and friendly service, there were notable criticisms regarding food temperature, selection and pricing.
Dinner
The Exeter Rougemont hotel by Sunday presents a mixed bag when it comes to their dining offerings. On a positive note, guests appreciated the nice food and good service in the restaurant with some mentioning a high standard and a good choice of food on the menu. The bar staff also received compliments for their fantastic service.
However, many guests felt that the dinner experience left much to be desired. There were multiple reports of dinner being disappointing and expensive with some meals arriving cold, though they were promptly refunded or corrected upon complaint. Several reviews noted the basic quality of the food with minimal choice for vegetarians and the overall offering not being up to scratch for the price.
Service issues were frequently mentioned with slow service being a recurring theme. Guests recounted long waits to place orders or for food to be served, sometimes up to 3/4 of an hour. Instances of the restaurant not being open as advised and meals arriving in different batches, added to the frustration. Breakfast also seemed to be subpar, often described as terrible with instances of disorganization and bland, cold food.
The ambiance in the dining areas did not fare much better in reviews. The bar and restaurant were described as drab, cold and uninviting, sometimes even lacking supplies and struggling with basic drink service. Special occasions like a Christmas party clashing with dinner bookings further exacerbated guests' dissatisfaction.
Overall, while the dining experience at Exeter Rougemont hotel by Sunday has its bright spots, particularly in service and some menu items, improvements in food quality, service speed and ambiance are necessary to meet guests' expectations.
Rooms
The guest reviews for the rooms at Exeter Rougemont hotel by Sunday portray a mixed experience, balancing between commendations for room size and cleanliness against criticisms of outdated decor and various maintenance issues. Many guests appreciated the spaciousness of their rooms and found them to be comfortable and clean with modern facilities like walk-in showers and comfortable beds being frequently mentioned. The large rooms and central location were also noted positively, contributing to a generally convenient stay.
However, the hotel suffers from a fair share of criticisms. Numerous reviews highlighted issues like dated interiors with mentions of tired decor, stained carpets and peeling paint being common. Noise is another recurring problem, exacerbated by thin walls and external sources such as pubs and nearby roads. Air conditioning appears to be inconsistent, leading to either very hot or very cold rooms and some guests experienced issues with cleanliness, such as mouldy bathrooms and dusty areas.
Despite these drawbacks, many guests found the building itself charming with its grandeur and historic elements like the staircase and entrance hall gaining praise. Efforts by the hotel staff to resolve issues, such as room changes, were noted as well.
Overall, while the hotel offers spacious and comfortable accommodations in a prime location, it would benefit from some renovations and greater attention to maintenance and cleanliness.
Beds
At the Exeter Rougemont hotel by Sunday, the guests largely found the beds to be a highlight of their stay. Many reviewers appreciated the comfort provided by the beds with numerous mentions of very comfy and large mattresses that contributed to a good night's sleep. The linens were often noted as being nice and clean and the king-size beds received high praise for their comfort.
However, there were mixed experiences regarding the pillows. While some found the pillows comfortable, others described them as hard and uncomfortable, sometimes comparing them to bricks. Similarly, while many guests slept well, a few reported issues with bed firmness, indicating that some mattresses were either too hard or too soft and lumpy.
The sofa beds particularly stood out for the wrong reasons with frequent mentions of them being uncomfortable and in need of replacement. Inconsistent mattress quality also appeared in the reviews with some guests feeling springs and experiencing worn-out mattresses.
Despite these issues, the overall sentiment remained positive with many guests emphasizing the comfort of the beds and the cleanliness of the bedding as significant advantages. However, it is clear that addressing the variability in mattress and pillow comfort could elevate the sleeping experience further for all guests.
Cleanliness
The Exeter Rougemont hotel by Sunday offers a mixed experience in terms of cleanliness. On the positive side, numerous guests praised the hotel for its cleanliness, noting that rooms were immaculate, very clean and well-maintained. Many highlighted the cleanliness of the bed and the overall tidiness of the main property. Additionally, specific mentions of spotlessly clean and comfortable beds were frequent, suggesting that the sleeping arrangements met high standards for hygiene.
Despite these positives, several guests raised concerns about cleanliness issues in specific areas. While some rooms and bathrooms were described as very clean and modern, others were noted to be dirty, requiring more thorough cleaning and maintenance. Complaints included dusty rooms, dirty windows, stained carpets and mould in the bathrooms. Issues with tired and outdated decor, threadbare carpets and broken fittings were also reported, detracting from the overall guest experience.
Public areas within the hotel received mixed reviews with some guests finding them clean but others noticing a general sense of the property being tired and in need of refurbishment. Overall, while the hotel can offer a clean and comfortable stay, consistency in housekeeping and property upkeep appears to be an area needing improvement.
Staff
The Exeter Rougemont hotel by Sunday is frequently praised for its exceptional staff. Guests often describe the team as friendly, helpful and welcoming, particularly highlighting the receptionists and front desk personnel. Many reviews commend specific staff members for their accommodating and professional demeanor with notable mentions for their eagerness to help and warm, positive attitudes. The customer service is often described as superb with several guests pointing out how staff went above and beyond to ensure a pleasant stay, leaving lasting positive impressions. Though there are occasional critiques of unhelpful or indifferent behavior from a few team members, the overwhelming consensus is that the staff contributes significantly to the hotel's welcoming atmosphere.
Wi-Fi
The WiFi experience at the Exeter Rougemont hotel by Sunday presents a mixed bag, according to guest reviews. Many guests appreciated the excellent, reliable and accessible WiFi, which was available for free and worked fine for general browsing and emails. Some mention that the WiFi was good and even fast in certain areas, making it convenient for casual internet use.
However, several reviews highlight significant issues with the hotel's WiFi service. Some guests reported slow internet speeds, patchy connections and a lack of connectivity in their rooms. Others noted that the WiFi functioned intermittently or cut out altogether. There were also comments about the WiFi being completely unavailable in certain spots and issues with network reliability.
Overall, while some guests had a positive experience with the WiFi at the Exeter Rougemont hotel by Sunday, there are evident areas for improvement, particularly concerning consistency and coverage in individual rooms.
Family
Exeter Rougemont hotel by Sunday offers a mixed experience for families with children. On the positive side, the hotel is appreciated for its good size family rooms, which many guests found comfortable and well-suited for families. The hotel staff pay attention to special occasions, as evidenced by their thoughtful gestures such as leaving an Easter egg for children and decorating rooms with cake and balloons for birthdays. The hotel is noted for its child-friendly and dog-friendly practices, making it a good choice for those traveling with the whole family, including pets.
The hotel also seems to accommodate well for significant events like graduation week, as multiple reviews mentioned celebrations and parties, indicating the hotel's experience in handling such occasions.
However, some areas need improvement. Several guests mentioned uncomfortable pull-out and sofa beds for children and there were instances where family rooms felt too small and not adequately set up upon arrival. Noise levels were also a concern with some families reporting being disturbed by sounds from neighboring rooms.
In summary, while the Exeter Rougemont hotel by Sunday does provide positive experiences for many families, there are areas related to room size, bed comfort and noise control that require attention to ensure a more consistently pleasant stay for guests with children.
Nightlife
The Exeter Rougemont hotel by Sunday benefits from a fantastic and convenient location for those looking to enjoy the vibrant nightlife of Exeter. The hotel is situated close to the city's main bars, nightclubs and entertainment venues, making it an ideal place for evening outings. Guests have praised its proximity to live music venues and theatres, adding to the appeal for culture and music enthusiasts. Additionally, the hotel is right across the road from the train station, offering easy access to further nightlife options in the town center.
However, it's important to note that the hotel's advantageous location comes with some downsides. Many guests have experienced significant noise from nearby clubs and pubs, which can disturb sleep, especially on weekend nights. Noise from local events, motorbikes and rowdy groups of people frequently travels into the rooms, sometimes making nights quite loud. Guests have also reported the sound of loud music from nearby nightclubs and the presence of party-goers in the vicinity, which adds to the overall noise level.
Overall, the hotel's location is excellent for those who prioritize easy access to Exeter’s lively nightlife, but potential guests should be prepared for the accompanying increased noise levels during their stay.
4 Star
The Exeter Rougemont hotel by Sunday receives a mix of reviews with many guests highlighting both positive aspects and areas for improvement. On the plus side, the hotel boasts modern facilities, clean rooms and solid service, making it ideal for business training sessions and providing good value for money. The central location is another key advantage, adding to the convenience of staying here. Breakfast is noted as good and some guests emphasize the welcoming atmosphere and overall great experience.
However, the hotel's four-star rating is frequently questioned by guests. Several reviews mention that the establishment fails to meet the expected standards, citing issues such as mold in bathrooms, worn-out carpets, small and dirty rooms and some maintenance problems like fire doors off their hinges. Some guests feel the hotel leans more towards a 2.5 or 3-star rating and express dissatisfaction with the overall condition of the property.
Despite these criticisms, the general sentiment suggests that for the price, particularly with inclusive breakfast offers, the hotel provides reasonable value. Repeat visits from guests indicate that for many, the positive aspects outweigh the negatives, though there's a clear consensus that the property has untapped potential and could benefit from improvements to truly align with its four-star classification.
Accessible
The Mercure Exeter Rougemont Hotel presents a mixed experience regarding accessibility for guests with disabilities. On the positive side, several accessible rooms are available with specific mentions of well-laid-out and very good accessible rooms for disabilities. Some guests appreciated the convenience of these rooms, noting they were kept easy and accessible. The hotel's central location opposite the railway station and near various amenities was highlighted as a positive aspect, ensuring that the broader environment is conducive to an enjoyable stay.
However, there were notable areas of concern. Limited parking, including only one disabled parking space, posed challenges for guests. Accessing the hotel could be problematic due to narrow and poorly cleared entrances. The absence of an elevator to the second floor and the occasional lift being out of order were significant issues for several guests, making stairs a barrier for those with mobility issues or wheelchair users. Additionally, the lack of bars in the bathroom was mentioned as a drawback.
Staff efforts such as providing a cot, flowers and even rose petals on the bed were appreciated but did not fully offset the accessibility challenges noted by guests. The need for a hotel refurb was also suggested, pointing towards a potential future improvement in accessibility features and overall guest experience.
Luxury
The Exeter Rougemont hotel by Sunday boasts a grand Victorian entrance with regal stairs, stained glass windows, chandeliers and high ceilings that create a royal atmosphere. The building itself is beautiful and traditional, exuding a grand look and feel. Guests have been impressed with the stylish interiors, luxurious decor and elegant, classic look of the hotel. The rooms were often described as stunning and filled with beautiful features with some guests experiencing lovely upgraded rooms.
Staff at the hotel were repeatedly praised for their kindness, professionalism and attention to detail. The facilities, including a lovely reception area and bar, complemented the overall high-class and sophisticated ambiance of the establishment. However, it was noted that while the decor and public areas appeared plush and prestigious, some rooms felt more basic and could benefit from refurbishment to align with the hotel's high standards.
Overall, the Exeter Rougemont hotel by Sunday leaves a strong impression of luxury and elegance, though there are specific areas where the experience could be further elevated.
Dog Friendly
Exeter Rougemont hotel by Sunday offers a warm welcome to pets, making it an excellent choice for dog owners. The hotel is very accommodating of pets and allows both small dogs and assistance dogs, as well as providing spacious, dog-friendly rooms. Guests appreciate the hotel's central location, ideal for easy access to the town center and train station and the convenience of a park across the road for walking their dogs. However, there have been occasional issues, such as unnecessary charges related to pets and disturbances from barking dogs. Despite these minor drawbacks, the overall dog-friendly atmosphere and amenities make it a favored option for travelers with pets.
No, Exeter Rougemont hotel by Sunday doesn't have any pool.
No, a spa isn't available at Exeter Rougemont hotel by Sunday.
Yes, Exeter Rougemont hotel by Sunday welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at Exeter Rougemont hotel by Sunday.
No, Exeter Rougemont hotel by Sunday doesn't have a gym.