Mercure Hotel Kaiserhof City Center
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Summary of reviewsMercure Hotel Kaiserhof City Center in Frankfurt is particularly praised for its superb location near the Frankfurt Hauptbahnhof, making it especially convenient for train travelers and offering easy access to public transportation, the city center and various tourist attractions. Despite the somewhat rough surroundings and presence of adult shops and homeless people, the hotel's prime location remains an attractive feature for many guests.
The breakfast experience at the hotel is frequently highlighted as a strong point with an extensive and varied selection including fresh juices, smoked salmon and a pancake machine. Guests commend the cleanliness and quality of the offerings and the friendly, accommodating atmosphere. Although some find the breakfast area small or the cost a bit high, it generally adds significant value to a stay.
Dinner options around the hotel are appreciated with a variety of local eateries nearby and the hotel's own restaurant receiving good reviews for food quality and room service.
Positive feedback is also given to the spacious, clean and comfortable rooms, which are equipped with modern amenities. While some mention signs of wear on the furniture or smaller room sizes, most guests find the accommodations to be pleasant and well-maintained.
Cleanliness receives mixed reviews with many guests applauding the hotel's efforts and highlighting the spotless environment. However, there are occasional lapses noted, pointing to a need for more consistent attention to detail.
The staff at Mercure Hotel Kaiserhof City Center is frequently praised for their friendliness, helpfulness and professionalism. Despite a few isolated instances of unfriendliness or communication issues, the overall sentiment is that the staff create a welcoming and accommodating atmosphere.
Wi-Fi experiences vary with some guests finding the connection suitable while others report significant issues with stability and speed. The free Wi-Fi's bandwidth limit often leads visitors to opt for the paid version for a more reliable connection.
The gym is appreciated for its cleanliness and equipment, even if it's small and sometimes has pieces out of order, while parking is valued for its security and convenience despite some challenges related to tight spaces and high costs.
For families, the hotel offers suitable accommodations, though the surrounding area may not be ideal for children due to safety concerns. The nightlife scene around the hotel is lively but can feel rough and noisy, which may not suit all guests, especially those seeking a quieter stay.
Finally, while the beds receive generally favorable remarks for comfort, some guests experience issues with bed size and mattress quality. Overall, Mercure Hotel Kaiserhof City Center provides a largely positive experience in alignment with its 4-star rating, despite some areas needing improvement.
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The breakfast experience at the hotel is frequently highlighted as a strong point with an extensive and varied selection including fresh juices, smoked salmon and a pancake machine. Guests commend the cleanliness and quality of the offerings and the friendly, accommodating atmosphere. Although some find the breakfast area small or the cost a bit high, it generally adds significant value to a stay.
Dinner options around the hotel are appreciated with a variety of local eateries nearby and the hotel's own restaurant receiving good reviews for food quality and room service.
Positive feedback is also given to the spacious, clean and comfortable rooms, which are equipped with modern amenities. While some mention signs of wear on the furniture or smaller room sizes, most guests find the accommodations to be pleasant and well-maintained.
Cleanliness receives mixed reviews with many guests applauding the hotel's efforts and highlighting the spotless environment. However, there are occasional lapses noted, pointing to a need for more consistent attention to detail.
The staff at Mercure Hotel Kaiserhof City Center is frequently praised for their friendliness, helpfulness and professionalism. Despite a few isolated instances of unfriendliness or communication issues, the overall sentiment is that the staff create a welcoming and accommodating atmosphere.
Wi-Fi experiences vary with some guests finding the connection suitable while others report significant issues with stability and speed. The free Wi-Fi's bandwidth limit often leads visitors to opt for the paid version for a more reliable connection.
The gym is appreciated for its cleanliness and equipment, even if it's small and sometimes has pieces out of order, while parking is valued for its security and convenience despite some challenges related to tight spaces and high costs.
For families, the hotel offers suitable accommodations, though the surrounding area may not be ideal for children due to safety concerns. The nightlife scene around the hotel is lively but can feel rough and noisy, which may not suit all guests, especially those seeking a quieter stay.
Finally, while the beds receive generally favorable remarks for comfort, some guests experience issues with bed size and mattress quality. Overall, Mercure Hotel Kaiserhof City Center provides a largely positive experience in alignment with its 4-star rating, despite some areas needing improvement.
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4-Star Hotel
Guest Reviews
The Mercure Hotel Kaiserhof City Center in Frankfurt is lauded for its prime location, particularly its proximity to the Frankfurt Hauptbahnhof, which is only a few minutes' walk away. This makes it exceptionally convenient for train travelers, offering easy access to public transportation, the city center and various tourist attractions such as the river and the Römer square. The surrounding area is well-equipped with numerous restaurants, shops and convenience stores, adding to the convenience for guests.
Guests frequently highlight the ease of moving around the city from this central point, whether on foot or via public transport. The hotel's strategic position between the train station and key city sites facilitates both business and leisure activities, including visits to the Christmas Market, the exhibition grounds and the old town.
However, it's worth noting that the neighborhood can feel a bit rough, especially at night and guests have mentioned the presence of homeless people and adult shops nearby. Despite this, the overall sentiment remains positive due to the unbeatable convenience and accessibility the location offers.
In summary, the Mercure Hotel Kaiserhof City Center stands out for its superb location, making it an attractive choice for travelers seeking close proximity to transportation hubs and key city attractions.
At Mercure Hotel Kaiserhof City Center, the breakfast experience consistently receives high praise from guests. The offerings are described as excellent, fantastic and top-notch, often highlighting the extensive and varied selection available. Guests appreciate the presence of fresh juices, smoked salmon and even a pancake machine with fresh honey. The buffet is frequently noted for its diversity, ensuring something for everyone, including a satisfying selection for vegetarians.
The cleanliness and quality of the breakfast items, such as freshly squeezed juices, are commended and the presence of a friendly, accommodating chef adds to the overall positive experience. Many guests mention the ample choices and the appeal of specialized items like scrambled eggs, fried ham, bacon, sausages and a notable omelet station. The breakfast is also cited as rich and sufficient, offering plenty of everything.
Despite the overwhelmingly positive feedback, a few reviews mention the breakfast can be pricey. Some guests feel the cost doesn't always justify the offerings with occasional comments about the breakfast area being small or needing replenishment more frequently. However, most reviews affirm the breakfast as an exceptional highlight of their stay, adding value to the hotel’s central location and overall welcoming atmosphere.
The dinner experience around the Mercure Hotel Kaiserhof City Center offers a variety of choices. The hotel's own restaurant is described as nice, complemented by excellent food via room service. There are also numerous dining options nearby with an array of cafes, restaurants, pubs and food trucks, particularly popular on Thursdays. Guests appreciate the abundance and convenience of local eateries, often preferring to explore the varied culinary offerings in the area. The hotel staff provides good restaurant recommendations, making it easy to find excellent meal options just around the corner.
The rooms at Mercure Hotel Kaiserhof City Center receive generally positive feedback from guests. They are described as spacious, clean and well-equipped with modern amenities. Many reviewers appreciate the comfortable beds, good-sized bathrooms and overall cleanliness of the rooms. The rooms are also noted to be quiet and well-maintained, adding to a pleasant stay. Guests find the furnishings modern and stylish, although some mention that the furniture and carpets show signs of wear and could benefit from updates.
Despite the high praise for cleanliness and comfort, some reviews highlight smaller rooms, which can feel cramped for two people and are packed with furniture. There are occasional mentions of outdated décor, minor maintenance issues like broken lamps or malfunctioning air conditioning and the need for bathroom renovations. However, these concerns are outweighed by the positive aspects, including modern fittings, attention to detail in housekeeping and practical amenities like mini bars and coffee machines. Overall, rooms provide a comfortable and pleasant environment for guests, complemented by a great central location close to the business center.
The beds at the Mercure Hotel Kaiserhof City Center receive generally favorable remarks from guests. Most reviews highlight the bed comfort with numerous guests describing them as comfortable, very comfortable or even super cozy. The quality of the mattresses is often praised and some mentioned that the beds were new and the bedding was good. Cleanliness of the beds also received positive notes with some specifically pointing out the beds were super clean or snow-white.
However, a number of mixed and negative comments suggest room for improvement. Some guests found the beds too small or the mattresses soft and sagging. Issues such as the bed splitting in the middle, uncomfortable pillows, short bedsheets and bed joints causing discomfort were noted. Additionally, some beds were described as firm or hard, leading to an unpleasant sleep experience for certain guests. Blood stains on the bed, creaky beds and unstable beds were also highlighted among the criticisms.
In summary, while many found the beds at Mercure Hotel Kaiserhof City Center to be a strong point of their stay, there are recurring mentions of specific issues that could affect one's overall comfort.
The cleanliness at Mercure Hotel Kaiserhof City Center receives mixed reviews from its guests. Many visitors appreciate the hotel's efforts in maintaining a clean environment, noting that rooms are generally spotless, comfortable and well-appointed. The hotel and cleaning staff are frequently praised for their diligence with numerous guests highlighting the impeccable cleanliness of their rooms and communal areas.
However, some reviews point out lapses in the hotel's cleaning efforts. Issues range from dusty surfaces, mold in showers, dirty carpets and even sightings of hairs and stains in rooms and bathrooms. Specific problems such as broken fixtures, non-working fans and inadequately cleaned amenities are also mentioned. It's apparent that while the hotel often achieves a high standard of cleanliness, consistency remains an area in need of improvement.
In summary, the Mercure Hotel Kaiserhof City Center often impresses guests with its clean and comfortable accommodations, though it occasionally falls short in consistency and attention to detail. Some rooms may require closer scrutiny to meet the high standards that many travelers expect.
The 'Mercure Hotel Kaiserhof City Center' has received numerous positive remarks about its staff, particularly highlighting their friendliness and helpfulness. Guests frequently commented on the welcoming atmosphere created by the team, noting that staff were accommodating, attentive and professional. Many guests appreciated the staff's efforts to solve any concerns and found the communication in English to be effective. The receptionists were often praised for their efficiency and pleasant demeanor, making check-in and check-out processes smooth. Specific mentions of outstanding service were made, such as Carina Schmirow’s assistance and Vanessa’s helpfulness.
However, not all feedback was universally positive. A few guests encountered unfriendly or unresponsive staff members and noted issues with coordination and cleanliness. There were occasional mentions of employees being slightly curt or not sufficiently customer-oriented with some criticisms directed at language barriers and poor communication skills in English.
Overall, the hotel staff at Mercure Hotel Kaiserhof City Center are largely characterized as very friendly, helpful and dedicated to providing a pleasant stay, albeit with some room for improvements in certain aspects.
The Wi-Fi experience at Mercure Hotel Kaiserhof City Center appears to be quite mixed based on guest reviews. On the positive side, some guests reported having a good internet connection and stable Wi-Fi, making it suitable for casual activities like browsing Facebook. However, many other guests encountered a range of issues. Complaints often mentioned very slow, unstable or even non-existent Wi-Fi in certain areas of the hotel. Some found that the Wi-Fi connection was particularly poor in the rooms with occasional better performance in unusual spots such as the bathroom. Additionally, there is a bandwidth limit for the free Wi-Fi, which can only be removed by opting for a paid version. This inconsistency left several guests frustrated, describing the internet as really bad, terribly bad or even a disaster. Despite these negative points, it seems that the overall experience varied significantly and paying for the upgraded service might be a potential solution for those requiring a more reliable connection.
The gym at the Mercure Hotel Kaiserhof City Center is generally well-received by guests for its cleanliness and organization. Many noted that it is well-equipped, making it suitable for short stays. Despite being on the smaller side, the fitness room appears to offer a good range of equipment, though some guests mentioned that certain pieces were occasionally out of order. Overall, the fitness center provides a decent workout space and seems to add a pleasant aspect to the stay with some guests even highlighting their enjoyable experiences there.
Mercure Hotel Kaiserhof City Center offers the convenience of underground parking with many guests appreciating the safety and direct entrance to the hotel. Despite its secure and accessible location, the garage itself is quite tight and can be difficult to locate due to poor signage, especially at night. There’s a sense of security as the facility is only accessible by hotel guests, providing peace of mind for those traveling with vehicles.
However, many reviews mention the challenges finding parking, noting that the entrance isn’t easily recognizable and the garage tends to fill up quickly. Extra charges for parking and the relatively high cost have also been pointed out. The position of the entrance in an area with a high concentration of drug users and congestion issues may be another concern for some guests. Despite these drawbacks, the underground parking is seen as a valuable asset for a short stay, given its prime downtown location.
The Mercure Hotel Kaiserhof City Center appears to offer mixed experiences for families traveling with kids. On the positive side, several reviews highlight the family-friendly accommodations, such as suites that can comfortably fit up to three people and family rooms featuring two bedrooms. This suggests that the hotel is well-equipped to handle groups and family units.
However, the location of the hotel raises some concerns. Although it is described as very central and convenient for travel, the surrounding area has been deemed not very safe, particularly for families with children. While it might be fine for solo travelers, families are advised to be cautious when visiting the area with kids.
In conclusion, while the Mercure Hotel Kaiserhof City Center provides suitable and comfortable accommodations for families, potential guests should be mindful of the less family-friendly neighborhood when planning their stay.
The Mercure Hotel Kaiserhof City Center is situated in an area of Frankfurt known for its vibrant nightlife, which can be somewhat overwhelming for some visitors. The surrounding neighborhood, particularly in the evenings, features a mix of streetwalkers, drug users and homeless people. The proximity to the red-light district contributes to a lively but potentially unsettling atmosphere, especially for solo female travelers. Noise from the street can persist late into the night, adding to the area's bustling but sometimes noisy vibe. While the locals typically leave visitors alone, the overall environment may feel sketchy or rough to some. Despite the nightlife offering a unique urban experience, the streets around the hotel can appear run-down and might not be suitable for families or those seeking a more serene stay.
Mercure Hotel Kaiserhof City Center offers a modern and well-maintained environment, consistent with the Mercure brand. Guests find it generally attractive and appreciate its comfortable and modern furnished rooms, meeting expectations of a 4-star level in terms of decor. While it provides a positive and standard experience for a four-star hotel, some guests feel that it falls short in certain areas, describing it as more of a solid 3-star rather than a full 4-star establishment.
The absence of a restaurant or room service at the hotel is a notable drawback for some, as well as the lack of basic toiletries that guests expect from a hotel of this rating. Cleanliness and maintenance in some rooms are occasionally reported to be subpar for a four-star standard and overall luxury is sometimes seen as lacking. Moreover, certain guests feel that the customer service and pricing do not quite match the level of a four-star hotel, making the value for money appear questionable to them. Despite these concerns, the Mercure Hotel Kaiserhof City Center remains a viable option for travelers seeking a modern, comfortable stay in the city center.
Mercure Hotel Kaiserhof City Center in Frankfurt receives favorable mentions from business travelers. The rooms are described as a decent size, equipped with a desk and office chair, which are beneficial for working. The internet connection is reliable, essential for guests who need to stay connected. Guests find it suitable for short business trips, noting its functionality and its no-frills, pleasant atmosphere. The hotel's location is praised, being close to work establishments, restaurants and the expo center, adding convenience for business needs.
While the majority of the staff are noted to be helpful, there have been isolated instances of less than expected service. Despite this, the consensus remains positive, recommending the hotel for business trips due to its adequacy and functional services. The hotel is preferred more for work-related stays than leisure, although its proximity to city sights and museums is also a noted benefit, making it a good starting point for weekend trips. Overall, it is very suitable for business professionals seeking practicality and convenience during their stay.
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Location
Guests frequently highlight the ease of moving around the city from this central point, whether on foot or via public transport. The hotel's strategic position between the train station and key city sites facilitates both business and leisure activities, including visits to the Christmas Market, the exhibition grounds and the old town.
However, it's worth noting that the neighborhood can feel a bit rough, especially at night and guests have mentioned the presence of homeless people and adult shops nearby. Despite this, the overall sentiment remains positive due to the unbeatable convenience and accessibility the location offers.
In summary, the Mercure Hotel Kaiserhof City Center stands out for its superb location, making it an attractive choice for travelers seeking close proximity to transportation hubs and key city attractions.
Breakfast
The cleanliness and quality of the breakfast items, such as freshly squeezed juices, are commended and the presence of a friendly, accommodating chef adds to the overall positive experience. Many guests mention the ample choices and the appeal of specialized items like scrambled eggs, fried ham, bacon, sausages and a notable omelet station. The breakfast is also cited as rich and sufficient, offering plenty of everything.
Despite the overwhelmingly positive feedback, a few reviews mention the breakfast can be pricey. Some guests feel the cost doesn't always justify the offerings with occasional comments about the breakfast area being small or needing replenishment more frequently. However, most reviews affirm the breakfast as an exceptional highlight of their stay, adding value to the hotel’s central location and overall welcoming atmosphere.
Dinner
Rooms
Despite the high praise for cleanliness and comfort, some reviews highlight smaller rooms, which can feel cramped for two people and are packed with furniture. There are occasional mentions of outdated décor, minor maintenance issues like broken lamps or malfunctioning air conditioning and the need for bathroom renovations. However, these concerns are outweighed by the positive aspects, including modern fittings, attention to detail in housekeeping and practical amenities like mini bars and coffee machines. Overall, rooms provide a comfortable and pleasant environment for guests, complemented by a great central location close to the business center.
Beds
However, a number of mixed and negative comments suggest room for improvement. Some guests found the beds too small or the mattresses soft and sagging. Issues such as the bed splitting in the middle, uncomfortable pillows, short bedsheets and bed joints causing discomfort were noted. Additionally, some beds were described as firm or hard, leading to an unpleasant sleep experience for certain guests. Blood stains on the bed, creaky beds and unstable beds were also highlighted among the criticisms.
In summary, while many found the beds at Mercure Hotel Kaiserhof City Center to be a strong point of their stay, there are recurring mentions of specific issues that could affect one's overall comfort.
Cleanliness
However, some reviews point out lapses in the hotel's cleaning efforts. Issues range from dusty surfaces, mold in showers, dirty carpets and even sightings of hairs and stains in rooms and bathrooms. Specific problems such as broken fixtures, non-working fans and inadequately cleaned amenities are also mentioned. It's apparent that while the hotel often achieves a high standard of cleanliness, consistency remains an area in need of improvement.
In summary, the Mercure Hotel Kaiserhof City Center often impresses guests with its clean and comfortable accommodations, though it occasionally falls short in consistency and attention to detail. Some rooms may require closer scrutiny to meet the high standards that many travelers expect.
Staff
However, not all feedback was universally positive. A few guests encountered unfriendly or unresponsive staff members and noted issues with coordination and cleanliness. There were occasional mentions of employees being slightly curt or not sufficiently customer-oriented with some criticisms directed at language barriers and poor communication skills in English.
Overall, the hotel staff at Mercure Hotel Kaiserhof City Center are largely characterized as very friendly, helpful and dedicated to providing a pleasant stay, albeit with some room for improvements in certain aspects.
Wi-Fi
Gym
Parking
However, many reviews mention the challenges finding parking, noting that the entrance isn’t easily recognizable and the garage tends to fill up quickly. Extra charges for parking and the relatively high cost have also been pointed out. The position of the entrance in an area with a high concentration of drug users and congestion issues may be another concern for some guests. Despite these drawbacks, the underground parking is seen as a valuable asset for a short stay, given its prime downtown location.
Family
However, the location of the hotel raises some concerns. Although it is described as very central and convenient for travel, the surrounding area has been deemed not very safe, particularly for families with children. While it might be fine for solo travelers, families are advised to be cautious when visiting the area with kids.
In conclusion, while the Mercure Hotel Kaiserhof City Center provides suitable and comfortable accommodations for families, potential guests should be mindful of the less family-friendly neighborhood when planning their stay.
Nightlife
4 Star
The absence of a restaurant or room service at the hotel is a notable drawback for some, as well as the lack of basic toiletries that guests expect from a hotel of this rating. Cleanliness and maintenance in some rooms are occasionally reported to be subpar for a four-star standard and overall luxury is sometimes seen as lacking. Moreover, certain guests feel that the customer service and pricing do not quite match the level of a four-star hotel, making the value for money appear questionable to them. Despite these concerns, the Mercure Hotel Kaiserhof City Center remains a viable option for travelers seeking a modern, comfortable stay in the city center.
Business
While the majority of the staff are noted to be helpful, there have been isolated instances of less than expected service. Despite this, the consensus remains positive, recommending the hotel for business trips due to its adequacy and functional services. The hotel is preferred more for work-related stays than leisure, although its proximity to city sights and museums is also a noted benefit, making it a good starting point for weekend trips. Overall, it is very suitable for business professionals seeking practicality and convenience during their stay.
No, Mercure Hotel Kaiserhof City Center doesn't have any pool.
No, a spa isn't available at Mercure Hotel Kaiserhof City Center.
No, Mercure Hotel Kaiserhof City Center doesn't allow dogs.
Yes, parking facilities are available at Mercure Hotel Kaiserhof City Center.
Yes, Mercure Hotel Kaiserhof City Center has a gym.
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Hotel in Frankfurt am Main
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