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Hotel Allegra Balneo & SPA - ALL INCLUSIVE

Golden Sands , Golden Sands (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Allegra Balneo & SPA - ALL INCLUSIVE, located in serene Golden Sands, strikes a balance between seclusion and accessibility to main attractions. The hotel's shuttle service to the beach eliminates concerns about the relative distance, while its elevated position offers splendid views. Guests appreciate the tranquil atmosphere and abundant greenery surrounding the property, along with the hotel's proximity to the town center.

The breakfast at the hotel receives mixed reviews with many guests praising the quality, taste and variety of dishes, including fresh pancakes and diverse vegetables. However, some guests find the menu repetitive and liken it to airplane food. Despite the occasional lack of variety, efforts such as providing meal packs for late sleepers are appreciated.

Dinner fare at the hotel enjoys favourable opinions for its diversity and quality with numerous guests finding the food tasty and varied. Some reviews, however, point to repetitiveness and occasional issues with freshness and quality. Overall, the dining experience generally meets or exceeds guest expectations, supported by the commendable service.

The rooms at Hotel Allegra are noted for their spaciousness, comfort and lovely views, but cleanliness issues are a common complaint. Instances of dirty bedding, mold and poor bathroom conditions diminish the positive aspects for many guests, despite the presence of beautiful and well-maintained pools and fitness areas.

Cleanliness, in general, is inconsistent throughout the hotel with some areas well-maintained and others suffering from neglect, including dusty rooms and unclean rugs. The hotel's staff receives praise for their friendliness and professionalism, especially the security and cleaning personnel. However, recurrent criticisms target the reception staff for their uncooperative and occasionally rude behavior.

Free Wi-Fi is reliable and fast in key areas, particularly in rooms, although its availability in common areas can incur extra costs. The spa facilities stand out as a major highlight, featuring a variety of delightful services and amenities like an infrared sauna, salt room and professional massages. Despite occasional non-functional issues, the spa experience remains a positive attribute of the hotel.

The hotel's pools, both indoor and outdoor, are frequently highlighted for their cleanliness, spaciousness and comfortable settings, despite minor critiques such as the early closing time and occasional cold water temperature.

Parking at the hotel is a challenging aspect with high fees and limited spaces causing frustration among guests. Assistance from the staff occasionally mitigates these issues, yet overall parking can be problematic.

For families, the hotel provides an array of amenities, including playgrounds and spacious family rooms, along with entertainment programs for children. The hospitable staff ensures a pleasant stay for families with children, making the hotel a favorable choice for family vacations.

In summary, Hotel Allegra Balneo & SPA - ALL INCLUSIVE offers a mix of strong positives, particularly in terms of location, amenities, dining and staff service, while grappling with notable issues in cleanliness, reception service and parking.
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Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Indoor Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel for Yoga

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Indoor Pool

Room Types

About Hotel Allegra Balneo & SPA - ALL INCLUSIVE

License: В1-1Ш0-15Е-Б1

Guest Reviews

7.2

Good

Location

Hotel Allegra Balneo & SPA - ALL INCLUSIVE, nestled in Golden Sands, offers a blend of tranquil seclusion and convenient access to main attractions. Despite its location on the third row of hotels, guests praise its peaceful ambiance and abundance of surrounding greenery. It is described as a cozy, large and well-maintained hotel with close proximity to the town center and other essential amenities.

Transportation to the beach emerges as a recurring highlight. The hotel provides a shuttle service that facilitates easy and comfortable travel to and from the beach, alleviating concerns about the distance, which some guests noted to be significant. For those preferring a leisurely walk, the beach and center are reachable within a 10-minute stroll.

Opinions on the actual distance to the beach vary with some stating it is further than expected, around one kilometer, while others appreciate the brief walk or the convenience of the shuttle. The hotel's elevated position offers good views, particularly from the top-floor apartments.

Overall, the location of Hotel Allegra Balneo & SPA receives positive feedback for its accessibility and the serene environment it provides, making it suitable for both relaxation and exploration in Golden Sands.

Breakfast

Hotel Allegra Balneo & SPA offers a breakfast experience that has gathered a range of opinions from its guests. Many have praised the quality and taste of the offerings, noting a rich selection of dishes and beverages that include a delightful variety such as olives, salads, eggs, fish and diverse vegetable rice. Fresh pancakes and varied dishes ranging from cereals and pastries to scrambled eggs were particularly highlighted, adding to a breakfast that several guests found delicious and satisfying.

However, some reviews indicate consistency issues and limitations in variety. While some guests enjoyed the well-prepared, tasty food, others mentioned that the breakfast menu remained the same daily, which could feel monotonous over an extended stay. Some guests found the breakfast to be of low quality and repetitive with minimal diversity, likening it to airplane food. Issues with replenishment of the buffet towards the end of breakfast hours also surfaced with certain items running out early.

Despite these mixed opinions, the inclusion of gesture such as providing meal packs for those who miss breakfast showcases the hotel’s effort in accommodating guests. Overall, the breakfast at Hotel Allegra Balneo & SPA can be enjoyable, particularly for those who appreciate consistent quality and specific dish offerings, but it may fall short for those seeking broader variety and freshness daily.

Dinner

Hotel Allegra Balneo & SPA - ALL INCLUSIVE presents a diverse dining experience for its guests with many reviews highlighting the quality and variety of food provided. The dinner offerings are praised for their diversity and the presence of a wide selection of dishes, often prepared by professionals. Guests frequently mention that the food is tasty, fresh and sufficient for all tastes with some even describing it as exceptional.

However, experiences seem to vary widely, as some guests noted repetitiveness and a lack of variety in the menu. There are mixed feelings about the overall quality with some describing the food as decent but monotonous and others pointing out issues such as cold food and poor hygiene standards at times.

While some reviews suggest a need for more diversity and better quality control, particularly regarding the freshness and variety of dishes, the general consensus is positive. Guests particularly appreciated the convenient transport to and from the beach and the excellent service from the friendly staff, who spoke English well. Overall, despite a few inconsistencies, Hotel Allegra's dinner experience often manages to meet or exceed guest expectations.

Rooms

Guests at 'Hotel Allegra Balneo & SPA - ALL INCLUSIVE' consistently highlighted the spaciousness and comfort of the hotel rooms. The large rooms often came with beautiful views, including pool, sea and nature scenes and featured sizable balconies. Many appreciated the cozy and well-equipped rooms, noting the presence of clean and comfortable bedding.

However, cleanliness was a major recurring issue. Numerous reviews mentioned entering rooms that had not been adequately cleaned with some guests reporting unclean conditions such as stained walls, filthy bedding, sand in the showers and overall neglect of the bathrooms. Instances of dust, mold, dead insects and pet hair were frequently pointed out and some guests observed that their rooms had not been cleaned for several days. The lack of regular upkeep and maintenance of the rooms led many to question the hotel's 4-star rating.

Despite the cleanliness concerns, some reviews acknowledged the presence of large and clean swimming pools as well as well-maintained fitness areas. The inconsistency in room cleanliness and maintenance, however, seemed to overshadow the positive aspects for many guests.

Beds

Hotel Allegra Balneo & SPA - ALL INCLUSIVE provides varying experiences when it comes to bed comfort. Many guests have noted that the beds are comfortable with some highlighting the pleasure of new bed linens and fluffy towels. However, there are recurring criticisms regarding the condition of the mattresses, which some found old, broken or lacking in comfort – in one case, a spring was sticking out of the mattress. Pillow quality also received mixed reviews with several guests finding them hard or bulky. Despite the comfortable descriptions by some, issues like unironed or stained bedding and rooms becoming extremely heated by the sun were noted, which slightly overshadow the positives. This suggests that while some guests find the sleep experience satisfactory, there are significant areas in bed quality and maintenance that could benefit from improvement.

Cleanliness

Hotel Allegra Balneo & SPA - ALL INCLUSIVE presents a mixed picture in terms of cleanliness based on guest reviews. Positive comments highlight that some areas of the hotel, such as the pool and certain rooms, are maintained well with daily cleaning. Guests appreciated clean water in the pool, decent clean rooms upon check-in and the provision of a clean environment in some parts of the hotel. On some occasions, guests found their rooms to be exceptionally clean and the general cleanliness satisfactory.

However, these positive notes are overshadowed by a significant number of reviews expressing dissatisfaction with the hotel's cleanliness. Common complaints include dust, extensive dirt and spider webs in rooms, mold in bathrooms and dirty rugs. Several guests noted that cleanliness in the bathroom was particularly poor with some even citing clogged sinks and broken shower hoses. The issue extends beyond individual rooms with comments on the entire hotel being quite dirty, including unattended trash and dog hair on carpets.

Service inconsistencies were also flagged, such as cleaning staff being careless, not changing towels or bedsheets and frequent neglect of proper room cleaning. Hygiene in common areas, such as balconies and toilets, was problematic with some guests reporting that these had not been cleaned for extended periods.

Overall, while Hotel Allegra offers some clean facilities, the prevailing sentiment is that the hotel struggles significantly with maintaining consistent cleanliness standards across its premises.

Staff

Hotel Allegra Balneo & SPA - ALL INCLUSIVE offers a mixed experience when it comes to staff interactions. Many guests found the staff to be friendly, kind and professional with some highlighting their helpfulness and attentiveness. Positive remarks were particularly directed at the young security personnel and the cleaning staff, praised for their diligence and friendliness. The service provided by most staff members was deemed incredible, responsive and informed, ensuring guests felt well-attended.

However, there were notable criticisms, especially aimed at the reception staff. Several guests reported experiences with uncooperative, arrogant and rude receptionists, making communication challenging. This was compounded by language barriers, as many staff members only spoke limited English, which sometimes led to misunderstandings. A significant portion of the staff appeared novice and inadequately trained, which affected overall guest satisfaction. Despite the commendable efforts of some staff members, the inconsistency in service quality and professionalism, particularly at the reception, left much to be desired for many visitors.

Wi-Fi

Hotel Allegra Balneo & SPA - ALL INCLUSIVE offers a reliable and fast Wi-Fi experience, particularly excelling in the rooms, where the signal and speed are praised as excellent. However, there are limitations regarding internet access throughout the property. While some reviews mention no Wi-Fi in the rooms and availability only in the lobby bar or reception hall, guests generally find the internet quality in accessible areas satisfactory. The complimentary Wi-Fi tends to be limited to specific common areas with additional costs incurred for more extensive access. Overall, despite some restrictions, the Wi-Fi service meets guests' expectations in key locations within the hotel.

Spa

Hotel Allegra Balneo & SPA - ALL INCLUSIVE offers an impressive spa experience with a variety of amenities that have left guests quite satisfied. The spa center is often described as amazing and incredible, boasting unique features that distinguish it from other hotels. Guests appreciated the inclusion of some spa treatments in the hotel price, which was a pleasant surprise, though some found additional spa services to be extremely expensive.

The indoor pool, mineral water facilities and the comprehensive selection of medical procedures and massages were well-received. The spa area includes delightful features such as an infrared sauna, aromatherapy and a salt room, all of which contributed to a pleasant environment for relaxation. The salt grotto in particular was highlighted as a great addition.

The professionalism of the massage therapists and the overall pleasant atmosphere of the spa were regularly noted. However, there were some instances where the spa center was not functional, which was a disappointment for some guests. Despite this, the overall sentiment towards the spa at Hotel Allegra Balneo & SPA remains very positive, making it a standout feature of the hotel.

Pool

Visitors to Hotel Allegra Balneo & SPA - ALL INCLUSIVE frequently highlight the hotel's pools as a strong feature of their stay. The hotel boasts a large swimming pool that guests consistently describe as clean, well-maintained and comfortable. Both the indoor and outdoor pools receive commendations for their cleanliness and ample sun loungers and umbrellas available for guests.

Many reviewers specifically appreciate the spaciousness of the pools, noting that they are big enough to accommodate a good number of guests without feeling crowded. The outdoor pool was often praised for its wonderful upkeep and comfortable water temperature, although some guests did mention it felt cold at times.

Despite a few minor critiques – such as the pool closing early at 6 PM, occasional loud music and some instances of sand and leaves – the overall experience at the pool area remains positive. The indoor pool, while clean and warm, received a couple of comments about the lack of heating which some guests had expected.

In summary, the pools at Hotel Allegra Balneo & SPA offer a delightful retreat with their cleanliness, size and maintenance, making them a memorable aspect of the stay for many guests.

Parking

Hotel Allegra Balneo & SPA - ALL INCLUSIVE has received mixed feedback regarding its parking facilities. Many guests have expressed concern over the high parking fees, which range from 20 to 25 BGN per day. The parking area at the hotel is reportedly small and often full, leading to frustrations over finding a spot. In some instances, guests found parking to be on street with no guaranteed spaces or nearby public parking located about 250 meters away from the hotel, which charges a fee as well.

Some guests found minor solace in the assistance provided by the hotel staff in securing a space promptly. Moreover, the hotel's shuttle service to the beach and the resort center was noted positively by a few visitors. Despite these efforts, many guests felt that the parking situation did not meet their expectations, especially considering the additional costs and the limited availability of spaces. Overall, securing a parking spot at the hotel appears to be a challenging aspect of the stay, notwithstanding occasional benefits provided by the staff.

Family

Hotel Allegra Balneo & SPA - ALL INCLUSIVE offers a variety of amenities and activities that make it an attractive destination for families with children. The hotel provides several playgrounds for children, including shaded areas among the trees and a well-maintained courtyard, ensuring a safe and enjoyable environment for the little ones. Families can also benefit from the spacious family rooms, some featuring two bathrooms, adding convenience and comfort to the stay.

The hotel staff, praised for their friendliness and helpfulness, extend their hospitality to the youngest guests. Children can enjoy a dedicated program every evening, engaging in entertaining activities organized by enthusiastic animators who are eager to communicate and interact. Notably, special occasions such as birthdays are celebrated with care, adding a personal touch to the family experience.

In addition to the on-site facilities, the hotel offers a shuttle service to a nearby beach, allowing families to easily explore and enjoy the seaside. The combination of thoughtful amenities and a warm atmosphere makes Hotel Allegra Balneo & SPA - ALL INCLUSIVE a recommended choice for families seeking a relaxing and fun-filled vacation.

4 Star

Hotel Allegra Balneo & SPA - ALL INCLUSIVE has garnered mixed reviews with many guests questioning its four-star status. Several reviewers noted that the hotel doesn't meet the standards expected of a four-star establishment, pointing out issues such as outdated and worn-out rooms, as well as shabby overall appearance. Some guests mentioned that the food quality did not align with the four-star rating and expressed dissatisfaction with the facilities and services provided.

Despite these criticisms, a few guests acknowledged that they were reasonably satisfied given the price they paid, suggesting that the hotel offers decent value for money for a short stay. Nonetheless, the consensus appears to be that the hotel falls short of the expectations associated with a four-star rating with many rating it closer to a three-star or even a two-star hotel.

Yes, Hotel Allegra Balneo & SPA - ALL INCLUSIVE has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.

Yes, a spa is available at Hotel Allegra Balneo & SPA - ALL INCLUSIVE.

No, Hotel Allegra Balneo & SPA - ALL INCLUSIVE doesn't allow dogs.

Yes, parking facilities are available at Hotel Allegra Balneo & SPA - ALL INCLUSIVE.

Yes, Hotel Allegra Balneo & SPA - ALL INCLUSIVE has a gym.

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