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Summary of reviewsThe Cliff Hotel offers a predominantly positive experience across various aspects, making it a popular choice among visitors. The location is particularly commendable with guests frequently praising its proximity to the beach and stunning coastal views. Situated atop the cliffs, the hotel offers breathtaking vistas and easy access to local attractions, complemented by free and hassle-free parking.
Breakfast at the Cliff Hotel receives high marks for its quality, variety and presentation. Guests enjoy the extensive menu options and the friendly service, especially from staff members like Maggie. Despite occasional criticisms about the organization of the buffet or slow service, the general consensus is that the breakfast experience is fantastic.
Dinner options also garner positive feedback with guests appreciating the amazing quality, generous portions and well-presented dishes. The Muse restaurant is especially noted for its fabulous food and good value for money. While there are some concerns about food being served cold or long waiting times, the overall dining experience remains satisfying.
Rooms at the Cliff Hotel are praised for their cleanliness and comfort. Though some guests note the rooms can be warm or slightly noisy, the general sentiment is positive, accentuating the cleanliness, comfort and picturesque views from certain rooms. The hotel maintains a high standard of cleanliness throughout, leaving guests with a favorable impression.
The staff's friendliness and helpfulness stand out significantly, creating a welcoming and professional environment. From the attentive reception to the efficient restaurant staff and diligent housekeeping, the service is frequently highlighted as a strong point of the hotel. Management's hands-on approach also contributes to this positive atmosphere.
Wi-Fi connectivity at the Cliff Hotel is generally reliable with most guests reporting a stable and satisfactory experience. Free Wi-Fi and parking add to the convenience of the stay.
The hotel is family-friendly, offering spacious accommodations and various amenities that cater to families with children. Despite minor issues, such as long waits for service and some noise in family rooms, the overall environment remains positive and conducive to family activities.
Beds at the Cliff Hotel are mostly celebrated for their comfort with many guests noting the soft mattresses and plush pillows. There are a few exceptions regarding the firmness and support of the beds, but the majority of guests enjoy a restful sleep experience.
Overall, the Cliff Hotel provides a delightful seaside retreat with excellent location, friendly service, clean and comfortable accommodations and a satisfying dining experience, making it a frequent choice for returning visitors. While there are areas for improvement, such as room ventilation and food service consistency, the positive aspects ensure an enjoyable stay. Show more
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Categories
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Room Types
Twin RoomRoom has hot beverage making facilities, HD TV, free WiFi access an en-suite with either a bath/shower or a bath, hair dryer and complimentary bottled water. Room service is also available.
Cliff SuiteFeaturing a luxurious large double bed, a spacious separate living area with a cushioned couch, table and chairs, and a HD TV.
The en suite bathroom includes a spa bath and a walk-in shower, and there is a separate toilet room for extra space.
This room offers views of Gorleston’s beautiful, sandy, award-winning beach.
Double Room with Sea ViewWith free WiFi and HD TV’s, this room features a luxurious double bed complete with cushions and a valance. Sea view rooms overlook Gorleston’s beautiful sandy beach and harbour.
Double RoomRoom has hot beverage making facilities, HD TV, free WiFi access an en-suite with either a bath/shower or a bath, hair dryer and complimentary bottled water. Room service is also available.
Family RoomRoom features a double bed and 1 sofa bed, has hot beverage making facilities, HD TV, free WiFi access an en-suite with either a bath/shower or a bath, hair dryer and complimentary bottled water. Room service is also available.
Suite with BathRecently refurbished and with free WiFi and HD TV, this room features a luxurious double bed with cushions and a stand-alone bath in the centre of the room. Offering views of Gorleston on Sea’s beach.
Double Room for Single OccupancyRoom has hot beverage making facilities, HD TV, free WiFi access an en-suite with either a bath/shower or a bath, hair dryer and complimentary bottled water. Room service is also available.
Double Room with Balcony and Sea ViewOverlooking beach and harbour, this room features free WiFi, HDTV and a balcony.
Small Double RoomOur Small Double Room has hot beverage making facilities, HD TV, free WiFi access an en-suite with either a bath/shower or a bath, hair dryer and complimentary bottled water. Room service is also available. Please note there are restricted views with this room type.
Guest Reviews
8.3
Very Good
Location
The Cliff Hotel boasts an enviable location, consistently praised for its proximity to the beach and stunning coastal views. Guests appreciate that it is only a short stroll from the sandy shores, making it ideal for beach lovers. The hotel's terrace, which offers panoramic views of Gorleston beach and the harbor, is a particular highlight, perfect for dining or enjoying a drink with a sea view.
Its position atop the cliffs provides not only breathtaking vistas but also convenience with easy access to local attractions and excellent public transport links. Parking is free and hassle-free, a bonus for those exploring the nearby towns like Great Yarmouth and Lowestoft.
Reviewers remark on how quiet and peaceful the setting is, away from the bustling main strips yet close enough for a short walk to various amenities and attractions. The location is perfect for those looking to enjoy a relaxing seaside retreat with stunning natural surroundings right at their doorstep.
Overall, the Cliff Hotel's setting is not only picturesque but also practical, making it a frequent choice for returning visitors. The combination of scenic beauty, convenient access to local sights and top-notch service ensures an enjoyable stay for all.
Breakfast
Travelers visiting Cliff Hotel can expect a largely positive breakfast experience. The breakfast service is consistently praised for its quality and variety. Guests frequently highlight the excellent buffet style setup, offering a wide selection of continental and traditional cooked options. Many enjoy the flexibility to order extras beyond the menu and portions are noted to be generous. Notably, Maggie, a breakfast staff member, is often mentioned for her friendly and helpful demeanor, contributing to the enjoyable dining atmosphere.
The breakfast menu and choices are extensive, catering well to different dietary preferences with plentiful options available. Diners frequently describe the breakfast as fantastic, delicious and superb. The quality of food presentation is another common point of praise, ensuring a delightful start to the day.
However, there are occasional criticisms, such as issues with the buffet being poorly organized or items running out. Some guests found the food not as hot as preferred or faced slow service due to staff shortages. Despite these few inconsistencies, the general consensus remains highly favorable, making the breakfast at Cliff Hotel a standout feature for many visitors.
Dinner
Cliff Hotel has garnered largely positive feedback for its dining experiences, particularly highlighting the varied and enjoyable dinner options. Guests praise the amazing quality of the food and the friendly, attentive restaurant staff. The menu choices for dinner were often described as very good with many diners noting that the food was both tasty and well presented. Whether dining in the main restaurant, the bar area or the outdoor terrace with lovely sea views, visitors generally found the meals to be of high standard.
A recurring theme in the reviews is the excellent quality and generous portions of the food, indicating a consistent dining standard. Many guests found specific dishes, such as burgers and chips and even the buffalo cauliflower wings, to be delightful. The Muse restaurant, in particular, received acclaim for its fabulous food and good value for money.
However, it's important to mention that not everyone had a flawless experience. Some reviews mentioned occasional issues with the food being served cold, long waiting times or meals not meeting expectations in terms of quality or portion size. Despite these few concerns, the overall dining experience at Cliff Hotel appears to be satisfying with great service complementing the delicious meals. Thus, dining at Cliff Hotel generally promises a delightful culinary experience with a varied menu in a charming atmosphere.
Rooms
At Cliff Hotel, the rooms stand out for their cleanliness and comfort, consistently earning praise for being spotless and well-appointed. While many guests enjoyed spacious and tidy accommodations, some rooms were described as slightly small but still comfortable. The views, particularly from the balconies with sea views, garnered positive remarks, although a few guests were disappointed by the lack of available views. The beds were often cited as very comfortable, contributing to an overall pleasant stay.
On the downside, several reviews mentioned the rooms felt warm or even hot, sometimes with limited ability to open windows for ventilation. Noise was another recurring issue with guests noting the rooms were noisy with thin walls contributing to sound disturbances. The state of certain fixtures was also noted with some rooms needing updates and maintenance on broken tiles or furniture.
Despite these drawbacks, the general sentiment towards the rooms at Cliff Hotel remained positive with many praising the cleanliness, the spaciousness and the overall comfort of their accommodations. The hotel's location also seemed to supplement the guest experience favorably, although enhancements in room ventilation, soundproofing and periodic updates would elevate the comfort level even further.
Beds
Cliff Hotel's beds generally receive high praise for their comfort and cleanliness. Many guests found the beds to be extremely comfortable, highlighting the soft mattresses and plush pillows that contribute to a good night's sleep. Descriptions of "very comfortable," "comfy," and "super comfy" beds are frequent, suggesting a consistent standard of comfort across various rooms. Many guests appreciated the size of the beds with terms like "huge" and "massive" often used to describe them, along with the impressive "super kingsized bed."
However, there are a few noted exceptions. Some guests found the beds too soft or lacking support, while others mentioned hard or lumpy mattresses. Sofa beds and single beds often received negative feedback for being uncomfortable and narrow. Despite these occasional issues, the overall sentiment remains positive with the majority of guests enjoying a restful and pleasant sleeping experience at Cliff Hotel.
Cleanliness
Visitors to the Cliff Hotel have regularly praised the establishment for its exceptional cleanliness. Guests repeatedly highlighted that both the hotel and the rooms are maintained to a very high standard, often describing them as spotless and very clean. The cleanliness extends to all areas of the hotel, including bathrooms and common areas with many noting the tidiness and fresh atmosphere throughout.
Housekeeping has received particularly positive remarks for their diligence, ensuring rooms are very well cleaned and maintained. Comfort is clearly a priority, as the rooms are described as both clean and comfortable, making for a pleasant stay. The hotel's cleanliness has left a strong impression on guests, contributing to an overall great experience, despite a few isolated issues such as loose tiles and occasional cleanliness oversights. The staff's friendly and helpful nature also adds to the overall positive atmosphere.
In summary, the dedication to cleanliness at the Cliff Hotel stands out as a key feature, consistently ensuring a spotless environment that guests appreciate and remember.
Staff
At Cliff Hotel, the staff stand out for their exceptional friendliness and helpful attitude, creating a welcoming and professional environment. From the accommodating manager to the attentive receptionist, hotel guests consistently praise the personnel for their courteous and polite service. The hotel staff are noted for being exceedingly friendly with guests frequently singling out members for their positive interactions, whether it's the team at reception, housekeeping or the restaurant.
The restaurant staff are particularly appreciated with many guests noting their pleasant demeanors and excellent service. The breakfast room staff and bartenders also receive commendations for their efficiency and warmth, enhancing the overall dining experience. Numerous reviews highlight the staff's willingness to go above and beyond to fulfill guest requests, contributing to an overall atmosphere of attentiveness and care.
Management also receives praise for their hands-on approach with specific mentions of individual managers' exceptional efforts. The bar staff and night porters are acknowledged for their courteous service, even if there are occasional mentions of room for improvement.
Overall, Cliff Hotel's staff are celebrated for making guests feel special and important, ensuring a stay that stands out for its personalized and dedicated service.
Wi-Fi
The Wi-Fi at Cliff Hotel generally receives positive feedback from guests. Remarks frequently highlight the stable and reliable internet connectivity with many noting that the Wi-Fi worked well throughout their stay. Visitors appreciate that the Wi-Fi and parking are included for free, which adds to the convenience and value of their experience. There are mentions of necessary app downloads for certain services, which some guests found initially confusing but managed to figure out eventually.
Despite the positive feedback, there are occasional complaints regarding the internet connection and TV reception with a few guests reporting issues or the Wi-Fi going down at times. However, the majority of reviews do not mention any significant problems with the Wi-Fi, indicating that most guests had a satisfactory experience in this aspect. Overall, Cliff Hotel seems to provide a comfortable stay with generally good Wi-Fi service.
Parking
Cliff Hotel's parking situation boasts a mix of reviews that highlight both its strengths and limitations. Guests frequently appreciate the free, on-site parking provided by the hotel. Many visitors praise the ample and easy parking options, noting that plenty of parking spaces are often available. The convenience of parking directly at the hotel is repeatedly mentioned as a significant benefit.
However, some challenges do arise, especially during peak hours. A number of reviewers mention that the car park can get full quickly, particularly by the evening. This can lead to a scramble for spaces and occasionally forces guests to seek alternative parking nearby. The hotel’s car park is also described by some as small and limited, causing difficulty in finding a spot during busy times.
Overall, while the Cliff Hotel offers good parking amenities appreciated by many, guests should be prepared for potential full lots during peak periods and may want to consider alternative transportation options.
Family
Cliff Hotel is an excellent choice for families seeking a relaxed and enjoyable vacation. The hotel is family-friendly, featuring spacious family rooms that are perfect for groups of four. These rooms are not only large but also well-suited for children with comfortable seating and dining options that make mealtimes convenient and enjoyable. Despite some minor issues such as long waits for service and an uncomfortable children's sofa bed, the overall environment remains positive and conducive to family activities.
The hotel's position is highly appreciated with close proximity to bigger resorts like Yarmouth and Lowestoft and easy access to the beach, making it ideal for family outings. The communal areas are big and brightly decorated, providing ample space for kids to play and for families to relax together. Friendly staff contribute to a welcoming atmosphere and the family-friendly dining options, including fabulous meals on the terrace, add to the overall enjoyable experience.
Safety is also a priority with measures in place to keep children safe. Despite some noise and temperature issues in the family rooms, many reviewers recommend the hotel for a good family stay. Additionally, the hotel accommodates various family events, which adds a personal touch to the stay.
In summary, Cliff Hotel offers a great environment for families with its friendly staff, spacious rooms, central location and thoughtful amenities contributing to a pleasant and memorable family vacation.
3 Star
The Cliff Hotel offers a generally pleasant experience with some notable highlights. Guests have praised the very good breakfast and high standard of service and cleanliness. The staff have been described as friendly, professional and helpful, contributing to a lovely atmosphere within the hotel. The front of house accommodation is excellent and the hotel is reasonably priced for both lodging and food.
However, some guests feel that the food and drinks are overpriced and that the breakfast choices could be improved. There have been mixed reviews regarding the standard of service with some noting a decline during repeat visits. While some guests believe the hotel deserves at least a four-star rating, others find it more comparable to a two-star establishment. Modest facilities and a lack of luxuries align with typical three-star expectations, but some guests expected more for the cost of stay.
Overall, the Cliff Hotel meets most expectations for a three-star establishment, providing decent accommodations with a friendly and professional staff.
Rooms with Jacuzzi / Hot-Tub
Cliff Hotel's in-room jacuzzi garners positive feedback from guests, being described as good, very good and comfortable. After a long day, the jacuzzi is particularly helpful for relaxation. The hotel also features an indoor heated pool with a jacuzzi, offering additional spa and wellness facilities. Couples looking for a relaxing getaway particularly enjoyed the hot tub experience, making it a perfect stay for those wanting to unwind.
Business
Cliff Hotel is a favorable option for business travelers, particularly those planning business meetings, as it offers several meeting rooms and suitable workspaces. Rooms are equipped with writing desks, providing a conducive environment for work. A quiet business center is available, along with all necessary provisions to support business activities. The hotel also offers business dining options and valet business parking services.
The concierge is noted to be helpful and ideal for business needs and there are good business connections available nearby in the city. Breakfast is provided, adding to the convenience for professionals starting their day. However, certain limitations include the absence of mini fridges in the rooms and no available lifts. Some guests faced difficulty accessing Wi-Fi and renting work rooms and using the lobby computer was not an option.
Despite some lapses in technology and work space availability, the overall amenities and services make Cliff Hotel a practical choice for business trips, especially for those prioritizing meeting facilities and a central location.
Accessible
Nestled atop a picturesque cliff, Cliff Hotel offers both accessible areas and breathtaking views, making it a generally welcoming choice for travelers, including those with disabilities. Despite the challenging location with numerous stairs and steep steps down to the beach, the hotel has areas that are accessible and includes specific facilities for disabled guests. The rooms are well designed, providing comfort and ease of movement.
However, the lack of elevators and a broken lift can pose difficulties, especially for those with mobility issues. While there are accessible rooms and suggestions for more inclines and slopes, the current infrastructure with too many stairs could be challenging for elderly guests or those in wheelchairs.
For guests who prioritize ease of movement, the hotel is looking to refine its access features. Additional lifts and more accessible parking could further enhance the experience. Overall, the Cliff Hotel's charming location and well-designed rooms could be perfect if improved accessibility features are put in place.
Honeymoon
Cliff Hotel has garnered praise from honeymooners for its charming and romantic ambiance, making it an ideal destination for couples celebrating their special moments. The hotel offers a beautiful honeymoon suite and package that have left guests feeling special and important. The romantic views, coupled with secluded terraces, provide the perfect setting for an intimate getaway.
Guests have specifically noted the lovely room setups and excellent service, which add to the overall experience. The hotel's attention to detail with beautiful additions for couples has also been appreciated. Additionally, Cliff Hotel is highly recommended not just for honeymoons but also for anniversaries, further emphasizing its appeal for romantic escapes.
Overall, Cliff Hotel has proven to be an excellent choice for couples looking for a romantic and memorable stay.
No, Cliff Hotel doesn't have any pool.
No, a spa isn't available at Cliff Hotel.
No, Cliff Hotel doesn't allow dogs.
Yes, parking facilities are available at Cliff Hotel.