Holiday Inn Guildford by IHG
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Summary of reviewsHoliday Inn Guildford by IHG, receives strong praise for its convenient location, especially for visitors to the University of Surrey, Royal Surrey Hospital and nearby business parks. The serene environment with its green surroundings provides a peaceful retreat while still being close to essential amenities like a large Tesco supermarket and the town center. Accessibility via major highways and public transport, along with free parking, further enhances the convenience for guests.
The breakfast at the hotel stands out with a variety of hot and cold options, making it a delight for many guests. Fresh fruit, pancakes and traditional English fare are highlights and the breakfast buffet’s comprehensiveness, coupled with the friendly and efficient staff, ensure a positive start to the day. The dinner experience also earns praise for its diverse and high-quality menu catering to different dietary needs with standout dishes including nachos, pizza, fish and chips and mushroom risotto. Attentive and friendly staff elevate the dining experience even further.
Rooms at the hotel receive mixed reviews. Many guests appreciate the comfort and spaciousness with clean and well-equipped amenities such as large TVs and comfortable beds contributing to a satisfactory stay. However, the dated decor and need for refurbishment are recurring themes. Issues like tired furnishings and outdated bathrooms detract from the overall experience.
Cleanliness at the hotel garners both praise and critique. While some areas are spotless and well-maintained, others, particularly the bathrooms and certain common areas, suffer from cleanliness issues like mould and worn-out carpets. The cleaning staff is generally seen as polite and efficient, though consistency in cleaning routines could be improved.
Staff members are highlighted as a significant positive aspect, frequently described as friendly, helpful and efficient. Their professionalism and willingness to go above and beyond leave a lasting positive impression on many guests.
The hotel’s Wi-Fi service is appreciated for being free, though guests report mixed experiences regarding its consistency and reliability. The availability of a paid option suggests a need for better connectivity for guests requiring stronger internet service.
Fitness enthusiasts find the gym to be adequate and well-equipped, despite some guests noting its limited size and room for updates. The pool area also receives positive feedback for its cleanliness and enjoyable atmosphere, although occasional critiques regarding its condition and crowdedness indicate a need for minor improvements.
Parking is convenient with ample space and free parking frequently mentioned as a notable advantage. However, recent introductions of parking fees have caused some dissatisfaction among guests accustomed to complimentary parking.
For families, the hotel offers spacious family rooms, an indoor pool and family-friendly packages like children-eat-free options, making it an excellent choice for those traveling with children. The welcoming atmosphere and tailored amenities enhance the overall family experience.
In conclusion, Holiday Inn Guildford by IHG, offers a generally positive experience with commendable amenities, friendly staff and a prime location. While there are areas for improvement, particularly in room refurbishment and cleaning consistency, the hotel largely meets the diverse needs of its guests, ensuring a comfortable and enjoyable stay.
Categories
The breakfast at the hotel stands out with a variety of hot and cold options, making it a delight for many guests. Fresh fruit, pancakes and traditional English fare are highlights and the breakfast buffet’s comprehensiveness, coupled with the friendly and efficient staff, ensure a positive start to the day. The dinner experience also earns praise for its diverse and high-quality menu catering to different dietary needs with standout dishes including nachos, pizza, fish and chips and mushroom risotto. Attentive and friendly staff elevate the dining experience even further.
Rooms at the hotel receive mixed reviews. Many guests appreciate the comfort and spaciousness with clean and well-equipped amenities such as large TVs and comfortable beds contributing to a satisfactory stay. However, the dated decor and need for refurbishment are recurring themes. Issues like tired furnishings and outdated bathrooms detract from the overall experience.
Cleanliness at the hotel garners both praise and critique. While some areas are spotless and well-maintained, others, particularly the bathrooms and certain common areas, suffer from cleanliness issues like mould and worn-out carpets. The cleaning staff is generally seen as polite and efficient, though consistency in cleaning routines could be improved.
Staff members are highlighted as a significant positive aspect, frequently described as friendly, helpful and efficient. Their professionalism and willingness to go above and beyond leave a lasting positive impression on many guests.
The hotel’s Wi-Fi service is appreciated for being free, though guests report mixed experiences regarding its consistency and reliability. The availability of a paid option suggests a need for better connectivity for guests requiring stronger internet service.
Fitness enthusiasts find the gym to be adequate and well-equipped, despite some guests noting its limited size and room for updates. The pool area also receives positive feedback for its cleanliness and enjoyable atmosphere, although occasional critiques regarding its condition and crowdedness indicate a need for minor improvements.
Parking is convenient with ample space and free parking frequently mentioned as a notable advantage. However, recent introductions of parking fees have caused some dissatisfaction among guests accustomed to complimentary parking.
For families, the hotel offers spacious family rooms, an indoor pool and family-friendly packages like children-eat-free options, making it an excellent choice for those traveling with children. The welcoming atmosphere and tailored amenities enhance the overall family experience.
In conclusion, Holiday Inn Guildford by IHG, offers a generally positive experience with commendable amenities, friendly staff and a prime location. While there are areas for improvement, particularly in room refurbishment and cleaning consistency, the hotel largely meets the diverse needs of its guests, ensuring a comfortable and enjoyable stay.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Holiday Inn Guildford by IHG, boasts a highly praised location that meets diverse needs of its guests. Situated conveniently close to the University of Surrey, the hotel is ideal for visiting families, prospective students and those attending university events. The proximity to the Royal Surrey Hospital makes it a perfect choice for patients and their families who need to stay nearby. Business travelers find the hotel strategic, as it’s near the business park, research park and offers easy access to major highways like the A3, facilitating smooth commutes and travels.
Guests appreciate the serene environment and attractive green natural surroundings, which provide a peaceful retreat despite not being in the heart of Guildford’s bustling city center. However, the location is still conveniently close to essential amenities such as a large Tesco supermarket and the town center, making it easy to get snacks or essentials.
While some find it a bit far from the city center, the hotel’s accessibility via public transport and ease of access to major routes are considered beneficial. Free parking and quiet ambiance further add to the convenience, making the location of Holiday Inn Guildford well-suited for a variety of stays, whether visiting family, attending university-related events or traveling for medical appointments. The tranquil setting, combined with helpful staff, enhances the overall experience for guests.
The breakfast at Holiday Inn Guildford by IHG receives praise for its variety, quality and organization. Guests frequently mention the plentiful and diverse selection of both hot and cold options with a particular highlight on fresh fruit, pancakes and traditional English fare. The breakfast buffet is often described as comprehensive, well-stocked and delicious, making it a notable feature of the hotel stay. Friendly and attentive staff contribute to a positive dining experience, ensuring the breakfast area remains clean and well-prepared despite being busy at times.
However, some reviews indicate occasional inconsistencies. A few guests have noted that the food can sometimes be less than hot or repetitive day-to-day. Despite these minor criticisms, the overall impression is overwhelmingly positive with many guests appreciating the wide range of choices and the high standards of service and food quality. Several reviewers specifically enjoyed starting their day with a hearty breakfast before engaging in other hotel amenities like the pool and fitness rooms.
The dinner experience at Holiday Inn Guildford by IHG, generally receives positive feedback from guests who appreciate the variety and quality of the food offered. Diners frequently commend the hotel's diverse menu and the ability to cater to different dietary needs, including gluten-free options. Many guests highlight the excellent and delicious evening meals with particular praises for dishes like nachos, pizza, fish and chips and mushroom risotto.
The friendly and helpful staff contribute significantly to the dining experience, making it enjoyable and welcoming. Several reviews mention the exceptional service and professionalism of the restaurant team, enhancing the overall meal experience.
However, there are some mixed opinions. While many find the food flavorful and the portions satisfactory, a few reviews indicate that some meals were overpriced or not up to standard with occasional complaints about the size of the portions and the quality of specific dishes like fish and chips. Additionally, the restaurant's service pace has been inconsistent with some guests experiencing long wait times for their meals.
Overall, while the Holiday Inn Guildford has room for improvement in certain aspects, it mostly delivers a satisfying dining experience with good food quality, a varied menu and attentive staff, ensuring that most guests have an enjoyable time.
The rooms at the Holiday Inn Guildford by IHG, receive mixed feedback from guests. On the positive side, many reviews highlight the comfort and spaciousness of the rooms with beds often described as very comfortable. Cleanliness also frequently receives commendations, contributing to guests' overall satisfaction. Some rooms feature modern amenities like good-sized TVs with YouTube and Netflix, fridges and well-maintained bathrooms. The hotel's quiet environment and cozy accommodations cater well to families, offering spacious family rooms and additional amenities like sofa beds.
However, a recurring theme in the reviews is that the rooms appear dated and in need of refurbishment. Comments often mention tired decor, worn-out furnishings and general signs of aging like peeling plaster and scratched walls. Bathrooms, in particular, receive criticism for being outdated or in poor condition with issues such as low water pressure and mould. The lack of consistent room service and some practical inconveniences, such as limited power sockets and temperamental heating systems, also detract from the overall experience.
Despite these drawbacks, the public areas of the hotel, including the bar, restaurant and pool, are praised for their upkeep and ambiance, offering a stark contrast to the dated rooms. The hotel provides a generally clean and comfortable stay, though an upgrade to the rooms would significantly enhance guest experience.
Visitors to the Holiday Inn Guildford by IHG, have varying opinions about the beds. Many guests found the beds to be comfortable with several mentioning that they had enjoyable sleeps in large, comfortable and clean rooms. Phrases such as "enormously comfortable bed", "comfortable large bed" and "very comfy beds" were commonly used, indicating a generally positive consensus on comfort.
Several reviews also highlighted the comfort of the bedding and pillows with mentions of "lovely soft bedding" and "soft pillows". King-size beds seemed to be favored with guests appreciating the space and comfort they offered.
On the other hand, there were several criticisms indicating inconsistent experiences. Some guests found the beds to be overly hard or worn out with comments on the bed linen not fitting well and mattresses needing an update. A few reviews mentioned discomfort with sofa beds, describing them as broken or not made up. Additionally, there were remarks about thin duvets and inadequate bedding with some guests finding the supplied pillows too soft.
Despite a mix of feedback, guests often noted that the rooms were comfortable and sizable, enhancing their overall experience. Overall, while many guests had positive experiences with the beds, others encountered issues with comfort and maintenance, hinting at the need for potential updates or more consistent quality control.
Holiday Inn Guildford presents a mixed bag of experiences when it comes to cleanliness. Positive feedback highlights the hotel's general cleanliness with many guests noting their rooms as clean, tidy and even spotless. The cleaning staff has been described as polite and efficient. Public areas such as the bar, reception and pool area also receive commendations for being well-maintained.
However, numerous reviews point to significant inconsistencies. Some hallways and common areas are described as dated and in dire need of refurbishment with carpets threadbare and dirty. Bathrooms, in particular, suffer from a range of cleanliness issues—black mould, dampness and a generally worn appearance are recurring complaints. Guests have reported instances of dirty sinks, mouldy grout and even leftover cleaning residue.
There are also reports of rooms not meeting expected standards of cleanliness with dust build-up, stained carpets and bedding not always fresh. Detailed grievances include neglected under-bed areas and inadequately cleaned furniture.
While the hotel's overall clean environment and the polite demeanor of the cleaning staff are appreciated, the negative experiences around specific areas, especially bathrooms, indicate a pressing need for consistent and thorough cleaning routines, as well as updates to the aging infrastructure.
The reviews of the Holiday Inn Guildford by IHG, consistently highlight the hotel's staff as a standout feature. Guests express that the staff are incredibly friendly, helpful and efficient across various departments, including reception, the restaurant and housekeeping. Check-in experiences are smooth and welcoming with several guests noting the polite and efficient nature of the reception staff. The restaurant and bar staff are frequently described as attentive and professional, making dining a pleasant experience.
Guests appreciate the staff's willingness to go above and beyond, often noting their ability to address issues promptly and with a positive attitude. The overall atmosphere created by the friendly and welcoming staff enhances the stay for many visitors. While there are occasional mentions of less favorable interactions, the general consensus is that the staff contribute significantly to a warm and hospitable environment with many guests singling out individual staff members for exceptional service.
Whether dealing with room service, breakfast service or any other guest needs, the staff's friendliness and professionalism stand out as key attributes, leaving a lasting positive impression on visitors to the hotel.
Visitors to the Holiday Inn Guildford by IHG, have shared diverse opinions about the hotel's WiFi service. On a positive note, guests highlight that the hotel provides free WiFi, which many appreciated. Several reviews mention that the WiFi was good, very good or even great with some enjoying excellent connectivity. However, there were also reports of inconsistent service with some describing the WiFi as poor, not functioning well in rooms or cutting out frequently. The connectivity was noted to have a few hiccups, especially when it came to video streaming, which may not be optimal for guests needing a strong and stable connection for work or leisure.
The hotel offers both a complimentary wireless service and a paid option for £9.95, aimed perhaps at travelers requiring more reliable and faster internet for activities such as online conferences. The experiences with the paid WiFi were mixed, showing that even the enhanced service had room for improvement.
Overall, while the hotel provides essential WiFi services, the consistency and quality of the connection sometimes leave room for improvement, especially for guests with higher connectivity needs.
The guest reviews indicate that the Holiday Inn Guildford offers a commendable gym experience, appreciated by many visitors. The gym, although described by some as limited in size, allows for a comprehensive workout and is well-equipped. Guests frequently highlight the gym's quality and its role within a larger wellness complex, which includes an excellent pool area, often referred to as lovely and amazing. The fitness center meets expectations and provides good facilities, although some noted it could benefit from updating and clearer signage. Despite occasional comments on its size and operational hours, the gym serves its purpose effectively and contributes positively to the overall wellness amenities of the hotel.
The pool at Holiday Inn Guildford by IHG, received varied feedback from guests, though many positive aspects were highlighted. Visitors appreciated the good facilities and the indoor pool, often noting its spaciousness, suitable temperature and cleanliness. The pool provided entertainment for families with children especially enjoying it. Descriptions such as 'well maintained,' 'lovely,' and 'hugely enjoyable' were commonly used, reflecting an overall satisfaction.
However, there were occasional complaints about the pool being cloudy or murky and some guests mentioned that it required renovation. The pool area itself sometimes faced criticism for being overcrowded and in need of updating, including the changing rooms. Issues such as limited opening hours, pre-booking requirements and the presence of dirty tiles were mentioned, suggesting that improvements could be made.
Even so, the balance tilted towards a favorable experience with highlights on the warm water, clean surroundings and the enjoyable atmosphere. Despite some minor setbacks, the pool and related spa facilities played a significant role in enhancing guests' stays, making it a noteworthy feature of the hotel for many visitors.
Holiday Inn Guildford by IHG, offers a mix of opinions regarding its parking facilities. Many guests found the parking to be convenient and efficient with ample and spacious parking spaces available. The free parking was frequently highlighted as a significant advantage with some guests noting it as a huge bonus and ideal for their stay.
However, there were several critical points raised about the parking system. A common complaint was the introduction of parking charges, which was disappointing for previous visitors accustomed to complimentary parking. Fees ranged from £5 to £10 per day with some guests suggesting that parking should be free for those staying at the hotel. The presence of a newly introduced parking meter also received mixed feedback.
Despite these charges, numerous guests appreciated the ease of parking and felt that the rates weren’t excessively high. There were also mentions of the secure car park, which provided peace of mind for vehicle safety. Nevertheless, the additional cost for parking and some confusion around the parking arrangements during check-in were sources of frustration for several guests.
In summary, while Holiday Inn Guildford provides excellent and ample parking facilities, the recent introduction of parking fees has been a point of contention among visitors. Nonetheless, the convenience and security of the parking lot remain valued aspects of the hotel’s amenities.
Holiday Inn Guildford by IHG, offers a host of family-friendly amenities that ensure both parents and children have an enjoyable stay. The hotel features spacious family rooms and provides helpful family accommodation options, making it a comfortable choice for larger families or those needing extra space. The indoor pool is a hit among kids and the hotel provides family-friendly packages, including children-eat-free options.
Parents and children alike appreciate the welcoming and positive environment, where staff engage well with the younger guests. Special touches like Easter eggs and check-in packs for kids add to the overall delightful experience. Dining here is hassle-free with parent-friendly facilities and food suited for families.
The hotel is conveniently located near the University and is an easy walk to various destinations, though crossing a few busy main roads might be necessary. Families traveling for medical reasons find the location perfect for hospital visits.
While the general family-friendly atmosphere and activities for children are praised, some reviews mention issues like noise and housekeeping standards that may detract from the experience. Despite minor drawbacks, Holiday Inn Guildford remains a popular, child-friendly hotel, perfect for families seeking a pleasant and comfortable stay.
Holiday Inn Guildford by IHG, offers a comfortable and pleasant stay with a solid four-star rating. The rooms are large, clean and well-maintained, which aligns with what one would expect from a four-star establishment. The hotel features modern decor and a tidy environment, making it an attractive and relaxed place to stay.
Guests highlighted the hotel’s excellent quality and overall fantastic experience. The amenities and facilities provided are on par with a four-star standard, ensuring great value for money. The property, located in a convenient and appealing area, offers good central services.
However, some points of critique include limited toiletries and modestly opulent decor which some guests felt could benefit from a refurbishment to meet contemporary four-star expectations more closely. Additionally, there were minor issues such as premium parking charges and non-availability of certain requests during peak times. Despite these points, superior members of staff and the overall cleanliness did receive high marks.
Overall, Holiday Inn Guildford upholds its four-star rating with great facilities and reasonable pricing, making it worth the stay.
Holiday Inn Guildford by IHG, is a prime choice for business travelers seeking convenience and functionality. The hotel's advantageous location near the business park makes it an ideal spot for work-related stays. Guests appreciate the modern business center and available meeting rooms, which are noted for their spaciousness and satisfactory business facilities.
The lobby and common areas are frequently mentioned as suitable for working and the business-focused environment is a notable plus. Amenities geared towards business use, like free parking and quick access to work-related destinations, enhance the convenience factor.
The hotel's conference rooms and business suites receive positive feedback for their functionality and smart appearance. Efficient and pleasant staff further contribute to the seamless experience, ensuring excellent customer service from check-in to dining.
However, it's worth noting that the rooms might not be as well-equipped for business needs, which contrasts with the otherwise well-regarded common areas and facilities. Despite this, the overall assessment is positive with the hotel frequently being recommended for business travelers due to its very good location, effective business services and general suitability for business meetings and conferences.
Holiday Inn Guildford, an IHG Hotel, offers several accessible features that cater to guests with disabilities. It provides facilities all on one level with no stairs, ground-floor rooms and accessible rooms designed to accommodate specific needs, such as walk-in showers and accessible beds. For those using wheelchairs, wheelchair-accessible rooms are available, ensuring functionality and comfort. The hotel staff receives positive feedback for their courteousness and helpfulness in assisting guests with disabilities.
However, some challenges exist, as the hotel lacks lifts, which complicates access between floors. Additionally, the availability of disabled bathrooms is limited with only one bathroom suited for guests with limited mobility. Efforts are made to accommodate guests with special needs with accessible parking and ramps available.
Despite these drawbacks, the hotel remains conveniently accessible for families and people with limited mobility needs. The location is within walking distance to local attractions, making it convenient for all visitors. A stay at the Holiday Inn Guildford can be a comfortable and accessible experience if certain limitations are considered and communicated in advance.
The indoor pool at the Holiday Inn Guildford by IHG, receives a variety of feedback from guests, largely highlighting positive experiences. Many guests appreciate the hotel's spacious and clean pool facilities, noting that it is particularly good for kids. Several reviews describe the pool as amazing, fantastic and lovely, contributing to an enjoyable stay. The overall ambiance is often referred to as buzzing with the pool area being described as welcoming and positive. The presence of a sauna enhances the leisure experience and guests find the spa relaxation areas very good.
The convenience and cleanliness of the indoor pool are also frequently praised with comments pointing out that it is well-maintained and safe. Families particularly enjoy the pool, indicating that their kids loved it. The health club featuring the pool is noted for its added value, providing a nice, clean swimming environment.
However, there are some areas for improvement. The pool’s availability seems to be an issue with several guests noting that access can be quite restrictive and is not always available on weekdays. Additionally, some reviews mention that the pool area can appear clean but tired at times with certain amenities such as the hot tub and jacuzzi being out of service. Despite these occasional setbacks, the overall sentiment towards the pool and accompanying facilities is largely positive, making it a valued feature of the hotel.
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Location
Guests appreciate the serene environment and attractive green natural surroundings, which provide a peaceful retreat despite not being in the heart of Guildford’s bustling city center. However, the location is still conveniently close to essential amenities such as a large Tesco supermarket and the town center, making it easy to get snacks or essentials.
While some find it a bit far from the city center, the hotel’s accessibility via public transport and ease of access to major routes are considered beneficial. Free parking and quiet ambiance further add to the convenience, making the location of Holiday Inn Guildford well-suited for a variety of stays, whether visiting family, attending university-related events or traveling for medical appointments. The tranquil setting, combined with helpful staff, enhances the overall experience for guests.
Breakfast
However, some reviews indicate occasional inconsistencies. A few guests have noted that the food can sometimes be less than hot or repetitive day-to-day. Despite these minor criticisms, the overall impression is overwhelmingly positive with many guests appreciating the wide range of choices and the high standards of service and food quality. Several reviewers specifically enjoyed starting their day with a hearty breakfast before engaging in other hotel amenities like the pool and fitness rooms.
Dinner
The friendly and helpful staff contribute significantly to the dining experience, making it enjoyable and welcoming. Several reviews mention the exceptional service and professionalism of the restaurant team, enhancing the overall meal experience.
However, there are some mixed opinions. While many find the food flavorful and the portions satisfactory, a few reviews indicate that some meals were overpriced or not up to standard with occasional complaints about the size of the portions and the quality of specific dishes like fish and chips. Additionally, the restaurant's service pace has been inconsistent with some guests experiencing long wait times for their meals.
Overall, while the Holiday Inn Guildford has room for improvement in certain aspects, it mostly delivers a satisfying dining experience with good food quality, a varied menu and attentive staff, ensuring that most guests have an enjoyable time.
Rooms
However, a recurring theme in the reviews is that the rooms appear dated and in need of refurbishment. Comments often mention tired decor, worn-out furnishings and general signs of aging like peeling plaster and scratched walls. Bathrooms, in particular, receive criticism for being outdated or in poor condition with issues such as low water pressure and mould. The lack of consistent room service and some practical inconveniences, such as limited power sockets and temperamental heating systems, also detract from the overall experience.
Despite these drawbacks, the public areas of the hotel, including the bar, restaurant and pool, are praised for their upkeep and ambiance, offering a stark contrast to the dated rooms. The hotel provides a generally clean and comfortable stay, though an upgrade to the rooms would significantly enhance guest experience.
Beds
Several reviews also highlighted the comfort of the bedding and pillows with mentions of "lovely soft bedding" and "soft pillows". King-size beds seemed to be favored with guests appreciating the space and comfort they offered.
On the other hand, there were several criticisms indicating inconsistent experiences. Some guests found the beds to be overly hard or worn out with comments on the bed linen not fitting well and mattresses needing an update. A few reviews mentioned discomfort with sofa beds, describing them as broken or not made up. Additionally, there were remarks about thin duvets and inadequate bedding with some guests finding the supplied pillows too soft.
Despite a mix of feedback, guests often noted that the rooms were comfortable and sizable, enhancing their overall experience. Overall, while many guests had positive experiences with the beds, others encountered issues with comfort and maintenance, hinting at the need for potential updates or more consistent quality control.
Cleanliness
However, numerous reviews point to significant inconsistencies. Some hallways and common areas are described as dated and in dire need of refurbishment with carpets threadbare and dirty. Bathrooms, in particular, suffer from a range of cleanliness issues—black mould, dampness and a generally worn appearance are recurring complaints. Guests have reported instances of dirty sinks, mouldy grout and even leftover cleaning residue.
There are also reports of rooms not meeting expected standards of cleanliness with dust build-up, stained carpets and bedding not always fresh. Detailed grievances include neglected under-bed areas and inadequately cleaned furniture.
While the hotel's overall clean environment and the polite demeanor of the cleaning staff are appreciated, the negative experiences around specific areas, especially bathrooms, indicate a pressing need for consistent and thorough cleaning routines, as well as updates to the aging infrastructure.
Staff
Guests appreciate the staff's willingness to go above and beyond, often noting their ability to address issues promptly and with a positive attitude. The overall atmosphere created by the friendly and welcoming staff enhances the stay for many visitors. While there are occasional mentions of less favorable interactions, the general consensus is that the staff contribute significantly to a warm and hospitable environment with many guests singling out individual staff members for exceptional service.
Whether dealing with room service, breakfast service or any other guest needs, the staff's friendliness and professionalism stand out as key attributes, leaving a lasting positive impression on visitors to the hotel.
Wi-Fi
The hotel offers both a complimentary wireless service and a paid option for £9.95, aimed perhaps at travelers requiring more reliable and faster internet for activities such as online conferences. The experiences with the paid WiFi were mixed, showing that even the enhanced service had room for improvement.
Overall, while the hotel provides essential WiFi services, the consistency and quality of the connection sometimes leave room for improvement, especially for guests with higher connectivity needs.
Gym
Pool
However, there were occasional complaints about the pool being cloudy or murky and some guests mentioned that it required renovation. The pool area itself sometimes faced criticism for being overcrowded and in need of updating, including the changing rooms. Issues such as limited opening hours, pre-booking requirements and the presence of dirty tiles were mentioned, suggesting that improvements could be made.
Even so, the balance tilted towards a favorable experience with highlights on the warm water, clean surroundings and the enjoyable atmosphere. Despite some minor setbacks, the pool and related spa facilities played a significant role in enhancing guests' stays, making it a noteworthy feature of the hotel for many visitors.
Parking
However, there were several critical points raised about the parking system. A common complaint was the introduction of parking charges, which was disappointing for previous visitors accustomed to complimentary parking. Fees ranged from £5 to £10 per day with some guests suggesting that parking should be free for those staying at the hotel. The presence of a newly introduced parking meter also received mixed feedback.
Despite these charges, numerous guests appreciated the ease of parking and felt that the rates weren’t excessively high. There were also mentions of the secure car park, which provided peace of mind for vehicle safety. Nevertheless, the additional cost for parking and some confusion around the parking arrangements during check-in were sources of frustration for several guests.
In summary, while Holiday Inn Guildford provides excellent and ample parking facilities, the recent introduction of parking fees has been a point of contention among visitors. Nonetheless, the convenience and security of the parking lot remain valued aspects of the hotel’s amenities.
Family
Parents and children alike appreciate the welcoming and positive environment, where staff engage well with the younger guests. Special touches like Easter eggs and check-in packs for kids add to the overall delightful experience. Dining here is hassle-free with parent-friendly facilities and food suited for families.
The hotel is conveniently located near the University and is an easy walk to various destinations, though crossing a few busy main roads might be necessary. Families traveling for medical reasons find the location perfect for hospital visits.
While the general family-friendly atmosphere and activities for children are praised, some reviews mention issues like noise and housekeeping standards that may detract from the experience. Despite minor drawbacks, Holiday Inn Guildford remains a popular, child-friendly hotel, perfect for families seeking a pleasant and comfortable stay.
4 Star
Guests highlighted the hotel’s excellent quality and overall fantastic experience. The amenities and facilities provided are on par with a four-star standard, ensuring great value for money. The property, located in a convenient and appealing area, offers good central services.
However, some points of critique include limited toiletries and modestly opulent decor which some guests felt could benefit from a refurbishment to meet contemporary four-star expectations more closely. Additionally, there were minor issues such as premium parking charges and non-availability of certain requests during peak times. Despite these points, superior members of staff and the overall cleanliness did receive high marks.
Overall, Holiday Inn Guildford upholds its four-star rating with great facilities and reasonable pricing, making it worth the stay.
Business
The lobby and common areas are frequently mentioned as suitable for working and the business-focused environment is a notable plus. Amenities geared towards business use, like free parking and quick access to work-related destinations, enhance the convenience factor.
The hotel's conference rooms and business suites receive positive feedback for their functionality and smart appearance. Efficient and pleasant staff further contribute to the seamless experience, ensuring excellent customer service from check-in to dining.
However, it's worth noting that the rooms might not be as well-equipped for business needs, which contrasts with the otherwise well-regarded common areas and facilities. Despite this, the overall assessment is positive with the hotel frequently being recommended for business travelers due to its very good location, effective business services and general suitability for business meetings and conferences.
Accessible
However, some challenges exist, as the hotel lacks lifts, which complicates access between floors. Additionally, the availability of disabled bathrooms is limited with only one bathroom suited for guests with limited mobility. Efforts are made to accommodate guests with special needs with accessible parking and ramps available.
Despite these drawbacks, the hotel remains conveniently accessible for families and people with limited mobility needs. The location is within walking distance to local attractions, making it convenient for all visitors. A stay at the Holiday Inn Guildford can be a comfortable and accessible experience if certain limitations are considered and communicated in advance.
Indoor Pool
The convenience and cleanliness of the indoor pool are also frequently praised with comments pointing out that it is well-maintained and safe. Families particularly enjoy the pool, indicating that their kids loved it. The health club featuring the pool is noted for its added value, providing a nice, clean swimming environment.
However, there are some areas for improvement. The pool’s availability seems to be an issue with several guests noting that access can be quite restrictive and is not always available on weekdays. Additionally, some reviews mention that the pool area can appear clean but tired at times with certain amenities such as the hot tub and jacuzzi being out of service. Despite these occasional setbacks, the overall sentiment towards the pool and accompanying facilities is largely positive, making it a valued feature of the hotel.
Yes, Holiday Inn Guildford by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Guildford by IHG.
No, Holiday Inn Guildford by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Guildford by IHG.
Yes, Holiday Inn Guildford by IHG has a gym.
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