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Summary of reviewsHakone Nanase, formerly known as Manatei Hakone, offers a tranquil retreat amidst picturesque mountains and lush greenery, featuring serene views and the soothing ambiance of a nearby stream. The hotel’s location, though slightly secluded and hilly, is very accessible by public transportation with a bus stop right at its doorstep and a nearby train station, facilitating easy exploration of the Hakone region. Significant attractions like the Hakone Open-Air Museum are within close proximity, making it a convenient spot for travelers.
Guests frequently commend the elegant facilities, private onsen options and the delightful, traditional Japanese-style breakfast, though some find the latter heavy and not to their taste. Dinner at the hotel, characterized by traditional kaiseki cuisine, receives high praise for its quality, presentation and the luxurious dining experience in private suites. Service during meals is marked by attentiveness and professionalism.
The spacious and well-decorated rooms, often featuring private onsens and scenic views, add to the hotel's appeal. The fusion of traditional aesthetics with modern comforts like skincare sets and yukatas creates a comfortable and cozy atmosphere. Despite some rooms showing signs of aging and occasional maintenance issues, most guests highlight the cleanliness and comfort of the accommodations, contributed by the exceptional housekeeping efforts, although some areas could benefit from a deep cleaning.
Service at Hakone Nanase stands out with the staff being consistently praised for their helpfulness, friendliness and willingness to accommodate guests' needs, including specific dietary requirements and transportation assistance. Additional facilities like reliable WiFi, secure parking, complimentary shuttle service and family-friendly amenities further enhance the guest experience.
The extensive spa options, encompassing both public and private onsens, are a major highlight, offering pristine and picturesque settings that leave guests thoroughly relaxed and rejuvenated. The spa’s quality and the serene atmosphere, complemented by the natural hot spring water, solidify it as a standout feature of the hotel.
In summary, Hakone Nanase provides a perfect blend of a relaxing, nature-filled retreat and convenient location, making it an ideal choice for those seeking luxury, tranquility and easy access to local attractions. Show more
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Categories
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Accessible Hotel
Small Hotel
4-Star Hotel
Room Types
【Breakfast&Dinner Included】Superior Twin Room with Shower RoomThis room features a satellite TV, air conditioning and electric kettle.
【Breakfast&Dinner Included】Suite with Semi Open-Air Cypress Bath or Cypress Bath or Granite BathThe property will allocate a suite type to the guest on arrival; suite types are subject to availability.
Suite boasting mountain views and a private hot spring bath. The living area features an LCD TV with satellite channels, while a personal safe and a fridge are provided.
【Breakfast&Dinner Included】Premium Suite with Semi Open-Air Bath - HinokiVery spacious suite boasting mountain views and a private hot spring bath. The living area features sofas and an LCD TV with satellite channels, while a personal safe and a fridge are provided.
【Breakfast&Dinner Included】Japanese Modern Twin Room with Private ShowerThe spacious air-conditioned twin room offers a flat-screen TV, tatami, a seating area, a wardrobe as well as mountain views. The unit has 2 beds.
【Breakfast&Dinner Included】Junior Suite with Granite BathThis suite provides a hot tub. The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite has carpeted floors, a seating area with a flat-screen TV, a wardrobe, a safe deposit box as well as mountain views. The unit offers 2 beds.
【Room Only / No Meal】Japanese Modern Twin Room with Private ShowerThe twin room offers air conditioning and a wardrobe. The unit has 2 beds.
【Room Only / No Meal】Junior Suite with Granite BathThis suite is air-conditioned and features a private bathroom and a wardrobe. The unit offers 2 beds.
【Room Only / No Meal】Premium Suite with Semi Open-Air Bath - HinokiThe suite provides air conditioning and a wardrobe. The unit offers 2 beds and 1 futon.
【Room Only / No Meal】Suite with Semi Open-Air Cypress Bath or Cypress Bath or Granite BathThe suite offers air conditioning and a wardrobe. The unit has 2 beds and 1 futon.
【Room Only / No Meal】Superior Twin Room with Shower RoomThe twin room offers air conditioning and a wardrobe. The unit offers 2 beds and 1 futon.
Guest Reviews
8.5
Very Good
Location
Located amidst picturesque mountains and lush greenery, Hakone Nanase, formerly known as Manatei Hakone, offers a serene and idyllic setting perfect for relaxation. The hotel is conveniently positioned with a bus stop literally at its doorstep, facilitating easy access to the Hakone region and its attractions. Despite its slightly secluded position, the connectivity through public transportation ensures guests can easily traverse the area, whether by bus or the nearby Kowakidani train station.
The beautiful location by a river and surrounded by wooded hills provides a tranquil atmosphere, enhanced by the soothing sounds of a nearby stream. This setting is perfect for unwinding, while still being close enough to significant sites such as the Hakone Open-Air Museum and Ashy Lake. The hotel's proximity to bus routes, including lines departing every 20 minutes to major Hakone sites, makes travel convenient.
Guests appreciate the quiet and peaceful nature of the surroundings, which contrasts nicely with the accessibility of local dining and attractions. The elegant facilities, including multiple private baths and a delightful Japanese-style breakfast, contribute to the overall wonderful experience. Although the location might pose a slight challenge for those with heavy luggage due to its hilly position, the exceptional service and scenic beauty more than compensate for this minor inconvenience.
In summary, Hakone Nanase provides a perfect blend of seclusion and accessibility, making it an excellent choice for those looking to explore the Hakone region while enjoying a relaxing, nature-filled retreat.
Breakfast
The breakfast experience at Hakone Nanase, formerly known as Manatei Hakone, receives a blend of praise and critique from its guests. The overwhelming sentiment leans towards satisfaction with the traditional Japanese style breakfasts, often described as delicious, well-balanced and beautifully presented. Many guests enjoyed the unique experience of a traditional Japanese meal to start their day, noting components like silver cod marinated in Saikyo miso, clam miso soup and a diverse assortment of vegetables.
However, the traditional Japanese breakfast is not universally appreciated; some guests found it heavy and not to their taste, particularly those unaccustomed to savory foods in the morning. The fixed menu also drew comments about the lack of variety and options for those who do not consume fish or prefer a Western-style breakfast. There were a few requests for more adaptable options and a greater emphasis on healthy food choices, including fruits.
Despite these mixed reviews on the breakfast, the meticulous preparation and presentation of the meals, along with the attentive service, stood out positively. Guests valued the high quality of the ingredients, fresh vegetables and the overall richness of the meal. Breakfast was described as a satisfying and integral part of the traditional Japanese experience offered by the hotel.
Dinner
Dinner at Hakone Nanase, previously known as Manatei Hakone, receives frequent praise for its exceptional quality and presentation. The traditional kaiseki cuisine stands out with its artistic, well-crafted dishes that highlight fresh, local ingredients. Many guests have described the dining experience as sublime and luxurious, noting that the meals are delicious, well-prepared and beautifully presented, often suggesting it as a must-try.
Private dining suites add to the experience, allowing courses to be served in a personalized setting. While some felt the meal portions were just right, others found them slightly varied, especially for the elderly. Timing is important, as dinner is typically served early at 6:30 PM, something worth considering when making reservations.
The service is generally friendly and attentive, enhancing the dining experience. Despite a few mentions of the meal being too traditional for some tastes, the consensus is that the food is top-notch with each dish meticulously prepared by skilled chefs. The on-site hot springs and the lovely food together create a memorable stay with many guests emphasizing that dinner was a highlight of their visit.
Rooms
'Hakone Nanase,' formerly known as 'Manatei Hakone,' offers a mixed yet predominantly positive experience based on guest reviews, centered around spacious and well-appointed rooms. The consistent highlights are the room size and overall cleanliness. Many guests found the rooms to be large, beautiful and modern, often mentioning the breathtaking views overlooking streams, forests and mountains. The private onsens in the rooms are frequently praised for their comfort and size, adding a touch of luxury and relaxation, especially the semi-open-air baths that enhance the experience.
The decor within these rooms is described as elegant and traditional with touches of modern amenities, including skincare sets and yukata, contributing to a cozy and comfortable stay. Despite occasional mentions of dated furniture and some maintenance issues, the words spacious, clean and comfortable are repeatedly emphasized. Some rooms have stunning large windows that bring in beautiful natural light and serene views, enhancing the tranquil atmosphere.
However, there are a few noteworthy criticisms. A recurring mention is that the hotel, while clean, shows signs of aging and some furnishings may need updates. Issues such as thin walls leading to unwanted noise, occasional cleanliness lapses and a musty smell have been pointed out by some guests. Despite these minor drawbacks, the overall experience appears to be positive with the exceptional service from friendly and helpful staff adding to the enjoyable stay. The fusion of traditional Japanese aesthetics with modern comforts makes 'Hakone Nanase' a recommended choice for those seeking a relaxing retreat with picturesque views in Hakone.
Beds
Hakone Nanase, previously known as Manatei Hakone, appears to provide a generally positive sleeping experience for its guests. Comments frequently mention comfortable beds with some guests also highlighting the spacious and wide nature of the bedding. Some reviews describe the beds as exceptional and amazing, noting that the comfortable and large tatami-style beds are a standout feature. The Kimono sleepwear is also mentioned for its comfort, adding to the overall positive sleeping experience.
While many guests found the beds very comfortable, a few reviews suggested that some beds were a bit stiff or could use improvements. Some guests noted that the beds were put together or that bedframes and related furniture might need renewing. Additionally, there were mentions of the desire for king-size beds and more luxurious atmospheres.
Overall, the quality of sleep at Hakone Nanase is well-regarded with the bedding often described as comfortable, leading to good rest during the stay.
Cleanliness
Hakone Nanase, previously known as Manatei Hakone, presents a charming setting with a mix of both commendable and lacking aspects regarding cleanliness. While many guests praised the rooms and facilities for being very clean, cozy and well-maintained, there are several areas in need of attention. The private onsen and spa areas often received positive feedback for their cleanliness, contributing to a comfortable environment.
However, the hotel's age is evident with visible signs of wear and tear, such as mold, outdated amenities and some cleanliness issues in certain spots. Guests noted that the building facade appears old and dated, benefiting from a fresh coat of paint. Complaints included dirt in drainage ditches, bad odors from toilets and dirty windows, particularly in the onsen area. The need for a deep clean was highlighted, especially in bathrooms with visible mold and rooms with dust accumulation.
Despite these drawbacks, the majority of the rooms were clean and the hotel's ambiance remained pleasant. The helpful and friendly staff further enhanced the experience, making it a comfortable albeit slightly outdated retreat.
Staff
The staff at Hakone Nanase, formerly known as Manatei Hakone, consistently receive high praise for their exceptional service. Guests describe them as wonderful, helpful, friendly, polite and accommodating. Many reviews highlight the staff's attentiveness, professionalism and warm hospitality, which significantly enhance the overall stay. Most staff members can communicate effectively in English, making the experience more comfortable for international guests. Specific mentions of staff driving guests to the train station and accommodating dietary needs demonstrate their commitment to going above and beyond for their guests. The staff's proactive and responsive nature is frequently noted with guests appreciating their courteous and kind interactions. The impeccable service, combined with a welcoming and enthusiastic attitude, ensures that guests feel valued and well-cared for during their stay.
Wi-Fi
At Hakone Nanase, guests will appreciate the availability of wifi throughout the premises. Many have remarked positively on the good wifi connection and its reliability in common areas. Despite some isolated feedback indicating no wifi in certain rooms and occasional unreliability, the general consensus suggests that the hotel provides a satisfactory wifi service overall. For those planning to stay connected during their visit, it's worth noting that free wifi is a feature of this charming accommodation.
Spa
At 'Hakone Nanase', formerly known as Manatei Hakone, the spa experience is a highlight that leaves guests thoroughly impressed. Visitors consistently praise the extensive range of onsen options, noting that they are included in the room price. The shared onsen facilities are described as fantastic with many reviews mentioning the excellent and plentiful hot springs available both publicly and privately.
Particularly well-received are the private baths, which guests found amazing and a real treat. The private open-air baths, often free of charge, are highly recommended for their comfort and picturesque views. In-room onsen facilities receive glowing feedback as well, adding an extra level of luxury and relaxation. Some comments suggest that the private onsen rooms provide an unforgettable experience, blending convenience with the traditional Japanese hot spring culture.
The spa area and its facilities also receive high marks for quality and maintenance, although a few guests note that some areas could benefit from updates. The combination of public and private hot springs allows for a variety of experiences, catering to different preferences.
Guests frequently highlight the spa's serene and healing atmosphere, enhanced by the clean, natural hot spring water. The views from the outdoor baths further elevate the experience, offering stunning scenery that complements the relaxation.
Overall, the spa at Hakone Nanase stands out for its variety, quality and the seamless blend of traditional Japanese elements with modern comforts. The combination of excellent onsen facilities, beautiful views and a tranquil atmosphere ensures that guests leave satisfied and rejuvenated.
Parking
Hakone Nanase offers convenient and secure parking facilities for its guests. Free car parking is available and guests have found it easy to use. The hotel staff provide clear and helpful explanations of the parking arrangements, ensuring a smooth experience. Although some reviews mention the parking lot as narrow and small, the overall availability is appreciated. Additionally, the hotel enhances its transportation options with a complimentary shuttle service from Kowakudani Station and Shoujuku Station, further demonstrating their commitment to guest convenience. A notable mention is the hotel’s willingness to offer rides in the hotel car, adding a layer of personalized service to the stay.
Family
Hakone Nanase, formerly known as Manatei Hakone, offers an excellent family-friendly experience, as per guest reviews. Many highlight the hotel’s accommodating staff and thoughtful amenities, creating a welcoming atmosphere for families. The private onsens, which can be reserved for hourly use, are particularly appreciated, providing a convenient and relaxing experience for both parents and children. The spacious family rooms and suites, which often include breakfast and dinner, are perfect for family relaxation and gatherings.
The hotel's serene location contributes to a peaceful environment, ideal for unwinding with loved ones. Families have enjoyed special touches like baby-friendly amenities, traditional Japanese seating areas and yukatas for children. The diverse dining options and the private room dining experience come highly recommended, enhancing the overall stay.
Guests consistently mention the hotel's suitability for both small and large families, accommodating everyone comfortably, even during late arrivals. Additionally, the friendliness and helpfulness of the staff add to the positive experience with thoughtful gestures such as taking family photos making visits memorable. Overall, Hakone Nanase stands out as a choice destination for families seeking a blend of luxury, convenience and a warm, welcoming atmosphere.
4 Star
Hakone Nanase, formerly known as Manatei Hakone, is consistently praised for its superb and exceptional qualities, making it a highly valued four-star hotel. Guests often highlight the delicious meals, particularly the omakase and kaiseki dinners, which come with beautiful presentation and add to the overall wonderful experience. The service is repeatedly described as exceptional with staff attention and courteousness being standout features.
The hotel boasts a relaxing environment and cozy ambiance, fitting well with its four-star rating. Guests appreciate the spacious rooms, some of which have private onsen tubs with stunning mountain views, enhancing the sense of luxury and relaxation. Though a few reviews mentioned that the rooms show signs of wear and the windows could use cleaning, these minor issues seem to pale in comparison to the overall satisfaction with the establishment.
For those considering a stay, booking in advance is recommended due to its popularity. Despite some viewing it as a bit pricey, many agree that it offers great value for money and is worth every cent/yen. While some guests feel the hotel's heyday was 20 years ago, the general sentiment leans towards its current four-star status being well deserved. Overall, Hakone Nanase promises a high-quality experience characterized by exceptional service, delicious meals and a relaxing atmosphere.
Accessible
Hakone Nanase, formerly known as Manatei Hakone, offers a highly accessible experience for guests with disabilities. The hotel features free accessible parking and ramps, making the entire building wheelchair-friendly. Its location is conveniently close to transportation facilities, including a bus station just 100 meters away, ensuring it is accessible by foot, bus and taxi. The availability of a shuttle service adds to the ease of getting around.
The hotel also provides accessible room options and the accessibility extends to various amenities such as jade pools, restaurants, spa areas and terrace spaces. Comfort and accessibility are prioritized throughout the public spaces and private onsen baths. Though there is a national highway in front of the hotel, the view is mitigated by trees, offering a tranquil environment.
While the location is ideal for many guests, those relying heavily on public transportation may find it slightly problematic. Nevertheless, the reception’s thorough explanations and provided maps help guests navigate the surroundings with ease. Overall, Hakone Nanase stands out for its thoughtful accessibility options and convenient location, making it a viable choice for travelers with different mobility needs.
Honeymoon
Nestled in the tranquil surroundings of Hakone, Hakone Nanase, formerly known as Manatei Hakone, presents an ideal setting for honeymooners seeking a romantic and luxurious escape. This hotel boasts an array of features that consistently draw praise from couples celebrating their honeymoons. The honeymoon suite comes highly recommended with guests often highlighting its comfort and the memorable experiences it facilitated with their significant others.
The hotel's romantic atmosphere is perfectly complemented by the semi-open-air baths available in individual rooms, offering couples a private and intimate bathing experience. Many guests have described their stay as a beautiful and romantic break, underscored by peaceful surroundings and a relaxed ambiance.
Exemplary service and traditional Japanese meals elevate the experience further. Diners can savor meticulously prepared Kaiseki dinners, served in private booths, adding an extra layer of intimacy to their stay. The presence of a private onsen tub in the room remains a favored highlight, enhancing the luxurious feel of the accommodation.
Proposals and special honeymoon certifications add a personalized touch, ensuring that each couple's experience is unique and unforgettable. Whether it’s dining together or relaxing in the bath, the hotel ensures that every moment spent there is infused with romance and serenity.
Overall, Hakone Nanase offers a peaceful, intimate and luxurious retreat that is perfect for honeymooners looking to create cherished memories in a beautiful, traditional Japanese setting.
Luxury
Nestled in the serene landscapes of Hakone, Hakone Nanase (formerly known as Manatei Hakone) presents an exceptional luxurious experience that impeccably blends traditional Japanese aesthetics with modern comforts. The ambiance of the hotel exudes a sense of tranquility and refinement, perfectly suited for a peaceful and private luxury stay. Guests have consistently praised the exquisite and spacious rooms, which feature luxury bedding, private onsen tubs and opulent in-room baths, offering a perfect setting for relaxation.
The hotel also stands out for its traditional Japanese culinary delights. Both breakfast and dinner, especially the bagna cauda, have been described as luxurious, making every meal an indulgent experience. The various suites, some complete with private baths and complimentary Japanese sweets, enhance the overall sense of exclusivity and comfort.
The luxury extends to the hotel's on-site spa, where guests can immerse themselves in a lavish and rejuvenating experience. The high-end ryokan and its exceptional service further contribute to making each stay memorable. The combination of luxurious amenities, scenic views and a tranquil atmosphere makes Hakone Nanase not just a place to stay, but a destination for those seeking both relaxation and cultural immersion.
Overall, Hakone Nanase promises a sublime escape, whether one is looking for a romantic getaway, a family vacation, or simply a retreat into nature with the comforts of five-star accommodation. The establishment's dedication to maintaining a luxurious yet traditional experience is evident in every detail, ensuring that guests leave with cherished memories of their stay.
Romantic
Hakone Nanase, formerly known as Manatei Hakone, offers a distinctly romantic ambiance that's ideal for couples seeking a memorable stay. Guests consistently highlight the hotel's charming views and the soothing sounds of the river, which enhance the overall romantic setting. The quiet and serene environment also provides a perfect backdrop for a romantic getaway or honeymoon.
The hotel's spacious rooms, noted for their breathtaking views and private onsen tubs, are frequently described as romantic. The semi-open onsen further contributes to the intimate atmosphere, offering a unique and special experience. Guests also appreciate the romantic setting created by the meticulously clean surroundings and beautiful mountain views.
Dining at Hakone Nanase is another highlight with guests praising the romantic dinner atmosphere. Many found the on-site private baths and romantic spa preparations to be perfect additions to their stay, enhancing relaxation and connection.
Overall, Hakone Nanase stands out as a lovely boutique hotel with a wonderful and tranquil atmosphere, making it one of the best choices for couples looking for a romantic and relaxing retreat.
No, Hakone Nanase formerly known as Manatei Hakone doesn't have any pool.
No, a spa isn't available at Hakone Nanase formerly known as Manatei Hakone.
No, Hakone Nanase formerly known as Manatei Hakone doesn't allow dogs.
Yes, parking facilities are available at Hakone Nanase formerly known as Manatei Hakone.
No, Hakone Nanase formerly known as Manatei Hakone doesn't have a gym.