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Summary of reviews'HI Hotel International Hamburg' is a highly regarded hotel that strikes a balance between connectivity and serenity, making it an ideal choice for both leisure and business travelers. Situated near key attractions of Hamburg and nestled in a tranquil area, it offers scenic views such as the Elbe River and HafenCity. The proximity to public transport options like bus lines, U-Bahn and S-Bahn stations allows for easy access to the city's vibrant center. Guests also appreciate the hotel's convenient parking options, although they note the parking fees are relatively high.
The breakfast at the hotel is a standout feature, frequently lauded as "excellent," with a diverse selection catering to a wide variety of tastes, including vegetarian options. Cleanliness and quality are consistently praised, making the breakfast well worth its price despite some considering it a bit steep.
Dinner receives favorable reviews for food quality and preparation, though some guests point out high prices and occasional long waiting times. Guests suggest making prior reservations to avoid any inconvenience.
Rooms are generally spacious, clean and comfortable, often featuring beautiful views. However, many note that the decor and furnishings are dated, recommending modernization to align with contemporary standards.
Cleanliness is a strong point with rooms and communal spaces well-maintained. Guests frequently commend the attentive and friendly staff who contribute significantly to a positive experience. However, Wi-Fi connectivity is variable with some guests reporting unstable connections, particularly on higher floors.
The hotel offers secure parking options, although parking fees are perceived as high. There is also some difficulty in finding free parking nearby. Families find the hotel suitable due to its child-friendly environment, though the absence of dedicated children’s facilities is noted.
The beds receive mixed reviews with many guests finding them comfortable while others experienced issues with softness or sagging mattresses. The overall sentiment tends toward comfort.
While the hotel markets itself as a 4-star establishment, some guests feel it does not fully meet the expectations of this rating due to outdated facilities and the need for renovations. Despite these minor drawbacks, the hotel's excellent service, helpful staff and well-rounded amenities make it a favorable choice for short stays and business trips. Show more
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Hotel with EV Charging Stations
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
EV charging stations
4-Star Hotel
Room Types
Triple RoomThe triple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 3 beds.
Room with Queensize Bed - High FloorThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. The double room features a wardrobe, a safe deposit box, a sofa, a carpeted floor and a flat-screen TV with satellite channels. The unit offers 2 beds.
Double RoomThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 1 bed.
Room with Kingsize Bed - High FloorThis double room features air conditioning and electric kettle.
With the addition of harbor view.
Twin Room - High FloorOffering free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as a quiet street view. The unit has 2 beds.
Suite with double bedThe spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit offers 1 bed.
Room with Queensize bedThe triple room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. The triple room provides a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Twin Room with Hafencity view The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The double room offers a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Twin RoomOffering free toiletries, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as a quiet street view. The unit offers 2 beds.
Suite with twin bedsThis spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.
Suite with Kingsize bedThis spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite is air-conditioned and features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.
Guest Reviews
Location
HI Hotel International Hamburg offers a location that appeals significantly to travelers who value connectivity and tranquility. Positioned close to the city's key attractions and nestled in a very quiet area, the hotel provides a peaceful retreat with easy access to urban liveliness. The central location allows a short bus ride or a quick 10-minute walk to the nearest train station, ensuring guests can reach Hamburg's vibrant city center effortlessly.
Surrounded by picturesque views, such as the Elbe River and HafenCity, the hotel's locale enhances the overall experience with its scenic charm. Guests have praised the tranquil yet well-connected environment, appreciating the hotel's proximity to public transport options, including various bus lines, U-Bahn and S-Bahn stations.
For those traveling by car, the hotel is conveniently accessible from the motorway and offers good parking options, although some found the parking fee to be high. The location is also ideal for attending concerts, theater events and exploring the city via bike or train.
Some feedback points to the hotel being slightly removed from the immediate hustle and bustle of the city center, located in an area that might not be the most aesthetically inviting or practical for those prioritizing immediate urban access. However, numerous reviews highlight that the efficient public transport connections mitigate this drawback, making the city’s attractions easily reachable.
Overall, the hotel is noted for its friendly staff, clean rooms and good value for money. With its strategic location offering both serene surroundings and excellent connectivity, HI Hotel International Hamburg proves to be a favorable choice for both leisure and business travelers.
Breakfast
The breakfast experience at HI Hotel International Hamburg is overwhelmingly positive with guests frequently describing it as "excellent," "hearty," and "top-notch." The offerings cater to a wide variety of tastes, making sure there's something for everyone, including vegetarian options. Reviewers noted an abundant selection that includes everything from fresh fruit, muesli and baked goods to cold cuts, cheeses and salmon.
The breakfast buffet is praised for its diversity and cleanliness, ensuring that dishes are consistently replenished and fresh. The quality and taste are repeatedly highlighted with several guests noting the deliciousness and variety of the food available. The presence of unique features like a pancake machine and a wide range of bread and spreads further enrich the dining experience.
Despite the high regard for the breakfast, some felt that the price was steep. However, many acknowledged that the quality and selection justified the cost, even if it was on the higher side. The breakfast area is well-organized, though there were instances of logistical issues with table availability during busy times.
Overall, the breakfast at HI Hotel International Hamburg stands out as a major highlight of the stay, leaving guests well-satisfied and eager to start their day.
Dinner
Dinner at the HI Hotel International Hamburg received generally positive remarks from guests, though a few consistent criticisms were noted. The restaurant's food quality was highly appreciated, often described as excellent, very good and delicious. The menu included well-cooked steaks and a variety of fish and meat options with many guests expressing satisfaction with meals that were well-presented and tasty. Dining experiences were complemented by well-prepared dishes with buffet and half-board options that were very nice and diverse.
However, guests frequently mentioned the high prices with some finding the meals overpriced and lacking in value, particularly remarking on the cost of side dishes. Additionally, the necessity for prior reservations was underscored, as some faced disappointment when unable to secure a table without advance booking. There were also occasional reports of long waiting times for food, possibly due to understaffing and the restaurant being closed at times, which inconvenienced some guests.
Despite these drawbacks, the overall sentiment leaned towards a pleasing dining experience, characterized by the excellent quality and diverse offerings of the food.
Rooms
Rooms at HI Hotel International Hamburg receive mixed reviews from guests. Many guests praise the spaciousness, cleanliness and comfort of the rooms. The rooms often feature beautiful views of the water and cityscape, contributing to a pleasant stay. Additionally, rooms are reported to be well-equipped, complete with amenities like kettles, minibars and air conditioning. Comfortable beds and friendly staff further enhance the guest experience.
However, several reviews highlight that the room furnishings and decor are dated with some elements harking back to the 1980s. Issues such as worn-out carpets, cracked sinks, damaged curtains and old-fashioned bathroom setups are commonly reported. Despite these drawbacks, daily housekeeping generally maintains a decent level of cleanliness. Renovation is suggested by many reviewers to bring the rooms up to modern standards. Noise levels are manageable and the hotel’s location, though not central, is appreciated for its convenience to transport links and its quiet environment.
Overall, while the hotel rooms are spacious and clean, they would greatly benefit from an update to meet contemporary expectations.
Beds
The beds at the HI Hotel International Hamburg receive a mixed bag of reviews from guests. Many guests highlighted the comfort and coziness of the beds, describing them as very comfortable, cozy and perfect for a good night's sleep. The box spring beds and some specific mattresses received positive remarks for providing excellent sleeping conditions.
However, several guests noted dissatisfaction with the beds, indicating issues such as mattresses being too soft, worn out or sagging, which led to uncomfortable sleeping experiences. Some found the beds too hard or the extra bed quite firm. The combination of two adjacent beds forming a double bed also caused some inconvenience. Despite these issues, the overall consensus appears to lean slightly towards a positive experience with comfortable beds frequently mentioned amidst the critiques.
Cleanliness
Embedded within a landscape of mixed reviews, 'HI Hotel International Hamburg' maintains a consistent narrative of high cleanliness standards, upheld by both room presentations and communal spaces. Visitors frequently highlight the immaculate condition of the rooms, noting their spaciousness and the daily thorough housekeeping. The general sentiment points towards a well-maintained ambiance, ensuring a comfortable stay characterized by clean bedding, spotless bathrooms and hygienic common areas.
Despite the predominant cleanliness, guests have voiced concerns about specific aspects in need of modernization. The hotel’s decor is described as somewhat outdated with carpets in the hallways and rooms often singled out for being worn and at times unclean. These elements contrast sharply with the otherwise commendable upkeep of the facility.
Moreover, while isolated complaints address occasional lapses such as dusty furniture and specific maintenance issues, the overall feedback underscores a positive experience in cleanliness, further bolstered by the friendly and attentive staff. Their dedication to maintaining a tidy environment, evident in the regular cleaning and quick resolution of any issues, echoes the hotel's underlying commitment to hygiene.
In summary, 'HI Hotel International Hamburg' thrives on its reputation for clean orderly rooms and public spaces, tempered by the need for some refurbishment to match its high standards in cleanliness with a more contemporary feel.
Staff
Visitors to HI Hotel International Hamburg consistently praise the exceptionally friendly and helpful staff across various departments, including reception, the bar and the restaurant. Guests describe the team as attentive, accommodating and competent, often highlighting their quick and efficient service. From late-night welcomes to providing detailed sightseeing information, the staff demonstrate a commitment to ensuring a pleasant stay. The hotel's personnel are particularly noted for their professionalism, warmth and readiness to assist with any guest needs. Additionally, the reception staff's friendliness and capability stand out with specific mentions of positive experiences during unexpected situations. Overall, the hotel earns high marks for its exemplary team, significantly enhancing the guest experience.
Wi-Fi
The Wi-Fi situation at HI Hotel International Hamburg presents a mixed picture. Some guests reported satisfactory experiences, highlighting that the Wi-Fi was good, acceptable and fast enough with free access provided. However, others encountered significant challenges with reports of unstable connections, especially on higher floors and internet not working for most of the day. Another common issue was the internet cutting out frequently or not working due to the distance from the router. While the option for better performance Wi-Fi for a fee was noted, the general consensus suggests that the hotel's internet service could benefit from improvements to meet modern expectations and ensure a consistent online experience for all guests.
Parking
Travelers considering a stay at the HI Hotel International Hamburg should be prepared for a nuanced parking situation. There are both free and paid options for parking; however, securing a spot can be a mixed experience. The hotel offers an underground garage, which guests have found conveniently located beneath the hotel but often describe as quite costly at approximately €20-22 per day. Despite the easiness of access and security, a recurring sentiment is that the price is on the high side, especially for overnight stays.
For those hoping to avoid these fees, free parking is available on nearby streets, but these spaces can be difficult to find and luck might be necessary to secure one. Larger vehicles may face challenges with the limited space and dimensions of the parking spots, both in the garage and on the surrounding streets. Additionally, guests have noted that the parking situation is not always well explained, leading to some confusion.
In summary, while the hotel provides secure parking facilities, guests frequently comment on the high cost and limited availability, suggesting that early planning and flexible expectations may enhance the overall experience.
Family
The HI Hotel International Hamburg has been highlighted as an excellent choice for families, offering a very child-friendly atmosphere complemented by friendly and attentive staff. Parents appreciate that children under 14 can stay and eat for free, offering good value for money. The family rooms are noted for having enough space and being well-equipped for a couple and a child, enhancing the family-friendly environment. Breakfast has received high praise, being lauded as a highlight by families.
However, some guests mention the lack of dedicated children's facilities, like a playground and express concerns about rules such as the 1-hour eating limit, which can be challenging with kids. Additionally, there is some disappointment over the absence of a swimming pool, an amenity some children look forward to. Overall, the hotel is suitable for family trips, providing convenience, comfort and a family-friendly experience despite minor areas for improvement.
4 Star
The 'HI Hotel International Hamburg' receives mixed reviews regarding its 4-star rating, facilities and services. Guests commend the exceptional service provided and the helpfulness of the staff, making it a highly recommended spot for short stays of 2 or 3 nights. The breakfast, described as clean and delicious, is particularly praised. However, many guests feel the hotel does not live up to its 4-star designation. Numerous reviews highlight the outdated nature of the facilities with calls for modernization and renovation being a common theme. The interior is often described as worn and not reflective of the upscale experience expected from a 4-star hotel. Issues such as cracked sinks and outdated key systems detract from the overall experience. The evening buffet's price-performance ratio is also questioned with some guests finding the value not up to par for a 4-star establishment. Despite some positive aspects, there is a general sentiment that the hotel is overpriced and falls short of the luxury standard implied by its rating.
Business
The 'HI Hotel International Hamburg' is well-received by business travelers for its suitability for short trips and overnight stays. It offers good connections to the city with convenient access via bus line 3, making it an excellent choice for those attending conferences or trade fairs. The staff is notably friendly and helpful, enhancing the overall experience.
For business guests, the hotel provides the practical convenience of being able to leave luggage after checking out. However, some aspects such as the outdated restaurant setup and occasional unpleasant room odors were noted. On a positive note, guests appreciated facilities like Netflix access in their rooms.
Although it had some shortcomings, the hotel is deemed more than adequate for business purposes, especially for quick visits and city trips. It's beautifully situated with views of the Elbe and a nearby park, making it not just functional but also pleasant for brief stays.
No, HI Hotel International Hamburg doesn't have any pool.
No, a spa isn't available at HI Hotel International Hamburg.
No, HI Hotel International Hamburg doesn't allow dogs.
Yes, parking facilities are available at HI Hotel International Hamburg.
No, HI Hotel International Hamburg doesn't have a gym.