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Summary of reviews'Seven Stars' Hotel in Hay-on-Wye has garnered largely positive reviews across multiple categories, painting a picture of a charming, inviting and conveniently located establishment. Positioned right in the heart of the town, the hotel's prime location receives high praise for its proximity to the main high street, local bookshops and a variety of dining options. The beautiful old stone building from the 16th century, complete with wooden beams and period features, adds to its charm.
Guests have consistently praised the cleanliness of the hotel, noting the spotlessly clean rooms, well-maintained bathrooms and tidy communal areas, including the swimming pool. The friendly, welcoming and helpful staff, including the owner Diane and Captain the dog, enhance the warm and inviting atmosphere, ensuring guests feel at home.
The breakfast offerings are highlighted as excellent, delicious and generous with a wide selection of options, including local produce and gluten-free choices. The full English breakfast and unique items like spiced dried fruit compote and locally smoked fish stand out. Dinner recommendations from staff and the quality of nearby restaurants also receive commendation, contributing to a memorable dining experience.
Rooms at 'Seven Stars' are described as clean, comfortable and well-maintained with lovely views and cozy, characterful elements. Beds are widely regarded as very comfortable, ensuring a restful night's sleep, although minor issues such as noise from adjacent rooms and occasional small sizes are noted. The indoor swimming pool is a beloved feature, appreciated for its warmth and well-kept condition, adding to the overall enjoyment and relaxation of guests' stays. The pool’s direct access from some rooms adds a touch of exclusivity and convenience.
One of the hotel's standout features is its exceptional dog-friendly approach, warmly welcoming both pets and their owners. Guests appreciated personalized gestures for their dogs, the friendly presence of Captain and the ease of access for walks and night-time outings.
Overall, 'Seven Stars' Hotel successfully combines modern comforts with historic charm, set in a central and scenic location. With its clean and welcoming environment, excellent breakfast, delightful pool and exceptional hospitality, it ensures a memorable and enjoyable stay for all visitors. Show more
Read review summaries for all categories
Categories
Dog Friendly Guest House
Guest House with Swimming Pool
Indoor Pool
Small Guest House
Guest House with Indoor Pool
Room Types
Double RoomFeaturing free Wi-Fi, a TV and tea/coffee making facilities.
Family/Twin Room (2 Adults, 1 Child)This room has 1 double bed and 1 single bed. It includes free Wi-Fi, a TV and tea/coffee making facilities.
Guest Reviews
8.4
Very Good
Location
Situated right in the heart of Hay-on-Wye, 'Seven Stars' boasts a fantastic location highly praised by guests for its convenience and centrality. Visitors find themselves merely steps away from the main high street, charming bookshops and a variety of dining options. The hotel offers easy access to everything the town has to offer, making it an ideal base for exploring the area.
Guests appreciate the scenic views of farm fields and the calming sounds of nature, all while being in a central urban setting. The inclusion of off-street parking is noted as a huge bonus, especially given its prime location just off the town center.
The hotel's charm extends beyond its strategic placement; it is housed in a beautiful old stone building from the 16th century, complete with wooden beams and a welcoming atmosphere. Cleanliness and friendliness of the staff are consistent highlights, alongside the lovely pool which adds a touch of relaxation to the stay.
Visitors rave about the generous and tasty breakfast options, complemented by the friendly and welcoming staff. The 'Seven Stars' proves itself to be the perfect spot for enjoying the quaint, book-loving town of Hay-on-Wye while providing modern comforts and conveniences in a charming historic setting.
Breakfast
Guests of 'Seven Stars' largely appreciated the breakfast offerings at the hotel, frequently describing it as excellent, delicious and generous. The breakfast was noted for its variety with many guests highlighting the ample selection of options, including cooked meals, local produce and even gluten-free choices. The quality and presentation of the food were commonly praised, alongside the prompt and friendly service from the staff.
Several reviews mentioned the full English breakfast, which was frequently described as fantastic, hearty and filling. Guests also enjoyed special items such as spiced dried fruit compote and locally smoked fish. Freshness and quality were recurring themes with highlighted dishes being fresh and well-cooked.
While the breakfast timing and the dining area received minor criticisms, the overall sentiment was highly positive. The availability of a swimming pool was an additional plus, contributing to the overall pleasant experience at the hotel. The combination of a satisfying breakfast, accommodating staff and a convenient location made 'Seven Stars' a highly recommended stay for many guests.
Dinner
Seven Stars provides an exceptional dining experience, receiving praise for its remarkable dinner recommendations. Many guests were delighted with the quality of the meals, often choosing to dine there more than once during their stay. The staff are noted for their helpfulness, frequently offering excellent suggestions for dinner nearby and even making reservations at recommended spots like Three Tons, which left guests thoroughly impressed.
The atmosphere during dinner is described as extraordinary with meals served with a smile, enhancing the dining experience. While some guests encountered difficulties finding food in the evening, particularly after 8pm, the staff's guidance on local dining options was invaluable, ensuring that guests could still find great places to eat within easy reach. Overall, the convenience and quality of the dinner experience at Seven Stars stand out, thanks to the attentive and knowledgeable staff.
Rooms
The reviews of the rooms at 'Seven Stars' Hotel highlight several positive aspects that promise a delightful stay. Most guests found the rooms to be clean, comfortable and well-maintained, often praising the cozy and quiet environment. Many rooms offer lovely views with some overlooking the garden or pool, adding to the charm of the stay. The spaciousness of certain rooms is noted, while others, although smaller, are described as adequate and cozy.
A recurring theme is the comfort of the beds, ensuring a good night's sleep, while the quirky, characterful elements of the rooms add a unique touch. Some reviews mention lovely cottage-style rooms and the distinct period features, contributing to the quaint and cozy atmosphere. The en-suite facilities are well appreciated and generally found to be clean and functional.
However, a few minor issues were noted, such as occasional noise from adjacent rooms and the pool area and the lack of hooks for hanging suits. Some guests mentioned that certain rooms required minor repairs and in some instances, were colder than expected. Others found the small size of some rooms to be a limiting factor, though often reflected fairly in the pricing.
Despite these small drawbacks, the overall sentiment is that Seven Stars offers comfortable, quirky and well-maintained accommodations with characterful touches, making it a charming place to stay, right in the heart of town.
Beds
When it comes to bedding at Seven Stars, feedback from guests reveals a predominantly positive experience. Many guests highlighted the comfort of the beds, using descriptions like 'very comfortable' and 'super comfy' to emphasize their satisfaction. Words like 'comfy,' 'great,' and 'really comfortable' consistently appear, suggesting that a restful sleep is a common experience here.
Additionally, the rooms were often described as comfortable and clean, even if they were sometimes noted to be on the smaller side. However, there were occasional mentions of issues such as beds being old or tired, mattresses being uneven and some finding the beds a bit too soft or small for their liking. A few guests noted that the bedding was too small for the bed itself, while others felt that some beds could benefit from replacement or improvement.
Despite these occasional critiques, the general consensus points towards a comfortable sleep experience, making Seven Stars a reliable choice for travelers prioritizing a good night's rest.
Cleanliness
Seven Stars Hotel has been highly praised for its exceptional cleanliness with numerous guests highlighting the spotlessly clean rooms and well-maintained bathrooms. Visitors frequently describe their accommodations as clean and comfortable with additional mentions of the tidy and accessible presentation of the rooms. The property, including communal areas and the swimming pool, is consistently maintained to a high standard, adding to the overall positive experience. Though minor suggestions include thicker curtains and a slight need for a deeper clean in some areas, the general consensus underscores an environment of warmth and welcome, greatly enhanced by friendly and helpful staff. Guests also appreciated the excellent breakfast and the superb location, making it clear that Seven Stars offers a consistently clean and inviting stay.
Staff
Seven Stars receives glowing reviews for its exceptional staff, consistently highlighted as friendly, welcoming and very helpful. Guests frequently praise the owner, Diane, for her warm hospitality and attentive service. The reviews also note the charming addition of Captain the dog, who seems to delight guests with his friendly demeanor.
The service staff are described as lovely, accommodating and always ready to assist with any needs. Their dedication to making guests feel at home is repeatedly emphasized with numerous mentions of their hard work and pleasant attitudes.
Overall, the staff’s ability to provide a memorable and pleasant stay stands out, creating a positive and inviting atmosphere for all who visit.
Wi-Fi
Travelers to 'Seven Stars' hotel can expect generally positive experiences with the Wi-Fi with many guests praising it as good or excellent. The hotel offers free Wi-Fi in a convenient location, enhancing the overall guest experience. However, it should be noted that there are some inconsistencies reported with a few guests experiencing unreliable or weak connections, particularly in specific rooms. For those who rely heavily on a stable internet connection, it might be advisable to check the room's proximity to the router or inquire about the Wi-Fi quality in advance. Overall, while the Wi-Fi service at 'Seven Stars' has received commendable feedback, it can be variable depending on the location within the hotel.
Pool
Seven Stars has garnered numerous praises for its pool facilities, making it a standout feature of the hotel. Guests frequently highlight the indoor swimming pool as a delightful and unexpected bonus, perfect for a refreshing dip after a long day of walking or cycling. Many reviews describe the pool as lovely, warm and well-maintained, adding to the overall comfort and enjoyment of their stay.
The pool's cleanliness, although occasionally cited as needing attention around the edges, otherwise receives commendation for its consistent upkeep and warm temperature. It's particularly appreciated during warmer weeks and offers a pleasant retreat for guests seeking relaxation.
In addition to the pool, the convenience of its location with some rooms providing direct access, is a notable advantage, allowing for a private and exclusive swimming experience. This feature is especially appealing to those looking for a bit of solitude and ease.
Overall, the pool at Seven Stars is described as an excellent facility and a significant perk, enhancing the hotel's appeal and providing leisure and relaxation for its visitors. With its indoor heated option and an attached sauna, it serves as a welcomed amenity, complementing the hotel's hospitable ambiance and making it a memorable stay for many guests.
Indoor Pool
The indoor pool at Seven Stars Hotel appears to be a beloved feature among guests. Its central location in the town adds convenience for visitors and many appreciated the pleasant surprise of the pool's presence. With descriptions like nicely situated and a lovely addition, the indoor heated swimming pool seems to enhance the overall guest experience. While one review mentioned a grubby pool and tired facilities, many others highlighted the pool as a significant perk with some even enjoying private access. Guests valued the exclusivity, stating it feels exclusive when you have it to yourself, which added a fabulous touch to their stay. Access to both the swimming pool and sauna was noted as a huge bonus. Overall, the indoor pool at Seven Stars contributes positively to the guest experience, offering a nice bonus and a great way to unwind.
Dog Friendly
The Seven Stars hotel boasts exceptional dog-friendly amenities and a welcoming atmosphere for both pets and their owners. Guests widely appreciated the warm reception their furry friends received, from personalized gestures like special sausages at breakfast to the friendly presence of the resident dog, Captain, who added an extra layer of charm to the stay. The hotel's convenient location by the river Wye allows for enjoyable walks and the ease of taking dogs outside for night-time toilet trips was noted as particularly helpful. The staff, along with Captain, ensure that both two-legged and four-legged guests feel right at home. For those traveling with dogs, the hotel's dog-friendly approach—ranging from the physical setup to the friendly demeanor of the entire team—makes it a standout choice. Additionally, other amenities like a pool enhance the overall experience for families and their pets. Overall, the Seven Stars successfully creates an environment where dogs are not only accommodated but celebrated.
Yes, Seven Stars has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Seven Stars.
Yes, Seven Stars welcomes dogs.
No, parking facilities aren't available at Seven Stars.