Atrium Hotel Heathrow
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The Atrium Hotel Heathrow is a new luxury hotel located just five minutes away from Heathrow Airport. With 573 ultra-chic bedrooms, exceptional dining options, ample event spaces and a lavish wellness center, the Atrium Hotel Heathrow is a haven of comfort and convenience.
The hotel boasts stylishly decorated rooms and studios that cater to all types of travelers, from business executives to families and couples. Additionally, the Atrium Hotel offers a range of amenities including a pool, fitness center and room service, making your stay an indulgent one. The hotel also offers meeting and conference facilities for business events and weddings, with its grand atrium and bar area accommodating up to 700 guests.
The hotel's location is nothing short of ideal, with Heathrow Airport just one stop away and Central London less than 30 minutes via Hatton Cross tube station. Whether you're here for business or leisure, the Atrium Hotel Heathrow is the perfect place to call home during your stay in London.
The hotel boasts stylishly decorated rooms and studios that cater to all types of travelers, from business executives to families and couples. Additionally, the Atrium Hotel offers a range of amenities including a pool, fitness center and room service, making your stay an indulgent one. The hotel also offers meeting and conference facilities for business events and weddings, with its grand atrium and bar area accommodating up to 700 guests.
The hotel's location is nothing short of ideal, with Heathrow Airport just one stop away and Central London less than 30 minutes via Hatton Cross tube station. Whether you're here for business or leisure, the Atrium Hotel Heathrow is the perfect place to call home during your stay in London.
Summary of reviewsThe Atrium Hotel Heathrow receives notable praise for its exceptional location, making it an ideal choice for travelers requiring quick access to Heathrow Airport. The nearby Hatton Cross tube station on the Piccadilly Line ensures seamless connectivity to all Heathrow terminals and central London. Guests benefit from clean, fresh rooms, friendly staff and proximity to key routes like the M4, enhancing both convenience and comfort. The hotel's on-site amenities, including an underground car park with electric vehicle chargers, further add to its appeal.
Despite some mixed feedback about breakfast, many guests appreciated the variety and quality of the English breakfast and the breakfast buffet, catering well to varying tastes including those of picky children. However, areas for improvement include the available variety organization and overall quality of breakfast offerings, as well as dining service speed and cost. Dinner experiences also varied with tasty and fresh food receiving praise, but issues like overpricing, limited menu diversity and slow service were noted.
Rooms at the hotel are often described as clean, comfortable, spacious and modern with effective soundproofing and easy access to Heathrow terminals. Some minor complaints were made about room size and occasional cleanliness discrepancies, but overall, guests find the rooms quiet and reliable. Cleanliness extends to the entire property, frequently praised for its spotless and modern facilities, though the hallways and restaurant areas occasionally need better maintenance.
Staff at Atrium Hotel Heathrow generally receive high marks for their friendliness, helpfulness and welcoming demeanor with special mentions for individuals like Jasprit and Pedro. While there were occasional criticisms regarding slow restaurant service and perceived undertraining, the staff's customer-oriented approach generally enhances guest experiences.
The hotel’s wifi service, however, is a common source of dissatisfaction with guests reporting inconsistent and poor connections. Conversely, the hotel's gym, pool and spa facilities receive high praise. The well-equipped gym, well-maintained pool and relaxing steam room and sauna add significant value for fitness enthusiasts and those looking to unwind.
Parking options at the hotel are considered convenient with a spacious underground car park featuring EV chargers although some guests noted the tight navigation and occasional closed gates. Families find the hotel generally accommodating with spacious family rooms and a breakfast buffet suited to children's tastes, despite minor drawbacks like firm sofa-bed mattresses and high restaurant prices.
Overall, the Atrium Hotel Heathrow is recognized for its strategic location, comfortable rooms and friendly staff, making it a reliable choice for travelers. However, it could benefit from improvements in dining service, breakfast variety and wifi connectivity to fully meet guest expectations.
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Despite some mixed feedback about breakfast, many guests appreciated the variety and quality of the English breakfast and the breakfast buffet, catering well to varying tastes including those of picky children. However, areas for improvement include the available variety organization and overall quality of breakfast offerings, as well as dining service speed and cost. Dinner experiences also varied with tasty and fresh food receiving praise, but issues like overpricing, limited menu diversity and slow service were noted.
Rooms at the hotel are often described as clean, comfortable, spacious and modern with effective soundproofing and easy access to Heathrow terminals. Some minor complaints were made about room size and occasional cleanliness discrepancies, but overall, guests find the rooms quiet and reliable. Cleanliness extends to the entire property, frequently praised for its spotless and modern facilities, though the hallways and restaurant areas occasionally need better maintenance.
Staff at Atrium Hotel Heathrow generally receive high marks for their friendliness, helpfulness and welcoming demeanor with special mentions for individuals like Jasprit and Pedro. While there were occasional criticisms regarding slow restaurant service and perceived undertraining, the staff's customer-oriented approach generally enhances guest experiences.
The hotel’s wifi service, however, is a common source of dissatisfaction with guests reporting inconsistent and poor connections. Conversely, the hotel's gym, pool and spa facilities receive high praise. The well-equipped gym, well-maintained pool and relaxing steam room and sauna add significant value for fitness enthusiasts and those looking to unwind.
Parking options at the hotel are considered convenient with a spacious underground car park featuring EV chargers although some guests noted the tight navigation and occasional closed gates. Families find the hotel generally accommodating with spacious family rooms and a breakfast buffet suited to children's tastes, despite minor drawbacks like firm sofa-bed mattresses and high restaurant prices.
Overall, the Atrium Hotel Heathrow is recognized for its strategic location, comfortable rooms and friendly staff, making it a reliable choice for travelers. However, it could benefit from improvements in dining service, breakfast variety and wifi connectivity to fully meet guest expectations.
Family Friendly Hotel
The Atrium Hotel prioritizes the comfort of their guests' families. Offering 573 rooms, they guarantee the perfect accommodation for everyone. Families can benefit from their spacious triple and family rooms. The hotel ensures that families can have quality time together by providing modern, roomy accommodations, without the hassle of booking multiple rooms. Guests can enjoy a peaceful stay in sound-proof rooms and children can have fun in the heated pool with designated swim times. Parents can also relax in the jacuzzi while their children play. Recognizing that families come in all shapes and sizes, the Atrium Hotel offers various room options to suit everyone's needs. Make the hotel your home away from home for your next family vacation.
Hotel with Swimming Pool
At Atrium Hotel Heathrow, guests can enjoy a transformative swimming experience in a pool that gently works the muscles in their body and offers a relaxing time where they can float and let their worries drift off into the water. The underwater lights twinkle and add to the mesmerizing atmosphere. The pool is heated to ensure that guests can enjoy it even during the colder months, while the whirlpool jacuzzi offers the ultimate relaxation experience with its soothing warmth and gentle bubbling that relaxes the muscles and calms the mind. The pool is 20 meters long and 7 meters wide with a depth of 1.2 meters. It is open from 7 am to 9 pm every day of the week, with the last entry allowed half an hour before closing time. Children are welcome to use the pool between 10 am and 7 pm, but they must be accompanied by an adult at all times. The hotel does not accept liability for any accidents that may occur in the pool and all persons use it at their own risk.
Heated Pool Indoor Pool
Location of the pool: Indoor pool
Is it a pool of special type?
Heated pool
Pool surface size: 140 m2
Show more...Hotel with EV Charging Stations
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Guest Reviews
The Atrium Hotel Heathrow boasts a highly praised location, making it an ideal choice for travelers needing quick and easy access to Heathrow Airport. The hotel's proximity to the Hatton Cross tube station on the Piccadilly Line, just across the street, provides exceptional convenience for direct travel to all Heathrow terminals and central London. Guests appreciate the seamless connectivity, emphasizing the short tube journey—often just two stops—from Terminal 5, which is perfect for those with early morning flights.
Beyond its prime location, the hotel offers on-site amenities such as an underground car park with electric vehicle chargers, enhancing its appeal for travelers with different needs. The nearby tube station facilitates straightforward commutes, ensuring a stress-free journey to and from the airport.
With its clean and fresh rooms, friendly staff and proximity to key routes like the M4, the Atrium Hotel Heathrow is frequently highlighted as an excellent choice for both convenience and comfort. Whether catching a flight or exploring the city, the location provides a strategic advantage, making every trip a bit smoother and more relaxed.
The breakfast experience at the Atrium Hotel Heathrow has received mixed feedback from guests. On the positive side, some visitors found the breakfast to be excellent with a good variety of choices catering to various tastes, including even fussy children. The English breakfast seemed to be particularly appreciated by some guests. Additionally, the breakfast buffet was good and suited the needs of those who enjoyed a free breakfast.
However, there were several areas for improvement noted by guests. Many found the breakfast to be minimal with little variety and often described it as basic or disorganized. Issues such as dirty tables, unclean coffee stations and a generally chaotic atmosphere were frequently mentioned. Some guests were disappointed with the lack of basic drinks and condiments and there were reports of spoiled milk and broken equipment such as the pancake machine.
The quality of the food was also a concern for some with comments about bad-tasting breakfast items and lukewarm hot food being common. Coffee, in particular, received several negative remarks. Many found the breakfast expensive for what was offered and felt that it was geared more towards large tour groups, leading to overcrowded and rushed dining experiences.
In summary, while there are some aspects of the breakfast at Atrium Hotel Heathrow that guests enjoyed, there are significant areas that could be improved, especially regarding variety organization and overall quality.
Dining at the Atrium Hotel Heathrow presents a mixed bag of experiences. On the positive side, guests frequently praise the food for being both tasty and fresh with some calling it delicious and wonderful. There is commendation for the quality of breakfast and dinner and the service often earns high marks and is noted as a reason for future stays.
However, there are recurring frustrations with the dining experience. Many find the restaurant to be overpriced, particularly for families and for the quality of food provided. The menu's diversity leaves something to be desired and the speed of service is notably slow. There are mentions of long waits and occasional rudeness from staff when managing seating arrangements.
The restaurant ambiance is also affected by the permeation of food smells throughout the hotel and issues with food preparation—such as overcooked burgers and burnt buns—detract from the overall experience. For those looking for a complete dining experience, the lack of draught beer at the bar might be a disappointment. In short, while some guests leave satisfied, others find the dining costly and below their expectations.
The Atrium Hotel Heathrow is praised for its clean, comfortable and modern rooms with many guests highlighting the spaciousness and soundproofing. The rooms are described as spotless, providing ample comfort with large beds and modern amenities. The easy access to Heathrow terminals via bus or tube is a notable convenience. While some guests pointed out minor issues like smaller room sizes or cleanliness discrepancies, the general sentiment remains positive. The proximity to Hatton Cross tube station adds to the ease of travel. Overall, the Atrium Hotel offers a comfortable and quiet stay, making it a reliable choice for travelers.
Guests' opinions on the beds at Atrium Hotel Heathrow are divided with a significant number praising the comfort they experienced. Many guests described the beds as very comfortable or extremely comfortable, highlighting the quality bedding. However, there's a contrasting set of reviews indicating that some found the beds uncomfortably hard with descriptions comparing the beds to sleeping on wood or concrete. These guests mentioned difficulties sleeping due to the firmness and the unsettling experience of single mattresses sliding off the frames. Others pointed out that the beds were too small for a couple and that some rooms had very firm beds, which might not suit everyone's preference. While a few noted the beds contributed to discomfort, others appreciated the cozy feel and the adequate support offered by the bedding. Thus, while many guests enjoyed a restful sleep, others found the bed conditions less favorable, affecting their overall comfort.
Atrium Hotel Heathrow garners a spectrum of cleanliness reviews from guests. On the positive side, many highlight the rooms as spotless, very modern and clean with comfortable beds. The property itself is frequently described as amazing, modern and equipped with good facilities. Guests often mention that the cleanliness within the rooms, including the linen and bathrooms, remains impressive and well-maintained. The overall cleanliness is noted to exceed expectations, presenting a neat and tidy appearance.
However, not all feedback is entirely favorable. Some guests have encountered issues such as unpleasant odors of cigarette smoke and damp smells in the bathrooms, alongside specific cleanliness lapses like dirty blankets, uncleaned bathrooms and dust. The hallways and restaurant areas particularly seem to need attention with a few guests mentioning dirty carpets and sticky floors. This variation suggests that while the rooms generally meet and even surpass cleanliness standards, other areas of the hotel might benefit from more consistent maintenance.
The Atrium Hotel Heathrow has generally received praise for its staff with numerous guests commending their friendliness, helpfulness and pleasant demeanor. Many reviewers specifically noted the exceptional service provided by individuals like Jasprit and Pedro, emphasizing their kindness and attentive nature. Reception staff, in particular, garnered positive feedback for being welcoming and accommodating, making guests feel at ease from the moment they arrived.
However, there were mentions of some shortcomings. Instances of slow service at the restaurant and a lack of attentiveness from the wait staff were highlighted. Some guests felt the staff appeared undertrained or under pressure, which affected their ability to manage certain situations effectively. Issues such as a missing gym bag and inadequate pool supervision were also mentioned, indicating occasional lapses in attention to detail and security.
Despite these criticisms, the overall sentiment towards the hotel's staff remains largely positive. Many guests appreciated the staff's willingness to go out of their way to assist, underscoring the flexibility and customer-oriented approach that often enhanced their stay. While there are areas identified for improvement, the friendly and helpful nature of most of the staff leaves a favorable impression on visitors.
Visitors have noted that the Atrium Hotel Heathrow faces considerable challenges with its wifi service. Many guests reported that the wifi connection was inconsistent with some experiencing issues in both the evening and morning. Others found the wifi very poor with variable speeds, while a few mentioned that the connection did not work at all during their stay. Although there was one positive mention of good wifi, the general consensus leans towards dissatisfaction with the hotel's internet service.
Atrium Hotel Heathrow boasts a range of superb amenities that many guests found to be more than satisfactory. The gym, in particular, has received consistent praise for being well equipped and spacious, making it a standout feature. The fitness area, as well as the swimming pool and sauna, are frequently noted as excellent, offering a pleasant and well-lit environment for a workout. Additionally, the gym and spa facilities received high marks, reflecting the overall quality of the hotel's leisure options. Coupled with the clean, comfortable and quiet rooms and a great location, the hotel offers a well-rounded stay for both fitness enthusiasts and general travelers.
Atrium Hotel Heathrow boasts an exceptional pool experience that guests consistently rave about. Nestled conveniently close to the airport, the hotel's pool area serves as a serene haven for travelers. Many guests have praised the pool's perfection, noting its ideal temperature and beautiful design. The combination of a large, inviting swimming pool and relaxing steam room facilities, including a sauna and hammam, provides an optimal retreat for unwinding.
Families find the pool particularly delightful, making it a hit with kids, while others appreciate the ability to relax in a well-maintained environment before catching their flights. The friendly and helpful pool staff add another layer of comfort to the experience, ensuring that guests feel well taken care of.
Despite minor mentions of busy periods or not perfectly clean windows, these do not overshadow the overall positive sentiment. The pool facilities indeed are often highlighted as the standout feature of a stay, providing a perfect end to a holiday or a splendid afternoon relaxation spot. The combination of the pool, gym and spa facilities makes Atrium Hotel Heathrow an attractive option for both fitness enthusiasts and those looking to unwind.
Atrium Hotel Heathrow offers convenient parking options for its guests, including a spacious underground car park equipped with EV chargers. Its location is ideal, being close to both the airport and a tube station, making it easily accessible for travelers. Many guests appreciated the secure parking and found it clear and straightforward to use. Although parking is charged at £16 per day, there is ample availability of spaces. Some guests did mention that the underground car park can be tight to navigate and that the gates were occasionally shut when needed. Overall, visitors find the parking facilities practical despite the additional fee.
Families considering a stay at the Atrium Hotel Heathrow will find a mix of practical amenities and some minor drawbacks from the reviews. The family room is a popular choice, offering sufficient space for families of four. The buffet breakfast caters well to children with specific tastes, making mealtime easier for parents with picky eaters. Watching planes take off and land from hotel rooms provides engaging entertainment for kids, especially for those with early morning departures from Heathrow. An added bonus is that children can use the hotel's pool, though some concerns were raised about the unsuitable loud music and language in the pool area, making it less family-friendly.
While the hotel offers certain family-oriented facilities, a few areas could use improvement, such as the thin mattress on the sofa-bed for children and the high prices at the restaurant. Nonetheless, the hotel is generally considered a great place for family visits with good beds and a location convenient for airport access. Some guests even expressed a willingness to stay again, recommending it for family trips.
Atrium Hotel Heathrow stands out for its strategic location, being conveniently close to Heathrow Airport, which makes it an excellent choice for travelers needing a place to rest before their flight. Guests have found the hotel to be very comfortable and appreciate the good variety of breakfast choices offered. Despite some reviews expressing disappointment in certain areas such as hygiene and overall standards, the hotel shows potential, particularly considering it had recently reopened and was still in the process of getting everything fully operational. While some guests felt the hotel did not quite meet the expected four-star criteria, its convenience and comfort are notable positive aspects.
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Location
Beyond its prime location, the hotel offers on-site amenities such as an underground car park with electric vehicle chargers, enhancing its appeal for travelers with different needs. The nearby tube station facilitates straightforward commutes, ensuring a stress-free journey to and from the airport.
With its clean and fresh rooms, friendly staff and proximity to key routes like the M4, the Atrium Hotel Heathrow is frequently highlighted as an excellent choice for both convenience and comfort. Whether catching a flight or exploring the city, the location provides a strategic advantage, making every trip a bit smoother and more relaxed.
Breakfast
However, there were several areas for improvement noted by guests. Many found the breakfast to be minimal with little variety and often described it as basic or disorganized. Issues such as dirty tables, unclean coffee stations and a generally chaotic atmosphere were frequently mentioned. Some guests were disappointed with the lack of basic drinks and condiments and there were reports of spoiled milk and broken equipment such as the pancake machine.
The quality of the food was also a concern for some with comments about bad-tasting breakfast items and lukewarm hot food being common. Coffee, in particular, received several negative remarks. Many found the breakfast expensive for what was offered and felt that it was geared more towards large tour groups, leading to overcrowded and rushed dining experiences.
In summary, while there are some aspects of the breakfast at Atrium Hotel Heathrow that guests enjoyed, there are significant areas that could be improved, especially regarding variety organization and overall quality.
Dinner
However, there are recurring frustrations with the dining experience. Many find the restaurant to be overpriced, particularly for families and for the quality of food provided. The menu's diversity leaves something to be desired and the speed of service is notably slow. There are mentions of long waits and occasional rudeness from staff when managing seating arrangements.
The restaurant ambiance is also affected by the permeation of food smells throughout the hotel and issues with food preparation—such as overcooked burgers and burnt buns—detract from the overall experience. For those looking for a complete dining experience, the lack of draught beer at the bar might be a disappointment. In short, while some guests leave satisfied, others find the dining costly and below their expectations.
Rooms
Beds
Cleanliness
However, not all feedback is entirely favorable. Some guests have encountered issues such as unpleasant odors of cigarette smoke and damp smells in the bathrooms, alongside specific cleanliness lapses like dirty blankets, uncleaned bathrooms and dust. The hallways and restaurant areas particularly seem to need attention with a few guests mentioning dirty carpets and sticky floors. This variation suggests that while the rooms generally meet and even surpass cleanliness standards, other areas of the hotel might benefit from more consistent maintenance.
Staff
However, there were mentions of some shortcomings. Instances of slow service at the restaurant and a lack of attentiveness from the wait staff were highlighted. Some guests felt the staff appeared undertrained or under pressure, which affected their ability to manage certain situations effectively. Issues such as a missing gym bag and inadequate pool supervision were also mentioned, indicating occasional lapses in attention to detail and security.
Despite these criticisms, the overall sentiment towards the hotel's staff remains largely positive. Many guests appreciated the staff's willingness to go out of their way to assist, underscoring the flexibility and customer-oriented approach that often enhanced their stay. While there are areas identified for improvement, the friendly and helpful nature of most of the staff leaves a favorable impression on visitors.
Wi-Fi
Gym
Pool
Families find the pool particularly delightful, making it a hit with kids, while others appreciate the ability to relax in a well-maintained environment before catching their flights. The friendly and helpful pool staff add another layer of comfort to the experience, ensuring that guests feel well taken care of.
Despite minor mentions of busy periods or not perfectly clean windows, these do not overshadow the overall positive sentiment. The pool facilities indeed are often highlighted as the standout feature of a stay, providing a perfect end to a holiday or a splendid afternoon relaxation spot. The combination of the pool, gym and spa facilities makes Atrium Hotel Heathrow an attractive option for both fitness enthusiasts and those looking to unwind.
Parking
Family
While the hotel offers certain family-oriented facilities, a few areas could use improvement, such as the thin mattress on the sofa-bed for children and the high prices at the restaurant. Nonetheless, the hotel is generally considered a great place for family visits with good beds and a location convenient for airport access. Some guests even expressed a willingness to stay again, recommending it for family trips.
4 Star
Yes, Atrium Hotel Heathrow has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Atrium Hotel Heathrow.
No, Atrium Hotel Heathrow doesn't allow dogs.
Yes, parking facilities are available at Atrium Hotel Heathrow.
Yes, Atrium Hotel Heathrow has a gym.
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