Embassy Suites by Hilton at Hot Springs Convention Center
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Summary of reviewsEmbassy Suites by Hilton at Hot Springs Convention Center enjoys praise for its favorable location, making it ideal for both leisure and business travelers. Situated near downtown Hot Springs, it offers easy access to historic sites, restaurants, shops and local attractions like Bathhouse Row and the national park. The hotel’s connection to the nearby convention center adds to its appeal, especially for event attendees.
The breakfast service receives high commendation for its variety and taste, particularly the made-to-order omelette station, complemented by friendly and attentive staff. This complimentary breakfast is often cited as a highlight of the guests’ stay. Evening dining, especially the complimentary happy hour with free drinks and snacks, is highly appreciated, creating a wonderful and sociable atmosphere. The lounge and restaurant on-site contribute positively to the overall dining experience.
Guests frequently applaud the spacious and comfortable rooms, which are suitable for families and groups. The layout with separate rooms and a mini-kitchen is particularly valued. However, there are mixed reviews on cleanliness with some guests experiencing issues such as stains, smells and insects. Despite this, many still find the rooms adequate and comfortable.
The staff are often described as friendly, helpful and professional with numerous guests highlighting their positive interactions with the hotel's employees. While there are a few mentions of negative experiences, the majority of guests commend the staff’s dedication and service.
Free Wi-Fi is a notable concern, as many guests reported slow or non-functional internet services. Improving this facility could significantly enhance the guest experience.
The spa services receive positive feedback for their quality and affordability, though some guests were disappointed with the occasional closures. The gym also gets favorable comments for being clean and well-maintained, though some equipment issues were noted.
The pool garners mixed reviews; it is appreciated for its size and general cleanliness, particularly enjoyed by families, but complaints about over-chlorination, temperature and maintenance issues are common.
Families find the hotel particularly accommodating with spacious rooms and family-friendly amenities such as a pool, bar and restaurant on-site. Its convenient location for engaging in nearby activities adds to the hotel's appeal for family trips.
While the comfort of the beds garners positive remarks from many, there are inconsistencies reported, including issues with mattress quality and cleanliness.
In summary, Embassy Suites by Hilton at Hot Springs Convention Center offers a solid experience with its location, breakfast and service receiving the highest praise. While there are areas in need of improvement, particularly regarding cleanliness and internet services, the hotel remains a popular choice for both families and business travelers.
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The breakfast service receives high commendation for its variety and taste, particularly the made-to-order omelette station, complemented by friendly and attentive staff. This complimentary breakfast is often cited as a highlight of the guests’ stay. Evening dining, especially the complimentary happy hour with free drinks and snacks, is highly appreciated, creating a wonderful and sociable atmosphere. The lounge and restaurant on-site contribute positively to the overall dining experience.
Guests frequently applaud the spacious and comfortable rooms, which are suitable for families and groups. The layout with separate rooms and a mini-kitchen is particularly valued. However, there are mixed reviews on cleanliness with some guests experiencing issues such as stains, smells and insects. Despite this, many still find the rooms adequate and comfortable.
The staff are often described as friendly, helpful and professional with numerous guests highlighting their positive interactions with the hotel's employees. While there are a few mentions of negative experiences, the majority of guests commend the staff’s dedication and service.
Free Wi-Fi is a notable concern, as many guests reported slow or non-functional internet services. Improving this facility could significantly enhance the guest experience.
The spa services receive positive feedback for their quality and affordability, though some guests were disappointed with the occasional closures. The gym also gets favorable comments for being clean and well-maintained, though some equipment issues were noted.
The pool garners mixed reviews; it is appreciated for its size and general cleanliness, particularly enjoyed by families, but complaints about over-chlorination, temperature and maintenance issues are common.
Families find the hotel particularly accommodating with spacious rooms and family-friendly amenities such as a pool, bar and restaurant on-site. Its convenient location for engaging in nearby activities adds to the hotel's appeal for family trips.
While the comfort of the beds garners positive remarks from many, there are inconsistencies reported, including issues with mattress quality and cleanliness.
In summary, Embassy Suites by Hilton at Hot Springs Convention Center offers a solid experience with its location, breakfast and service receiving the highest praise. While there are areas in need of improvement, particularly regarding cleanliness and internet services, the hotel remains a popular choice for both families and business travelers.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
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Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
The Embassy Suites by Hilton at Hot Springs Convention Center is highly praised for its exceptional location. Guests consistently highlight its proximity to downtown Hot Springs, making it perfect for walking to historic sites, restaurants and shops. Located next to the convention center, it offers great convenience for event attendees. The hotel's position near Bathhouse Row, the main strip and various attractions like trails and the national park is particularly appreciated.
Visitors find the location ideal for exploring local attractions, complemented by the convenience of off-street parking. The connection to the convention center adds to its appeal, making it a practical choice for business travelers. Families enjoy the location's benefits with easy access to entertainment and the indoor pool being popular with children.
In summary, the Embassy Suites by Hilton at Hot Springs Convention Center is perfectly situated for both leisure and business travelers, providing easy access to the best of what Hot Springs has to offer.
The breakfast at Embassy Suites by Hilton at Hot Springs Convention Center largely receives glowing praise. Many guests describe it as amazing, delicious and awesome with standout mentions of the made-to-order omelette station. The breakfast spread offers a variety of fresh, hot food which guests find tasty and well-prepared. The breakfast staff are frequently commended for their excellent, friendly service. Complimentary breakfast options are a highlight, featuring a buffet and cooked-to-order items such as omelettes and pancakes.
Despite the overwhelmingly positive feedback, there are occasional remarks about chaotic organization during busy times and some guests experienced undercooked food or unmet expectations with buffet refills and seasonal fresh fruits. Nonetheless, the general consensus is that the breakfast experience, along with its complementary aspect, significantly enhances the stay at the hotel.
The dinner experience at Embassy Suites by Hilton at Hot Springs Convention Center seems to be a highlight for many guests, particularly the celebrated happy hour. Every evening from 5:00 to 6:30 pm, guests can enjoy complimentary house wines, basic drinks and draft beer, often paired with snacks, making the reception a remarkable and much-loved service. The atmosphere during happy hour is frequently described as wonderful and is highly praised for offering a chance to unwind with free drinks in a sociable setting.
The existence of both a bar and restaurant on-site is a beloved amenity, enhancing the overall dining experience. Guests appreciated the lounge area for its cozy ambiance, which made dinner and dessert even more enjoyable. The dining room received positive notes for its excellent service and high-quality food with the grill being mentioned for its affordability and delicious offerings.
Though some guests found the Bistro closed for evening dining, they expressed satisfaction with the communal area available for dinner. Positive remarks were also made about the evening cocktails with many enjoying the chance to relax with a complimentary drink.
Despite a few mentions of the afternoon reception snacks needing improvement, the general consensus leans towards a very favorable dining experience, thanks to the welcoming atmosphere, excellent service and quality food and drink options.
The rooms at the Embassy Suites by Hilton at Hot Springs Convention Center are consistently praised for their generous size, making them ideal for families and groups. Guests frequently comment on the spaciousness and the convenience of having a suite layout with separate rooms and a mini-kitchen. Cleanliness receives mixed feedback; while many find the rooms clean and comfortable, others have noted issues such as stains, moldy smells and small bugs. The furniture and decor are described as outdated and in need of an upgrade with some mentioning damaged or old items like carpets and curtains. Despite these issues, many guests find the rooms sufficient for their needs, appreciating the comfortable beds and overall room layout. The hotel offers decent facilities and has a pleasant location, contributing to a generally satisfactory stay for most visitors.
Despite some notable inconsistencies, many guests found the beds at Embassy Suites by Hilton at Hot Springs Convention Center to be comfortable and inviting. Phrases such as "super comfy bed" and "the bed was very comfortable" are common, highlighting the hotel's potential for a restful night's sleep. Certain reviews appreciate the beds for being "divine," "cozy," and providing a "perfect bedding" experience, especially when it comes to "comfortable king-size beds."
However, not all feedback is positive. Some guests reported "lumpy" and "old" mattresses with complaints that beds were "too small," "hard as rocks," or "sunk in the middle." Issues with cleanliness were noted with some mentioning "stains on white sheets" and "hair on the bed." There were also mentions of the pull-out couch not being stocked with linens and lacking comfort.
In summary, while many guests have praised the hotel's comfortable beds, potential visitors should be aware of occasional issues with bed quality and cleanliness that have been reported.
The Embassy Suites by Hilton at Hot Springs Convention Center has a mixed reputation when it comes to cleanliness. Many reviews highlight the hotel as very clean and comfortable with specific praise for spotless suites and well-maintained common areas like the lobby. Guests also noted that the hotel offers clean and sanitized spaces, creating a generally positive impression.
However, numerous reviews pointed out significant cleanliness issues that cannot be ignored. There were multiple mentions of dirty carpets and sticky or stained flooring. Some guests reported finding mold in various areas, including ice machines and shower curtains, as well as debris and mold in coffee makers. Additionally, there were reports of bugs in rooms and unsatisfactory housekeeping with comments about dust accumulation and dirty bathrooms.
The hotel, described as showing its age, seems in need of an upgrade. Issues like torn drapes, sticky furniture and stained upholstery were recurring themes. Despite these negative aspects, some guests found the rooms to be clean and comfortable.
Overall, while there are instances of impeccable cleanliness, the consistency of the housekeeping service and maintenance appears to be an area needing attention.
The staff at the Embassy Suites by Hilton at Hot Springs Convention Center regularly receive high marks for their friendliness and helpfulness. Many guests highlight the staff as being very friendly, enjoyable and attentive. Breakfast and bar staff are frequently noted for their excellent service and welcoming attitudes. Staff members are described as informative, prompt, accommodating and professional, often going above and beyond to ensure guests have a positive experience. Most staff are praised for their knowledge and courteous demeanor, making interactions pleasant. There are notable mentions of specific employees, such as front desk workers and chefs, who contribute positively to guest experiences.
However, there are some mentions of negative experiences, including instances of rudeness and unprofessional behavior from certain staff members. Some guests have reported issues with the front desk and poor support from management. Despite these occasional shortcomings, the overall impression is that the majority of staff members contribute positively to the hotel's welcoming atmosphere. Guests appreciate the efforts of the hardworking staff, even in cases where the hotel is short-staffed. Overall, the staff's dedication significantly enhances the quality of stay and leaves many guests with favorable impressions of their service.
Guests have expressed numerous concerns about the Wi-Fi quality at Embassy Suites by Hilton at Hot Springs Convention Center. Many reviews indicated that the internet was slow or entirely non-functional during their stay. Several guests had issues with weak Wi-Fi signals, often resorting to using mobile hotspots instead. There were also comments about the lack of USB ports in the rooms, adding to the inconvenience. On the brighter side, a few reviews described the Wi-Fi as merely okay, suggesting that the experience might vary slightly depending on individual circumstances. Overall, enhancing the internet facilities could significantly improve the guest experience at the hotel.
The spa at Embassy Suites by Hilton at Hot Springs Convention Center is frequently praised for its excellent services and great prices with many guests highlighting the massages as particularly enjoyable. The spa is described as a valuable and pleasurable addition to the hotel experience, providing great service overall. However, some guests experienced inconvenience due to the spa being closed on certain days, preventing access to treatments during their stay. Despite these occasional closures, the spa remains a highly regarded aspect of the hotel.
The gym at Embassy Suites by Hilton at Hot Springs Convention Center generally receives positive feedback for being clean, well-maintained and accessible. Guests appreciate that the gym and pool areas are nice and conveniently available. The fitness center has consistent availability and many guests find it decent for a workout. However, some mentioned limited opening times and occasional disrepair of equipment such as treadmills and bikes. Despite these minor setbacks, the facility is noted for its satisfactory maintenance and accessibility, catering well to the needs of guests looking to stay active during their stay.
The pool at the Embassy Suites by Hilton at Hot Springs Convention Center elicits a mixed range of feedback from guests. On the positive side, many appreciated the cleanliness of the swimming area, noting that kids particularly enjoyed playing there. Guests found the indoor pool to be a comfortable size and attached to a patio area, enhancing the experience. Some families highlighted their children's love for the pool, referring to it as nice and appropriate for their needs.
However, several issues were frequently mentioned. A significant number of guests remarked on the over-chlorination with the strong smell of chlorine being noticeable. The temperature of the pool was a common complaint with many describing it as cold, making it uncomfortable for swimming. Additionally, there were concerns about the pool's general maintenance, including the presence of ants and occasional issues with cleanliness. Overcrowding was another problem, particularly with unsupervised children and large groups creating a busy environment. Some guests reported that the pool was closed unexpectedly, which was disappointing during their stay.
In summary, while the pool offers delightful experiences for many, there are notable areas for improvement in terms of temperature regulation, cleanliness and overall maintenance.
Embassy Suites by Hilton at Hot Springs Convention Center is an excellent choice for families looking for a fun and accommodating stay. The hotel offers numerous amenities that cater to both kids and adults. The pool is a major highlight with many guests noting how much their children enjoyed playing and spending time there. The poolside area also provides a pleasant space for parents to relax and watch their kids have fun.
The rooms are spacious and clean, providing ample space for families, including larger ones with up to six members. This makes it easy for everyone to feel comfortable and at ease. Additional family-friendly facilities, such as a lobby equipped with amenities like a pack and play for babies, enhance the convenience for families traveling with young children.
Families appreciated the hotel's bar and restaurant located downstairs, making it easy to grab a meal without leaving the premises. The breakfast was particularly enjoyed by families, adding to the appeal of staying at Embassy Suites. The overall atmosphere is very family-friendly, making it perfect for weekend getaways or longer stays.
Moreover, the hotel's location is convenient for engaging in nearby family activities, which makes planning a family trip simple and enjoyable. The combination of great facilities, friendly service and a welcoming atmosphere ensures that families have a fantastic stay at Embassy Suites by Hilton at Hot Springs Convention Center.
Embassy Suites by Hilton at Hot Springs Convention Center offers decent facilities that generally meet the expectations of a three-star establishment. Despite some guests feeling that a three-star quality rating might be slightly generous, the hotel does fulfill the basic standards associated with this category. The facilities are adequate, though the rooms and certain areas are dated and in need of updating. Overall, the hotel maintains a steady three-star rating, offering service and amenities that align with this classification.
Embassy Suites by Hilton at Hot Springs Convention Center is an excellent choice for business travelers, primarily due to its convenient location next to the convention center. The hotel features an enclosed walkway that directly connects it to the convention center, making it an ideal venue for business stays. Guests appreciate the business amenities available, including free Wi-Fi that facilitates seamless connectivity during their stay. While there have been isolated issues with billing, the overall feedback highlights the hotel's suitability for business trips.
Reviews of the Embassy Suites Hot Springs - Hotel & Spa highlight several challenges related to accessibility for guests with disabilities. Guests noted the lack of assistance and appropriate facilities for those with mobility needs. Specific concerns included the scarcity of baggage carts, minimal staff support, particularly for senior citizens and wheelchair users and insufficient clarification on accessible services. Additionally, the location of the handicapped rooms and parking facilities were criticized as impractical. The supervision in the breakfast area was also described as minimal. Overall, the accessibility at the facility was not highly rated.
The Embassy Suites by Hilton at Hot Springs Convention Center offers an indoor pool that, despite some negative comments, has been appreciated by many guests. Frequent highlights include the convenience of its location and the additional spa amenities, which together enhance the overall experience. Visitors have praised the indoor pool itself but noted issues with temperature, describing it as cold and not very heated. The pool area remained operational until midnight, providing extended hours for guest use. However, some mentions of over-chlorination and an unpleasant chlorine smell suggest that pool maintenance might need attention. Additionally, several guests expressed concerns about cleanliness and safety, citing incidents of gross debris and reckless behavior in the pool area. On balance, while there are positives to the indoor pool experience, potential visitors should be aware of some of the drawbacks mentioned.
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Location
Visitors find the location ideal for exploring local attractions, complemented by the convenience of off-street parking. The connection to the convention center adds to its appeal, making it a practical choice for business travelers. Families enjoy the location's benefits with easy access to entertainment and the indoor pool being popular with children.
In summary, the Embassy Suites by Hilton at Hot Springs Convention Center is perfectly situated for both leisure and business travelers, providing easy access to the best of what Hot Springs has to offer.
Breakfast
Despite the overwhelmingly positive feedback, there are occasional remarks about chaotic organization during busy times and some guests experienced undercooked food or unmet expectations with buffet refills and seasonal fresh fruits. Nonetheless, the general consensus is that the breakfast experience, along with its complementary aspect, significantly enhances the stay at the hotel.
Dinner
The existence of both a bar and restaurant on-site is a beloved amenity, enhancing the overall dining experience. Guests appreciated the lounge area for its cozy ambiance, which made dinner and dessert even more enjoyable. The dining room received positive notes for its excellent service and high-quality food with the grill being mentioned for its affordability and delicious offerings.
Though some guests found the Bistro closed for evening dining, they expressed satisfaction with the communal area available for dinner. Positive remarks were also made about the evening cocktails with many enjoying the chance to relax with a complimentary drink.
Despite a few mentions of the afternoon reception snacks needing improvement, the general consensus leans towards a very favorable dining experience, thanks to the welcoming atmosphere, excellent service and quality food and drink options.
Rooms
Beds
However, not all feedback is positive. Some guests reported "lumpy" and "old" mattresses with complaints that beds were "too small," "hard as rocks," or "sunk in the middle." Issues with cleanliness were noted with some mentioning "stains on white sheets" and "hair on the bed." There were also mentions of the pull-out couch not being stocked with linens and lacking comfort.
In summary, while many guests have praised the hotel's comfortable beds, potential visitors should be aware of occasional issues with bed quality and cleanliness that have been reported.
Cleanliness
However, numerous reviews pointed out significant cleanliness issues that cannot be ignored. There were multiple mentions of dirty carpets and sticky or stained flooring. Some guests reported finding mold in various areas, including ice machines and shower curtains, as well as debris and mold in coffee makers. Additionally, there were reports of bugs in rooms and unsatisfactory housekeeping with comments about dust accumulation and dirty bathrooms.
The hotel, described as showing its age, seems in need of an upgrade. Issues like torn drapes, sticky furniture and stained upholstery were recurring themes. Despite these negative aspects, some guests found the rooms to be clean and comfortable.
Overall, while there are instances of impeccable cleanliness, the consistency of the housekeeping service and maintenance appears to be an area needing attention.
Staff
However, there are some mentions of negative experiences, including instances of rudeness and unprofessional behavior from certain staff members. Some guests have reported issues with the front desk and poor support from management. Despite these occasional shortcomings, the overall impression is that the majority of staff members contribute positively to the hotel's welcoming atmosphere. Guests appreciate the efforts of the hardworking staff, even in cases where the hotel is short-staffed. Overall, the staff's dedication significantly enhances the quality of stay and leaves many guests with favorable impressions of their service.
Wi-Fi
Spa
Gym
Pool
However, several issues were frequently mentioned. A significant number of guests remarked on the over-chlorination with the strong smell of chlorine being noticeable. The temperature of the pool was a common complaint with many describing it as cold, making it uncomfortable for swimming. Additionally, there were concerns about the pool's general maintenance, including the presence of ants and occasional issues with cleanliness. Overcrowding was another problem, particularly with unsupervised children and large groups creating a busy environment. Some guests reported that the pool was closed unexpectedly, which was disappointing during their stay.
In summary, while the pool offers delightful experiences for many, there are notable areas for improvement in terms of temperature regulation, cleanliness and overall maintenance.
Family
The rooms are spacious and clean, providing ample space for families, including larger ones with up to six members. This makes it easy for everyone to feel comfortable and at ease. Additional family-friendly facilities, such as a lobby equipped with amenities like a pack and play for babies, enhance the convenience for families traveling with young children.
Families appreciated the hotel's bar and restaurant located downstairs, making it easy to grab a meal without leaving the premises. The breakfast was particularly enjoyed by families, adding to the appeal of staying at Embassy Suites. The overall atmosphere is very family-friendly, making it perfect for weekend getaways or longer stays.
Moreover, the hotel's location is convenient for engaging in nearby family activities, which makes planning a family trip simple and enjoyable. The combination of great facilities, friendly service and a welcoming atmosphere ensures that families have a fantastic stay at Embassy Suites by Hilton at Hot Springs Convention Center.
3 Star
Business
Accessible
Indoor Pool
Yes, Embassy Suites by Hilton at Hot Springs Convention Center has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Embassy Suites by Hilton at Hot Springs Convention Center.
Yes, Embassy Suites by Hilton at Hot Springs Convention Center welcomes dogs.
No, parking facilities aren't available at Embassy Suites by Hilton at Hot Springs Convention Center.
Yes, Embassy Suites by Hilton at Hot Springs Convention Center has a gym.
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