The Gailes Hotel & Spa
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Summary of reviewsThe Gailes Hotel & Spa is a great location for exploring the local area with easy access to the beach and harbour side. While the breakfast received mixed reviews, guests appreciated the range of meals available. The dinner also had mixed reviews with some guests finding it pricey but well cooked, while others found it poor. The rooms were generally clean and well maintained, although some guests found them a little dated or small. The staff were described as lovely, friendly and helpful, although some guests had mixed experiences with the reception staff. The spa facilities were relaxing, although some guests found them expensive and not always clearly stated beforehand. The beds received mixed reviews with some guests praising their comfort while others found them uncomfortable. The hotel is pet-friendly, although some guests experienced issues with barking dogs in neighboring rooms. Overall, The Gailes Hotel & Spa offers a comfortable and relaxing stay with some room for improvement in certain areas.
Categories
Hotel with Spa
The Gailes Hotel & Spa offers a luxurious spa experience in Ayrshire, Scotland. At Si! Spa, guests can relax and rejuvenate with a range of treatments designed to cater to their individual needs. The spa utilizes nature's most effective oils and innovative techniques to provide a fully personalized experience. All treatments of 55 minutes or longer come with complimentary access to the hotel's Thermal Suite and outdoor spa deck, where guests can enjoy a glass of champagne and relax on a lounger or soak in the outdoor hydro pool. The focus at Si! Spa is on improving overall wellbeing and relaxation, making it the perfect escape from the stresses of everyday life.
Spa facilities:
Thermal pool(s)
Private massage and treatment room(s)
Sauna(s)
Steam room(s) / Hammam(s)
Hot tub(s) / Jacuzzi(s)
Relaxation Room(s)
Fitness area
Sun loungers
Spa facilities opening hours: 07:00 - 21:00
Cost for using spa facilities: treatments charged at hotel
Show more...Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Where is the golf course located? On the premises
Number of holes? 9
Who designed the course? hotel course
Show more...Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Do you accept dogs in all rooms?
No, some rooms only: dog friendly rooms
No, some rooms only: dog friendly rooms
Is there an extra charge?
Yes
Yes
Should the dog owner notify you before checking in?
Yes, By Phone
Show more...Yes, By Phone
Romantic Hotel
Business Hotel
Hotel with Parking
EV charging stations
Location of parking spaces:
Outdoors, not covered (inside the premises).
Number of parking spaces reserved for people with disabilities: 4
Cost of parking: Free
Show more...Accessible Hotel
To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind
People who use a wheelchair People who are deaf People who are blind
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach? No
Show more...Hotel with Gym
Hotel for Yoga
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Guest Reviews
Located in a great spot, The Gailes Hotel & Spa is the perfect place to stay for exploring the local area. Whether you need to visit family, go to work or play some golf, the location couldn't be more ideal. Surrounded by lovely and peaceful surroundings, the hotel is also conveniently close to the harbour side, the beach and accessible by road, making it easy to get around. The views from the rooms may not be the best feature but the location more than makes up for it. Additionally, the hotel offers lots of onsite facilities and easy parking. If you're looking for a base for day trips around the coast or to enjoy a nice walk, The Gailes Hotel & Spa is set in a quiet and nice location.
Guests overall had mixed feelings about the breakfast at The Gailes Hotel & Spa. Some guests raved about the options available, including a big Scottish breakfast and massive choices from pastries to fresh fruit salads. However, some guests found the breakfast service to be slow, which caused delays on breakfast. Additionally, some guests were disappointed with the quality of the hot food, which they felt was bland and tasteless. The cooked breakfast was often found to be disappointing by guests with some only receiving four items, including cold bacon and a grilled tomato. Some guests noted that the continental buffet didn't have much to offer or was missing key items like bread or fresh fruit. Despite these complaints, guests still found the breakfast to be good, excellent or stunning with lovely service and comfortable rooms. Overall, guests felt that The Gailes Hotel & Spa offered a good range of meals available, but some improvements could be made to the hot breakfast options to make it truly exceptional.
Guests have varying opinions on the dinner at The Gailes Hotel & Spa. Some found the evening meals to be pricey but well cooked with good service, while others found the restaurant food to be poor. A few guests dined in the restaurant both nights of their stay, experiencing lovely atmosphere and delicious food. There were also positive comments about the bar area and new Oasis restaurant. However, some guests had negative experiences with room service food or new menu options they did not like. Despite some mixed reviews, there were many positive comments about the food quality, varied menu and great service during dinner. Some guests found the prices to be a little high and others wished for more vegetarian options. Overall, it seems that dinner at The Gailes Hotel & Spa is enjoyable, though with some room for improvement.
The Gailes Hotel & Spa offers both basic and spacious rooms that are spotlessly clean and well maintained. While some guests found the rooms a little dated or small, others praised the excellent beds and lovely views. Some guests appreciated the extra amenities, including handrails and disability features, while others were disappointed by the lack of outlets near the bed or air conditioning. Overall, guests appreciated the helpful staff and the hotel's cleanliness, although some did note noise disturbances and limited information from the front desk. Despite a few minor issues, the Gailes Hotel & Spa offers lovely rooms and a beautiful spa, making it a great destination for a comfortable and relaxing stay.
The Gailes Hotel & Spa has received mixed reviews about the beds with some guests praising the comfortable and spacious rooms with excellent beds. However, other guests have complained about hard pillows, poor quality duvets and uncomfortable beds, particularly when two singles are pushed together to create a double bed. Some guests have commented on the firmness or softness of the mattresses, but overall, many guests have described the beds as comfortable and relaxing. Despite some issues with pillows and duvets, The Gailes Hotel appears to be a good option for those seeking a cozy and comfortable sleeping experience.
The Gailes Hotel & Spa has received mixed reviews about its cleanliness from its guests. While some have complimented the hotel's immaculate condition and spotlessly clean rooms, others have reported dirty toilets, stained pillows and walls with marks. Despite this, many guests have still found the hotel and rooms to be lovely with friendly staff and a peaceful atmosphere. It's clear that cleanliness is an important factor in this hotel with several guests remarking on the availability of hand sanitizer and the need for spa facilities to be available for overnight guests. Overall, the hotel seems to be in a clean and tidy state, but occasional lapses in cleanliness have detracted from some guests' experiences.
The Gailes Hotel & Spa has a wonderful staff with many guests describing them as lovely, friendly, helpful and fantastic. From the spa to the hotel and restaurant, the staff was professional, welcoming and accommodating. However, some guests did note that a few staff members were unfriendly or lackedadaisical. With that said, many guests appreciated the excellent service and food provided by the staff, especially in the restaurant. Some reviews had mixed feelings about the reception staff with some describing them as welcoming and chatty, while others found them to be off-hand, rude, or unwelcoming. Despite some negative feedback, many guests praised the staff's efforts and genuine authenticity, making their stay at the hotel even more enjoyable.
According to guest reviews, The Gailes Hotel & Spa offers lovely and relaxing spa facilities but with additional charges that weren't always clearly stated beforehand. The spa amenities were well-equipped and guests enjoyed the thermal suite, plunge pool and jacuzzi-type facilities. However, some guests were disappointed with no swimming pool available. Some reviewers also mentioned that the spa was expensive and it wasn't always possible to book treatments or access the spa facilities. Others suggested including spa facilities in the price of the hotel or making them available for guests staying overnight. Despite these issues, there were many positive reviews complimenting the spa's beauty and the professionalism of the staff. Some guests also highly recommended the spa treatments provided.
The Gailes Hotel & Spa is a great choice for pet owners looking for a comfortable stay with their furry companions. The hotel is actually pet-friendly and welcomes pets with open arms. However, some guests experienced issues with barking dogs in neighboring rooms, which the hotel attempted to address. There were also comments about staying in a room that may have been designated for pets and had some wear and tear. On a positive note, many guests were thrilled to take their dogs with them and enjoyed a lovely stay with their loyal friends.
Location Show Map
Location
Breakfast
Dinner
Rooms
Beds
Cleanliness
Staff
Spa
Dog Friendly
No, The Gailes Hotel & Spa doesn't have any pool.
Yes, a spa is available at The Gailes Hotel & Spa. For more information, read the answers to the Spa questionnaire
Yes, The Gailes Hotel & Spa welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at The Gailes Hotel & Spa. For more information, read the answers to the Parking questionnaire
Yes, The Gailes Hotel & Spa has a gym.
Location Show Map
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