Tru By Hilton Jacksonville South Mandarin, Fl
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Summary of reviewsTru By Hilton Jacksonville South Mandarin, Florida, is lauded for its superb location, conveniently near major highways like I-95 and I-295, providing easy access to restaurants, grocery stores and shopping centers. Despite its prime location, the hotel offers a quiet and peaceful atmosphere, making it ideal for both leisure and business travelers. The area surrounding the hotel is safe and beautiful, further enhancing its appeal.
Guests appreciate the well-maintained rooms, modern amenities and exceptional customer service from the friendly staff. The breakfast experience is generally positive, highlighted by unique offerings like a pancake machine and a variety of toppings. Although some guests suggest expanding the selection to include more healthy options, the breakfast area is clean and inviting.
The rooms receive high praise for their cleanliness, comfort and modern design. They are well-equipped and spacious, making them suitable for families. However, a few guests noted the absence of microwaves and limited luggage space. Despite these minor issues, the overall impression of the rooms is positive, contributing to a comfortable stay.
The hotel's cleanliness is frequently highlighted in reviews with both rooms and common areas maintained to a high standard. Guests find the environment fresh and welcoming, thanks to the diligent efforts of the housekeeping staff.
The staff at Tru By Hilton Jacksonville South Mandarin are consistently commended for their friendliness, professionalism and willingness to go above and beyond for guests. This exceptional customer service significantly enhances the overall guest experience, making stays more enjoyable and stress-free.
The pool area, though small, is clean and well-maintained, providing a pleasant space for relaxation. Minor issues, such as an out-of-service bathroom, do not significantly detract from the overall positive feedback.
Parking is convenient and safe with ample free outdoor spaces available even during busy periods. The complimentary parking is a notable benefit, ensuring a hassle-free experience for guests.
Most guests find the beds comfortable, though some note that they are on the firmer side. Bedding quality is generally acceptable with a few guests suggesting improvements in mattress comfort and pillow selection.
For business travelers, the hotel offers adequate facilities, including meeting rooms and good WiFi connectivity. The check-in process is smooth and the quiet restaurant adds to the convenience for busy guests.
The hotel is also particularly dog-friendly, providing amenities such as a welcome bag with treats and toys, designated pet-friendly areas and bins for dog waste. This thoughtful approach ensures a comfortable stay for both pets and their owners.
Overall, Tru By Hilton Jacksonville South Mandarin, FL, stands out for its excellent location, cleanliness, modern amenities and exceptional service, making it a top choice for visitors exploring Jacksonville and its surroundings.
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Guests appreciate the well-maintained rooms, modern amenities and exceptional customer service from the friendly staff. The breakfast experience is generally positive, highlighted by unique offerings like a pancake machine and a variety of toppings. Although some guests suggest expanding the selection to include more healthy options, the breakfast area is clean and inviting.
The rooms receive high praise for their cleanliness, comfort and modern design. They are well-equipped and spacious, making them suitable for families. However, a few guests noted the absence of microwaves and limited luggage space. Despite these minor issues, the overall impression of the rooms is positive, contributing to a comfortable stay.
The hotel's cleanliness is frequently highlighted in reviews with both rooms and common areas maintained to a high standard. Guests find the environment fresh and welcoming, thanks to the diligent efforts of the housekeeping staff.
The staff at Tru By Hilton Jacksonville South Mandarin are consistently commended for their friendliness, professionalism and willingness to go above and beyond for guests. This exceptional customer service significantly enhances the overall guest experience, making stays more enjoyable and stress-free.
The pool area, though small, is clean and well-maintained, providing a pleasant space for relaxation. Minor issues, such as an out-of-service bathroom, do not significantly detract from the overall positive feedback.
Parking is convenient and safe with ample free outdoor spaces available even during busy periods. The complimentary parking is a notable benefit, ensuring a hassle-free experience for guests.
Most guests find the beds comfortable, though some note that they are on the firmer side. Bedding quality is generally acceptable with a few guests suggesting improvements in mattress comfort and pillow selection.
For business travelers, the hotel offers adequate facilities, including meeting rooms and good WiFi connectivity. The check-in process is smooth and the quiet restaurant adds to the convenience for busy guests.
The hotel is also particularly dog-friendly, providing amenities such as a welcome bag with treats and toys, designated pet-friendly areas and bins for dog waste. This thoughtful approach ensures a comfortable stay for both pets and their owners.
Overall, Tru By Hilton Jacksonville South Mandarin, FL, stands out for its excellent location, cleanliness, modern amenities and exceptional service, making it a top choice for visitors exploring Jacksonville and its surroundings.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Tru By Hilton Jacksonville South Mandarin, Florida, boasts an enviable location according to numerous guest reviews. Situated conveniently close to major highways like I-95 and I-295, the hotel offers excellent access to various restaurants, grocery stores and shopping centers. This prime positioning makes it easy for guests to walk to dining establishments or drive to nearby amenities, providing both convenience and variety.
Despite its proximity to major roads, the hotel maintains a quiet atmosphere, ensuring a peaceful stay while still being near essential points of interest. Its central location is also ideal for visitors attending events like soccer tournaments or visiting family, as it's a short distance from Jacksonville Downtown and Jacksonville Beach.
The area surrounding the hotel is noted for its beauty and safety, enhancing the overall appeal. Additionally, the clean, well-maintained rooms and the exceptional customer service from friendly staff contribute to a positive guest experience. Guests appreciated the hotel's inviting ambiance and the assortment of breakfast options available.
Overall, Tru By Hilton Jacksonville South Mandarin's strategic location and excellent services make it a top choice for those looking to explore the best of Jacksonville and its surrounding areas.
At Tru By Hilton Jacksonville South Mandarin, the breakfast experience generally receives positive feedback with guests appreciating a decent variety of options available. Many find the complimentary hot breakfast to be very good, noting the inclusion of delightful pancakes with various toppings like caramel and chocolate drizzle, not just the typical waffles. The modern and clean lounge area enhances the breakfast experience, providing an inviting atmosphere to enjoy the meal.
Guests especially highlight the pancake machine as a novel and enjoyable feature, contributing to a fulfilling start to the day. The availability of good free coffee around the clock is an added perk that many visitors relish.
Despite the positives, there are mixed reviews regarding the breakfast spread. Some guests find the selection limited and suggest adding more options, including fresh juices and healthier choices like sugar-free cereals and fresh eggs. Certain reviews point out that the breakfast could benefit from better-prepared food and a bit more variety.
Overall, while the breakfast is considered good and sometimes even phenomenal, there are suggestions for improvement, particularly in diversifying the menu and enhancing freshness. Nonetheless, for many, the breakfast at Tru By Hilton Jacksonville South Mandarin is a pleasant and appreciated amenity.
The rooms at Tru By Hilton Jacksonville South Mandarin in Florida generally leave a positive impression on guests. The accommodations are described as clean, comfortable and modern with plenty of space and amenities. Many guests appreciated the large, well-equipped rooms and their modern design. Reviews frequently mention the immaculate condition of both the rooms and the lobby, highlighting a high standard of cleanliness.
Several visitors were pleased with the comfort and spaciousness of the rooms, making them suitable for families. The large TVs and the new, modern fixtures contribute to the overall comfort and enjoyment of the stay. The private bathrooms, featuring ample counter space and modern showers, are also noted as standout features.
However, some critiques include the absence of microwaves in the rooms and limited space for luggage with a few guests mentioning that the rooms were smaller than expected. There were occasional mentions of cleanliness issues, such as remnants from previous guests and minor maintenance problems.
Despite these minor drawbacks, the general consensus points to well-maintained, comfortable and modern rooms that cater to a variety of needs, making it a commendable choice for both solo travelers and families.
Travelers staying at Tru By Hilton Jacksonville South Mandarin, FL, have shared mixed reviews regarding the beds. The majority of guests found the beds to be comfortable with many highlighting enjoyable and restful sleep experiences. Phrases like "comfortable beds," "very comfortable," and "comfy beds and pillows" were frequently mentioned, suggesting that the hotel provides a generally positive sleep environment.
However, several guests noted that the beds tended to be on the firmer side with some describing them as too firm or hard. A few reviews mentioned that the mattresses were not up to the usual standards expected from a Hilton property. Additionally, minor issues with the pillows were noted, such as discomfort and flatness, along with some complaints about the bedding quality and cleanliness.
Despite some variability in comfort levels, the overall feedback on the beds at Tru By Hilton Jacksonville South Mandarin indicates that many guests have had a pleasing and comfortable stay here, though there were instances where improvements could be made, particularly regarding mattress firmness and bedding maintenance.
Tru By Hilton Jacksonville South Mandarin, FL, has received overwhelmingly positive feedback regarding its cleanliness from guests. Reviews frequently highlight that the hotel is not only clean but also comfortable and modern. The common areas are constantly being cleaned by staff, which guests find impressive. Public areas and hallways, in particular, are well-maintained and spotless, contributing to a pleasant environment throughout the hotel.
The guest rooms are notably clean and fresh, often described as spotless and well-stocked with clean towels and amenities. Guests appreciate the efforts put into maintaining cleanliness and find the rooms to be both quiet and comfortable, enhancing their stay.
The hotel's modern design also adds to its fresh and inviting atmosphere, making it a desirable accommodation choice. Though there are occasional mentions of minor lapses in cleanliness, such as sandy floors and crumbs, these instances are relatively infrequent compared to the overall positive feedback.
The property’s clean environment extends from the lobby to individual rooms with guests frequently mentioning that everything felt fresh and well taken care of. Additionally, standard amenities like bathrooms, elevators and breakfast areas are generally well-maintained.
While there are minor criticisms related to specific cleaning details, such as shower cleanliness or the state of certain appliances, the general consensus is that Tru By Hilton Jacksonville South Mandarin, FL, prioritizes cleanliness, resulting in a comfortable and enjoyable stay for the majority of its guests.
At Tru By Hilton Jacksonville South Mandarin, the prevailing sentiment about the staff is overwhelmingly positive. Guests frequently highlight the wonderful and accommodating nature of the personnel, noting that the front desk staff, especially Mary, stands out for their warmth and efficiency. Many describe the staff as friendly, professional and responsive, creating a welcoming atmosphere from check-in to check-out.
The customer service is often praised for its exceptional quality with guests appreciating the help they receive and the fact that the staff frequently goes above and beyond. The front desk is not only kind and polite but also quick and efficient in addressing guests' needs. Cleanliness is another significant point of commendation with staff consistently seen cleaning public areas.
Communication by the office and overall management is reported as excellent, making guests feel well-informed and cared for. The dog-friendly policy of the hotel also adds to the positive experiences of many visitors.
However, it should be noted that there are occasional remarks about unmotivated or inattentive staff members and a few guests experienced a lack of helpfulness from the reception. Despite these few criticisms, the overarching experience remains one of high satisfaction with the staff's service and professionalism.
The pool at Tru By Hilton Jacksonville South Mandarin has received positive feedback from guests for its cleanliness and overall pleasant experience. Visitors have described the pool area as great, nice and good, noting that even babies enjoy the space. The pool is noted to be small, but its well-maintained condition and convenience have been appreciated. However, some maintenance issues have been mentioned, such as an out-of-service bathroom in the pool area. Additionally, the pool’s proximity to the highway is something to be aware of. Despite these minor points, the pool environment, enhanced by features like a fire pit, leaves a favorable impression on guests.
Guests of Tru By Hilton Jacksonville South Mandarin appreciate the convenience and safety of the hotel's free outdoor parking. Despite noting occasional inconvenience due to construction, visitors generally found plenty of parking available, especially on busy nights like Saturday. The hotel's free parking is consistently highlighted as a positive feature with guests typically able to find a spot without much hassle, ensuring a smooth and secure parking experience.
Tru By Hilton Jacksonville South Mandarin offers ample space suited for business-related work, complemented by a nice business area and dedicated meeting rooms. The hotel's business facilities are well-regarded, making it a solid choice for business trips. Guests have praised the good WiFi connectivity, which is crucial for smooth remote work and virtual meetings. The easy check-in process and quiet restaurant add to the convenience and comfort for busy travelers.
The breakfast, while standard for a hotel, includes some sustainable practices and healthy options with a breakfast concierge available to assist. Though simple, the breakfast options meet basic needs. A notable perk is that the hotel is 67% cheaper than a typical hotel, offering good value for business travelers looking to manage costs effectively. Additionally, guests enjoyed games available in the waiting area, providing a relaxed atmosphere while waiting for their rooms.
Tru By Hilton Jacksonville South Mandarin in Florida is exceptionally dog-friendly, offering a range of amenities and services tailored to guests traveling with their furry friends. Upon arrival, dogs receive a welcome bag complete with treats and toys, showcasing the hotel's dedication to pet hospitality. The hotel features a pet-friendly area, making it convenient for dog owners to ensure their pets are comfortable during their stay. Travelling with dogs is made easier with designated dog-friendly bins, emphasizing the hotel's commitment to cleanliness and convenience. Though dogs are not allowed inside the nearby mall, the overall pet-friendly environment of Tru By Hilton ensures a pleasant stay for both pets and their owners.
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Location
Despite its proximity to major roads, the hotel maintains a quiet atmosphere, ensuring a peaceful stay while still being near essential points of interest. Its central location is also ideal for visitors attending events like soccer tournaments or visiting family, as it's a short distance from Jacksonville Downtown and Jacksonville Beach.
The area surrounding the hotel is noted for its beauty and safety, enhancing the overall appeal. Additionally, the clean, well-maintained rooms and the exceptional customer service from friendly staff contribute to a positive guest experience. Guests appreciated the hotel's inviting ambiance and the assortment of breakfast options available.
Overall, Tru By Hilton Jacksonville South Mandarin's strategic location and excellent services make it a top choice for those looking to explore the best of Jacksonville and its surrounding areas.
Breakfast
Guests especially highlight the pancake machine as a novel and enjoyable feature, contributing to a fulfilling start to the day. The availability of good free coffee around the clock is an added perk that many visitors relish.
Despite the positives, there are mixed reviews regarding the breakfast spread. Some guests find the selection limited and suggest adding more options, including fresh juices and healthier choices like sugar-free cereals and fresh eggs. Certain reviews point out that the breakfast could benefit from better-prepared food and a bit more variety.
Overall, while the breakfast is considered good and sometimes even phenomenal, there are suggestions for improvement, particularly in diversifying the menu and enhancing freshness. Nonetheless, for many, the breakfast at Tru By Hilton Jacksonville South Mandarin is a pleasant and appreciated amenity.
Rooms
Several visitors were pleased with the comfort and spaciousness of the rooms, making them suitable for families. The large TVs and the new, modern fixtures contribute to the overall comfort and enjoyment of the stay. The private bathrooms, featuring ample counter space and modern showers, are also noted as standout features.
However, some critiques include the absence of microwaves in the rooms and limited space for luggage with a few guests mentioning that the rooms were smaller than expected. There were occasional mentions of cleanliness issues, such as remnants from previous guests and minor maintenance problems.
Despite these minor drawbacks, the general consensus points to well-maintained, comfortable and modern rooms that cater to a variety of needs, making it a commendable choice for both solo travelers and families.
Beds
However, several guests noted that the beds tended to be on the firmer side with some describing them as too firm or hard. A few reviews mentioned that the mattresses were not up to the usual standards expected from a Hilton property. Additionally, minor issues with the pillows were noted, such as discomfort and flatness, along with some complaints about the bedding quality and cleanliness.
Despite some variability in comfort levels, the overall feedback on the beds at Tru By Hilton Jacksonville South Mandarin indicates that many guests have had a pleasing and comfortable stay here, though there were instances where improvements could be made, particularly regarding mattress firmness and bedding maintenance.
Cleanliness
The guest rooms are notably clean and fresh, often described as spotless and well-stocked with clean towels and amenities. Guests appreciate the efforts put into maintaining cleanliness and find the rooms to be both quiet and comfortable, enhancing their stay.
The hotel's modern design also adds to its fresh and inviting atmosphere, making it a desirable accommodation choice. Though there are occasional mentions of minor lapses in cleanliness, such as sandy floors and crumbs, these instances are relatively infrequent compared to the overall positive feedback.
The property’s clean environment extends from the lobby to individual rooms with guests frequently mentioning that everything felt fresh and well taken care of. Additionally, standard amenities like bathrooms, elevators and breakfast areas are generally well-maintained.
While there are minor criticisms related to specific cleaning details, such as shower cleanliness or the state of certain appliances, the general consensus is that Tru By Hilton Jacksonville South Mandarin, FL, prioritizes cleanliness, resulting in a comfortable and enjoyable stay for the majority of its guests.
Staff
The customer service is often praised for its exceptional quality with guests appreciating the help they receive and the fact that the staff frequently goes above and beyond. The front desk is not only kind and polite but also quick and efficient in addressing guests' needs. Cleanliness is another significant point of commendation with staff consistently seen cleaning public areas.
Communication by the office and overall management is reported as excellent, making guests feel well-informed and cared for. The dog-friendly policy of the hotel also adds to the positive experiences of many visitors.
However, it should be noted that there are occasional remarks about unmotivated or inattentive staff members and a few guests experienced a lack of helpfulness from the reception. Despite these few criticisms, the overarching experience remains one of high satisfaction with the staff's service and professionalism.
Pool
Parking
Business
The breakfast, while standard for a hotel, includes some sustainable practices and healthy options with a breakfast concierge available to assist. Though simple, the breakfast options meet basic needs. A notable perk is that the hotel is 67% cheaper than a typical hotel, offering good value for business travelers looking to manage costs effectively. Additionally, guests enjoyed games available in the waiting area, providing a relaxed atmosphere while waiting for their rooms.
Dog Friendly
Yes, Tru By Hilton Jacksonville South Mandarin, Fl has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Tru By Hilton Jacksonville South Mandarin, Fl.
Yes, Tru By Hilton Jacksonville South Mandarin, Fl welcomes dogs.
Yes, parking facilities are available at Tru By Hilton Jacksonville South Mandarin, Fl.
Yes, Tru By Hilton Jacksonville South Mandarin, Fl has a gym.
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