Herbert Samuel Jerusalem
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Summary of reviewsHerbert Samuel Jerusalem enjoys a prime location in the heart of Jerusalem, making it ideal for exploring the city's historical sites and vibrant culture. Guests praise the hotel's close proximity to landmarks like the Old City and the Western Wall, as well as its convenience to public transportation, shopping areas and diverse dining options. While some mention noise and parking challenges, the central location is overwhelmingly appreciated.
Breakfast at the hotel is lauded for its variety, quality and the delightful views from the dining areas, particularly on the 11th floor. Guests find the breakfast experience rich and indulgent, offering a traditional Israeli spread that satisfies diverse tastes. Although occasional criticisms arise regarding quality during weekends or busy times, the general consensus remains highly favorable.
The hotel offers an overall positive dining experience, especially highlighting the exceptional Shabbat buffet and Friday meal. While breakfast continues to be a standout, dinner receives mixed reviews with some guests noting inconsistent quality and service. Overall, the dining experience is appreciated, underscored by the praised Shabbat offerings.
Rooms at Herbert Samuel Jerusalem are admired for their decoration, cleanliness and comfort. Guests appreciate the spacious bathrooms and well-maintained furnishings, although some find the room sizes smaller than anticipated and note issues with noise insulation. Overall, the rooms provide a pleasant and comfortable stay despite some minor drawbacks.
Cleanliness is a notable strength of the hotel with guests frequently describing the environment as clean, tidy and well-maintained. Common and private areas exhibit high hygiene standards, although occasional lapses in room and bathroom cleanliness are mentioned. The cleaning staff's efficiency and attention to detail contribute to a positive experience for most guests.
The hotel staff are widely praised for their friendliness and professionalism with particular commendations for front desk employees and housekeeping. While some guests occasionally encounter unresponsive staff, the majority find the service welcoming and accommodating, enhancing the overall stay.
Wifi connectivity at Herbert Samuel Jerusalem is generally dependable, offering stable and fast internet access throughout the hotel. Despite occasional connectivity issues, guests largely find the free wifi to meet their needs efficiently.
The spa at the hotel provides a relaxing and luxurious environment with well-maintained facilities like the sauna and pool. Although some guests find the spa small and occasionally overcrowded, the overall experience is positive due to the excellent service and amenities.
The gym is well-equipped, clean and modern, offering a good range of fitness options. While some guests note it is relatively small with limited equipment, the gym generally meets the needs of most patrons.
The indoor swimming pool is a well-maintained feature that guests enjoy, especially families. The pool area is clean and inviting, though it can become crowded and some guests find the schedule restrictive.
Herbert Samuel Jerusalem is particularly family-friendly, providing a variety of activities for children that ensure an enjoyable stay for all ages. The hotel's heated pool is a favorite among younger guests and its proximity to family-focused attractions adds to its appeal. Despite occasional noise from family activities, the overall ambiance is welcoming and well-suited to families.
In summary, Herbert Samuel Jerusalem offers a centrally located, clean and comfortable lodging option with standout breakfasts, accommodating staff and a family-friendly atmosphere. Despite minor issues with room size, noise and occasional service lapses, the hotel provides a pleasant and convenient stay for visitors wishing to explore the rich cultural tapestry of Jerusalem.
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Breakfast at the hotel is lauded for its variety, quality and the delightful views from the dining areas, particularly on the 11th floor. Guests find the breakfast experience rich and indulgent, offering a traditional Israeli spread that satisfies diverse tastes. Although occasional criticisms arise regarding quality during weekends or busy times, the general consensus remains highly favorable.
The hotel offers an overall positive dining experience, especially highlighting the exceptional Shabbat buffet and Friday meal. While breakfast continues to be a standout, dinner receives mixed reviews with some guests noting inconsistent quality and service. Overall, the dining experience is appreciated, underscored by the praised Shabbat offerings.
Rooms at Herbert Samuel Jerusalem are admired for their decoration, cleanliness and comfort. Guests appreciate the spacious bathrooms and well-maintained furnishings, although some find the room sizes smaller than anticipated and note issues with noise insulation. Overall, the rooms provide a pleasant and comfortable stay despite some minor drawbacks.
Cleanliness is a notable strength of the hotel with guests frequently describing the environment as clean, tidy and well-maintained. Common and private areas exhibit high hygiene standards, although occasional lapses in room and bathroom cleanliness are mentioned. The cleaning staff's efficiency and attention to detail contribute to a positive experience for most guests.
The hotel staff are widely praised for their friendliness and professionalism with particular commendations for front desk employees and housekeeping. While some guests occasionally encounter unresponsive staff, the majority find the service welcoming and accommodating, enhancing the overall stay.
Wifi connectivity at Herbert Samuel Jerusalem is generally dependable, offering stable and fast internet access throughout the hotel. Despite occasional connectivity issues, guests largely find the free wifi to meet their needs efficiently.
The spa at the hotel provides a relaxing and luxurious environment with well-maintained facilities like the sauna and pool. Although some guests find the spa small and occasionally overcrowded, the overall experience is positive due to the excellent service and amenities.
The gym is well-equipped, clean and modern, offering a good range of fitness options. While some guests note it is relatively small with limited equipment, the gym generally meets the needs of most patrons.
The indoor swimming pool is a well-maintained feature that guests enjoy, especially families. The pool area is clean and inviting, though it can become crowded and some guests find the schedule restrictive.
Herbert Samuel Jerusalem is particularly family-friendly, providing a variety of activities for children that ensure an enjoyable stay for all ages. The hotel's heated pool is a favorite among younger guests and its proximity to family-focused attractions adds to its appeal. Despite occasional noise from family activities, the overall ambiance is welcoming and well-suited to families.
In summary, Herbert Samuel Jerusalem offers a centrally located, clean and comfortable lodging option with standout breakfasts, accommodating staff and a family-friendly atmosphere. Despite minor issues with room size, noise and occasional service lapses, the hotel provides a pleasant and convenient stay for visitors wishing to explore the rich cultural tapestry of Jerusalem.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Herbert Samuel Jerusalem boasts an enviable location at the very heart of Jerusalem, making it an ideal base for exploring the city. Situated near the vibrant Midrahov and Jaffa Street, the hotel offers quick access to the Jerusalem light rail and a short walking distance to key historical sites such as the Old City and the Western Wall. Guests have praised the hotel's proximity to Mahane Yehuda Market, Mamilla and Zion Square, underscoring its central position that provides easy access to all main attractions, restaurants and nightlife.
The location is frequently described as perfect and excellent, offering convenience for both leisure travelers and those in town for meetings. The hotel's placement right in the bustling city center makes it accessible to public transportation and its surroundings feature a variety of dining and entertainment options. Despite some minor issues such as street noise and parking challenges, the overwhelmingly positive feedback highlights the hotel's strategic and central positioning, making it a highly recommended choice for visitors wanting to immerse themselves in the rich cultural and historical experiences of Jerusalem.
Herbert Samuel Jerusalem's breakfast often receives high praise for its variety, richness and quality. Guests frequently highlight the sumptuous spread that includes a wide selection of food options, both hot and cold, catering to diverse palates. The breakfast experience is enhanced by the stunning views of Jerusalem available from the hotel’s dining areas, particularly from the rooftop on the 11th floor.
Many reviewers describe the breakfast as delightful, delicious and indulgent with some even calling it the best they had experienced. The hotel seems to excel in providing a traditional Israeli breakfast with fresh salads, cheeses and an assortment of other dishes to choose from. The service in the dining room is typically noted as excellent with attentive staff contributing to an overall positive experience.
However, there are occasional negative remarks about breakfast quality, especially during weekends or less busy periods with some guests feeling the spread does not always meet 5-star standards. Issues mentioned include early breakfast times on Saturdays, long lines and occasional lapses in variety and freshness. Despite these few criticisms, the overall sentiment towards the breakfast at Herbert Samuel Jerusalem remains highly favorable.
Herbert Samuel Jerusalem offers a mixed dining experience with a particular emphasis on their well-received breakfast and Shabbat meals. Noteworthy highlights include the Shabbat buffet, which guests often describe as exceptional, featuring excellent cuisine and warm mulled wine, alongside a range of holiday treats. The Friday Shabbat meal earns special praise for its service and food quality, consistently delivering a fantastic experience.
The breakfast is frequently lauded for being delicious, varied and rich, showcasing plenty of salads, fresh vegetables and other well-prepared dishes. The dining room itself is organized and beautifully decorated, especially the restaurant on the 11th floor, which offers an exceptional dining atmosphere with fresh food.
However, dinner experiences can vary significantly. While some guests appreciate the tasty and well-organized dinner options, others express disappointment with the meal quality, describing it as mediocre or not meeting expectations. Issues such as the unavailability of dinner on certain nights and specific incidents of poor service, like being charged double, have also been noted. Despite these mixed reviews, the overall dining experience at Herbert Samuel Jerusalem is buoyed by its standout breakfast and Shabbat meals, making it a considerable option for travelers.
The rooms at Herbert Samuel Jerusalem exhibit a commendable variety of features, gathering views that range from glowing praise to critical remarks. Guests frequently highlight the beauty and spaciousness of the rooms, lauding the accommodations for being both comfortable and well-maintained. Rooms are often described as beautifully decorated with comfortable beds and well-appointed furnishings. Additionally, cleanliness is a common positive noted by reviewers with many emphasizing that the rooms are tidy and well-kept.
However, an underlying theme of disappointment emerges concerning room size. Many guests mention that the rooms are smaller and more cramped than expected with some comparing them unfavorably to other hotels. Room noise is another issue for several reviewers with soundproofing described as inadequate, leading to disturbances from neighboring rooms and hallways. Despite these shortcomings, some guests find the rooms' aesthetic and cleanliness enough to create a pleasant stay.
The spaciousness of the bathrooms is praised by some, but issues with dirtiness are occasionally noted as well. The availability and condition of in-room amenities such as minibars and TVs receive mixed reviews with some praising them and others finding them lacking or non-functional. Views from the rooms are another point of contention with some facing less desirable backdrops like department stores or rooftops.
Overall, Herbert Samuel Jerusalem offers a generally pleasant and comfortable stay with a beautiful and clean ambiance, though potential guests might want to manage their expectations regarding room size and sound insulation.
Herbert Samuel Jerusalem receives mixed reviews when it comes to its beds, though positive remarks dominate. Many guests highlight the comfort of the beds, often describing them as very comfortable, wide and pleasant for a good night's rest. The bedding quality is also praised with some mentioning excellent pillows and clean and well-maintained rooms.
However, there is a notable subgroup of guests who found the beds and mattresses uncomfortable. Issues such as bad mattresses, uncomfortable pillows and beds being too soft or not comfy at all were mentioned. There were also specific complaints about mattress replacements and noisy surroundings affecting sleep quality.
Overall, the comfort of the beds at Herbert Samuel Jerusalem seemingly varies from guest to guest, though the general consensus leans towards positive experiences. With high-quality accommodations, professional services and a great central location, the hotel offers relaxing and comfortable stays for most visitors.
The guest reviews of Herbert Samuel Jerusalem hotel predominantly highlight its commendable cleanliness standards. The hotel is frequently described as "clean," "very clean," "tidy," and "neat." Guests appreciated the well-maintained and organized appearance of rooms and common areas. The spacious and luxurious ambiance was often noted with particular emphasis on spotless conditions in both private and public spaces. Fresh towels, well-kept facilities and attention to detail further accentuated the general satisfaction with the hygiene levels.
However, there were some criticisms. Occasionally, rooms and bathrooms were not as clean as expected with specific mentions of dust, stains and issues with shower cleanliness. Some guests pointed out delays or insufficiencies in cleaning services, such as sticky residues in the dining area or uncleaned items, which detracted from their overall experience.
Despite these occasional lapses, most reviews affirmed a high degree of cleanliness, efficient cleaning personnel and a pleasant, hygienic environment. The hotel's central location, combined with its cleanliness and attentive service, made it a favored choice for many visitors.
The guest reviews for Herbert Samuel Jerusalem overwhelmingly praise the hotel staff for their friendliness, attentiveness and professionalism. Visitors frequently highlight the exceptional service provided by employees like Tamar, Maya, Moti and the front desk team, noting their kindness and willingness to help. The hotel chefs and housekeeping staff also receive commendations for their positive service and responsiveness. Guests appreciate the fast and friendly service with several mentioning how the staff made their stay enjoyable and memorable.
However, a few reviews indicate inconsistencies with some guests encountering unresponsive or unfriendly staff, particularly in the restaurant and room service. Despite these occasional issues, the majority of guests experienced welcoming and accommodating service from a polite and pleasant team, contributing to a generally favorable impression of the hotel’s staff.
Herbert Samuel Jerusalem's wifi received mixed feedback from guests, but overall, it stands out positively in several areas. Reviewers noted that the wifi is generally good with reliable and stable connections throughout the hotel. Many found the wifi speeds excellent and there were commendations for high-speed and super-fast access, especially in public areas. Guests were pleased to have free wifi and appreciated the strong internet connection available in common spaces. There were some mentions of average or poor connectivity with occasional issues like low bandwidth and service drops highlighted. However, accounts of impressive hotel standards and speedy internet in most rooms ultimately portray a satisfactory wifi experience. Across several reviews, the absence of significant wifi issues and an overall positive rating suggest that the Herbert Samuel Jerusalem offers a generally dependable internet service for its guests.
Located in the heart of Jerusalem, the spa at Herbert Samuel offers a largely positive experience but with some areas that need improvement. Guests frequently commend the clean and luxurious spa facilities, describing them as beautiful, aesthetic and accommodating. The sauna, in particular, receives high praise for being nice, advanced and well-maintained, though some guests mention it closes early and could stay open longer.
The spa services, including massages, are noted for their excellence and many visitors have enjoyed their time in the pool and hot tub. The hydrotherapy and ergonomic sauna facilities also stand out, contributing to the overall positive spa experience.
However, there are some criticisms. The spa can be quite busy and is described as small by several visitors with some facilities, such as the Turkish bath and the wet sauna, occasionally malfunctioning. Restricted usage during Sabbath observance times and early closing hours are also points of contention. Additionally, the lack of equipment, bathrobes and cups for coffee are minor inconveniences highlighted by guests.
Despite these issues, guests generally find the spa at Herbert Samuel Jerusalem to be a wonderful, relaxing place to unwind with friendly and attentive staff ensuring a pleasant experience.
The gym at Herbert Samuel Jerusalem receives a mix of opinions, though largely positive. Guests frequently highlight the well-equipped, clean and modern facilities. They appreciate the range of fitness options available with some noting the presence of pleasant, modern equipment and regular functioning machines. The fitness center is described as beautiful with several guests calling it excellent and impressive. Complementing the gym, the hotel also offers additional facilities like a heated pool and sauna, which receive equally positive feedback.
However, there's some room for improvement. A few guests mention that the gym is relatively small and minimal, particularly noting limited equipment and operational hours. Despite these minor drawbacks, the gym generally meets the needs of patrons, providing everything necessary for a good workout. Employing a professional trainer might enhance the overall experience further, although it seems the current setup satisfies most guests.
Herbert Samuel Jerusalem offers an indoor swimming pool that stands out as a notable amenity for guests. The pool is described as nice, clean, beautiful and well-maintained. Many guests enjoyed their time utilizing both the pool and the accompanying sauna. The temperature of the pool typically meets expectations, being warm and heated properly, although a few guests felt it wasn't consistently warm enough for the season.
The maintenance and cleanliness of the pool are often praised, ensuring an inviting experience for visitors. Towels provided are warm, enhancing comfort. Moreover, the overall pool area is kept in good condition with effective cleaning routines noted by guests.
However, some reviews highlight that the pool is relatively small and can become overcrowded at times. It is located in the basement, which may affect the atmosphere for some visitors. Additionally, the pool access schedules are separated by gender at different times, which might inconvenience some guests. Occasionally, issues such as excess chlorine and minimal pool service are mentioned, alongside sporadic maintenance disruptions, making the pool unavailable.
Despite these challenges, the positive feedback underscores that the indoor swimming pool and its associated facilities, including the gym, create a pleasurable experience for most guests.
Herbert Samuel Jerusalem emerges as a welcoming retreat particularly suited for families, offering a family-friendly environment with a variety of activities for children. The hotel is described as great for families, perfect for those looking for a relaxing and enjoyable stay together. The presence of a flexible schedule and facilities catering to all ages ensures that both children and adults can find something enjoyable to do. The hotel's proximity to family-friendly attractions and parks adds to its convenience, allowing for easy access to nearby entertainment options that are ideal for younger guests.
One standout feature is the heated pool, which received favorable feedback from the kids. While the spa may not be designed with families in mind, the overall family-oriented ambiance and the attentive, cordial staff more than make up for it. The variety of family activities available, such as crafts and games, provides ample opportunities for creating memorable moments. The hotel also accommodates the needs of its guests by handling any required services promptly, contributing to a more pleasant stay.
The reviews hint at some noise owing to the presence of many children, which signals the hotel's lively and vibrant atmosphere. However, aspects like the spacious room sizes and the hotel's overall emphasis on catering to families enhance its appeal. For those traveling with children, especially families with older kids who do not rely on strollers, Herbert Samuel Jerusalem stands out as a highly suitable choice.
The nightlife around Herbert Samuel Jerusalem is highly praised for its vibrant and lively atmosphere, making it a great area for both tourists and locals. The hotel's downtown location places guests in the heart of the action with plenty of nearby restaurants and entertainment options. Nightlife enthusiasts will appreciate the variety of food and entertainment venues available, contributing to a buzzing night experience. Despite a few mentions of noise, the overall sentiment highlights a dynamic evening scene perfect for those looking to explore Jerusalem's vibrant nightlife.
Herbert Samuel Jerusalem offers a blend of beautiful architecture and a five-star atmosphere but falls short in delivering consistent five-star service by international standards. While the environment and style may feel luxurious, the amenities and guest services often do not match the expected output of a five-star hotel. Although some guests appreciate the overall experience, many feel the services and facilities do not justify the five-star rating. The lack of features such as dedicated parking and certain standards leave some wondering if it truly merits its rating. Despite its high aspirations, the hotel might be perceived differently inside Israel compared to global five-star expectations.
Herbert Samuel Jerusalem is an excellent choice for business travelers, offering a range of well-regarded business amenities and services. Travelers appreciate the business-friendly atmosphere, including comfortable accommodations tailored for business stays. The hotel's central location is particularly advantageous, providing easy access to other business areas and excellent transportation links to the market.
Guests commend the availability of free meeting rooms, business lounges and dedicated business centers that support essential business activities. Despite some feedback suggesting room for improvement in business amenities, the general consensus highlights that the hotel is excellent for business reasons. Conference areas are reported to be easily available and well-maintained, allowing for seamless organization of meetings and events.
Concierge services offer additional support, helping business guests navigate alternative options and restrictions. Overall, Herbert Samuel Jerusalem stands out as a prime choice for those needing comprehensive business-support services in a convenient and central location.
Herbert Samuel Jerusalem is conveniently located, making it easily accessible to many of the city's main attractions. Guests have found it simple to navigate to major areas by foot and have appreciated the easy accessibility for outdoor transport. Despite these positives, some aspects related to accessibility fall short. The hotel is not accessible by car and there are limited options for those using strollers. Additionally, while accessible rooms are available, they are reportedly not well maintained. Overall, the hotel excels in location accessibility but has room for improvement in specific accessibility-related amenities.
The heated pool at Herbert Samuel Jerusalem has generally received positive feedback from guests. Many reviews highlight its comfort and the pleasure it provides. Described often as either an excellent, good or even a nice feature, the heated pool stands out as a well-maintained facility with guests also noting its cleanliness and the fact that it is rarely crowded. However, there are some comments about the pool not being warm enough and in a few instances, it was mentioned as being completely cold. Despite these occasional concerns, the overall impression remains favorable with the heated pool considered a significant amenity of the hotel.
Herbert Samuel Jerusalem's indoor pool has garnered praise for being clean, comfortable and well-maintained. Notably, the pool is heated and provides a pleasant swimming experience with guests appreciating the warmth of the towels provided. The facility is described as small and situated in the basement, specifically on the third floor, but this does not detract from its appeal. While some guests found the distance from the entrance to the pool a minor inconvenience, the overall feedback highlights a perfect and excellent environment for relaxation. There are alternative access points and depending on the hours and season, the pool may be undergoing maintenance. Despite this, the heated indoor pool, along with additional amenities like the sauna and gym, contribute to a positive guest experience.
Herbert Samuel Jerusalem offers an ideal retreat for honeymooners, boasting an absolute honeymoon heaven with its luxurious honeymoon suite. The honeymoon suite is frequently described as perfect, reflecting satisfaction with its design and amenities. Guests are impressed by the beautiful rooms featuring fantastic showers, ensuring a comfortable stay. The environment is quiet and peaceful, making it perfect for romantic getaways or honeymoon stays. While the water quality is noted to be great, some guests mentioned that the plumbing in the building is old. Despite this minor drawback, the overall experience remains highly positive for couples seeking a memorable honeymoon.
The Herbert Samuel Jerusalem offers a luxurious stay with a decidedly high-level comfort and service. Guests repeatedly highlight the luxurious suites and rooms, noting the clean, well-sized spaces that provide a top-notch luxury experience. The hotel boasts luxurious showers and other small indulgences that add to the overall pampering atmosphere.
Located in an excellent, central position in Jerusalem, the hotel also provides the convenience of not needing a car, making it a great base for exploring the city. Visitors appreciate the beautiful structure and the amazing views from the rooms. The atmosphere is described as international with a welcoming and friendly vibe, making it feel both high-end yet inviting.
High-level service accompanies the luxury, ensuring that every aspect of a guest's stay is catered to with attention to detail. However, there was an isolated concern around compensation policies related to non-refundable payments. Overall, the Herbert Samuel Jerusalem delivers an unbeatable blend of luxury and service in a prime location, making it a standout option for travelers seeking a truly luxurious experience.
The Herbert Samuel Jerusalem provides a romantic retreat ideal for couples looking to visit Jerusalem. Guests have praised the romantic ambiance with intimate lighting and decor that create a relaxing atmosphere. The hotel's dimly-lit rooms enhance the romantic experience, making it perfect for celebrations such as birthdays and anniversaries. Guests have noted the beautiful and clean environment, which adds to the overall appeal. Many appreciated the thoughtful touches, such as room upgrades and complimentary wine and fruits, which contribute to a memorable, romantic stay.
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Location
The location is frequently described as perfect and excellent, offering convenience for both leisure travelers and those in town for meetings. The hotel's placement right in the bustling city center makes it accessible to public transportation and its surroundings feature a variety of dining and entertainment options. Despite some minor issues such as street noise and parking challenges, the overwhelmingly positive feedback highlights the hotel's strategic and central positioning, making it a highly recommended choice for visitors wanting to immerse themselves in the rich cultural and historical experiences of Jerusalem.
Breakfast
Many reviewers describe the breakfast as delightful, delicious and indulgent with some even calling it the best they had experienced. The hotel seems to excel in providing a traditional Israeli breakfast with fresh salads, cheeses and an assortment of other dishes to choose from. The service in the dining room is typically noted as excellent with attentive staff contributing to an overall positive experience.
However, there are occasional negative remarks about breakfast quality, especially during weekends or less busy periods with some guests feeling the spread does not always meet 5-star standards. Issues mentioned include early breakfast times on Saturdays, long lines and occasional lapses in variety and freshness. Despite these few criticisms, the overall sentiment towards the breakfast at Herbert Samuel Jerusalem remains highly favorable.
Dinner
The breakfast is frequently lauded for being delicious, varied and rich, showcasing plenty of salads, fresh vegetables and other well-prepared dishes. The dining room itself is organized and beautifully decorated, especially the restaurant on the 11th floor, which offers an exceptional dining atmosphere with fresh food.
However, dinner experiences can vary significantly. While some guests appreciate the tasty and well-organized dinner options, others express disappointment with the meal quality, describing it as mediocre or not meeting expectations. Issues such as the unavailability of dinner on certain nights and specific incidents of poor service, like being charged double, have also been noted. Despite these mixed reviews, the overall dining experience at Herbert Samuel Jerusalem is buoyed by its standout breakfast and Shabbat meals, making it a considerable option for travelers.
Rooms
However, an underlying theme of disappointment emerges concerning room size. Many guests mention that the rooms are smaller and more cramped than expected with some comparing them unfavorably to other hotels. Room noise is another issue for several reviewers with soundproofing described as inadequate, leading to disturbances from neighboring rooms and hallways. Despite these shortcomings, some guests find the rooms' aesthetic and cleanliness enough to create a pleasant stay.
The spaciousness of the bathrooms is praised by some, but issues with dirtiness are occasionally noted as well. The availability and condition of in-room amenities such as minibars and TVs receive mixed reviews with some praising them and others finding them lacking or non-functional. Views from the rooms are another point of contention with some facing less desirable backdrops like department stores or rooftops.
Overall, Herbert Samuel Jerusalem offers a generally pleasant and comfortable stay with a beautiful and clean ambiance, though potential guests might want to manage their expectations regarding room size and sound insulation.
Beds
However, there is a notable subgroup of guests who found the beds and mattresses uncomfortable. Issues such as bad mattresses, uncomfortable pillows and beds being too soft or not comfy at all were mentioned. There were also specific complaints about mattress replacements and noisy surroundings affecting sleep quality.
Overall, the comfort of the beds at Herbert Samuel Jerusalem seemingly varies from guest to guest, though the general consensus leans towards positive experiences. With high-quality accommodations, professional services and a great central location, the hotel offers relaxing and comfortable stays for most visitors.
Cleanliness
However, there were some criticisms. Occasionally, rooms and bathrooms were not as clean as expected with specific mentions of dust, stains and issues with shower cleanliness. Some guests pointed out delays or insufficiencies in cleaning services, such as sticky residues in the dining area or uncleaned items, which detracted from their overall experience.
Despite these occasional lapses, most reviews affirmed a high degree of cleanliness, efficient cleaning personnel and a pleasant, hygienic environment. The hotel's central location, combined with its cleanliness and attentive service, made it a favored choice for many visitors.
Staff
However, a few reviews indicate inconsistencies with some guests encountering unresponsive or unfriendly staff, particularly in the restaurant and room service. Despite these occasional issues, the majority of guests experienced welcoming and accommodating service from a polite and pleasant team, contributing to a generally favorable impression of the hotel’s staff.
Wi-Fi
Spa
The spa services, including massages, are noted for their excellence and many visitors have enjoyed their time in the pool and hot tub. The hydrotherapy and ergonomic sauna facilities also stand out, contributing to the overall positive spa experience.
However, there are some criticisms. The spa can be quite busy and is described as small by several visitors with some facilities, such as the Turkish bath and the wet sauna, occasionally malfunctioning. Restricted usage during Sabbath observance times and early closing hours are also points of contention. Additionally, the lack of equipment, bathrobes and cups for coffee are minor inconveniences highlighted by guests.
Despite these issues, guests generally find the spa at Herbert Samuel Jerusalem to be a wonderful, relaxing place to unwind with friendly and attentive staff ensuring a pleasant experience.
Gym
However, there's some room for improvement. A few guests mention that the gym is relatively small and minimal, particularly noting limited equipment and operational hours. Despite these minor drawbacks, the gym generally meets the needs of patrons, providing everything necessary for a good workout. Employing a professional trainer might enhance the overall experience further, although it seems the current setup satisfies most guests.
Pool
The maintenance and cleanliness of the pool are often praised, ensuring an inviting experience for visitors. Towels provided are warm, enhancing comfort. Moreover, the overall pool area is kept in good condition with effective cleaning routines noted by guests.
However, some reviews highlight that the pool is relatively small and can become overcrowded at times. It is located in the basement, which may affect the atmosphere for some visitors. Additionally, the pool access schedules are separated by gender at different times, which might inconvenience some guests. Occasionally, issues such as excess chlorine and minimal pool service are mentioned, alongside sporadic maintenance disruptions, making the pool unavailable.
Despite these challenges, the positive feedback underscores that the indoor swimming pool and its associated facilities, including the gym, create a pleasurable experience for most guests.
Family
One standout feature is the heated pool, which received favorable feedback from the kids. While the spa may not be designed with families in mind, the overall family-oriented ambiance and the attentive, cordial staff more than make up for it. The variety of family activities available, such as crafts and games, provides ample opportunities for creating memorable moments. The hotel also accommodates the needs of its guests by handling any required services promptly, contributing to a more pleasant stay.
The reviews hint at some noise owing to the presence of many children, which signals the hotel's lively and vibrant atmosphere. However, aspects like the spacious room sizes and the hotel's overall emphasis on catering to families enhance its appeal. For those traveling with children, especially families with older kids who do not rely on strollers, Herbert Samuel Jerusalem stands out as a highly suitable choice.
Nightlife
5 Star
Business
Guests commend the availability of free meeting rooms, business lounges and dedicated business centers that support essential business activities. Despite some feedback suggesting room for improvement in business amenities, the general consensus highlights that the hotel is excellent for business reasons. Conference areas are reported to be easily available and well-maintained, allowing for seamless organization of meetings and events.
Concierge services offer additional support, helping business guests navigate alternative options and restrictions. Overall, Herbert Samuel Jerusalem stands out as a prime choice for those needing comprehensive business-support services in a convenient and central location.
Accessible
Heated Pool
Indoor Pool
Honeymoon
Luxury
Located in an excellent, central position in Jerusalem, the hotel also provides the convenience of not needing a car, making it a great base for exploring the city. Visitors appreciate the beautiful structure and the amazing views from the rooms. The atmosphere is described as international with a welcoming and friendly vibe, making it feel both high-end yet inviting.
High-level service accompanies the luxury, ensuring that every aspect of a guest's stay is catered to with attention to detail. However, there was an isolated concern around compensation policies related to non-refundable payments. Overall, the Herbert Samuel Jerusalem delivers an unbeatable blend of luxury and service in a prime location, making it a standout option for travelers seeking a truly luxurious experience.
Romantic
Yes, Herbert Samuel Jerusalem has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Herbert Samuel Jerusalem.
No, Herbert Samuel Jerusalem doesn't allow dogs.
No, parking facilities aren't available at Herbert Samuel Jerusalem.
Yes, Herbert Samuel Jerusalem has a gym.
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