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Summary of reviewsThe Protea Hotel by Marriott Johannesburg Balalaika Sandton is highly regarded for its prime location in the heart of Sandton, making it ideal for both business and leisure travelers. The central position offers easy access to major attractions, shopping centers and local amenities with a complimentary shuttle service to Mandela Square adding extra convenience. The serene, secure neighborhood, lush gardens and tranquil pool area create a peaceful retreat amidst the urban environment.
The breakfast experience is a standout, praised for its variety and quality, including a wide selection of hot and cold options and the pleasant garden or terrace dining settings. Despite minor issues with overcrowding and occasional lukewarm food, the overall consensus is positive.
The hotel’s dining options, especially The Bull Run restaurant, receive commendations for superb steaks, excellent service and a diverse menu. While some wish for a more extensive lunch and dinner selection within the hotel, the adjoining restaurant's quality compensates well.
Rooms are generally spacious, clean and comfortable with modern amenities in recently renovated areas. However, some rooms feel outdated and could benefit from refurbishment. Noise from high-traffic areas and maintenance issues are noted but do not overshadow the overall positive feedback.
Cleanliness is a consistent strength, praised for spotless rooms and well-maintained common areas. The housekeeping staff are commended for their thorough, caring service, ensuring a satisfactory environment.
Staff service stands out for its excellence with team members across all departments providing friendly, helpful and professional assistance. The staff’s dedication significantly enhances guests' experiences, making them feel welcome and valued.
Free Wi-Fi is appreciated for its general reliability and speed, though some guests experience connectivity issues, especially with streaming services. The gym, while providing basic amenities, could benefit from upgrades, leading some to opt for nearby fitness centers.
The pool area is a beloved feature, offering a serene and inviting atmosphere, though its maintenance could be improved. Parking facilities are secure and convenient, albeit with added costs that some guests find frustrating.
The hotel is family-friendly, offering spacious rooms and entertainment options suitable for children, along with a convenient location near Sandton Mall for family outings.
Finally, the hotel's location provides easy access to vibrant nightlife options, although some guests report noise disturbances from nearby clubs and restaurants.
Overall, the Protea Hotel by Marriott Johannesburg Balalaika Sandton excels in its central location, quality dining, spacious rooms, superior cleanliness and exceptional staff service, offering a pleasant and convenient stay for visitors. Show more
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Categories
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Guest Room, 1 KingThis sober modern room comes with a seating area and a work desk.
SuiteThis large suite includes a seating area.
Two-Bedroom SuiteThis large suite has 2 bedrooms and a seating area.
Please note that breakfast is excluded for extra person(s).
Please note that the price is based on either single or double occupancy. Maximum occupancy is 2 adults and 2 children (see Hotel Policies). The extra person rates may vary according to the season or room category.
Twin Guest RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room is air-conditioned and has a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 2 beds.
King Guest Room with Garden ViewGuests will have a special experience as the double room offers a pool with a view. Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit offers 1 bed.
Twin Guest Room with Garden ViewThis twin room features a pool with a view. Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit has 2 beds.
King Guest Room with BalconyThe pool with a view is a top feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a seating area and a wardrobe. The unit has 1 bed.
One-Bedroom King Suite with Garden View
Guest Reviews
8.3
Very Good
Location
Nestled in the heart of Sandton, the Protea Hotel by Marriott Johannesburg Balalaika Sandton receives high praise for its superb location. This property is ideally situated for both business and leisure travelers, offering easy access to major attractions, shopping centers and vibrant local amenities. Guests appreciate the complimentary shuttle service to Mandela Square, which adds convenience and ease of travel.
The hotel’s central position allows visitors to walk to neighboring Sandton Mall and the Sandton Convention Centre, making it a prime spot for those on business trips. Proximity to key attractions and an array of restaurants and bars nearby enhances the appeal, while the quiet, secure neighborhood provides a peaceful retreat in the bustling city.
The lush gardens and tranquil pool area offer a green oasis amidst the urban environment, inviting guests to relax after a busy day. Rooms are described as large and well-maintained and the hotel's facilities, including a coffee shop, restaurants and bar, receive positive mentions. Excellent service and friendly staff contribute to an overall satisfying experience.
Ultimately, the Protea Hotel by Marriott Johannesburg Balalaika Sandton stands out as a top choice in Sandton with its perfect location, exceptional amenities and welcoming atmosphere.
Breakfast
The breakfast experience at Protea Hotel by Marriott Johannesburg Balalaika Sandton receives overwhelmingly positive feedback from guests, appreciated for its variety and quality. The buffet offers a wide selection of hot and cold options, including made-to-order omelettes and scrambled eggs with many enjoying the fresh fruits and extensive choices of pork, beef and chicken sausages, ham and roast beef. The breakfast menu is described as rich, hearty and of good quality with many finding it delicious, amazing and even world-class.
The breakfast team is frequently mentioned for their friendliness and helpfulness. Guests particularly enjoy having breakfast in the garden or on the terrace, adding to a delightful ambiance. The excellent choice at breakfast is offered at a reasonable price, although some guests feel it is over-priced or should be included in the booking.
However, some areas for improvement are noted. The breakfast buffet can be crowded and there are occasional comments about the food in bain-maries not being hot enough. There are also isolated reports of the breakfast room being too full and the quality not matching the cost. Despite these minor drawbacks, the general consensus is that the breakfast at this hotel is excellent, diverse and a significant highlight of the stay.
Dinner
The Protea Hotel by Marriott Johannesburg Balalaika Sandton boasts an array of dining options with most praise directed towards The Bull Run restaurant. Renowned for its superb steaks and excellent service, this restaurant has left many guests satisfied. Many note that the quality of meals and attentive service contribute to a wonderful dining experience. The menu features a variety of dishes including noteworthy burgers and a Heineken Zero draft, appealing to diverse tastes.
The Bull Run's convenient location adjacent to the hotel makes it a favored spot for dinner among guests. The overall consensus is positive, highlighting good quality food and a top-tier bar service. However, some guests have mentioned discomfort due to noise levels and have pointed out that lunch and dinner options within the hotel could be more extensive. Despite these occasional critiques, the majority agree that The Bull Run offers an excellent dining experience, making it a key highlight of their stay.
Rooms
The rooms at Protea Hotel by Marriott Johannesburg Balalaika Sandton generally offer a comfortable and spacious experience. Guests frequently highlight the cleanliness of the rooms with many describing them as very clean or super clean. The size of the rooms is often praised, being described as spacious, adequately sized and well-suited for families, accommodating several people comfortably. The comfort of the beds is a reoccurring positive note, ensuring a restful stay.
Some rooms have been recently renovated, featuring modern amenities and an appealing view, such as those overlooking the pool or garden. Rooms with balconies are particularly noted for their pleasant outlooks. The room service is efficient and appreciated by guests who opt for in-room dining.
However, there are a few drawbacks. Many reviews mention that some rooms feel outdated and are in need of refurbishment. Issues such as musty smells, worn-out carpets and old fixtures are noted, particularly in the bathrooms which would benefit from upgrades in both the equipment and cleanliness. Additionally, some rooms can be noisy, especially those near high-traffic areas like the breakfast area.
Other minor inconveniences include the substantial distance some rooms have from the reception area, making for long walks. The air conditioning units in some rooms can't be regulated and a few rooms suffer from occasional maintenance issues. Overall, while the comfort, spaciousness and cleanliness are strong points, there are areas where the hotel could improve to better meet guest expectations.
Beds
At Protea Hotel by Marriott Johannesburg Balalaika Sandton, the guest feedback on the beds is particularly positive. Visitors frequently commend the comfort of the beds, describing them as super comfortable, very comfy and even the best bed they’ve ever stayed in. The size of the beds also receives high praise with numerous mentions of very big and spacious beds. The clean and well-maintained linen adds to the appeal, ensuring a good night's sleep for many guests.
Some minor criticisms do appear, such as occasional reports of beds feeling used, uncomfortable pillows and a few rooms having outdated bedroom facilities. However, these instances seem to be exceptions rather than the rule. The beds generally contribute to a pleasant stay with twin beds noted for their spaciousness and the combination of single beds to form doubl beds also providing adequate comfort. Overall, the emphasis across the reviews is on the notable comfort and quality of the bedding provided by the hotel.
Cleanliness
Protea Hotel by Marriott Johannesburg Balalaika Sandton offers a varied experience when it comes to cleanliness standards. The hotel overall maintains a high level of cleanliness with many guests praising the clean and well-kept rooms, spotless common areas and the excellent housekeeping services. Reviewers frequently mention that the hotel itself is very clean with tidy, spacious rooms and clean bathrooms adding to the appeal.
While the majority of guests felt their rooms were clean and well-maintained, some noted that room cleanliness could be inconsistent. There were occasional reports of dust, unemptied bins and carpets needing better vacuuming. A few mentioned a less than perfect state of the communal pool area. However, these seem to be exceptions rather than the rule, as the overall sentiment underscores a clean and convenient environment.
The hotel's housekeeping staff earned commendations for their caring attitude and adherence to Covid cleanliness procedures, contributing to an environment that feels well cared for. Despite a few instances of rooms being missed during cleaning rounds, the general feedback regarding cleanliness remains positive. The mix of modern facilities and an old-world charm, coupled with high-quality bedding and comfortable rooms, suggests that Protea Hotel by Marriott Johannesburg Balalaika Sandton mostly succeeds in providing a clean and pleasant stay.
Staff
The staff at Protea Hotel by Marriott Johannesburg Balalaika Sandton consistently receive high praise for their exceptional service and friendliness. Guests frequently highlight the staff's polite, welcoming and caring attitudes, which contribute significantly to a memorable stay. From the reception to housekeeping, every team member is noted for their helpfulness and professional demeanor. Check-in is often described as smooth and quick, underscoring the efficiency of the reception staff.
Many guests appreciate the extra mile the staff go to accommodate special requests and make guests feel special, such as providing attentive and personalized service at various points of their stay. Superb service at the hotel's bar and restaurant further enhances the experience with specific mentions of friendly managers and accommodating chefs.
Whether it's the cheerful greetings upon arrival, the attentive care throughout the visit or the seamless assistance with any needs that arise, the staff's dedication to excellent customer service stands out. Their welcoming and helpful nature, along with their prompt responsiveness, leaves a lasting impression, making them the highlight of the stay for many visitors.
Wi-Fi
The Protea Hotel by Marriott Johannesburg Balalaika Sandton offers complimentary Wi-Fi, accessible directly in the rooms. Guests have reported varied experiences regarding its performance. Many appreciated the reliable and fast connection, describing it as very good and perfect for general use. Positive remarks highlighted that the Wi-Fi connection was both robust and sufficient for standard applications.
However, a subset of guests experienced issues such as slow speeds and network interruptions, especially when using streaming services like YouTube, Netflix and Apple TV. Some reviews mentioned that the Wi-Fi needs improvement, citing problems with connectivity and the need for a more robust network. Overall, while many found the Wi-Fi service satisfactory, there are indications that it could be enhanced to provide a more consistent experience for all guests.
Gym
The gym at Protea Hotel by Marriott Johannesburg Balalaika Sandton receives mixed reviews. Some guests appreciate the in-house fitness facilities, describing them as good and even enjoyable for children. However, many have noted that the gym is small, simple and in need of significant upgrades with equipment being described as old and occasionally non-functional. There are additional costs associated with using the gym, prompting some guests to opt for purchasing a pass to the nearby, well-equipped Planet Fitness center for a reasonable fee. Overall, while the gym provides basic amenities, it's clear that improvements could enhance guests' workout experiences.
Pool
Protea Hotel by Marriott Johannesburg Balalaika Sandton offers an enticing pool area that has garnered numerous positive remarks from guests. The property boasts two pools set within courtyards featuring lush, well-maintained gardens, creating a serene and peaceful atmosphere. Guests appreciate the inviting and clean pool areas, describing them as lovely, gorgeous and beautiful. The poolside gardens add to the overall tranquility and provide a relaxing retreat within the central location of the hotel, which is conveniently close to shops and other amenities.
However, some guests noted that the pools could be better maintained with occasional comments about neglect and cleanliness issues. The absence of heated pools and concerns over pool service were also mentioned. Despite these drawbacks, the general sentiment remains favorable with the pool area often highlighted as a beautiful and peaceful spot enhancing the overall experience of a stay at the hotel.
Parking
The Protea Hotel by Marriott Johannesburg Balalaika Sandton offers a variety of parking options, though experiences appear mixed. Many guests appreciated the secure parking facilities, which are well-lit and attached to the hotel. Availability of both paid parking right next to the hotel and secure underground parking has been noted positively, even if it comes with a minimal charge. However, there are mentions of additional costs attached to parking with some guests expressing frustration over the lack of free parking and hidden charges adding to their expenses. Despite these concerns, the hotel compensates with a complimentary shuttle service to nearby locations, including the mall, adding convenience for those who might prefer not to deal with parking issues directly. Overall, while there is secure parking available, the varying charges and sometimes tricky access might be a consideration for future guests.
Family
Protea Hotel by Marriott Johannesburg Balalaika Sandton offers a family-friendly environment that's ideal for those traveling with kids. Guests appreciate the comfortable and reasonably spacious family rooms, noting their cleanliness and ability to comfortably accommodate up to three people. The presence of a TV in every room with an extensive selection of channels is a notable highlight, ensuring kids have ample entertainment. The hotel also features an in-house gym that children seem to enjoy. Special occasions don't go unnoticed; staff efforts to celebrate events like birthdays are appreciated by guests. Additionally, the hotel's location near the Sandton Mall makes it a convenient choice for family outings. Despite some noise issues affecting sleep, the setup is generally comfortable for families. Overall, it provides a cordial and kid-friendly atmosphere with amenities that cater well to family needs.
Nightlife
The Protea Hotel by Marriott Johannesburg Balalaika Sandton is well-situated for those interested in experiencing local nightlife with plenty of bars, restaurants and clubs in close proximity. The area offers various good nightlife options, making it a great location for enjoying Sandton's vibrant scene. Guests can find lots of nice eateries and nightclubs around, ensuring that dining and entertainment needs are easily met. Despite the lively surroundings, the hotel is located in a safe area, although some guests have mentioned being troubled by noise from nearby nightclubs and restaurants.
4 Star
Protea Hotel by Marriott Johannesburg Balalaika Sandton offers an overall pleasant experience aligned with its four-star rating. Guests describe it as a nice four-star hotel with satisfactory facilities and services. The breakfast receives positive remarks, fitting for a hotel of this caliber. Though some visitors felt that the ambiance and service level did not always meet higher expectations, the hotel maintains a consistent four-star standard. Despite minor criticisms regarding parking and service quality, it remains a solid choice for travelers seeking comfortable accommodations in Sandton.
Business
Protea Hotel by Marriott Johannesburg Balalaika Sandton is highly regarded by business travelers thanks to its strategic location in Sandton, close to the central business district. Many guests find it perfect for business trips, highlighting its convenient access to business centers and offices. The hotel is situated in Africa's most expensive square mile, adding to its appeal for corporate visitors.
The hotel's facilities cater well to business needs with guests appreciating the free Wi-Fi and the suitability of the venue for business meetings. The staff receives positive remarks for their prompt and helpful service, enhancing the overall business travel experience. Despite the slightly late breakfast time for early risers, many find the overall comfort and customer service commendable.
The proximity to Sandton central and the surrounding business activities makes the hotel a preferred choice for those with a busy meeting schedule. Additionally, business travelers find the nearby bar a nice spot to unwind after a day of work. Overall, Protea Hotel by Marriott Johannesburg Balalaika Sandton offers a comfortable and convenient stay for business visitors, ensuring easy access to meeting locations and essential services.
Accessible
The Protea Hotel by Marriott Johannesburg Balalaika Sandton receives praise for its accessibility features and supportive staff. Guests highlight the reliable and accessible shuttle service, which includes both airport and mall transport. The hotel's location is noted as convenient and it offers easy access for those with disabilities. Ground floor rooms and modifications for senior visitors enhance the stay experience for those needing special accommodations. The cooperative and friendly staff provide prompt assistance, ensuring a welcoming environment for all guests. Despite occasional traffic outside certain rooms, the hotel maintains a family-friendly atmosphere with good service and dedication to accessibility.
Outdoor Pool
The Protea Hotel by Marriott Johannesburg Balalaika Sandton boasts a charming and inviting outdoor pool area that guests find particularly enjoyable. The hotel features two pools, which are consistently praised for their cleanliness and attractiveness. While pool services could use some improvement, the pleasant outdoor area and gorgeous poolside gardens create a peaceful and relaxing atmosphere. Some rooms offer beautiful views of the pool, adding to the overall appeal. However, it should be noted that the pools are not heated. Despite this, the pool area remains a delightful spot for guests with easy access to amenities such as a pool table and excellent breakfast offerings complementing the experience.
Romantic
Nestled in the heart of Sandton, the Protea Hotel by Marriott Johannesburg Balalaika offers a romantic escape for couples seeking a serene retreat. The hotel is lauded for its marvelous and neat ambiance, creating a special place with a romantic theme that resonates throughout the property. Guests appreciate the romantic garden view rooms and the opportunity for romantic poolside dining, enhancing the intimate atmosphere.
The location is another attractive feature, allowing guests to enjoy a quiet area while being in close proximity to the vibrant activities of Sandton. The swimming pool is noted for its cleanliness, providing a refreshing spot for relaxation.
Dining experiences are highly praised with guests enjoying excellent breakfast options and a nice restaurant on-site. While the service is generally regarded as reasonable, there is a mention of night staff who contribute to the overall welcoming experience.
However, some couples may find the comfort of double beds to be a minor challenge, especially for those accustomed to plush sleeping arrangements. Despite this, the romantic setting and thoughtful amenities make the Protea Hotel a delightful choice for a romantic stay.
Yes, Protea Hotel by Marriott Johannesburg Balalaika Sandton has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Protea Hotel by Marriott Johannesburg Balalaika Sandton.
No, Protea Hotel by Marriott Johannesburg Balalaika Sandton doesn't allow dogs.
Yes, parking facilities are available at Protea Hotel by Marriott Johannesburg Balalaika Sandton.
Yes, Protea Hotel by Marriott Johannesburg Balalaika Sandton has a gym.