KSL Hotel & Resort
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Summary of reviewsKSL Hotel & Resort is highly praised for its strategic location in the heart of Johor Bahru with direct access to the KSL Mall. This prime spot offers guests easy access to a variety of shopping, dining and entertainment options. The seamless integration with the shopping mall is particularly beneficial for shopping enthusiasts and food lovers.
The breakfast at the hotel generally receives positive feedback. Guests enjoy the diverse selection that includes both local Malaysian dishes and Western options. However, there are suggestions for increasing the variety as some find the offerings repetitive. The cleanliness and service during breakfast are mostly commendable, though occasional overcrowding and slow replenishment during peak times are noted.
Dinner experiences are largely favorable with the buffet being recognized for its decent variety and value for money. The fresh fruit offerings and nearby dining options add to its appeal. However, there are some reports of limited selection and slow replenishment close to closing time, as well as improvements needed for in-room dining services.
Rooms at the resort are generally appreciated for their spaciousness and cleanliness. Comfortable beds and family-friendly setups, including connecting rooms and large apartments, are highlighted. Despite some signs of aging in the furniture and occasional maintenance issues, many guests find the amenities functional and the views from some rooms impressive. There are mixed reviews about cleanliness with some reports of dusty surfaces and outdated fixtures detracting from the overall experience.
Specific feedback on the staff is mostly positive, emphasizing their helpfulness, responsiveness and friendliness. Guests have had pleasant interactions with the front desk and housekeeping teams, although there are occasional mentions of slow service during busy periods and some communication barriers.
The free WiFi at KSL Hotel & Resort is generally considered unreliable and slow, particularly at higher floors and during peak times, requiring significant improvement to meet guest expectations.
The gym receives mixed feedback. While it is relatively large and well-equipped, it suffers from outdated signs, poor ventilation and non-functional air conditioning. These factors contribute to an overall impression that the facility requires better maintenance.
The pool area is a major highlight for families with a dinosaur-themed pool and water slides that are particularly popular among children. However, cleanliness and maintenance issues, along with occasional overcrowding, are noted areas for improvement.
Parking is free and appreciated by many guests, though it shares space with the adjacent shopping center, leading to limited availability and some confusion due to poor signage and layout.
Overall, KSL Hotel & Resort is well-regarded for its central location and family-friendly amenities, including spacious rooms and the engaging pool area. While there are areas needing improvement, particularly regarding cleanliness, WiFi and gym maintenance, the hotel offers a comfortable and convenient stay for both leisure and business travelers.
Categories
The breakfast at the hotel generally receives positive feedback. Guests enjoy the diverse selection that includes both local Malaysian dishes and Western options. However, there are suggestions for increasing the variety as some find the offerings repetitive. The cleanliness and service during breakfast are mostly commendable, though occasional overcrowding and slow replenishment during peak times are noted.
Dinner experiences are largely favorable with the buffet being recognized for its decent variety and value for money. The fresh fruit offerings and nearby dining options add to its appeal. However, there are some reports of limited selection and slow replenishment close to closing time, as well as improvements needed for in-room dining services.
Rooms at the resort are generally appreciated for their spaciousness and cleanliness. Comfortable beds and family-friendly setups, including connecting rooms and large apartments, are highlighted. Despite some signs of aging in the furniture and occasional maintenance issues, many guests find the amenities functional and the views from some rooms impressive. There are mixed reviews about cleanliness with some reports of dusty surfaces and outdated fixtures detracting from the overall experience.
Specific feedback on the staff is mostly positive, emphasizing their helpfulness, responsiveness and friendliness. Guests have had pleasant interactions with the front desk and housekeeping teams, although there are occasional mentions of slow service during busy periods and some communication barriers.
The free WiFi at KSL Hotel & Resort is generally considered unreliable and slow, particularly at higher floors and during peak times, requiring significant improvement to meet guest expectations.
The gym receives mixed feedback. While it is relatively large and well-equipped, it suffers from outdated signs, poor ventilation and non-functional air conditioning. These factors contribute to an overall impression that the facility requires better maintenance.
The pool area is a major highlight for families with a dinosaur-themed pool and water slides that are particularly popular among children. However, cleanliness and maintenance issues, along with occasional overcrowding, are noted areas for improvement.
Parking is free and appreciated by many guests, though it shares space with the adjacent shopping center, leading to limited availability and some confusion due to poor signage and layout.
Overall, KSL Hotel & Resort is well-regarded for its central location and family-friendly amenities, including spacious rooms and the engaging pool area. While there are areas needing improvement, particularly regarding cleanliness, WiFi and gym maintenance, the hotel offers a comfortable and convenient stay for both leisure and business travelers.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Pool Water Slide Water Park Private Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Private Pool Rooms
Hotel with Water Park
Hotel with Pool Water Slide
Guest Reviews
KSL Hotel & Resort boasts a prime location in the heart of Johor Bahru, directly connected to the popular KSL Mall. Its strategic placement offers guests unparalleled convenience with easy access to a myriad of shopping, dining and entertainment options just steps away. Reviewers consistently highlight the superb location, noting that the hotel provides a central hub for exploring the city. The close proximity to various amenities, local eateries and even a night market ensures that guests have everything they need within arm's reach. The seamless integration with the shopping mall makes it an ideal spot for shopping enthusiasts and those looking to enjoy the local food scene. Whether traveling for leisure or business, KSL Hotel & Resort's central and accessible location is repeatedly commended for making visitors' stays both comfortable and convenient.
When it comes to breakfast at KSL Hotel & Resort, guests generally appreciated the variety and quality of options presented. Words frequently used to describe the morning offerings include great, delicious and awesome, highlighting the well-loved array of choices. The breakfast buffet is noted for its wide spread, offering a mix of local Malaysian dishes and Western options, which guests found delightful.
However, the feedback isn't universally glowing. Some guests find the morning meal repetitive and in need of variety. It's mentioned that the same menu is served daily with a few reviews noting that the food can sometimes be cold or tasteless. Cleanliness and service generally receive positive remarks, but there are mentions of overcrowding and slow replenishment during busy times, which detracted from the experience.
Value for money is a mixed bag; while some feel it's worth the price, others think it could be more affordable or included in the room rate. A few guests found the breakfast cost high compared to the quality and selection provided. Still, the location of the hotel, near local breakfast spots and a shopping mall, offers alternative dining options.
In summary, KSL Hotel & Resort offers a breakfast experience that many guests enjoy due to its variety and taste. However, improvements in menu diversity, crowd management and pricing could elevate the experience for everyone.
KSL Hotel & Resort offers a dinner experience that has received mixed feedback from guests with a notable focus on the positives. The overall consensus highlights the buffet as quite good and valuable for its price, often cited as a decent, economical add-on. Guest reviews indicate an appreciation for the fresh fruit offered and the enticing variety of nearby food options, especially appealing if seeking a meal late at night.
However, there are some areas for improvement. The dinner buffet is noted for having a limited selection and guests have reported issues with food not being replenished close to closing time. In-room dining services have room for enhancement with some guests experiencing long waits and challenges in placing orders. Despite these drawbacks, the location offers plenty of good food in and around the hotel, making the dining experience overall satisfactory.
KSL Hotel & Resort offers a mix of experiences when it comes to room quality. On the positive side, guests generally find the rooms to be spacious and well-maintained with clean and comfortable beds contributing to a restful stay. Many reviews highlight the cleanliness of the rooms, despite some signs of aging and wear. Rooms adjacent to each other or connecting rooms are available, which is convenient for families or larger groups.
The hotel also provides non-smoking rooms and amenities are mostly functional, including mini-fridges and TVs with YouTube and Netflix in some units. Additionally, rooms with impressive views and attractive layouts are appreciated by many visitors.
However, there are notable downsides. Some rooms appear run-down with dim lighting, outdated furniture and maintenance issues such as peeling wallpaper, broken fixtures and non-functioning appliances. Cleanliness can also be inconsistent with reports of dusty surfaces, unpleasant odors and even pests. Several guests noted that basic amenities like sufficient towels and toiletries were lacking and there were delays in room service and check-in.
Despite these issues, the hotel's strategic location near a shopping mall is a definite plus, making dining and entertainment options easily accessible. The overall room experience could benefit from an upgrade to ensure consistency in comfort and cleanliness. If these improvements are made, KSL Hotel & Resort could significantly enhance guest satisfaction.
KSL Hotel & Resort offers a variety of bed types that generally receive positive remarks from guests. Many reviewers highlight the comfort and size of the beds, describing them as big, king-sized, grand and super-wide, which can comfortably accommodate families of up to four people. Guests frequently mention the beds are very comfortable, allowing for a good night's rest. The rooms are often noted as clean, including the beds and bed sheets.
However, not all feedback is positive. Some beds are described as hard or too soft and there are occasional comments about the beds being squeaky or the mattresses being old and uncomfortable. Cleanliness issues do arise with some guests pointing out stains on bed sheets, yellowish pillowcases and even bed bug concerns. Several guests also noted that the pillows could be improved with preferences varying from too firm to too soft.
Overall, many guests find the beds at KSL Hotel & Resort to be a strong point, appreciating the comfort and space they provide, despite occasional concerns about cleanliness and mattress quality.
KSL Hotel & Resort has garnered mixed reviews regarding its cleanliness. On the bright side, many guests have found the rooms to be clean and comfortable, praising the tidy beddings and the spacious, well-maintained premises. Some guests highlighted that Tower 1 offers newer and cleaner rooms compared to Tower 2. Cleanliness appears to be a priority for some parts of the hotel with clean towels and fresh linens frequently mentioned. Guests also appreciated the comfortable and spacious rooms, finding them suitable for families and noting that the overall facilities are generally okay.
However, there are numerous concerns regarding cleanliness that need addressing. Some guests reported encountering musty and stale odors, dirty carpets and dusty room conditions. Issues such as stained linens, smelly and damp towels and moldy showerheads were also mentioned frequently. Common areas and specific facilities, including the waiting room and elevators, were said to be dirty with long wait times for the lifts being a recurring inconvenience.
Problems with pests like cockroaches and poor housekeeping services, such as rooms not being cleaned properly or on time, were notable complaints. The recurring issues with smelly and stained towels, sticky vinyl floors and outdated furniture further added to the dissatisfaction.
In summary, while KSL Hotel & Resort does receive praise for its clean and spacious rooms, the overall impression is marred by significant cleanliness issues and maintenance concerns that need urgent attention to improve the guest experience.
KSL Hotel & Resort has received varied feedback regarding its staff with many positive mentions highlighting their helpfulness, responsiveness and friendliness. Guests frequently appreciated the polite and attentive nature of the front desk and housekeeping teams. Efficient service was noted with several instances of early check-in and late check-out being accommodated upon request. The staff's quick follow-up on guest needs and their ability to manage room changes effectively also stood out.
However, some challenges were noted, including reports of unresponsiveness and slow service, particularly during peak times. Several guests experienced issues with non-attentive reception staff and communication barriers with foreign staff members. Instances of unpleasant attitudes and a lack of professionalism in handling queries were mentioned, highlighting areas that need improvement.
Despite these drawbacks, many guests still found the staff's overall performance commendable with notable mentions of a professional and accommodating approach that contributed positively to their stay. The hospitality and cooperative spirit of the staff left a lasting impression on numerous visitors, making them feel welcome and cared for during their time at the hotel.
The WiFi at KSL Hotel & Resort has received mixed reviews from guests with a significant emphasis on the negative aspects. Many guests have pointed out that the WiFi connectivity is poor, weak and unreliable, often disconnecting and being intermittent. The connection speed is reportedly slow, especially at night and struggles to maintain a stable signal, particularly on higher floors and in certain areas like Tower 1.
Some guests have experienced no WiFi signal in their rooms with some reporting issues lasting throughout their stay, despite assistance from IT services. There have also been mentions of WiFi being practically non-existent and cases where it requires improvement. Despite these insights, there is a mention of WiFi speed being acceptable in some instances, but these are rare.
Overall, the consensus indicates that while the hotel offers WiFi, it tends to be unreliable and slow, suggesting a need for significant improvements to meet guest expectations.
The gym at KSL Hotel & Resort generally receives mixed feedback with a notable balance between positive and negative aspects. The gym is relatively large and well-equipped with a good mix of machines, which satisfies many guests. It is also conveniently accessible along with other amenities like the pool. However, several guests indicated that the gym requires significant maintenance. Issues such as outdated signs, non-functional air conditioning, poor ventilation and insufficient lighting have been highlighted. While some guests find the gym nice and fair enough for a workout, others feel the facility appears rundown and poorly maintained, impacting their overall experience.
The pool facilities at KSL Hotel & Resort are a hit among families, especially children, who enjoy the dinosaur-themed pool and the fun water slides. Numerous guests have shared that their kids had a great time, pointing out the ample pool space specifically designed for children. The hotel provides access to both a large swimming pool and a smaller, more private option. The pool area itself is adorned with a dinosaur theme, adding a playful and engaging element for younger guests.
However, the pool can get quite crowded, particularly during peak times, which may affect the overall experience. Cleanliness and maintenance have been highlighted as areas needing improvement with several guests noting dirty water, debris and occasional sand at the bottom of the pool. Some have also mentioned that the pool's water was too cold and that maintenance issues or additional charges dampened their experience.
Despite these drawbacks, the majority of reviews appreciate the pool's size and the fun atmosphere it provides for kids, making the pool area a key feature of the hotel. Improvements in cleanliness and maintenance could significantly enhance the overall experience for all guests.
KSL Hotel & Resort offers a mix of both convenient and challenging parking experiences for its guests. On the bright side, the hotel provides free parking, which can be a significant perk for budget-conscious travelers. Many guests found the parking process to be user-friendly, especially when validating parking tickets and some appreciated the complimentary two parking spaces provided. There's also an option for valet parking, although it comes at an extra cost.
However, the parking isn't devoid of issues. The car park is shared with the attached shopping center, leading to limited and often crowded spaces. Some guests reported a long wait to find a spot and the car park layout can be confusing and cumbersome with narrow entrances and poor signage. Additionally, the parking area's upkeep has room for improvement with reports of it being dark, dirty and lacking in security measures. Access to the car park from the registration lobby is not straightforward, further complicating the process for new arrivals.
Despite these drawbacks, the parking at KSL Hotel & Resort meets basic needs and provides some conveniences, such as a secure area and easy exit once parking is validated. Overall, while there are areas that could use improvement, especially regarding clarity and maintenance, the free parking remains a valuable asset for many guests.
KSL Hotel & Resort proves to be a popular choice for families due to its array of kid-friendly amenities and convenient location. The standout feature is undoubtedly the dinosaur-themed pool, which keeps children entertained and delighted. Families appreciate the spacious rooms, many highlighting the availability of large apartments and family suites that comfortably accommodate groups of varying sizes. The super king-size beds, big enough for a family of four, are particularly well-received.
The hotel is adjacent to a shopping mall, providing easy access to a variety of dining and entertainment options, which is seen as a significant advantage. The KSL mall's proximity allows for convenient family outings without the need for extensive travel. The hotel's water park and theme park are also noted as popular attractions for children, contributing to the overall family-friendly environment.
Despite the positive aspects, there are some areas that could use improvement. Noise can be an issue, as the rooms are not soundproofed, leading to disturbances from neighboring guests, especially late at night. Additionally, the lack of halal food options may be a drawback for some families.
Overall, KSL Hotel & Resort offers good value for money with its spacious and affordable rooms, family-oriented facilities and convenient location making it a favored choice for family vacations.
KSL Hotel & Resort offers guests an ideal location for experiencing vibrant nightlife. The area around the hotel is surrounded by various bars, ensuring convenient options for those looking to enjoy their evenings. Additionally, the adjacent mall features KTV bars, providing another popular entertainment choice.
On Mondays, guests can explore the nearby night market, a lively event perfect for sampling local food and enjoying the bustling atmosphere. For those staying on other days, the vicinity also hosts many live events, catering to diverse entertainment preferences.
Overall, KSL Hotel & Resort's strategic location near a variety of nightlife venues makes it a suitable choice for visitors eager to experience the local evening culture.
KSL Hotel & Resort in Johor Bahru has garnered a mix of reviews with several guests noting a generally good experience and some even expressing that their experience met standard expectations. A number of positive aspects stood out, such as the hotel's affordability, clean and spacious rooms and helpful staff. Many guests appreciated the quality and value for money provided by the hotel. The cleanliness of the pool added to a favorable impression and the breakfast was frequently highlighted as an awesome start to the day.
However, some aspects fell short of a five-star rating. Several reviews pointed out that the hotel appeared old with carpets wearing off and standard facilities not aligning with five-star expectations, particularly the bathroom amenities. Maintenance issues, especially concerning toilet cleanliness, were a common complaint. Despite these drawbacks, some guests still consider KSL Hotel & Resort as their regular accommodation when traveling to Johor Bahru. Overall, while there are areas for improvement, the hotel provides a satisfactory experience for many visitors.
KSL Hotel & Resort has received a mix of feedback regarding its offerings for business travelers. Many guests noted that the hotel is business-centered and described it as overall "ideal for business travel." The available facilities, while described as standard, met the general expectations of a 5-star hotel. The hotel provides essential amenities such as conference rooms and halls, making it suitable for business trips. Moreover, it effectively caters to various professional needs, including information technology, which is conveniently supported.
However, there were some downsides mentioned. Some business-focused facilities, including the business center, were reported closed during certain stays. Additionally, while the room's worktable and TV were appreciated, the limited TV channels left something to be desired for guests staying longer. Finally, the service, particularly during check-in and checkout, was noted to be slow, which may affect the overall efficiency expected by business travelers.
Despite these few areas needing improvement, KSL Hotel & Resort remains a convenient and well-equipped option for business professionals.
KSL Hotel & Resort is praised for its accessible and convenient location. Guests highlight the ease of accessing the hotel via taxi or Grab, as well as its seamless connection to a nearby mall. The hotel is commended for its accessibility to various local attractions and leisure locations, making it a convenient choice for travelers. Accessibility within the hotel is generally noted as satisfactory with the presence of lifts enhancing mobility across different areas. However, some guests mention the need for improved lift maintenance. Overall, the combination of good location, ease of access to amenities and connectivity to the mall makes KSL Hotel & Resort a favorable option for guests, including those with disabilities.
The pool with a water slide at KSL Hotel & Resort generally provides an enjoyable experience, especially for kids. The dinosaur-themed pool adds an exciting and fun element, making it a hit among younger guests. However, despite the allure of the water slides and the additional attraction of the theme park atmosphere, there are extra charges to use the water slides, which some find disappointing. The cleanliness and maintenance of the water slides could use improvement, as some have found them not up to standard and rusty. Overall, the swimming pool and its surroundings are convenient for families, though the additional fees and upkeep issues might detract from the experience.
The outdoor pool at KSL Hotel & Resort has garnered varied feedback from guests. On the positive side, the hotel boasts a nice outdoor pool which visitors can enjoy, particularly in the morning when it is often paired with the gym for a more complete workout experience. The dinosaur-themed pool receives mixed reactions with some guests noting it is acceptable but not used frequently and an additional entrance fee applies.
However, there are areas where improvement is needed. Guests have pointed out concerns about cleanliness, as the swimming pool area could be better maintained. Additionally, the uneven surface of the pool has been a noted issue, posing a risk of injury. Some guests were also disappointed with the unavailability of towels.
Overall, while the outdoor pool at KSL Hotel & Resort offers a good recreational facility, attention to maintenance and the provision of amenities could enhance the experience further.
KSL Hotel & Resort boasts a water park that has garnered mixed feedback from guests. The dinosaur-themed water park with its exciting slides and facilities geared toward children, is a highlight for many families. The playful dinosaur theme adds an element of fun reminiscent of a prehistoric adventure. However, guests frequently mention the additional charges for access to the water park, which some feel should be complimentary for hotel residents.
Moreover, the maintenance of the water park seems to be an issue with reports of rust on the slides and an overall need for better upkeep. Despite these concerns, the kids' pool and other water facilities offer enjoyment, particularly for younger visitors. Located conveniently next to the swimming pool and attached to a shopping mall, the water park provides a mix of convenience and entertainment.
While some guests appreciate the decent temperature of the showers, the slow water pressure and the overall condition of the water facilities suggest room for improvement. All in all, the KSL Hotel & Resort's water park, especially its dinosaur theme, has strong potential but would benefit greatly from better maintenance and more inclusive access policies.
Location Show Map
Location
Breakfast
However, the feedback isn't universally glowing. Some guests find the morning meal repetitive and in need of variety. It's mentioned that the same menu is served daily with a few reviews noting that the food can sometimes be cold or tasteless. Cleanliness and service generally receive positive remarks, but there are mentions of overcrowding and slow replenishment during busy times, which detracted from the experience.
Value for money is a mixed bag; while some feel it's worth the price, others think it could be more affordable or included in the room rate. A few guests found the breakfast cost high compared to the quality and selection provided. Still, the location of the hotel, near local breakfast spots and a shopping mall, offers alternative dining options.
In summary, KSL Hotel & Resort offers a breakfast experience that many guests enjoy due to its variety and taste. However, improvements in menu diversity, crowd management and pricing could elevate the experience for everyone.
Dinner
However, there are some areas for improvement. The dinner buffet is noted for having a limited selection and guests have reported issues with food not being replenished close to closing time. In-room dining services have room for enhancement with some guests experiencing long waits and challenges in placing orders. Despite these drawbacks, the location offers plenty of good food in and around the hotel, making the dining experience overall satisfactory.
Rooms
The hotel also provides non-smoking rooms and amenities are mostly functional, including mini-fridges and TVs with YouTube and Netflix in some units. Additionally, rooms with impressive views and attractive layouts are appreciated by many visitors.
However, there are notable downsides. Some rooms appear run-down with dim lighting, outdated furniture and maintenance issues such as peeling wallpaper, broken fixtures and non-functioning appliances. Cleanliness can also be inconsistent with reports of dusty surfaces, unpleasant odors and even pests. Several guests noted that basic amenities like sufficient towels and toiletries were lacking and there were delays in room service and check-in.
Despite these issues, the hotel's strategic location near a shopping mall is a definite plus, making dining and entertainment options easily accessible. The overall room experience could benefit from an upgrade to ensure consistency in comfort and cleanliness. If these improvements are made, KSL Hotel & Resort could significantly enhance guest satisfaction.
Beds
However, not all feedback is positive. Some beds are described as hard or too soft and there are occasional comments about the beds being squeaky or the mattresses being old and uncomfortable. Cleanliness issues do arise with some guests pointing out stains on bed sheets, yellowish pillowcases and even bed bug concerns. Several guests also noted that the pillows could be improved with preferences varying from too firm to too soft.
Overall, many guests find the beds at KSL Hotel & Resort to be a strong point, appreciating the comfort and space they provide, despite occasional concerns about cleanliness and mattress quality.
Cleanliness
However, there are numerous concerns regarding cleanliness that need addressing. Some guests reported encountering musty and stale odors, dirty carpets and dusty room conditions. Issues such as stained linens, smelly and damp towels and moldy showerheads were also mentioned frequently. Common areas and specific facilities, including the waiting room and elevators, were said to be dirty with long wait times for the lifts being a recurring inconvenience.
Problems with pests like cockroaches and poor housekeeping services, such as rooms not being cleaned properly or on time, were notable complaints. The recurring issues with smelly and stained towels, sticky vinyl floors and outdated furniture further added to the dissatisfaction.
In summary, while KSL Hotel & Resort does receive praise for its clean and spacious rooms, the overall impression is marred by significant cleanliness issues and maintenance concerns that need urgent attention to improve the guest experience.
Staff
However, some challenges were noted, including reports of unresponsiveness and slow service, particularly during peak times. Several guests experienced issues with non-attentive reception staff and communication barriers with foreign staff members. Instances of unpleasant attitudes and a lack of professionalism in handling queries were mentioned, highlighting areas that need improvement.
Despite these drawbacks, many guests still found the staff's overall performance commendable with notable mentions of a professional and accommodating approach that contributed positively to their stay. The hospitality and cooperative spirit of the staff left a lasting impression on numerous visitors, making them feel welcome and cared for during their time at the hotel.
Wi-Fi
Some guests have experienced no WiFi signal in their rooms with some reporting issues lasting throughout their stay, despite assistance from IT services. There have also been mentions of WiFi being practically non-existent and cases where it requires improvement. Despite these insights, there is a mention of WiFi speed being acceptable in some instances, but these are rare.
Overall, the consensus indicates that while the hotel offers WiFi, it tends to be unreliable and slow, suggesting a need for significant improvements to meet guest expectations.
Gym
Pool
However, the pool can get quite crowded, particularly during peak times, which may affect the overall experience. Cleanliness and maintenance have been highlighted as areas needing improvement with several guests noting dirty water, debris and occasional sand at the bottom of the pool. Some have also mentioned that the pool's water was too cold and that maintenance issues or additional charges dampened their experience.
Despite these drawbacks, the majority of reviews appreciate the pool's size and the fun atmosphere it provides for kids, making the pool area a key feature of the hotel. Improvements in cleanliness and maintenance could significantly enhance the overall experience for all guests.
Parking
However, the parking isn't devoid of issues. The car park is shared with the attached shopping center, leading to limited and often crowded spaces. Some guests reported a long wait to find a spot and the car park layout can be confusing and cumbersome with narrow entrances and poor signage. Additionally, the parking area's upkeep has room for improvement with reports of it being dark, dirty and lacking in security measures. Access to the car park from the registration lobby is not straightforward, further complicating the process for new arrivals.
Despite these drawbacks, the parking at KSL Hotel & Resort meets basic needs and provides some conveniences, such as a secure area and easy exit once parking is validated. Overall, while there are areas that could use improvement, especially regarding clarity and maintenance, the free parking remains a valuable asset for many guests.
Family
The hotel is adjacent to a shopping mall, providing easy access to a variety of dining and entertainment options, which is seen as a significant advantage. The KSL mall's proximity allows for convenient family outings without the need for extensive travel. The hotel's water park and theme park are also noted as popular attractions for children, contributing to the overall family-friendly environment.
Despite the positive aspects, there are some areas that could use improvement. Noise can be an issue, as the rooms are not soundproofed, leading to disturbances from neighboring guests, especially late at night. Additionally, the lack of halal food options may be a drawback for some families.
Overall, KSL Hotel & Resort offers good value for money with its spacious and affordable rooms, family-oriented facilities and convenient location making it a favored choice for family vacations.
Nightlife
On Mondays, guests can explore the nearby night market, a lively event perfect for sampling local food and enjoying the bustling atmosphere. For those staying on other days, the vicinity also hosts many live events, catering to diverse entertainment preferences.
Overall, KSL Hotel & Resort's strategic location near a variety of nightlife venues makes it a suitable choice for visitors eager to experience the local evening culture.
5 Star
However, some aspects fell short of a five-star rating. Several reviews pointed out that the hotel appeared old with carpets wearing off and standard facilities not aligning with five-star expectations, particularly the bathroom amenities. Maintenance issues, especially concerning toilet cleanliness, were a common complaint. Despite these drawbacks, some guests still consider KSL Hotel & Resort as their regular accommodation when traveling to Johor Bahru. Overall, while there are areas for improvement, the hotel provides a satisfactory experience for many visitors.
Business
However, there were some downsides mentioned. Some business-focused facilities, including the business center, were reported closed during certain stays. Additionally, while the room's worktable and TV were appreciated, the limited TV channels left something to be desired for guests staying longer. Finally, the service, particularly during check-in and checkout, was noted to be slow, which may affect the overall efficiency expected by business travelers.
Despite these few areas needing improvement, KSL Hotel & Resort remains a convenient and well-equipped option for business professionals.
Accessible
Pool Water Slide
Outdoor Pool
However, there are areas where improvement is needed. Guests have pointed out concerns about cleanliness, as the swimming pool area could be better maintained. Additionally, the uneven surface of the pool has been a noted issue, posing a risk of injury. Some guests were also disappointed with the unavailability of towels.
Overall, while the outdoor pool at KSL Hotel & Resort offers a good recreational facility, attention to maintenance and the provision of amenities could enhance the experience further.
Water Park
Moreover, the maintenance of the water park seems to be an issue with reports of rust on the slides and an overall need for better upkeep. Despite these concerns, the kids' pool and other water facilities offer enjoyment, particularly for younger visitors. Located conveniently next to the swimming pool and attached to a shopping mall, the water park provides a mix of convenience and entertainment.
While some guests appreciate the decent temperature of the showers, the slow water pressure and the overall condition of the water facilities suggest room for improvement. All in all, the KSL Hotel & Resort's water park, especially its dinosaur theme, has strong potential but would benefit greatly from better maintenance and more inclusive access policies.
Yes, KSL Hotel & Resort has pool(s) that belong to one or more of the following categories: Pool Water Slide, Private Pool, Outdoor Pool, Water Park.
No, a spa isn't available at KSL Hotel & Resort.
No, KSL Hotel & Resort doesn't allow dogs.
No, parking facilities aren't available at KSL Hotel & Resort.
Yes, KSL Hotel & Resort has a gym.
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Hotel in Johor Bahru
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From $54
