Ednam House Hotel
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Summary of reviewsEdnam House Hotel, located in the picturesque town of Kelso on the banks of the River Tweed, is highly regarded for its stunning location. Nestled in beautiful gardens and surrounded by natural beauty, the hotel offers a serene atmosphere that beautifully combines convenience and tranquility. The charming old building exudes character and history, adding a unique touch to the experience. Guests frequently praise the hotel's proximity to both the town's amenities and the peaceful countryside, perfect for exploring and picturesque walks.
Breakfast at Ednam House Hotel is a highlight for many guests, who commend its excellent quality and variety, including options tailored for different dietary needs. The breakfast, often freshly prepared and beautifully presented, is served in a lovely conservatory with superb garden and river views. Despite occasional issues like slow service or lack of certain items, the general consensus is that breakfast at Ednam House is exceptional.
Dinner experiences are also largely positive with guests enjoying delicious, well-cooked and beautifully presented dishes. The hotel offers a good variety of food, including vegan options, in a superb dining environment with lovely views. Nonetheless, some guests feel the menu could benefit from more variety and note that portion sizes can be small and prices high. While the dining ambiance is often praised, there are occasional reports of poor service and overcrowded dining rooms.
The rooms at Ednam House Hotel receive mixed reviews. Many guests appreciate their large size, comfort and cleanliness, often enjoying lovely river views. However, some rooms are described as tired and in need of updating with mentions of stained carpets and minor maintenance issues. Modern facilities and well-equipped bathrooms are appreciated, but some upgrades would enhance the overall experience.
Cleanliness throughout the hotel is generally well-regarded with many guests noting the tidy and well-maintained nature of the rooms and public areas. However, there are occasional critiques about dust, spiderwebs and cleaning lapses in specific areas. Guests often praise the diligent housekeeping staff for maintaining a generally clean and comfortable environment.
The staff at Ednam House Hotel is frequently recognized for their friendliness, helpfulness and attentiveness. Specific members are often highlighted for exceptional service, enhancing the overall guest experience. While there are isolated instances of less professional behavior, the general consensus is that the staff significantly contributes to the positive atmosphere and guest satisfaction.
WiFi at the hotel receives generally positive feedback, though some guests encounter occasional issues with connectivity or slow processes. Parking is ample and free, making it convenient for guests, although some find navigating the parking area challenging at times.
Families and pet owners find Ednam House Hotel particularly accommodating with dog-friendly rooms and suites available and a welcoming attitude towards children and pets. The hotel's accommodating nature extends to family-friendly amenities and special touches that make it a lovely destination for family gatherings and celebrations.
Beds receive varied feedback with many guests finding them comfortable and supportive, while others note issues with older or less comfortable mattresses. The hotel's approachability in addressing bed-related concerns is appreciated, often relocating guests to more satisfactory rooms when issues arise.
As a three-star establishment, Ednam House Hotel offers standard amenities and a generally satisfactory stay. While some guests feel the pricing does not always align with the expected three-star value, particularly in terms of certain amenities needing updates, the quality of food and service is often praised. Business travelers find the hotel convenient for corporate retreats and conferences, appreciating the reliable WiFi, professional staff and ample conference facilities.
Overall, Ednam House Hotel promises a memorable stay due to its stunning location, friendly staff, excellent breakfast and comfortable accommodations. However, attention to detail in room maintenance and varied dining experiences can further enhance the guests' overall experience.
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Breakfast at Ednam House Hotel is a highlight for many guests, who commend its excellent quality and variety, including options tailored for different dietary needs. The breakfast, often freshly prepared and beautifully presented, is served in a lovely conservatory with superb garden and river views. Despite occasional issues like slow service or lack of certain items, the general consensus is that breakfast at Ednam House is exceptional.
Dinner experiences are also largely positive with guests enjoying delicious, well-cooked and beautifully presented dishes. The hotel offers a good variety of food, including vegan options, in a superb dining environment with lovely views. Nonetheless, some guests feel the menu could benefit from more variety and note that portion sizes can be small and prices high. While the dining ambiance is often praised, there are occasional reports of poor service and overcrowded dining rooms.
The rooms at Ednam House Hotel receive mixed reviews. Many guests appreciate their large size, comfort and cleanliness, often enjoying lovely river views. However, some rooms are described as tired and in need of updating with mentions of stained carpets and minor maintenance issues. Modern facilities and well-equipped bathrooms are appreciated, but some upgrades would enhance the overall experience.
Cleanliness throughout the hotel is generally well-regarded with many guests noting the tidy and well-maintained nature of the rooms and public areas. However, there are occasional critiques about dust, spiderwebs and cleaning lapses in specific areas. Guests often praise the diligent housekeeping staff for maintaining a generally clean and comfortable environment.
The staff at Ednam House Hotel is frequently recognized for their friendliness, helpfulness and attentiveness. Specific members are often highlighted for exceptional service, enhancing the overall guest experience. While there are isolated instances of less professional behavior, the general consensus is that the staff significantly contributes to the positive atmosphere and guest satisfaction.
WiFi at the hotel receives generally positive feedback, though some guests encounter occasional issues with connectivity or slow processes. Parking is ample and free, making it convenient for guests, although some find navigating the parking area challenging at times.
Families and pet owners find Ednam House Hotel particularly accommodating with dog-friendly rooms and suites available and a welcoming attitude towards children and pets. The hotel's accommodating nature extends to family-friendly amenities and special touches that make it a lovely destination for family gatherings and celebrations.
Beds receive varied feedback with many guests finding them comfortable and supportive, while others note issues with older or less comfortable mattresses. The hotel's approachability in addressing bed-related concerns is appreciated, often relocating guests to more satisfactory rooms when issues arise.
As a three-star establishment, Ednam House Hotel offers standard amenities and a generally satisfactory stay. While some guests feel the pricing does not always align with the expected three-star value, particularly in terms of certain amenities needing updates, the quality of food and service is often praised. Business travelers find the hotel convenient for corporate retreats and conferences, appreciating the reliable WiFi, professional staff and ample conference facilities.
Overall, Ednam House Hotel promises a memorable stay due to its stunning location, friendly staff, excellent breakfast and comfortable accommodations. However, attention to detail in room maintenance and varied dining experiences can further enhance the guests' overall experience.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
3-Star Hotel
Guest Reviews
Ednam House Hotel in Kelso receives high praise for its remarkable location. The hotel enjoys a picturesque setting on the banks of the River Tweed, offering stunning views and a serene atmosphere. Nestled in the heart of the charming town of Kelso, it combines the convenience of being close to local amenities with the tranquility of the riverside. Guests consistently commend the proximity to both the town center and the peaceful countryside, making it perfect for walks and exploring the area. The beautiful gardens and impressive grounds add to the appeal, providing ample opportunities to enjoy the stunning natural surroundings. The hotel itself, a majestic old building full of character and history, adds to the overall experience with its stylish and comfortable facilities. This prime location, alongside friendly staff and excellent dining options, ensures a memorable stay for visitors.
The breakfast experience at Ednam House Hotel, nestled in a picturesque location near the River Tweed, generally received high praise for its excellent quality and variety. Guests frequently noted that the breakfast was fantastic, offering delicious, locally sourced produce and an extensive selection to cater to different preferences, including Full Scottish, gluten-free and vegan options. The breakfast meals were particularly commended for being freshly prepared, piping hot and beautifully presented.
Many reviews highlighted both the friendly and efficient service provided by the staff during breakfast. Guests enjoyed dining in a lovely conservatory with superb views of the garden and river, adding to the overall positive experience at the hotel.
However, there were some drawbacks that guests pointed out. Issues such as a lack of certain breakfast items, slow service and inconsistencies in food quality were mentioned. Some guests experienced long waits for their meals, while others cited unfriendly or inattentive staff. Additionally, there were occasional complaints about specific breakfast items, such as overly strong coffee or small serving sizes.
Despite these occasional issues, most reviews underscored the high standards of breakfast at Ednam House Hotel with many guests describing it as one of the best they've had. The consistent compliments about the food's taste, the dining environment and the overall experience make it a noteworthy aspect of the hotel stay.
The dinner experience at Ednam House Hotel showcases a range of positive and occasionally less favorable feedback from guests. The food is predominantly praised as delicious, superb and of very high quality with some guests noting a wonderful dining experience and excellent food choices. Dishes are described as well-cooked, beautifully presented and served with a good variety, including special vegan options which were much appreciated.
Guests also frequently highlight the exceptional evening meals, complementing both the taste and presentation. Despite this, there are occasional mentions of menu prices being high and portion sizes being on the smaller side. Some diners expressed that while the overall food quality was commendable, the menu could benefit from greater variety, including more vegetarian options.
The ambiance and service in the dining area received mixed reviews. While the restaurant is often described as superb and offering lovely views, others felt the atmosphere was lacking with some citing poor staffing and service, including instances of dirty uniforms and inattentive service. Specific complaints included the dining room being overcrowded or not enough staff at the bar.
In summary, while the culinary offerings at Ednam House Hotel are largely celebrated for their excellence, there is room for improvement in menu diversity, pricing and overall dining experience.
Ednam House Hotel offers a mixed experience when it comes to its rooms with guests often commenting on their large size and comfortable nature. Many reviews highlighted the cleanliness of the rooms, noting that they were tidy, neat and properly cleaned. Guests appreciated the spaciousness, describing rooms as huge and comfortably cozy with some enjoying lovely views of the river.
However, several reviews mentioned the need for updating and deep cleaning, pointing out that some rooms appeared tired, dated and had stained carpets. Issues such as broken sash cords, rotting window frames and peeling paint were also noted with rooms sometimes being too warm or cramped. Despite these drawbacks, the modern facilities and well-equipped bathrooms were well received, as were the additional toiletries.
For those who had the opportunity to stay in upgraded or suite rooms, the views and space were appreciated, though there were mentions of these rooms still showing signs of wear and needing refurbishment. Overall, while the rooms are mostly clean and comfortable, Ednam House Hotel would benefit from refreshing and maintaining its accommodations to enhance the guest experience fully.
The beds at Ednam House Hotel receive a mix of reviews from guests. Many visitors praise the comfort of their beds, often describing them as comfy, cozy and supportive. Guests also appreciate the warmth and spaciousness of the rooms, which often come with large, clean and well-appointed beds. Some rooms feature huge double beds, typically achieved by pushing two single beds together, which is generally well-received despite minor inconveniences for some visitors.
However, not all experiences are positive. There are several mentions of beds being old, lumpy and extremely uncomfortable with some even referring to mattresses as shot and in dire need of replacement. Issues range from hard mattresses and beds that squeak to the presence of springs coming through. A few guests also reported discomfort with beds that were either too narrow or had a very springy feel. Despite these mixed reviews, the staff is commended for their responsiveness, moving guests to rooms with more satisfactory beds when necessary. Overall, while many find the beds at Ednam House Hotel comfortable, there are notable exceptions that suggest varying experiences.
Ednam House Hotel presents a mixed bag when it comes to cleanliness. Guests have frequently commented on the rooms being very clean and tidy with many describing the spaces as spacious, welcoming and well-maintained by the diligent housekeeping staff. There are specific mentions of spotless bathrooms and daily replacement of towels, contributing to an overall clean and comfortable environment for many visitors.
However, certain critiques cannot be overlooked. Issues such as dust, spiderwebs and mould around the bath and shower have been mentioned. Specific areas such as the skirtings, doors and dining rooms sometimes lacked the necessary attention and some guests noted marks on carpets and dirty windows. Public spaces, including stairwells and carpeting, did not always meet the expected standards and were sometimes described as grubby, while some of the windows and certain areas of the room showed finger marks and other signs of inadequate cleaning.
Despite these concerns, the hotel’s immaculate sections and the character-rich rooms do receive praise. There are positive notes about the regular maintenance in public spaces and the general cleanliness that many guests appreciated. Overall, while Ednam House Hotel has clear strengths in housekeeping, some areas certainly need improvement to meet the consistent high expectations of visitors.
The Ednam House Hotel has garnered overwhelmingly positive reviews for its staff, who are frequently described as friendly, helpful and attentive. Many guests have praised specific members, such as Shirley at reception and Daniel in the dining room, for their exceptional service. The staff's welcoming attitude and willingness to assist have made a lasting impression on many visitors.
However, some reviews indicate occasional issues, such as the presence of only one staff member during dinner service or some staff not appearing engaged or professional. Despite these isolated incidents, the general consensus is that the staff are hardworking, polite and go out of their way to ensure a pleasant stay for all guests.
The front desk, bar and restaurant staff have been particularly noted for their friendliness with several guests highlighting the top-notch service provided in these areas. Overall, Ednam House Hotel is commended for the positive interactions and exceptional service offered by its team, contributing significantly to the guests' enjoyable experiences.
Ednam House Hotel offers a mixed experience with its WiFi service. While many guests reported enjoying good WiFi connectivity during their stay, there are occasional mentions of WiFi issues. It appears that the internet generally works well, although some guests encountered problems with phone services and occasional slow processes. Overall, the majority of remarks regarding WiFi are positive, making it a suitable option for travelers who need to stay connected.
Ednam House Hotel generally offers a commendable parking experience for its guests with an abundance of parking spaces available. Many visitors have appreciated the ample and free parking provided, both on-site and nearby, making it convenient for those traveling by car. The hotel's secure and private parking areas are particularly favored, offering peace of mind for families and guests with specific needs such as disabled parking.
However, some guests have encountered difficulties, particularly on their first day and navigating into parking spaces can be tight at times. An overflow car park, although useful, tends to get muddy and there have been occasional issues with pigeon droppings. Despite these minor setbacks, the general consensus is that parking at Ednam House Hotel is plentiful and sufficiently meets guests' needs.
Located in a great spot, Ednam House Hotel is known for its family-friendly environment and accommodating atmosphere. It stands out as a wonderful option for families with positive notes about its welcoming attitude towards children and dogs alike. Guests highlight that dogs are not only allowed but also well provided for with dog-friendly rooms and suites available. Although there are no specific family rooms, the hotel offers family suites that cater to larger groups. Public areas are accessible to dogs, albeit with some restrictions, such as being allowed downstairs only. Special touches, like wedding upgrades, add to the charm, making it a lovely choice for weddings or family gatherings. The staff's attentiveness, especially towards children, further enhances the overall family-friendly vibe. Overall, Ednam House Hotel seems to provide a warm, inclusive environment for families with children and pets.
Ednam House Hotel presents itself as a reliable and typical three-star establishment, providing standard amenities that meet expectations for its rating. While some guests feel the hotel's cleanliness and hygiene standards require serious attention, others appreciate the basic comforts that align with three-star norms.
Guests have mixed impressions regarding the value with some feeling the pricing aligns more with a higher star rating, particularly praising the quality of food and service which are often considered great. Despite this, there are mentions of the hotel lacking certain essential amenities expected from a three-star hotel and needing investment in its facilities.
Prices can seem elevated, especially considering the demand from nearby attractions like Floors Castle, leading to a sentiment that it offers three-star quality at four-star prices. Overall, it provides a satisfactory stay with standard comforts but with room for improvement to fully justify its cost.
Ednam House Hotel emerges as a solid choice for business travelers, particularly favored for corporate retreats and conferences. The hotel boasts ample conferencing space, including conference rooms and suites, making it suitable for a variety of business events. Guests highlight the effectiveness of the free WiFi with no reported issues, which is crucial for seamless business operations.
The hotel is conveniently located just five minutes from the town center and offers free parking for both business guests and conference attendees. Repeat visitors on business trips appreciate the reliable services with several mentioning that they stay here every time they travel for work.
The staff is recognized for their professional demeanor, particularly in business dealings, adding to the positive experiences of corporate travelers. While the business facilities are described as adequate rather than luxurious, the overall atmosphere and amenities make it a good spot for business meetings and trips with many guests recommending it for professional stays.
Ednam House Hotel emerges as an ideal destination for honeymooners, offering a range of amenities that cater specifically to romantic getaways. The hotel is widely lauded for its perfect location for love birds, making it a lovely choice for both first and second honeymoons. The Honeymoon Suite, in particular, receives high praise for its ambience and comfort, contributing to an overall lovely stay. Guests often describe the venue as a Honeymooners paradise, great for a romantic weekend or even a baby moon. The staff's warm and polite demeanor, particularly when acknowledging special occasions, enhances the intimate experience with honeymoon upgrades and other thoughtful touches being notably appreciated. Whether marking the beginning of a new journey or celebrating years of togetherness, Ednam House Hotel stands out as the perfect place for such memorable moments.
Ednam House Hotel offers a broadly pet-friendly atmosphere, accommodating dogs in various aspects of their services and facilities. Guests frequently mention that dogs are warmly welcomed and allowed in many areas of the hotel, although there are some restrictions like dining rooms. The hotel features dedicated dog-friendly rooms and staff are notably caring and polite regarding pets, enhancing the experience for both the owners and their furry companions. Dogs are not only allowed in public and residential areas but are also offered lovely treats, making their stay enjoyable.
The hotel ensures dogs can enjoy the grounds and many guests appreciate the excellent service provided for their pets, highlighting the specific accommodations and thoughtful touches. Despite a few criticisms about overall cleanliness and occasional barking disturbances, the general consensus is positive towards the hotel's pet-friendly policies. Moreover, the staff's welcoming attitude towards dogs is praised, reflecting the hotel's commitment to creating a comfortable environment for pets and their owners.
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Location
Breakfast
Many reviews highlighted both the friendly and efficient service provided by the staff during breakfast. Guests enjoyed dining in a lovely conservatory with superb views of the garden and river, adding to the overall positive experience at the hotel.
However, there were some drawbacks that guests pointed out. Issues such as a lack of certain breakfast items, slow service and inconsistencies in food quality were mentioned. Some guests experienced long waits for their meals, while others cited unfriendly or inattentive staff. Additionally, there were occasional complaints about specific breakfast items, such as overly strong coffee or small serving sizes.
Despite these occasional issues, most reviews underscored the high standards of breakfast at Ednam House Hotel with many guests describing it as one of the best they've had. The consistent compliments about the food's taste, the dining environment and the overall experience make it a noteworthy aspect of the hotel stay.
Dinner
Guests also frequently highlight the exceptional evening meals, complementing both the taste and presentation. Despite this, there are occasional mentions of menu prices being high and portion sizes being on the smaller side. Some diners expressed that while the overall food quality was commendable, the menu could benefit from greater variety, including more vegetarian options.
The ambiance and service in the dining area received mixed reviews. While the restaurant is often described as superb and offering lovely views, others felt the atmosphere was lacking with some citing poor staffing and service, including instances of dirty uniforms and inattentive service. Specific complaints included the dining room being overcrowded or not enough staff at the bar.
In summary, while the culinary offerings at Ednam House Hotel are largely celebrated for their excellence, there is room for improvement in menu diversity, pricing and overall dining experience.
Rooms
However, several reviews mentioned the need for updating and deep cleaning, pointing out that some rooms appeared tired, dated and had stained carpets. Issues such as broken sash cords, rotting window frames and peeling paint were also noted with rooms sometimes being too warm or cramped. Despite these drawbacks, the modern facilities and well-equipped bathrooms were well received, as were the additional toiletries.
For those who had the opportunity to stay in upgraded or suite rooms, the views and space were appreciated, though there were mentions of these rooms still showing signs of wear and needing refurbishment. Overall, while the rooms are mostly clean and comfortable, Ednam House Hotel would benefit from refreshing and maintaining its accommodations to enhance the guest experience fully.
Beds
However, not all experiences are positive. There are several mentions of beds being old, lumpy and extremely uncomfortable with some even referring to mattresses as shot and in dire need of replacement. Issues range from hard mattresses and beds that squeak to the presence of springs coming through. A few guests also reported discomfort with beds that were either too narrow or had a very springy feel. Despite these mixed reviews, the staff is commended for their responsiveness, moving guests to rooms with more satisfactory beds when necessary. Overall, while many find the beds at Ednam House Hotel comfortable, there are notable exceptions that suggest varying experiences.
Cleanliness
However, certain critiques cannot be overlooked. Issues such as dust, spiderwebs and mould around the bath and shower have been mentioned. Specific areas such as the skirtings, doors and dining rooms sometimes lacked the necessary attention and some guests noted marks on carpets and dirty windows. Public spaces, including stairwells and carpeting, did not always meet the expected standards and were sometimes described as grubby, while some of the windows and certain areas of the room showed finger marks and other signs of inadequate cleaning.
Despite these concerns, the hotel’s immaculate sections and the character-rich rooms do receive praise. There are positive notes about the regular maintenance in public spaces and the general cleanliness that many guests appreciated. Overall, while Ednam House Hotel has clear strengths in housekeeping, some areas certainly need improvement to meet the consistent high expectations of visitors.
Staff
However, some reviews indicate occasional issues, such as the presence of only one staff member during dinner service or some staff not appearing engaged or professional. Despite these isolated incidents, the general consensus is that the staff are hardworking, polite and go out of their way to ensure a pleasant stay for all guests.
The front desk, bar and restaurant staff have been particularly noted for their friendliness with several guests highlighting the top-notch service provided in these areas. Overall, Ednam House Hotel is commended for the positive interactions and exceptional service offered by its team, contributing significantly to the guests' enjoyable experiences.
Wi-Fi
Parking
However, some guests have encountered difficulties, particularly on their first day and navigating into parking spaces can be tight at times. An overflow car park, although useful, tends to get muddy and there have been occasional issues with pigeon droppings. Despite these minor setbacks, the general consensus is that parking at Ednam House Hotel is plentiful and sufficiently meets guests' needs.
Family
3 Star
Guests have mixed impressions regarding the value with some feeling the pricing aligns more with a higher star rating, particularly praising the quality of food and service which are often considered great. Despite this, there are mentions of the hotel lacking certain essential amenities expected from a three-star hotel and needing investment in its facilities.
Prices can seem elevated, especially considering the demand from nearby attractions like Floors Castle, leading to a sentiment that it offers three-star quality at four-star prices. Overall, it provides a satisfactory stay with standard comforts but with room for improvement to fully justify its cost.
Business
The hotel is conveniently located just five minutes from the town center and offers free parking for both business guests and conference attendees. Repeat visitors on business trips appreciate the reliable services with several mentioning that they stay here every time they travel for work.
The staff is recognized for their professional demeanor, particularly in business dealings, adding to the positive experiences of corporate travelers. While the business facilities are described as adequate rather than luxurious, the overall atmosphere and amenities make it a good spot for business meetings and trips with many guests recommending it for professional stays.
Honeymoon
Dog Friendly
The hotel ensures dogs can enjoy the grounds and many guests appreciate the excellent service provided for their pets, highlighting the specific accommodations and thoughtful touches. Despite a few criticisms about overall cleanliness and occasional barking disturbances, the general consensus is positive towards the hotel's pet-friendly policies. Moreover, the staff's welcoming attitude towards dogs is praised, reflecting the hotel's commitment to creating a comfortable environment for pets and their owners.
No, Ednam House Hotel doesn't have any pool.
No, a spa isn't available at Ednam House Hotel.
Yes, Ednam House Hotel welcomes dogs.
Yes, parking facilities are available at Ednam House Hotel.
No, Ednam House Hotel doesn't have a gym.
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