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Summary of reviewsThe Galaxy Hotel in Kraków thrives on its prime location near the Vistula River, providing scenic views and a peaceful atmosphere while being conveniently close to key historical landmarks like the Old Town, Kazimierz district and Wawel Castle. The surrounding amenities, including shopping centers, cafes and restaurants, make it an appealing choice for travelers looking for both convenience and tranquility.
Guests consistently commend the hotel’s breakfast, noting the rich, diverse and high-quality offerings that cater to a wide range of dietary preferences. Polish delicacies and an extensive selection add to the positive dining experience, making it a satisfying start to the day for many. The dinner service also receives high praise for its taste and variety, enhanced by the chef’s expertise and the pleasant dining ambiance.
The rooms at the Galaxy Hotel are frequently described as spacious, comfortable and well-maintained with beautiful views of the Vistula River in some cases. Modern decor and amenities, along with diligent daily housekeeping, contribute to a high standard of cleanliness and comfort. Although minor issues such as noise from nearby streets or occasional maintenance problems are noted, the overall guest experience remains highly positive.
The hotel’s exceptional cleanliness stands out with meticulous attention to detail in both guest rooms and communal areas. The staff is highlighted for their friendly, professional and attentive service, contributing significantly to the welcoming atmosphere and positive guest experiences.
While the Wi-Fi service receives mixed reviews with some guests experiencing connectivity issues, the general feedback leans towards satisfactory. The spa and wellness facilities, though sometimes crowded, are highly valued for their quality and range of services, from saunas to professional treatments. The gym, while praised for its cleanliness and equipment quality, does face criticism for its small size and occasional non-functioning machines.
The pool area garners mixed reactions as well; while appreciated for its cleanliness and added amenities like the jacuzzi, guests often comment on its small size and cold water, which can detract from the overall appeal.
For families, the Galaxy Hotel excels with its child-friendly amenities and activities, ensuring a pleasant experience for both children and parents. Special touches like kids’ pools, playrooms and personalized gifts make it an ideal choice for family vacations.
Overall, the Galaxy Hotel in Kraków is a highly recommended choice for travelers seeking a blend of convenience, comfort and quality service with particular commendations for its cleanliness, dining, family-friendly environment and picturesque location. Show more
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Categories
Hotel with EV Charging Stations
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Room Types
One-Bedroom ApartmentFeaturing a separate bedroom and living room, the suite comes with a minibar and free internet access. Laundry and ironing services, as well as daily newspapers are also included in the price.
Standard Twin RoomThis twin room features an electric kettle, soundproofing and air conditioning.
Business Twin RoomThis extra spacious business twin room features a minibar and free internet access. Laundry and ironing services, as well as daily newspapers are also included in the price.
Standard Queen RoomThis double bed room features an electric kettle, soundproofing and air conditioning.
Business Queen RoomExtra spacious business queen bed room , with a minibar and free internet access. Laundry and ironing services, as well as daily newspapers are also included in the price.
Guest Reviews
8.5
Very Good
Location
The Galaxy Hotel in Kraków exhibits a prime location for those looking to explore the city's rich history and vibrant culture. The hotel is strategically positioned near the Vistula River, offering scenic views and a peaceful atmosphere. Despite being on the outskirts of the central hub, key landmarks including the Old Town, Kazimierz district and Wawel Castle are comfortably accessible by foot within 15-25 minutes. The nearby Schindler Factory and various public transport options enhance the ease of city exploration.
The convenience of having a shopping center, cafes and restaurants nearby provides guests with numerous amenities at their fingertips. The proximity to Kazimierz, a lively district known for its historical significance and attraction spots, adds to the hotel's appeal. The hotel's tranquil setting is complemented by a modern infrastructure, efficient services and clean facilities, making it a practical choice for travelers.
Whether starting the day with an excellent breakfast or winding down in the spa and pool, guests find great value in the Galaxy Hotel's central yet serene location, supportive staff and thoughtful amenities. The hotel manages to offer a balance between being near the city's main attractions and providing a restful retreat from the bustling center.
Breakfast
The reviews for breakfast at the Galaxy Hotel are overwhelmingly positive, highlighting a consistent theme of variety and quality. Guests repeatedly praised the breakfast buffet for its delicious and diverse offerings with many noting that it exceeded their expectations significantly. The spread is described as rich, ample and plentiful, catering to diverse tastes and dietary preferences, making it an excellent choice for a wide range of guests, including vegetarians. The freshness of the products and the superb taste were frequently mentioned, reinforcing the high standards maintained by the hotel.
While there were a few mentions of average or fair experiences, these were vastly outnumbered by the commendations. Guests appreciated the extensive selection of dishes, including Polish delicacies, making it a lavish and satisfying start to their day. The quality was often deemed high with comments on the excellent and friendly breakfast service adding to the positive dining experience.
Overall, the Galaxy Hotel provides an outstanding breakfast experience that satisfies a variety of palates, ensuring that most guests leave the dining area pleased and ready for their day ahead.
Dinner
Dinner at the Galaxy Hotel's restaurant receives high praise for the quality and taste of its food. The meals are often described as delicious with excellent and very good options frequently mentioned. Diners highlighted fresh, tasty and varied buffet tables with standout dishes such as the mega beetroot salad and signature chef’s dinners accompanied by exquisite liqueurs. The cocktails in the bar also garner positive remarks for their taste and variety.
The restaurant offers a pleasant dining experience with recommendations for both the main restaurant and the bistro. The chef is repeatedly praised for culinary expertise and some guests mentioned great culinary workshops for children as a unique and enjoyable activity. The breakfast provided by the hotel also earns accolades for its variety and quality.
Despite the overall positive feedback, some guests express concerns about the high price of dinner for one person and the necessity of making a dinner reservation in advance due to limited space. A few reviews mentioned long waiting times for meals and occasional issues with dish preparation. However, the consistent praise for the food quality and dining experience suggests the Galaxy Hotel's restaurant is a solid choice for guests.
Rooms
Galaxy Hotel offers spacious and comfortable rooms, frequently praised for their cleanliness and modern decor. Rooms often come with amenities such as functioning air conditioning, TV, toiletries and Wi-Fi. Many guests appreciate the beautiful views, especially of the Vistula River, which can be enjoyed directly from their beds in some rooms. Daily housekeeping is a notable positive, contributing to the hotel's reputation for impeccable cleanliness.
The spacious parking and well-maintained bathrooms also add to the convenience. The soundproofing in many rooms ensures a peaceful stay, although some guests did experience noise from nearby streets or connecting rooms. Issues such as non-functioning TV remotes, outdated bathroom fixtures and occasional odd smells have been reported but do not detract significantly from the overwhelmingly positive impressions.
Overall, guests can expect a comfortable stay with all necessary amenities and enjoy the excellent service provided by a friendly and diligent staff. The hotel’s picturesque surroundings and efficient daily maintenance make it an attractive choice for travelers.
Beds
Galaxy Hotel offers a mixed but generally favorable experience when it comes to the comfort of their beds. Many guests highlighted the comfort with numerous mentions of very comfortable beds and cozy bedding, ensuring a restful night's sleep. Large and huge bed options are often available, catering to those who prefer more spacious sleeping arrangements. Clean and tidy rooms further enhance the stay.
However, some reviews note issues with bed size and firmness, indicating that mattresses can sometimes be too soft or springy, leading to discomfort. Small or narrow beds were a recurring critique, especially for taller or adult guests. Specific complaints include plastic fitted sheets and occasional lumps in the mattresses, which detract from the overall sleeping experience. It's apparent that while most guests find the beds satisfactory, there is room for improvement in standardizing bed quality and replacing older or less comfortable mattresses.
Cleanliness
Galaxy Hotel stands out prominently for its exceptional cleanliness, consistently receiving high praise from guests. Visitors repeatedly emphasize the meticulous cleaning standards maintained throughout the hotel. The rooms are described as spotless, tidy and well-organized, often highlighting the daily cleaning service, which ensures that everything remains in pristine condition.
The communal areas, including the modern bathrooms, are kept perfectly clean and well-maintained, reinforcing a sense of orderliness across the entire property. The hotel's atmosphere is further enhanced by clean, pleasant surroundings and comfortable, clean bedding. Functional and modern amenities contribute to a warm, inviting environment.
Guests also commend the friendly and helpful staff, which adds to the overall positive experience of staying at a very clean and family-oriented hotel. The pool area and facilities, while generally clean and fully functional, occasionally receive feedback suggesting room for improvement. However, these instances are rare and do not overshadow the hotel's commitment to maintaining high cleanliness standards.
In summary, Galaxy Hotel's emphasis on cleanliness and guest satisfaction makes it a reliable choice for travelers seeking a tidy, cozy and welcoming stay.
Staff
The Galaxy Hotel has received rave reviews for its outstanding staff, who are frequently described as kind, helpful and incredibly friendly. Guests consistently praise the staff's professional and efficient service, which contributes to a welcoming and pleasant atmosphere throughout the hotel. Every interaction, whether at reception, breakfast or general hotel services, reflects a high level of courtesy and attentiveness that guests appreciate.
The reception team, in particular, stands out for their friendly demeanor and readiness to assist with any inquiries, while the cleaning staff are noted for their meticulous efforts and courtesy. The hotel also garners positive comments for its well-trained employees who demonstrate a sincere eagerness to help, ensuring guests' needs are promptly met.
Furthermore, the service quality extends beyond just politeness—staff members are often cited for their professionalism with many guests noting how the team goes above and beyond to provide excellent customer service. This includes smiling interactions, a willingness to accommodate various requests and maintaining a high standard of cleanliness and organization throughout the hotel.
However, there are occasional mentions of minor disappointments with certain staff members with a few guests experiencing indifferent attitudes or less engagement at times. Despite these rare instances, the general consensus remains overwhelmingly positive, accentuating the dedication and friendliness of the Galaxy Hotel team.
Wi-Fi
The Wi-Fi experience at Galaxy Hotel has received mixed reviews from guests. On the positive side, the Wi-Fi is free and generally accessible throughout the hotel. Many guests found the Wi-Fi to be good, stable and sometimes even fast. There have been mentions of reliable and fast internet with no complaints in some instances. However, other guests reported issues with connectivity, describing the Wi-Fi as unreliable and sometimes slow. There were instances where the connection was weak, unsteady and even unusable. Some guests noted that it could be difficult to connect with the signal barely reaching two bars or getting cut off frequently. Overall, while some guests had a satisfactory experience with the Wi-Fi, others faced problems with its reliability and speed.
Spa
The Galaxy Hotel offers a spa experience that delivers both a high level of value and a range of professional treatments in a clean and family-oriented environment. Guests frequently remarked on the excellent quality and varied facilities available, including saunas, a hammam, whirlpool and a range of massage services. The relaxation and wellness areas are particularly appreciated, being pleasant and well-maintained.
The professional spa treatments in a relaxing environment were highly praised. Many guests found the spa area to be clean, well-maintained and functional, though admittedly small and often crowded. Booking the spa area in advance is necessary, which some guests noted as a slight inconvenience but manageable overall. Despite a few instances of specific facilities like the Jacuzzi and whirlpool not functioning properly, the general consensus is that the spa is fantastic.
Besides the technical aspects, guests also appreciated the pleasant and helpful staff, who contributed to a positive experience. The rooms associated with the spa were noted to be well-tempered and convenient, further enhancing guests' relaxation.
While there were a few minor grievances related to cleanliness in the wellness area and occasional confusion regarding the changing facilities, these did not overshadow the overwhelmingly positive feedback. The spa and wellness facilities are considered great additions to the hotel, making it a highly recommendable choice for visitors seeking a restful and rejuvenating stay.
Gym
Guests at Galaxy Hotel seem to appreciate its comprehensive wellness offerings, especially highlighting the presence of a sauna, swimming pool and a fitness center. The gym is frequently praised as being fantastic and well-equipped, providing a solid base for guests not willing to skip their workouts during travel. However, the space is often described as small and cramped with several mentions of limited and outdated equipment, including having only one treadmill and some non-functioning machines. Despite these size constraints, the fitness center is generally well-received for being clean and maintaining a high standard of equipment quality. The spa area and wellness zones also garner positive remarks for their cleanliness and amenities, adding to the overall wellness experience available at the hotel.
Pool
Guests at Galaxy Hotel have a mixed experience with the pool facilities. While many praise the pool for being beautiful, clean and part of a well-maintained wellness area, a frequent criticism is that the water is too cold, which makes the pool less inviting. The size of the pool also garners attention; it is repeatedly described as small, shallow and sometimes overcrowded. Despite these issues, the pool area is noted as nice and the hotel offers good gym facilities and a fun kids' corner. The presence of a jacuzzi and additional spa facilities, although sometimes not functioning, adds to the overall appeal. The pool area is included in the price, but there are restrictions such as limited operational hours and the need for prior booking, possibly due to Covid guidelines. Overall, while the pool has its highlights, the cold water and limited space seem to impact guests' satisfaction.
Family
Galaxy Hotel stands out as a superb destination for families, particularly for those traveling with children. The hotel offers a variety of activities and facilities designed to ensure a pleasant stay for even the youngest guests. The kids' pool is a highlight with special amenities like diapers allowed to create a safe and enjoyable swimming experience. A dedicated kids' corner and playroom provide endless fun and entertainment, featuring luxurious settings and abundant play equipment.
The hotel goes the extra mile to cater to families by providing essential gadgets such as cots, baby bathtubs, potties and food warmers. The attention to detail extends to meal times with a special breakfast table for kids and a rich menu tailored to younger palates. Each child is welcomed with a gift, adding a personal touch to their stay.
The rooms are well-prepared for families, featuring comfortable beds, clean spaces and thoughtful amenities including utensils for children. The hotel's staff is praised for their great service and friendly approach towards kids, ensuring a pleasant and hassle-free experience for parents.
Overall, Galaxy Hotel excels in offering a family-friendly environment with a broad range of amenities and activities for children, making it a highly recommended choice for a family-oriented vacation.
4 Star
The Galaxy Hotel is seen as a mixed bag when it comes to its four-star rating. Many guests affirm that the hotel meets the standard of a four-star facility, mentioning well-maintained amenities and services that align with their expectations. Positive reviews highlight excellent service and good food standards, reinforcing the hotel's reputation as one of the best in its category.
However, not all feedback is glowing. A number of guests feel that certain aspects, such as missing bathrobes and slippers, fall short of a true four-star experience. Some find the hotel expensive and somewhat dated, questioning whether it truly deserves its four-star rating. While many appreciate the overall quality and are satisfied, others believe the rating is exaggerated and that the hotel does not entirely meet the four-star standard.
Business
Galaxy Hotel caters well to business travelers, offering a range of amenities and services designed to meet professional needs. The hotel is conveniently situated for business purposes, providing good accessibility and a quiet environment ideal for focused work. Its noteworthy facilities include meeting rooms and small conference spaces, all of which are technologically equipped to support presentations and collaborations. Additionally, chrome casting capabilities are available in these spaces, enhancing the functionality for business meetings. The connected workspaces and business-friendly amenities further augment the hotel's appeal for business trips, making it a practical choice for professionals.
Accessible
Galaxy Hotel is noted for its commendable accessibility features, making it a suitable choice for guests with disabilities. The hotel offers wheelchair accessibility with no stairs at the entrance and lifts available to facilitate movement within the premises. The adapted rooms and a fully equipped gym enhance the stay for guests with limited mobility. The staff are accessible and well-attuned to the needs of all guests.
The hotel's strategic location provides easy access to historic sights and a nearby wheelchair-accessible park, appealing to those keen on exploring the area. While there was an isolated incident involving an elevator malfunction, the overall facilities, including elevator access, remain dependable. Additionally, the hotel is considered safe and comfortable for elderly guests, further bolstered by its proximity to key attractions. Despite one mention of standard rather than exceptional accessibility, the Galaxy Hotel generally upholds excellent standards in catering to the needs of all guests.
Indoor Pool
The Galaxy Hotel boasts a small yet charming indoor pool that caters well to children and families. The pool, which is part of the hotel's spa facilities, includes a jacuzzi and is well-maintained and covered. Despite being described as cozy and perfect for family use, some guests noted that the indoor pool can be quite cold, even with heating. The pool is part of a compact swimming complex, making it an ideal spot for a relaxing dip, but it might not fully meet the expectations of those looking for a warmer swim. Alongside the pool, the spa zone also features an indoor sauna, enhancing the relaxation experience. Overall, the indoor pool is a pleasant addition to the hotel's amenities, particularly appealing to families and those seeking a tranquil retreat.
Romantic
The Galaxy Hotel exudes romance, making it an ideal destination for couples seeking a luxurious and intimate getaway. The hotel features a calming spa zone and intimate spa treatments, perfect for relaxation. Guests rave about the romantic setting with scenic views that enhance the experience. The rooms are described as very clean and imbued with a romantic vibe, complete with bathrobes for extra comfort.
Couples can indulge in a romantic dinner at the on-site restaurant, where a bottle of red wine sets the mood for an unforgettable evening. The hotel's accommodations are fantastic with amenities like a swimming pool adding to the allure. The Galaxy Hotel goes above and beyond to provide a couple-friendly space that is great for a romantic getaway, ensuring every stay is totally worth it and more.
Dog Friendly
The Galaxy Hotel is highly praised for its exceptional dog-friendly approach, making it a standout option for travelers with pets. Guests consistently note the supportive and welcoming atmosphere for dog owners, which starts with a friendly greeting upon arrival and extends throughout the entire stay. The hotel is well-equipped with pet-friendly facilities including areas specifically designated for dogs, a park and even a pool. The reception area thoughtfully provides water bowls for pets, ensuring every detail is covered for a comfortable stay.
Additionally, the hotel staff is commended for their friendliness towards animal guests, enhancing the overall experience for both pets and their owners. Rooms are clean, nicely furnished and spacious, offering cozy amenities like blankets laid over beds for extra protection. Guests also appreciate the maintained pet services and facilities, contributing to a worry-free stay. The hotel's provision of a list of dog-friendly attractions and other supportive features underlines its commitment to ensuring a pleasant experience for traveling pets and their owners. This attention to detail ensures that pets are not only allowed but also genuinely welcomed, making the Galaxy Hotel a fantastic choice for those traveling with dogs.
Yes, Galaxy Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Galaxy Hotel.
Yes, Galaxy Hotel welcomes dogs.
Yes, parking facilities are available at Galaxy Hotel.