Novotel Kraków City West
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Summary of reviewsNovotel Kraków City West presents a strategic lodging choice situated conveniently between Kraków's city center and the airport. This location, while not in the heart of the city, boasts excellent connections via public transportation, making key attractions like the Old Town and Wawel Castle easily accessible. Guests appreciate the quiet and safe ambiance of the hotel's surroundings, which offer a peaceful retreat. Nearby amenities, spacious parking (available for a fee) and beneficial proximity to office buildings make it especially appealing to both business travelers and families.
The hotel's breakfast experience is a standout with guests frequently highlighting the wide variety and quality of the food. The buffet caters to different dietary needs, including gluten-free options and is praised for its delicious and fresh offerings. Children also enjoy the complimentary breakfast and thoughtful touches like a sweets corner, contributing to the positive reviews.
Dinner at the hotel's restaurant also garners positive feedback. Guests commend the diverse and tasty menu choices with highlights including steaks, salads and pizza. The ambiance is lively and family-friendly and the service receives praise for being attentive and accommodating. Despite some mentions of high prices and occasional average meals, the overall dining experience is well-regarded.
The rooms at Novotel Kraków City West are typically described as spacious, comfortable and clean. Guests appreciate the amenities such as coffee machines and separate toilets. Family-oriented features such as themed rooms and children's activities add to the hotel's appeal. However, some guests note that certain rooms could benefit from modern updates.
Cleanliness is a strong point for the hotel with guests consistently praising the immaculate conditions of both rooms and public areas. The dedication of the staff in maintaining high standards of hygiene contributes to a comfortable and hospitable environment.
Staff members at the hotel frequently receive commendation for their friendliness, professionalism and helpfulness. Efficient check-in and check-out processes, attentive service and good English proficiency enhance guests' experiences.
Free Wi-Fi is available throughout the hotel and while most guests find the connection smooth and reliable, there are occasional reports of weak signals in some areas, particularly on higher floors.
The gym, although small, is well-equipped and available 24/7, meeting basic workout needs. Guests appreciate the additional leisure activities like a football table and PlayStation, as well as the presence of a professional trainer.
The swimming pool sees mixed reviews. While it's appreciated by families and noted for its cleanliness and design, some guests find it small, crowded and too cold. Maintenance issues and operational hours also affect guest experiences.
Parking is ample and convenient, though the associated fees are often considered high, given the hotel's location. Some guests suggest that parking costs could be lower or included in the stay.
In summary, Novotel Kraków City West offers a practical and comfortable stay with several standout features such as an excellent breakfast, friendly staff and clean accommodations. While there are areas for improvement, particularly with the pool and certain room updates, the overall experience is positive, making it a recommended choice for both business and leisure travelers.
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The hotel's breakfast experience is a standout with guests frequently highlighting the wide variety and quality of the food. The buffet caters to different dietary needs, including gluten-free options and is praised for its delicious and fresh offerings. Children also enjoy the complimentary breakfast and thoughtful touches like a sweets corner, contributing to the positive reviews.
Dinner at the hotel's restaurant also garners positive feedback. Guests commend the diverse and tasty menu choices with highlights including steaks, salads and pizza. The ambiance is lively and family-friendly and the service receives praise for being attentive and accommodating. Despite some mentions of high prices and occasional average meals, the overall dining experience is well-regarded.
The rooms at Novotel Kraków City West are typically described as spacious, comfortable and clean. Guests appreciate the amenities such as coffee machines and separate toilets. Family-oriented features such as themed rooms and children's activities add to the hotel's appeal. However, some guests note that certain rooms could benefit from modern updates.
Cleanliness is a strong point for the hotel with guests consistently praising the immaculate conditions of both rooms and public areas. The dedication of the staff in maintaining high standards of hygiene contributes to a comfortable and hospitable environment.
Staff members at the hotel frequently receive commendation for their friendliness, professionalism and helpfulness. Efficient check-in and check-out processes, attentive service and good English proficiency enhance guests' experiences.
Free Wi-Fi is available throughout the hotel and while most guests find the connection smooth and reliable, there are occasional reports of weak signals in some areas, particularly on higher floors.
The gym, although small, is well-equipped and available 24/7, meeting basic workout needs. Guests appreciate the additional leisure activities like a football table and PlayStation, as well as the presence of a professional trainer.
The swimming pool sees mixed reviews. While it's appreciated by families and noted for its cleanliness and design, some guests find it small, crowded and too cold. Maintenance issues and operational hours also affect guest experiences.
Parking is ample and convenient, though the associated fees are often considered high, given the hotel's location. Some guests suggest that parking costs could be lower or included in the stay.
In summary, Novotel Kraków City West offers a practical and comfortable stay with several standout features such as an excellent breakfast, friendly staff and clean accommodations. While there are areas for improvement, particularly with the pool and certain room updates, the overall experience is positive, making it a recommended choice for both business and leisure travelers.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Located strategically between Kraków's city center and the airport, Novotel Kraków City West offers convenient accessibility for both tourists and business travelers. While the hotel isn't situated in the heart of the city, it compensates with an excellent connection to public transportation with bus stops right outside the hotel that can whisk guests to the Old Town, Wawel Castle and other key attractions within 10 to 25 minutes.
The hotel's location is particularly praised for being quiet and safe, providing a calm retreat away from the city's hustle and bustle. Nearby amenities such as convenience stores and easy highway access add to its appeal. For those arriving by car, a spacious parking lot is available, though it comes with a fee.
Business travelers will find the proximity to many office buildings beneficial and families appreciate the hotel's family-friendly atmosphere and recreational options like a swimming pool and foosball. Despite its distance from the center, most reviewers found the public transportation options very effective, making it easy to explore Kraków without the need for a car. Furthermore, the proximity to the airport makes early morning flights or late evening arrivals manageable.
Overall, Novotel Kraków City West stands out for its strategic location, efficient public transportation links and quiet surroundings, making it a practical choice for visitors looking to balance accessibility with tranquility while exploring Kraków.
Novotel Kraków City West offers an impressive breakfast experience that consistently receives high praise from guests. Visitors highlight the breakfasts as delicious, varied and abundant with a wide selection of dishes that cater to different dietary needs, including gluten-free options. The quality and freshness of the food, alongside a diverse range of sweet and savory items, make the morning meal a standout feature with croissants and preserves frequently noted as exceptional.
Guests appreciate the polished presentation and efficient, friendly service in the dining area. The buffet style ensures a hearty and satisfying start to the day with something for everyone, from international visitors to locals. Despite occasional mentions of crowded conditions and short waits for seating or service, the overall feedback underscores the excellent standard and variety available.
Families particularly benefit, as breakfast is complimentary for children and the hotel provides thoughtful touches like a sweets corner, adding to the appeal. The consistently positive reviews affirm that the breakfast experience at Novotel Kraków City West significantly enhances the hotel's overall guest satisfaction.
Dinner at the Novotel Kraków City West generally receives positive feedback from its guests. The restaurant offers a diverse menu with both breakfast and à la carte dishes that are often praised for their delicious taste, quality and innovative options. Guests have highlighted the enjoyable meals, noting particularly tasty steak and salads, well-presented dishes and quality gluten-free bread. The pizza also stands out as being very worthwhile, paired with a nice wine selection.
Despite some guests mentioning average or terrible quality meals, particularly with specific dishes like tartare and steak, the general consensus is that dinner at the restaurant is good with many finding the food excellent and the prices very reasonable. The atmosphere is lively and laid-back, especially welcoming to families with children due to features like a play corner and other entertainment options.
Service receives commendations for being attentive and accommodating, even during late hours, as the restaurant remains open until late in the evening, making it convenient for those returning from long trips. Although some reviews pointed out the high prices and a limited menu, the overall dining experience, bolstered by friendly service and a comfortable setting, is positively received.
In conclusion, while not without its shortcomings, dinner at Novotel Kraków City West is generally considered a good dining choice with many guests enjoying delicious food and commendable service in a pleasant environment.
Novotel Kraków City West generally receives positive feedback for its rooms with many guests praising their spaciousness and cleanliness. The rooms are described as large and comfortable, often well-equipped with amenities such as coffee machines, separate toilets and bathtubs. The comfortable beds add to the comfort, making it a relaxing stay for couples and families alike. Rooms dedicated to families with children are particularly appreciated with themes and plenty of space to move around.
Despite a largely positive reception, a few reviews hint at areas needing improvement. Some guests noted that certain rooms are outdated, reflecting styles from decades past and could benefit from modern renovations. Others remarked that some facilities felt old or worn out and not all rooms come equipped with the expected modern conveniences. Issues like high room temperature, lack of air conditioning or minor maintenance problems were also mentioned but were generally resolved quickly by the attentive hotel staff.
For families, the hotel provides additional perks such as themed rooms and activities for children, which are especially appreciated. However, certain family-focused amenities like sofa beds and specific kids' themes are not consistently available to all guests.
Overall, the Novotel Kraków City West offers a comfortable and spacious lodging experience with clean and quiet rooms that cater well to both individual travelers and families. While some rooms could use a contemporary update, the overall functionality and hospitality make it a reliable choice.
Novotel Kraków City West offers a range of bed experiences, receiving mixed feedback. The majority of guests praised the beds for their comfort, highlighting statements like 'very comfortable beds', 'super comfy bed' and 'beds are very comfortable'. Many also appreciated the large size and clean condition of the beds, emphasizing comfortable and soft bedding, suitable for a restful sleep. Phrases such as 'big and comfortable bed', 'mega large and comfortable bed' and 'wide double beds' indicate the generous bed proportions that guests often found appealing.
However, not all reviews were positive. Several guests found the beds too soft or too firm, resulting in discomfort with some describing the beds and pillows as very uncomfortable. Sofa beds, often used as extra sleeping arrangements, were commonly criticized for being unsuitable and uncomfortable, especially for two people. Challenges noted include the narrowness of some beds and the presence of old, hard spring mattresses.
Despite these drawbacks, the overall sentiment leans towards positive with many guests enjoying the comfortable and well-maintained bedding, making it a recommended feature of the hotel for those prioritizing a good night’s sleep.
Novotel Kraków City West receives widespread praise for its exceptional cleanliness. Guest reviews consistently highlight the spotless nature of the entire hotel, from the public areas to individual rooms. Rooms are described as being very clean, spacious and well-maintained with daily cleaning services ensuring immaculate conditions. The hotel's commitment to cleanliness extends to the bathrooms, bathtubs and hallways, all of which are noted as meticulously cleaned. Guests appreciate the clean and modern atmosphere with tidy and comfortable accommodations contributing to a pleasant stay.
The hotel also receives high marks for the cleanliness of its public spaces and facilities. Common areas like the pool and elevators are generally well-kept, though a few reviews mention that certain amenities like the pool's cleanliness and the condition of carpets could use some improvement.
The dining areas are clean and well-organized with guests enjoying the varied and delicious breakfast options. The hotel's staff are praised not only for their friendly service but also for their role in maintaining the high standards of cleanliness throughout the property.
Overall, Novotel Kraków City West stands out for its dedication to providing a clean and comfortable environment, making it a recommended place for travelers looking for a well-maintained and hygienic stay.
The staff at Novotel Kraków City West consistently receive high praise from guests. Visitors commend the hotel's team for being friendly, helpful and highly professional. The reception staff, in particular, are often highlighted for their welcoming and attentive service, efficiently handling check-in and check-out and being ready to assist with any needs or questions. Many guests appreciated the friendly demeanor of the room service, bartenders and restaurant staff, noting the excellent customer service across various areas of the hotel. The staff's ability to speak good English and their prompt responses to requests further enhance the overall positive experience. Moreover, the staff's attentiveness, polite manner and genuine kindness left a lasting impression on guests, making their stay genuinely pleasant. Overall, the personnel at Novotel Kraków City West play a significant role in ensuring that guests feel welcome and well cared for during their stay.
Novotel Kraków City West provides free Wi-Fi throughout the hotel and many guests found the wireless internet to be excellent with smooth and fast connections in various parts of the premises. The service generally worked well, even supporting multiple devices simultaneously and was particularly reliable in the lobby. Despite these positive experiences, several visitors reported intermittent issues, such as weak signals in some rooms and disconnected Wi-Fi on higher floors, like the 11th. While wifi worked well for most, a few guests felt that the coverage could be improved. In summary, the hotel's Wi-Fi service is generally well-regarded but could benefit from consistent reliability across all areas.
The gym at Novotel Kraków City West elicits mixed feelings from guests, although the general tone leans towards functionality and convenience. Many visitors highlight that the gym is small, yet well-equipped, featuring essential cardio machines such as treadmills and exercise bikes. It's noted that the gym, although compact, includes sufficient equipment to cater to basic workout needs.
Some guests praise the gym for being available 24/7, adding to its convenience. The fitness area is often mentioned alongside other amenities such as a swimming pool, which together provide a comprehensive fitness offering. Descriptions like functional, well-equipped and sufficient suggest that despite its size, the gym meets the needs of most guests.
Complimentary access to the gym is appreciated and the availability of additional leisure activities such as a football table and PlayStation enhances the overall appeal. The presence of a professional trainer named Kamil has been positively noted by some reviewers, indicating good service for those looking to train.
However, there are criticisms regarding the gym's limited space and equipment with some describing it as poorly equipped. Nevertheless, the consensus seems to be that while the gym is small and may not cater to more rigorous fitness enthusiasts, it offers a satisfactory experience for a basic workout routine.
The swimming pool at Novotel Kraków City West receives mixed reviews from guests. While many express satisfaction with the cleanliness and maintenance of the pool area, noting it as enjoyable and functional, others find it lacking in several aspects. Families with children appreciate the pool, particularly the children's zone with toys and the fact it’s free for kids under 5. However, the pool is often described as small and crowded, which can limit swimming for adults and make it unsuitable for non-swimmers or children due to its depth and cold water.
Specific mentions highlight the pool's cleanliness and nice design, but the water temperature is frequently noted as cold, which detracts from the experience. Guests also comment on the pool's maintenance with occasional mentions of dirty or murky water. The need for renovations and refreshing has been suggested by some.
The operational hours and the requirement for reservations due to COVID-19 restrictions also impact the convenience for guests, making the pool area crowded at times. Despite these downsides, the pool remains a nice additional facility for many, especially families who find it a "nice relaxing pool" and enjoyed by children during their stay.
When it comes to parking at Novotel Kraków City West, guest reviews highlight both positive and negative aspects. The hotel offers ample and spacious parking, making it convenient for guests to find a spot without much difficulty. Many appreciated the ease of parking and the abundance of available spaces. The parking area is large and there is also some free parking available right outside the hotel for up to two hours, which adds to its convenience.
However, a recurring point of concern among guests is the cost associated with parking. The daily fee, often cited as ranging from 40 PLN to 60 PLN, is considered steep by many, especially given the hotel's distance from the city center. Some guests felt that the high parking fees were unreasonable and would have preferred if parking was included in the stay or offered at a lower rate. This sentiment is reinforced by the perception that the parking cost is not justified by the location or the amenities provided.
Additionally, there were isolated mentions of less convenient aspects such as the entrance and exit of the parking lot being somewhat troublesome and a lack of information regarding facilities for electric vehicles.
Overall, while the convenience and availability of parking at Novotel Kraków City West receive positive feedback, the high associated costs leave some guests seeking more value for money.
Novotel Kraków City West offers several options for electric vehicle charging. Guests highlighted the availability of EV charging stations at the hotel, praising the well-managed system that provides efficient charging. Several reviews noted that the charging stations are suitable for various electric vehicles and are located conveniently close by. While some guests mentioned limited access and occasional occupation by non-electric cars, the overall sentiment reflects positively on the hotel's commitment to supporting electric vehicle owners. Despite the need for clearer information provided at booking and suggestions for additional conveniences like EV-GCC providers, Novotel Kraków City West stands out as a practical choice for eco-conscious travelers needing reliable charging facilities.
Novotel Kraków City West is an exceptional destination for families traveling with children. From the moment of arrival, families will find the hotel to be extremely accommodating with spacious family rooms and a variety of custom family-friendly areas. The atmosphere is consistently family-oriented, ensuring that both parents and children feel comfortable and engaged throughout their stay.
The hotel offers a plethora of activities tailored specifically for young guests, making it a vibrant and enjoyable place for children. There are dedicated play areas equipped with games like PlayStation, a foosball console, board games and even a room decorated with dinosaurs. For creative young minds, coloring books and crayons are available, adding a touch of fun to their stay. The children's corner at the reception and themed rooms add an extra layer of excitement.
Water enthusiasts will appreciate the hotel's swimming pool, which includes designated family sections and a children’s pool. The pool is divided into deep and shallow areas, perfect for varying ages and swimming abilities. Children often find this area highly enjoyable, making it a key highlight of their vacation.
Dining is also family-inclusive with breakfasts featuring options specifically for kids, ensuring that even mealtimes are enjoyable and stress-free. The hotel's friendly and professional staff further enhance the family experience by providing exceptional service and attending to family needs promptly.
Despite a few mentions of family rooms being relatively small or having thin mattresses on some children's beds, the overall comfort remains high with clean, large rooms and comfortable double beds. The pullout beds and four-bed accommodations comfortably fit families of four.
In conclusion, Novotel Kraków City West stands out as a premier choice for family vacations, offering a vast array of children’s activities and amenities, a family-friendly atmosphere and dedicated service to ensure a memorable and pleasant stay for both parents and their little ones.
Novotel Kraków City West garners consistent praise for its cleanliness and comfort, closely aligning with four-star standards expected by discerning guests. The hotel exudes a luxury feel, sophisticated interior and modern amenities, enhancing the appeal of its well-maintained facilities. Guests appreciate the hotel's excellent service, noting the very friendly and helpful staff as a standout feature contributing to its high distinction. The hotel offers a range of cuisine in its great restaurant, complemented by the convenience of a well-connected location to the city.
However, opinions vary on whether the hotel's facilities fully meet contemporary four-star quality with some guests remarking that the standard appears to be stuck in the 90s or falling short of the rating. While many reviews affirm the hotel's quality and commend the pool and spa amenities, others indicate that the hotel might resemble a three-star establishment based on certain aspects of room and facility standards. Despite this, the overall experience is positively viewed, particularly in terms of the service provided and the balanced quality-to-price ratio for a four-star hotel.
Novotel Kraków City West caters exceptionally well to business travelers, offering a range of business-friendly facilities and services. The hotel is considered ideal for both business and leisure trips with its well-kept amenities, convenient location and a family-friendly environment. Business suites are particularly appreciated for their comfort and many guests commend the practical meeting and conference rooms available for corporate events.
The business center and amenities, including a fitness center and a superb underground cafe, add value to the stay. The hotel maintains a good business environment, described as business-oriented with excellent service and employees who are focused and polite. Transport facilities are well-managed, though it's noted that the hotel may not be the best choice for pure city sightseeing.
With a pool available and a precise service likened to a Swiss watch, guests find the hotel well-suited for short or extended stays, making it one of the best business accommodations. For those needing to work from their rooms, the hotel provides good work desks and chairs, ensuring comfort during their stay. Despite a few minor drawbacks, such as occasional difficulty in quick contact with reception, the overall feedback underscores the hotel's solid reputation for business-related stays.
Novotel Kraków City West boasts a solid reputation for accessibility, offering various features to accommodate guests with disabilities. The hotel is accessible by city bus with bus stops conveniently located within walking distance, making transportation to the city center straightforward. Reviewers appreciated the reliable and well-connected transport links, particularly beneficial for workers.
The hotel is equipped with accessible amenities, including rooms and common areas suitable for wheelchairs and strollers. Handicap access is dependable and the facilities cater well to individuals with mobility issues. The accessible bathrooms are well-equipped with necessary amenities, ensuring comfort for all guests.
Despite some challenges, particularly for elderly guests and the occasional issue with the elevators, most guests found the overall hotel accessibility to be good. The elevators, although occasionally slow or faulty, are generally fast when functioning properly.
The hotel’s emphasis on safety and security adds to the convenience, making it a reliable option for travelers with disabilities. However, a few reviewers noted that getting into the rooms could be problematic and the glass screen by the bathtub might be an issue for those with reduced mobility.
Overall, while there are minor areas for improvement, Novotel Kraków City West remains a good choice for guests seeking accessible accommodations with dependable facilities and convenient transportation options.
The indoor pool at Novotel Kraków City West receives a mix of feedback from guests with several positive aspects highlighted. Many reviewers appreciate the availability and cleanliness of the pool, noting it as a well-maintained facility that enhances their stay. The pool's temperature is generally considered comfortable by some, while others find it on the colder side. Its depth is praised, making it suitable for various uses and families particularly enjoy the separate children's area.
Though some guests find the pool to be small and occasionally crowded, it still serves as a fun and relaxing amenity. The indoor pool is available throughout the day, contributing to its convenience. Despite its limited size, the pool's overall maintenance and safety standards are well-regarded. This indoor pool is a valuable inclusion in the hotel's range of amenities, although a few guests express a desire for a larger space to accommodate more users comfortably.
Novotel Kraków City West provides a welcoming environment for guests traveling with pets. The hotel is recognized for being pet-friendly with dogs accepted and rooms available on request specifically for guests with dogs. This makes it a suitable accommodation for families with pets. Additionally, the possibility of bringing a pet enhances the convenience for travelers who prefer not to leave their furry friends behind.
However, the hotel does have its limitations in terms of dog-friendly areas with designated zones being somewhat scarce and often subject to availability. This can restrict the freedom of movement for pets within the premises and in some cases, dog management could be improved to reduce disturbances caused by noise, such as barking in the lobby.
Despite these challenges, Novotel Kraków City West remains a viable option for pet owners due to its overall accommodating approach towards animals. For those planning a stay, it is advisable to inquire in advance about the availability of pet-friendly rooms and the specific zones where pets are allowed.
Location Show Map
Location
The hotel's location is particularly praised for being quiet and safe, providing a calm retreat away from the city's hustle and bustle. Nearby amenities such as convenience stores and easy highway access add to its appeal. For those arriving by car, a spacious parking lot is available, though it comes with a fee.
Business travelers will find the proximity to many office buildings beneficial and families appreciate the hotel's family-friendly atmosphere and recreational options like a swimming pool and foosball. Despite its distance from the center, most reviewers found the public transportation options very effective, making it easy to explore Kraków without the need for a car. Furthermore, the proximity to the airport makes early morning flights or late evening arrivals manageable.
Overall, Novotel Kraków City West stands out for its strategic location, efficient public transportation links and quiet surroundings, making it a practical choice for visitors looking to balance accessibility with tranquility while exploring Kraków.
Breakfast
Guests appreciate the polished presentation and efficient, friendly service in the dining area. The buffet style ensures a hearty and satisfying start to the day with something for everyone, from international visitors to locals. Despite occasional mentions of crowded conditions and short waits for seating or service, the overall feedback underscores the excellent standard and variety available.
Families particularly benefit, as breakfast is complimentary for children and the hotel provides thoughtful touches like a sweets corner, adding to the appeal. The consistently positive reviews affirm that the breakfast experience at Novotel Kraków City West significantly enhances the hotel's overall guest satisfaction.
Dinner
Despite some guests mentioning average or terrible quality meals, particularly with specific dishes like tartare and steak, the general consensus is that dinner at the restaurant is good with many finding the food excellent and the prices very reasonable. The atmosphere is lively and laid-back, especially welcoming to families with children due to features like a play corner and other entertainment options.
Service receives commendations for being attentive and accommodating, even during late hours, as the restaurant remains open until late in the evening, making it convenient for those returning from long trips. Although some reviews pointed out the high prices and a limited menu, the overall dining experience, bolstered by friendly service and a comfortable setting, is positively received.
In conclusion, while not without its shortcomings, dinner at Novotel Kraków City West is generally considered a good dining choice with many guests enjoying delicious food and commendable service in a pleasant environment.
Rooms
Despite a largely positive reception, a few reviews hint at areas needing improvement. Some guests noted that certain rooms are outdated, reflecting styles from decades past and could benefit from modern renovations. Others remarked that some facilities felt old or worn out and not all rooms come equipped with the expected modern conveniences. Issues like high room temperature, lack of air conditioning or minor maintenance problems were also mentioned but were generally resolved quickly by the attentive hotel staff.
For families, the hotel provides additional perks such as themed rooms and activities for children, which are especially appreciated. However, certain family-focused amenities like sofa beds and specific kids' themes are not consistently available to all guests.
Overall, the Novotel Kraków City West offers a comfortable and spacious lodging experience with clean and quiet rooms that cater well to both individual travelers and families. While some rooms could use a contemporary update, the overall functionality and hospitality make it a reliable choice.
Beds
However, not all reviews were positive. Several guests found the beds too soft or too firm, resulting in discomfort with some describing the beds and pillows as very uncomfortable. Sofa beds, often used as extra sleeping arrangements, were commonly criticized for being unsuitable and uncomfortable, especially for two people. Challenges noted include the narrowness of some beds and the presence of old, hard spring mattresses.
Despite these drawbacks, the overall sentiment leans towards positive with many guests enjoying the comfortable and well-maintained bedding, making it a recommended feature of the hotel for those prioritizing a good night’s sleep.
Cleanliness
The hotel also receives high marks for the cleanliness of its public spaces and facilities. Common areas like the pool and elevators are generally well-kept, though a few reviews mention that certain amenities like the pool's cleanliness and the condition of carpets could use some improvement.
The dining areas are clean and well-organized with guests enjoying the varied and delicious breakfast options. The hotel's staff are praised not only for their friendly service but also for their role in maintaining the high standards of cleanliness throughout the property.
Overall, Novotel Kraków City West stands out for its dedication to providing a clean and comfortable environment, making it a recommended place for travelers looking for a well-maintained and hygienic stay.
Staff
Wi-Fi
Gym
Some guests praise the gym for being available 24/7, adding to its convenience. The fitness area is often mentioned alongside other amenities such as a swimming pool, which together provide a comprehensive fitness offering. Descriptions like functional, well-equipped and sufficient suggest that despite its size, the gym meets the needs of most guests.
Complimentary access to the gym is appreciated and the availability of additional leisure activities such as a football table and PlayStation enhances the overall appeal. The presence of a professional trainer named Kamil has been positively noted by some reviewers, indicating good service for those looking to train.
However, there are criticisms regarding the gym's limited space and equipment with some describing it as poorly equipped. Nevertheless, the consensus seems to be that while the gym is small and may not cater to more rigorous fitness enthusiasts, it offers a satisfactory experience for a basic workout routine.
Pool
Specific mentions highlight the pool's cleanliness and nice design, but the water temperature is frequently noted as cold, which detracts from the experience. Guests also comment on the pool's maintenance with occasional mentions of dirty or murky water. The need for renovations and refreshing has been suggested by some.
The operational hours and the requirement for reservations due to COVID-19 restrictions also impact the convenience for guests, making the pool area crowded at times. Despite these downsides, the pool remains a nice additional facility for many, especially families who find it a "nice relaxing pool" and enjoyed by children during their stay.
Parking
However, a recurring point of concern among guests is the cost associated with parking. The daily fee, often cited as ranging from 40 PLN to 60 PLN, is considered steep by many, especially given the hotel's distance from the city center. Some guests felt that the high parking fees were unreasonable and would have preferred if parking was included in the stay or offered at a lower rate. This sentiment is reinforced by the perception that the parking cost is not justified by the location or the amenities provided.
Additionally, there were isolated mentions of less convenient aspects such as the entrance and exit of the parking lot being somewhat troublesome and a lack of information regarding facilities for electric vehicles.
Overall, while the convenience and availability of parking at Novotel Kraków City West receive positive feedback, the high associated costs leave some guests seeking more value for money.
EV charging stations
Family
The hotel offers a plethora of activities tailored specifically for young guests, making it a vibrant and enjoyable place for children. There are dedicated play areas equipped with games like PlayStation, a foosball console, board games and even a room decorated with dinosaurs. For creative young minds, coloring books and crayons are available, adding a touch of fun to their stay. The children's corner at the reception and themed rooms add an extra layer of excitement.
Water enthusiasts will appreciate the hotel's swimming pool, which includes designated family sections and a children’s pool. The pool is divided into deep and shallow areas, perfect for varying ages and swimming abilities. Children often find this area highly enjoyable, making it a key highlight of their vacation.
Dining is also family-inclusive with breakfasts featuring options specifically for kids, ensuring that even mealtimes are enjoyable and stress-free. The hotel's friendly and professional staff further enhance the family experience by providing exceptional service and attending to family needs promptly.
Despite a few mentions of family rooms being relatively small or having thin mattresses on some children's beds, the overall comfort remains high with clean, large rooms and comfortable double beds. The pullout beds and four-bed accommodations comfortably fit families of four.
In conclusion, Novotel Kraków City West stands out as a premier choice for family vacations, offering a vast array of children’s activities and amenities, a family-friendly atmosphere and dedicated service to ensure a memorable and pleasant stay for both parents and their little ones.
4 Star
However, opinions vary on whether the hotel's facilities fully meet contemporary four-star quality with some guests remarking that the standard appears to be stuck in the 90s or falling short of the rating. While many reviews affirm the hotel's quality and commend the pool and spa amenities, others indicate that the hotel might resemble a three-star establishment based on certain aspects of room and facility standards. Despite this, the overall experience is positively viewed, particularly in terms of the service provided and the balanced quality-to-price ratio for a four-star hotel.
Business
The business center and amenities, including a fitness center and a superb underground cafe, add value to the stay. The hotel maintains a good business environment, described as business-oriented with excellent service and employees who are focused and polite. Transport facilities are well-managed, though it's noted that the hotel may not be the best choice for pure city sightseeing.
With a pool available and a precise service likened to a Swiss watch, guests find the hotel well-suited for short or extended stays, making it one of the best business accommodations. For those needing to work from their rooms, the hotel provides good work desks and chairs, ensuring comfort during their stay. Despite a few minor drawbacks, such as occasional difficulty in quick contact with reception, the overall feedback underscores the hotel's solid reputation for business-related stays.
Accessible
The hotel is equipped with accessible amenities, including rooms and common areas suitable for wheelchairs and strollers. Handicap access is dependable and the facilities cater well to individuals with mobility issues. The accessible bathrooms are well-equipped with necessary amenities, ensuring comfort for all guests.
Despite some challenges, particularly for elderly guests and the occasional issue with the elevators, most guests found the overall hotel accessibility to be good. The elevators, although occasionally slow or faulty, are generally fast when functioning properly.
The hotel’s emphasis on safety and security adds to the convenience, making it a reliable option for travelers with disabilities. However, a few reviewers noted that getting into the rooms could be problematic and the glass screen by the bathtub might be an issue for those with reduced mobility.
Overall, while there are minor areas for improvement, Novotel Kraków City West remains a good choice for guests seeking accessible accommodations with dependable facilities and convenient transportation options.
Indoor Pool
Though some guests find the pool to be small and occasionally crowded, it still serves as a fun and relaxing amenity. The indoor pool is available throughout the day, contributing to its convenience. Despite its limited size, the pool's overall maintenance and safety standards are well-regarded. This indoor pool is a valuable inclusion in the hotel's range of amenities, although a few guests express a desire for a larger space to accommodate more users comfortably.
Dog Friendly
However, the hotel does have its limitations in terms of dog-friendly areas with designated zones being somewhat scarce and often subject to availability. This can restrict the freedom of movement for pets within the premises and in some cases, dog management could be improved to reduce disturbances caused by noise, such as barking in the lobby.
Despite these challenges, Novotel Kraków City West remains a viable option for pet owners due to its overall accommodating approach towards animals. For those planning a stay, it is advisable to inquire in advance about the availability of pet-friendly rooms and the specific zones where pets are allowed.
Yes, Novotel Kraków City West has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Novotel Kraków City West.
Yes, Novotel Kraków City West welcomes dogs.
Yes, parking facilities are available at Novotel Kraków City West.
Yes, Novotel Kraków City West has a gym.
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