To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in all rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
Lodge where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other
Cleaning
Is there an option for no in-room housekeeping during a guest's stay? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? no
Two-Bedroom Villa with Lake View This two-bedroom villa features Italian sandstone flooring, ensuite bathrooms and a spacious kitchen and dining area. Guests have private use of Fantail Spa, including a sauna, outdoor hot tub, workout room and massage room.
One-Bedroom Villa with Lake ViewThis one-bedroom villa features Italian sandstone flooring, ensuite bathroom and a spacious kitchen and dining area. Guests have private use of Fantail Spa, including a sauna, outdoor hot tub, workout room and massage room.
Two-Bedroom Villa with Mountain View This villa features 2 bedrooms with ensuite bathrooms and a patio with mountain views.
One-Bedroom Villa with Mountain View This one-bedroom villa features an ensuite bathroom and a patio with mountain views.
Two-Bedroom VillaThis villa features 2 bedrooms with ensuite bathrooms and a patio with mountain views.
One-Bedroom VillaThis villa features one bedroom with ensuite bathroom and a patio with mountain views.
Two-Bedroom VillaThis villa features a hot tub and a fireplace. Boasting a private entrance, this villa features 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a hairdryer. The well-fitted kitchenette features a refrigerator, a microwave, a tea and coffee maker and a toaster. The unit has a minibar, lake views, a patio and wine/champagne is offered for guests. The unit has 2 beds.
Guest Reviews
8.9
Excellent
No, Mt Cook Lakeside Retreat doesn't have any pool.
No, a spa isn't available at Mt Cook Lakeside Retreat.
Yes, Mt Cook Lakeside Retreat welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Mt Cook Lakeside Retreat. For more information, read the answers to the Parking questionnaire