De Vere Horsley Estate
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Summary of reviewsDe Vere Horsley Estate is celebrated for its stunningly picturesque countryside location, offering tranquility and convenience near the M25. The property’s beautiful grounds, historic buildings and serene environment make it ideal for both business trips and leisurely getaways. Guests love the proximity to local attractions and the estate’s blend of parkland and historical structures, which enhance its unique atmosphere. The addition of friendly staff and good facilities, like a swimming pool, further boosts the appeal.
The breakfast at De Vere Horsley Estate typically receives high praise for its quality and variety, featuring a buffet that caters well to various dietary needs. Guests appreciate the fresh, plentiful offerings and the attentive service. Despite some minor complaints about temperature, diversity and occasional crowding, the breakfast experience generally stands out positively.
The dinner experience, however, is more varied. While some guests rave about specific dishes and the helpful staff, others find the buffet limited and uninspiring. Issues with food quality, service speed and restaurant operation hours have been reported. Despite these drawbacks, some menu items and the staff remain a highlight for diners.
Rooms at the estate present a mixed experience. Guests find the grounds and some rooms—especially in the tower—spacious, clean and comfortable. However, many rooms are criticized for being small, outdated and lacking modern amenities. Issues with cleanliness, maintenance and room facilities have been noted, making updates necessary to meet guests’ expectations.
Cleanliness throughout the property is generally praised with well-maintained communal areas and rooms. Yet, some guests point out specific issues like dusty rooms, outdated decor and occasional lapses in detailed cleaning.
The staff at De Vere Horsley Estate consistently receive high marks for their friendly, efficient and accommodating nature. Reception, restaurant and housekeeping teams are particularly noted for enhancing the guest experience with their warm service.
Free WiFi is available throughout the property, but its reliability is inconsistent, causing frustration among guests needing stable internet access.
The gym is well-equipped and appreciated for its clean, decent-sized space, though some find it small and lacking certain amenities like a sauna.
The swimming pool is another highlight, described as modern, clean and enjoyable. It is particularly appreciated by families for its suitability for children, despite occasional booking requirements and mixed reviews on water temperature.
Parking at the estate is free and plentiful, although some guests find the walk from the car park to the reception and rooms somewhat long. Despite occasional distance issues, the overall availability and security of parking are well-regarded.
De Vere Horsley Estate proves to be a family-friendly destination, offering various amenities and activities for children. The environment is child-friendly and the staff's attention to young guests is commendable. However, logistical challenges like room sizes and multiple stairs can sometimes hamper a fully relaxing stay for families with very young children.
In summary, De Vere Horsley Estate offers a rich blend of historic charm, beautiful surroundings and generally positive amenities and service, though room and dining experiences may benefit from improvements to meet the high standards set by its exterior and location.
Categories
The breakfast at De Vere Horsley Estate typically receives high praise for its quality and variety, featuring a buffet that caters well to various dietary needs. Guests appreciate the fresh, plentiful offerings and the attentive service. Despite some minor complaints about temperature, diversity and occasional crowding, the breakfast experience generally stands out positively.
The dinner experience, however, is more varied. While some guests rave about specific dishes and the helpful staff, others find the buffet limited and uninspiring. Issues with food quality, service speed and restaurant operation hours have been reported. Despite these drawbacks, some menu items and the staff remain a highlight for diners.
Rooms at the estate present a mixed experience. Guests find the grounds and some rooms—especially in the tower—spacious, clean and comfortable. However, many rooms are criticized for being small, outdated and lacking modern amenities. Issues with cleanliness, maintenance and room facilities have been noted, making updates necessary to meet guests’ expectations.
Cleanliness throughout the property is generally praised with well-maintained communal areas and rooms. Yet, some guests point out specific issues like dusty rooms, outdated decor and occasional lapses in detailed cleaning.
The staff at De Vere Horsley Estate consistently receive high marks for their friendly, efficient and accommodating nature. Reception, restaurant and housekeeping teams are particularly noted for enhancing the guest experience with their warm service.
Free WiFi is available throughout the property, but its reliability is inconsistent, causing frustration among guests needing stable internet access.
The gym is well-equipped and appreciated for its clean, decent-sized space, though some find it small and lacking certain amenities like a sauna.
The swimming pool is another highlight, described as modern, clean and enjoyable. It is particularly appreciated by families for its suitability for children, despite occasional booking requirements and mixed reviews on water temperature.
Parking at the estate is free and plentiful, although some guests find the walk from the car park to the reception and rooms somewhat long. Despite occasional distance issues, the overall availability and security of parking are well-regarded.
De Vere Horsley Estate proves to be a family-friendly destination, offering various amenities and activities for children. The environment is child-friendly and the staff's attention to young guests is commendable. However, logistical challenges like room sizes and multiple stairs can sometimes hamper a fully relaxing stay for families with very young children.
In summary, De Vere Horsley Estate offers a rich blend of historic charm, beautiful surroundings and generally positive amenities and service, though room and dining experiences may benefit from improvements to meet the high standards set by its exterior and location.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
De Vere Horsley Estate is nestled in a stunning and tranquil countryside setting, making it a highly praised location for travelers. The beautiful grounds and historic buildings offer a picturesque environment, perfect for nature walks and enjoying the serene landscape. Conveniently located near the M25, it serves as an ideal spot for both business trips and leisurely getaways with easy access to nearby towns like Guildford and Leatherhead.
Guests have highlighted the estate's proximity to various attractions such as Box Hill, RHS Wisley, Hampton Court and a local pub, making it a great base for exploring the Surrey Hills and beyond. The estate boasts a blend of beautiful parkland, interesting historic buildings and impressive towers, all contributing to its charming and unique atmosphere.
The property's quiet location provides a peaceful retreat away from busy towns, offering plenty of space for walking and running in the stunning surroundings. Visitors appreciated the ease of parking and the short commute to the airport, enhancing the overall convenience.
The friendly and welcoming staff, combined with good facilities such as a swimming pool, further enhance the appeal of De Vere Horsley Estate. The added bonus of the estate’s historic elements provides a rich and engaging experience, making it a memorable destination for guests.
The breakfast experience at De Vere Horsley Estate has garnered a mix of reactions from guests with the majority highlighting positive aspects. Most reviews praised the breakfast for its fantastic, superb and amazing quality with words like excellent, lovely and great frequently appearing. Guests appreciated the extensive and varied buffet, which catered well to different dietary requirements, including gluten-free and vegan options. Many noted the excellent service and attentiveness of the staff, contributing to a pleasant dining atmosphere. The breakfast was described as plentiful, fresh and well-presented, often exceeding expectations.
However, a few minor criticisms did emerge. Some guests pointed out issues like the breakfast being lukewarm or basic and a few felt it could be more diverse. The price of breakfast also raised concerns for some with comments hinting at it being a bit steep. There were isolated mentions of it being too crowded or chaotic at times, impacting the overall experience. Despite these minor drawbacks, the overall consensus from guest reviews is that the breakfast at De Vere Horsley Estate is a highlight, offering a wide selection and generally high standards in both food quality and service.
The dinner experience at De Vere Horsley Estate seems to be a mixed bag according to guest reviews. On the positive side, many guests enjoyed the delicious and fabulous food, particularly praising dishes like the steak and ale pie and the indulgent chocolate brownie dessert. The buffet dinners were highlighted for their excellent value and variety with some guests finding the salad bar and the overall food quality to be amazing and well-prepared. The restaurant staff also received positive comments for being helpful and exceptional.
However, there were notable downsides reported. Many guests found the buffet dinners and menu options to be limited and uninspiring with some describing the food as lukewarm, greasy or of poor quality. Several reviews mentioned that the dinner service was slow and the restaurant itself was sometimes closed without prior notice, leaving guests without dining options on-site. Additionally, the restaurant atmosphere was sometimes compared unfavorably to a canteen with some guests noting a lack of variety and high prices.
In summary, while there are positive aspects to the dining experience at De Vere Horsley Estate, such as certain well-received dishes and the helpful staff, there seems to be room for improvement in terms of menu variety, service speed and overall food quality.
At De Vere Horsley Estate, guests can expect a mix of experiences with the rooms. On the positive side, the estate boasts beautiful grounds and historic architecture, which many find appealing. Some rooms, particularly those in the tower, are described as spacious, clean and comfortable with nice decor and excellent amenities.
However, there are significant areas for improvement. Many rooms are noted to be small, outdated and in need of renovation. Guests frequently mention issues with cleanliness, maintenance and lack of modern amenities like air conditioning and reliable WiFi. Specific complaints include small and uncomfortable beds, poor ventilation and inadequate room facilities such as faulty televisions and broken window latches. Some rooms were also reported to be noisy and excessively hot, especially during the summer.
The contrast between the beautifully maintained grounds and the often dated and cramped room interiors is striking. While some guests appreciated the comfortable beds and clean rooms, others felt that the overall room quality and size did not match the price or the advertised standards. For those staying in the tower, the experience seems notably better with positive remarks about spaciousness and comfort.
Ultimately, while the estate itself offers a scenic and tranquil retreat, the room experience appears to be hit or miss with a clear need for updates and better maintenance to meet the expectations set by the property's impressive exterior and location.
Nestled within the charming surroundings of De Vere Horsley Estate, guest reviews reveal a mixed bag of experiences when it comes to their beds. On the positive side, many found the beds to be plush and inviting with numerous mentions of comfort. Descriptions such as "massive and very comfortable," "bed was very comfy," and "super-comfy bed" paint a picture of restful slumbers for quite a number of guests. The presence of a variety of bed sizes, including king-sized beds, adds to the appeal for those needing a bit more space.
However, comfort levels appear inconsistent. While some guests praised the "extremely comfortable bed" with "lovely pillows," others encountered issues with bed size and firmness. A recurring theme pointed out by several reviewers is the diminutive size of the beds, frequently described as "small," "tiny," or "narrow." For some, this resulted in an uncomfortable sleep experience, particularly when the beds were deemed too small for two adults.
Guests also occasionally faced challenges with bed firmness with descriptions varying from "very firm" to "incredibly hard/uncomfortable." In contrast, a few beds were too soft, highlighting a lack of uniformity in mattress quality.
Despite these comfort discrepancies, the bedding was often appreciated with remarks about "comfortable beds" surfacing regularly. The detailing does indicate occasional lapses in bed maintenance with mentions of "lumpy," "tired," or "old mattresses" and some concerns about cleanliness and upkeep.
For any prospective guests, a balanced expectation is essential: while many will find the beds at De Vere Horsley Estate cozy and conducive to a good night's sleep, the inconsistency may leave others longing for a bit more comfort.
De Vere Horsley Estate boasts very clean rooms and a well-maintained property overall with spotless facilities making for a comfortable stay. Guests appreciate the clean, lovely setting nestled in beautiful grounds, complemented by very clean communal areas and rooms. The dedicated staff receive praise for their friendliness and efficient service. Several reviews commend the clean bathrooms and tidy rooms, often described as clean and comfortable with clean bedding and well-presented spaces.
However, some rooms and bathrooms do present issues, such as being outdated or tired-looking. Specific complaints highlight dust, cobwebs and the occasional musty smell, suggesting inconsistent cleaning standards. Reports of issues like dirty windows, unwiped surfaces and mould in bathrooms show that attention to detail could be improved. The decor in some areas feels dated and there are mentions of items like grubby carpets and ageing bathroom fittings needing updates and better maintenance.
Despite these concerns, many guests still find the rooms to be homely and the overall cleanliness satisfactory, especially given the charm of the scenic surroundings and the well-kept exterior areas. While some visitors feel that the cleanliness needs upgrading, the estate continues to attract guests with its picturesque location and generally clean accommodations.
At De Vere Horsley Estate, the staff consistently earns high praise from guests for their exceptional service and friendly demeanor. Numerous reviews highlight the team's helpful and accommodating nature with reception staff frequently mentioned for their welcoming and efficient approach. Visitors appreciate the professional yet warm assistance provided by the front desk and housekeeping teams, who go above and beyond to create a pleasant stay.
Many guests commend the restaurant and bar staff for their friendliness and attentiveness, enhancing the overall dining experience. Specific mentions of staff members, like George and Calvin, underscore the personalized and caring service that guests receive.
Despite some isolated instances of inefficiency or inexperience, the overwhelming consensus is that the staff at De Vere Horsley Estate are superb, polite and always ready to assist with a smile. Whether it's handling special requests, responding quickly to issues or simply making guests feel welcome, the staff's dedication to exceptional customer care stands out as a key highlight of the hotel.
At De Vere Horsley Estate, the WiFi experiences from guests have been mixed. Some guests found the WiFi to be good, average or okay, particularly noting its availability throughout the hotel for free. However, many reviews highlight significant issues with the WiFi service, describing it as very poor, unreliable and often non-existent in certain areas, especially in rooms. Frequent mentions include unstable connections and signals that keep dropping out, which made tasks like remote work challenging. The inconsistency of the internet connectivity has been a recurring inconvenience with some guests mentioning the need to access WiFi only in specific parts of the hotel, such as the reception area. Overall, while free WiFi is available, its quality and reliability have considerable room for improvement.
The gym at De Vere Horsley Estate boasts a range of positive features according to guest reviews. It is described as well-equipped, clean and offering good facilities including free gym towels. Many found it to be a nice, decent and good-sized space, contributing positively to their overall stay experience. Visitors appreciated the availability of a fitness club and the inclusion of a pool alongside the gym facilities, which further enhanced their enjoyment.
However, some guests noted that the gym is on the smaller side and lacks a sauna or steam room. In a few instances, the gym was reported to be not entirely up to expected cleanliness standards and at times not open. Despite these drawbacks, the majority of reviews underscored the gym's adequacy and convenience, making it a valuable amenity for those seeking to maintain their workout routines while traveling.
The De Vere Horsley Estate boasts a swimming pool that receives generally positive feedback from its guests. Numerous reviewers appreciated its modern and clean facilities, often describing the pool as lovely, nice and well-maintained. Many found it to be a fun and enjoyable space with some even labeling it as excellent and one of the best hotel pools they've experienced. The pool's location, described as beautiful and calm, added to the overall appeal and it offered an enjoyable and private swimming experience for many.
Guests noted the pool is particularly good for children with its decent size contributing to a pleasant family-friendly environment. The water temperature received mixed reviews with some finding it perfect and not overcrowded, while others mentioned it was too warm or cold. Cleanliness was a common highlight, although a few guests mentioned issues with old or broken facilities and limited changing space.
Some challenges around the pool's availability were mentioned, such as the need to book in advance and occasional closures, which could cause inconvenience. Despite these minor drawbacks, the overall sentiment reflects satisfaction with the pool as a key feature of the hotel's leisure facilities, contributing positively to the guest experience.
De Vere Horsley Estate offers ample parking options for its guests with many reviews noting that parking is free, plentiful and easily accessible. The large car park provides adequate space for cars and features good lighting, contributing to a sense of security. Guests frequently mention the convenience and ease of parking, although some have noted that the parking areas can be a significant walk from the reception and hotel rooms. There are occasional references to limited parking and the absence of designated parking for blue badge holders. Despite a few mentions of difficulties with parking distance, the general consensus emphasizes the availability and adequacy of free, secure parking at the hotel.
De Vere Horsley Estate is a solid choice for families seeking a welcoming and child-friendly environment. Guests frequently highlight its suitability for kids, mentioning that the hotel offers amenities and activities that cater well to younger guests. The staff's attention to children, making them feel special and the availability of children's packs are notable positives. Families appreciate the family-friendly setting, safe walking areas and the enjoyable pool, which is a hit among the kids.
However, certain aspects could be improved to enhance the family experience. Rooms designated as family rooms often require a clearer designation upon booking, as some guests found them to be far from amenities and smaller than expected. The presence of multiple sets of stairs and less spacious rooms can make it difficult for those with prams or very young children to relax fully.
Overall, despite some logistical challenges, De Vere Horsley Estate provides a pleasant stay for families, ensuring children have an enjoyable time with thoughtful amenities and friendly service.
The De Vere Horsley Estate with its beautiful grounds and overall favorable impression, is designed to cater to a four-star experience according to many guests. The estate's facilities are well-maintained, matching the quality one would expect from a four-star hotel. Guests particularly appreciate the superb and exceptional service, which contributes significantly to the perception of a four-star environment. The relaxed atmosphere of the Dining Hall and the excellent breakfast also enhance the overall stay.
However, some guests felt that the standard of certain aspects did not meet the typical four-star expectations, citing comparisons to other hotels in the area. Rooms were sometimes described as lacking the luxury expected with a few noting they felt more like budget accommodations. Despite this, the hotel is still considered good value for money by many with hands-on services for busy guests.
The hotel location is popular among visitors and many plan to return. Issues such as the A3 closure caused some inconvenience and certain services such as breakfast were noted as missing in some instances. The overall impression remains largely positive with the estate’s setting and professional management being clear highlights.
De Vere Horsley Estate stands out as a prime destination for business travelers, offering an array of facilities specifically tailored for corporate clientele. The hotel boasts excellent conference amenities and a strong business focus, making it an ideal base for business trips. Its convenient location and robust Wi-Fi network further enhance its appeal for professionals on the go.
The conference facilities are purpose-built and well-suited for large corporate events with many attendees noting the seamless operation and good value for money. The dining hall and breakfast offerings receive praise, adding to the overall positive experience for business guests.
However, it's worth noting that the hotel is primarily a conference center and may not fully align with expectations set by its advertising, which suggests a stately home ambiance. There are also some inconveniences, such as the absence of an elevator and occasional noise disruptions during conferences, which can impact concentration.
Overall, De Vere Horsley Estate is highly regarded for its business-ready facilities and services, making it a reliable choice for corporate travelers seeking convenience and efficiency.
De Vere Horsley Estate presents a mixed experience for guests with disabilities, emphasizing some positive aspects despite several concerns. The hotel staff show commendable attentiveness, often going out of their way to find more accessible rooms when needed, which reassures guests with mobility issues. There are dedicated facilities such as disabled parking, grab rails, ramps and excellent disabled access, which make it generally accessible.
However, there are some areas requiring improvement. The reception and main building are not very accessible and the absence of a lift poses challenges, particularly for those needing assistance to the first floor. Some grab rails were reportedly unstable, affecting their safety and usability. Specific amenities were not on par with those previously offered and the accessible options were not always well communicated. Despite these drawbacks, the overall accessibility, flat terrain and helpful staff make it a suitable choice for many guests with limited mobility, promising ease of movement and support.
The indoor pool at De Vere Horsley Estate offers a range of experiences, largely positive. Guests often describe the pool as quiet and warmly welcoming with no strong chemical odors, making it an inviting spot for a relaxing swim. The overall cleanliness of the pool has been noted positively, although there were some concerns about occasional needs for a more thorough clean. The pool's size is mentioned as being on the smaller side, but this doesn't seem to detract from its overall appeal. Some guests enjoyed frequent use of the pool, appreciating the calm atmosphere and the opportunity to swim. It is a good idea to book the pool in advance to ensure availability, as it appears to be a popular facility. Despite some occasional closures and maintenance issues, many agree that the pool is a delightful addition to the hotel's amenities.
De Vere Horsley Estate offers an appealing setting for special occasions, including honeymoons and family celebrations. The hotel provides comfortable accommodations with the option to leave belongings in the car on arrival, making check-in more convenient. The rooms are well-appointed, featuring luxurious Penhaligon products in the bathrooms, adding an extra touch of indulgence.
Guests have appreciated the availability of honeymoon upgrades, although some noted that acknowledgment of their special occasion could be better. Overall, the estate is considered perfect for weekend getaways and special anniversary trips, making it a memorable choice for honeymooners.
De Vere Horsley Estate offers a mix of experiences that lean significantly towards luxury. Guests frequently mention the luxurious feel of their stays, particularly highlighting the Penhaligon's toiletries as a standout feature. The rooms are often described as luxurious and impeccably clean with some lucky guests receiving room upgrades that further enhanced their experience. The estate itself is a hidden gem, featuring spectacular main houses and amazing castle-like towers that add to its charm. The high-class accommodation includes stylish interiors and a sophisticated finish throughout.
While the property and grounds are stunning, there are some areas that seem to lag behind the luxurious standard. Parts of the estate can feel run down and facilities like the pool room and bar have been noted as cramped when busy. Additionally, the breakfast has been described as disappointing for a 4-star rating.
Despite some minor setbacks, De Vere Horsley Estate remains a quality destination with its incredible location and luxurious elements making it a memorable place to stay.
De Vere Horsley Estate offers a compelling escape for couples seeking a romantic retreat. The location is characterized by its stunningly beautiful setting and tranquil environment, ideal for a reprieve from the stresses of everyday life. Couples can indulge in special moments such as sipping morning coffee while enjoying stunning views over the fields.
Many guests appreciate the serene and romantic atmosphere, accentuated by the quaint charm of the old mansion with historical values. The ambiance of the hotel, coupled with features such as the beautiful lounge and the quaint rooms, adds to its romantic appeal.
Adding to the allure of a romantic stay, options like the romance package and thoughtful touches like rose petals make it a great spot for anniversaries or special celebrations. The location’s close proximity to wedding venues also makes it an attractive choice for couples attending events.
While some guests noted that the rooms may not exude romantic charm and likened it more to a Premier Inn in certain aspects, the overall experience is enhanced by the serene and cozy setting. Whether staying in the tower or exploring the quaint surroundings, De Vere Horsley Estate creates a wonderful atmosphere for a romantic break or an idyllic weekend getaway.
Location Show Map
Location
Guests have highlighted the estate's proximity to various attractions such as Box Hill, RHS Wisley, Hampton Court and a local pub, making it a great base for exploring the Surrey Hills and beyond. The estate boasts a blend of beautiful parkland, interesting historic buildings and impressive towers, all contributing to its charming and unique atmosphere.
The property's quiet location provides a peaceful retreat away from busy towns, offering plenty of space for walking and running in the stunning surroundings. Visitors appreciated the ease of parking and the short commute to the airport, enhancing the overall convenience.
The friendly and welcoming staff, combined with good facilities such as a swimming pool, further enhance the appeal of De Vere Horsley Estate. The added bonus of the estate’s historic elements provides a rich and engaging experience, making it a memorable destination for guests.
Breakfast
However, a few minor criticisms did emerge. Some guests pointed out issues like the breakfast being lukewarm or basic and a few felt it could be more diverse. The price of breakfast also raised concerns for some with comments hinting at it being a bit steep. There were isolated mentions of it being too crowded or chaotic at times, impacting the overall experience. Despite these minor drawbacks, the overall consensus from guest reviews is that the breakfast at De Vere Horsley Estate is a highlight, offering a wide selection and generally high standards in both food quality and service.
Dinner
However, there were notable downsides reported. Many guests found the buffet dinners and menu options to be limited and uninspiring with some describing the food as lukewarm, greasy or of poor quality. Several reviews mentioned that the dinner service was slow and the restaurant itself was sometimes closed without prior notice, leaving guests without dining options on-site. Additionally, the restaurant atmosphere was sometimes compared unfavorably to a canteen with some guests noting a lack of variety and high prices.
In summary, while there are positive aspects to the dining experience at De Vere Horsley Estate, such as certain well-received dishes and the helpful staff, there seems to be room for improvement in terms of menu variety, service speed and overall food quality.
Rooms
However, there are significant areas for improvement. Many rooms are noted to be small, outdated and in need of renovation. Guests frequently mention issues with cleanliness, maintenance and lack of modern amenities like air conditioning and reliable WiFi. Specific complaints include small and uncomfortable beds, poor ventilation and inadequate room facilities such as faulty televisions and broken window latches. Some rooms were also reported to be noisy and excessively hot, especially during the summer.
The contrast between the beautifully maintained grounds and the often dated and cramped room interiors is striking. While some guests appreciated the comfortable beds and clean rooms, others felt that the overall room quality and size did not match the price or the advertised standards. For those staying in the tower, the experience seems notably better with positive remarks about spaciousness and comfort.
Ultimately, while the estate itself offers a scenic and tranquil retreat, the room experience appears to be hit or miss with a clear need for updates and better maintenance to meet the expectations set by the property's impressive exterior and location.
Beds
However, comfort levels appear inconsistent. While some guests praised the "extremely comfortable bed" with "lovely pillows," others encountered issues with bed size and firmness. A recurring theme pointed out by several reviewers is the diminutive size of the beds, frequently described as "small," "tiny," or "narrow." For some, this resulted in an uncomfortable sleep experience, particularly when the beds were deemed too small for two adults.
Guests also occasionally faced challenges with bed firmness with descriptions varying from "very firm" to "incredibly hard/uncomfortable." In contrast, a few beds were too soft, highlighting a lack of uniformity in mattress quality.
Despite these comfort discrepancies, the bedding was often appreciated with remarks about "comfortable beds" surfacing regularly. The detailing does indicate occasional lapses in bed maintenance with mentions of "lumpy," "tired," or "old mattresses" and some concerns about cleanliness and upkeep.
For any prospective guests, a balanced expectation is essential: while many will find the beds at De Vere Horsley Estate cozy and conducive to a good night's sleep, the inconsistency may leave others longing for a bit more comfort.
Cleanliness
However, some rooms and bathrooms do present issues, such as being outdated or tired-looking. Specific complaints highlight dust, cobwebs and the occasional musty smell, suggesting inconsistent cleaning standards. Reports of issues like dirty windows, unwiped surfaces and mould in bathrooms show that attention to detail could be improved. The decor in some areas feels dated and there are mentions of items like grubby carpets and ageing bathroom fittings needing updates and better maintenance.
Despite these concerns, many guests still find the rooms to be homely and the overall cleanliness satisfactory, especially given the charm of the scenic surroundings and the well-kept exterior areas. While some visitors feel that the cleanliness needs upgrading, the estate continues to attract guests with its picturesque location and generally clean accommodations.
Staff
Many guests commend the restaurant and bar staff for their friendliness and attentiveness, enhancing the overall dining experience. Specific mentions of staff members, like George and Calvin, underscore the personalized and caring service that guests receive.
Despite some isolated instances of inefficiency or inexperience, the overwhelming consensus is that the staff at De Vere Horsley Estate are superb, polite and always ready to assist with a smile. Whether it's handling special requests, responding quickly to issues or simply making guests feel welcome, the staff's dedication to exceptional customer care stands out as a key highlight of the hotel.
Wi-Fi
Gym
However, some guests noted that the gym is on the smaller side and lacks a sauna or steam room. In a few instances, the gym was reported to be not entirely up to expected cleanliness standards and at times not open. Despite these drawbacks, the majority of reviews underscored the gym's adequacy and convenience, making it a valuable amenity for those seeking to maintain their workout routines while traveling.
Pool
Guests noted the pool is particularly good for children with its decent size contributing to a pleasant family-friendly environment. The water temperature received mixed reviews with some finding it perfect and not overcrowded, while others mentioned it was too warm or cold. Cleanliness was a common highlight, although a few guests mentioned issues with old or broken facilities and limited changing space.
Some challenges around the pool's availability were mentioned, such as the need to book in advance and occasional closures, which could cause inconvenience. Despite these minor drawbacks, the overall sentiment reflects satisfaction with the pool as a key feature of the hotel's leisure facilities, contributing positively to the guest experience.
Parking
Family
However, certain aspects could be improved to enhance the family experience. Rooms designated as family rooms often require a clearer designation upon booking, as some guests found them to be far from amenities and smaller than expected. The presence of multiple sets of stairs and less spacious rooms can make it difficult for those with prams or very young children to relax fully.
Overall, despite some logistical challenges, De Vere Horsley Estate provides a pleasant stay for families, ensuring children have an enjoyable time with thoughtful amenities and friendly service.
4 Star
However, some guests felt that the standard of certain aspects did not meet the typical four-star expectations, citing comparisons to other hotels in the area. Rooms were sometimes described as lacking the luxury expected with a few noting they felt more like budget accommodations. Despite this, the hotel is still considered good value for money by many with hands-on services for busy guests.
The hotel location is popular among visitors and many plan to return. Issues such as the A3 closure caused some inconvenience and certain services such as breakfast were noted as missing in some instances. The overall impression remains largely positive with the estate’s setting and professional management being clear highlights.
Business
The conference facilities are purpose-built and well-suited for large corporate events with many attendees noting the seamless operation and good value for money. The dining hall and breakfast offerings receive praise, adding to the overall positive experience for business guests.
However, it's worth noting that the hotel is primarily a conference center and may not fully align with expectations set by its advertising, which suggests a stately home ambiance. There are also some inconveniences, such as the absence of an elevator and occasional noise disruptions during conferences, which can impact concentration.
Overall, De Vere Horsley Estate is highly regarded for its business-ready facilities and services, making it a reliable choice for corporate travelers seeking convenience and efficiency.
Accessible
However, there are some areas requiring improvement. The reception and main building are not very accessible and the absence of a lift poses challenges, particularly for those needing assistance to the first floor. Some grab rails were reportedly unstable, affecting their safety and usability. Specific amenities were not on par with those previously offered and the accessible options were not always well communicated. Despite these drawbacks, the overall accessibility, flat terrain and helpful staff make it a suitable choice for many guests with limited mobility, promising ease of movement and support.
Indoor Pool
Honeymoon
Guests have appreciated the availability of honeymoon upgrades, although some noted that acknowledgment of their special occasion could be better. Overall, the estate is considered perfect for weekend getaways and special anniversary trips, making it a memorable choice for honeymooners.
Luxury
While the property and grounds are stunning, there are some areas that seem to lag behind the luxurious standard. Parts of the estate can feel run down and facilities like the pool room and bar have been noted as cramped when busy. Additionally, the breakfast has been described as disappointing for a 4-star rating.
Despite some minor setbacks, De Vere Horsley Estate remains a quality destination with its incredible location and luxurious elements making it a memorable place to stay.
Romantic
Many guests appreciate the serene and romantic atmosphere, accentuated by the quaint charm of the old mansion with historical values. The ambiance of the hotel, coupled with features such as the beautiful lounge and the quaint rooms, adds to its romantic appeal.
Adding to the allure of a romantic stay, options like the romance package and thoughtful touches like rose petals make it a great spot for anniversaries or special celebrations. The location’s close proximity to wedding venues also makes it an attractive choice for couples attending events.
While some guests noted that the rooms may not exude romantic charm and likened it more to a Premier Inn in certain aspects, the overall experience is enhanced by the serene and cozy setting. Whether staying in the tower or exploring the quaint surroundings, De Vere Horsley Estate creates a wonderful atmosphere for a romantic break or an idyllic weekend getaway.
Yes, De Vere Horsley Estate has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at De Vere Horsley Estate.
No, De Vere Horsley Estate doesn't allow dogs.
Yes, parking facilities are available at De Vere Horsley Estate.
Yes, De Vere Horsley Estate has a gym.
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