Hilton Leicester Hotel
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Summary of reviewsThe Hilton Leicester Hotel has received praise for its prime, convenient location near the M1 motorway, offering easy access to local attractions and a variety of restaurants and shopping centers. Guests appreciate the quiet, somewhat secluded setting and the on-site amenities, including ample parking, EV charging points, a swimming pool and a sauna.
Breakfast at the hotel is well-regarded with a wide range of options and high quality, fresh food. The breakfast staff is efficient and helpful, although some guests noted occasional issues with replenishment and overcrowding.
While dinner experiences at the hotel are mixed, many guests commend the quality and taste of the food, particularly in the bar area. However, there are concerns about the high cost and inconsistent service.
Guest rooms are spacious and comfortable, making them suitable for families. The beds often receive positive remarks for their comfort and the rooms come equipped with necessary amenities. However, some reviews indicate that the rooms show signs of age and could benefit from modernization. Cleanliness in the rooms and throughout the hotel is another area of concern with reports of dust, dirt and maintenance issues detracting from some guests' experiences.
Staff at the Hilton Leicester Hotel are frequently described as friendly, helpful and welcoming. Many guests highlight the exceptional service and efficient check-in process. Despite some occasional reports of less welcoming interactions, the overall sentiment towards the staff is positive.
The hotel's free Wi-Fi receives mixed reviews with some guests experiencing connectivity issues and additional charges for access in certain areas. The fitness center and pool are well-regarded for their cleanliness and well-maintained equipment, providing a pleasant experience for guests looking to stay active.
Parking is ample and convenient, though some guests find the £6 nightly fee to be an unwelcome added expense. For families, the hotel offers spacious rooms and a kid-friendly pool experience, but there are occasional issues with facility maintenance and administrative glitches.
In summary, the Hilton Leicester Hotel excels in its convenient location, friendly staff and comfortable accommodations. While there are areas that could benefit from improvement, such as room modernity, cleanliness and dining value, the overall experience is generally positive, making it a recommended option for travelers seeking comfort and convenience.
Categories
Breakfast at the hotel is well-regarded with a wide range of options and high quality, fresh food. The breakfast staff is efficient and helpful, although some guests noted occasional issues with replenishment and overcrowding.
While dinner experiences at the hotel are mixed, many guests commend the quality and taste of the food, particularly in the bar area. However, there are concerns about the high cost and inconsistent service.
Guest rooms are spacious and comfortable, making them suitable for families. The beds often receive positive remarks for their comfort and the rooms come equipped with necessary amenities. However, some reviews indicate that the rooms show signs of age and could benefit from modernization. Cleanliness in the rooms and throughout the hotel is another area of concern with reports of dust, dirt and maintenance issues detracting from some guests' experiences.
Staff at the Hilton Leicester Hotel are frequently described as friendly, helpful and welcoming. Many guests highlight the exceptional service and efficient check-in process. Despite some occasional reports of less welcoming interactions, the overall sentiment towards the staff is positive.
The hotel's free Wi-Fi receives mixed reviews with some guests experiencing connectivity issues and additional charges for access in certain areas. The fitness center and pool are well-regarded for their cleanliness and well-maintained equipment, providing a pleasant experience for guests looking to stay active.
Parking is ample and convenient, though some guests find the £6 nightly fee to be an unwelcome added expense. For families, the hotel offers spacious rooms and a kid-friendly pool experience, but there are occasional issues with facility maintenance and administrative glitches.
In summary, the Hilton Leicester Hotel excels in its convenient location, friendly staff and comfortable accommodations. While there are areas that could benefit from improvement, such as room modernity, cleanliness and dining value, the overall experience is generally positive, making it a recommended option for travelers seeking comfort and convenience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Pool Lap Lanes
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The Hilton Leicester Hotel boasts a prime location that consistently earns praise from its guests. Situated conveniently just off the M1 motorway, it offers easy access and is perfect for both short stays and business travelers. Guests appreciate the proximity to key local attractions such as Fosse Park, the Space Centre and the King Power Stadium. Additionally, the hotel is near a variety of restaurants, shopping centers and retail parks, making it an ideal spot for those looking to explore or indulge in some retail therapy.
The location is noted for being quiet and somewhat secluded, providing a peaceful atmosphere while still being easily reachable from the city center. Visitors find the on-site amenities, including easy parking, the swimming pool and the sauna, to be very convenient. The hotel's facilities are described as excellent and clean with spacious rooms and helpful, friendly staff enhancing the overall experience.
Whether in Leicester for shopping, a wedding or a family day out, guests find the Hilton Leicester Hotel's location to be brilliant and perfectly suited to their needs. The presence of EV charging points is an added plus for eco-conscious travelers. All these factors contribute to making this hotel a highly recommended choice for a comfortable and convenient stay.
The breakfast at Hilton Leicester Hotel garners largely positive feedback from its guests. It is frequently described as excellent, fantastic and superb with many reviewers highlighting the wide range of options available, from pastries and fruit to a full English breakfast and vegetarian selections. The breakfast buffet is singled out for its variety and quality with many guests appreciating the fresh, well-prepared food. Additionally, the breakfast staff receives praise for their helpfulness and efficiency. Some guests note the convenience of the self-serve breakfast setup.
However, there are mentions of some areas needing improvement. A few guests experienced issues with the quality and replenishment of certain items and there were occasional reports of overcrowding and understaffing. Despite some criticisms, the overall consensus leans toward a positive experience with many guests satisfied with their breakfast, indicating it met or even exceeded their expectations.
Hilton Leicester Hotel offers a variety of dining experiences that elicit mixed reviews from guests. On the positive side, many guests appreciate the good quality and taste of the food, particularly enjoying the large portions and the diversity offered in the restaurant menu. Dishes in the bar area also receive commendations for their excellence with some standout items like pizza being particularly memorable.
However, there are notable downsides that future guests should be aware of. A common criticism is the high cost of both food and drinks, which many feel do not deliver adequate value for the price. Service inconsistencies are another recurring issue with some guests experiencing long wait times and unwelcoming staff attitudes. Furthermore, several reviewers noted that the quality of the evening meals could be improved, describing the food as either poor in standard or basic fare.
While some found their dining experiences pleasant, others were greatly disappointed, citing inedible meals and overall dissatisfaction with the dinner service. The restaurant's environment was also critiqued with some finding it unwelcoming. In summary, while the food at Hilton Leicester Hotel can be enjoyable, especially when dining in the bar, guests should be prepared for potential inconsistencies in quality, service and pricing.
The Hilton Leicester Hotel offers rooms that are praised for their spaciousness, making them suitable for families and providing ample room to move around. Many guests found the beds to be comfortable and appreciated the extra pillows provided. The rooms are generally clean and equipped with necessary amenities such as irons and ironing boards.
However, some reviews indicated that the rooms show signs of age and could benefit from modernisation and a decor refresh. Issues like stained carpets, outdated furnishings and weak lighting were mentioned frequently. Cleanliness was inconsistent with some guests reporting dirty towels, carpets and mold around the windows. There were also occasional complaints about peculiar smells and dampness.
Guests noted that the rooms were cleaned daily and staff were helpful and courteous. The hotel provides good-sized rooms with a comfortable setup and daily essentials. For those looking to take advantage of the hotel's facilities, there is a pool and spa available, although some found the pool area small.
Despite the tired look of the rooms, the overall space and comfort were often highlighted. However, there is a strong sentiment that the rooms and the hotel in general could use a comprehensive update to meet modern standards.
The beds at the Hilton Leicester Hotel have received mixed feedback from guests. Many guests found the beds to be comfortable and conducive to a good night's sleep with phrases such as comfortable bed, beds comfortable, bed was comfy and the beds were so comfortable frequently appearing in reviews. Some even highlighted the comfort of both the bed and settee, appreciating the spaciousness and overall comfort of their rooms.
However, not all experiences were as positive. A significant number of guests mentioned discomfort due to hard or worn-out mattresses, leading to back pain and poor sleep quality. The terms beds very uncomfortable, mattress was very hard and beds were rock hard reflect the dissatisfaction of some patrons. Issues with pillows also arose with comments about them being too soft for some guests' preferences.
In summary, while many visitors found the beds at Hilton Leicester Hotel to be comfortable and enjoyed their stay, there were also notable concerns about the hardness and condition of some mattresses, as well as pillow softness, indicating room for improvement in this area.
The Hilton Leicester Hotel receives mixed reviews regarding its cleanliness. On the positive side, various guests have appreciated the clean, spacious rooms and spotless conditions in several areas of the hotel. The public spaces and corridors have also been noted as clean and tidy. Some visitors commended the overall cleanliness of both rooms and bathrooms.
However, numerous reviews indicate significant issues with cleanliness and maintenance. Many guests reported dust and dirt in their rooms with particular attention to dusty items and mold around windows. Stained carpets, smelly rooms and outdated, shabby decor also contributed to a generally poor perception of cleanliness. Specific complaints highlighted unclean bathrooms, cobwebs and uncleaned bed linens with hair and dirt. The hotel’s housekeeping services appear inconsistent, as some rooms were not cleaned to guests' satisfaction or missed altogether.
In summary, while the Hilton Leicester Hotel has received praise for its clean and spacious areas by some guests, a consistent theme of subpar cleanliness and maintenance issues detracts from the overall experience for many others.
When it comes to service at the Hilton Leicester Hotel, the majority of guest reviews paint a positive picture of the staff. Guests frequently describe the staff as friendly, helpful and welcoming. Many highlighted the exceptional service, noting that the staff couldn't do enough to meet their needs. Specific mentions of the reception and restaurant staff indicate that many found their interactions pleasant and professional with several guests appreciating the efficient check-in process and the attentive service during their stay.
There are numerous accounts of staff being polite with a standout mention of Sarah on the front desk being exceptional. Other aspects of service that received praise include the attentive nature of the housekeepers and the helpfulness of the kitchen and bar staff. Some guests even described their experience as having a warm atmosphere, thanks to the accommodating and sociable staff members.
However, it's important to note that not all reviews were glowing. Some guests encountered unhelpful or rude staff with occasional remarks about poor availability and less than welcoming behavior, particularly at the reception. Despite these mixed experiences, the overall sentiment leans heavily towards positive interactions, highlighting the staff as a significant asset to the Hilton Leicester Hotel.
The WiFi experience at Hilton Leicester Hotel is mixed. There are positive aspects such as free Wi-Fi in certain areas and generally good connection quality. However, some guests have experienced issues with connectivity, including occasional dropouts and poor signal in certain locations like the gym. Additionally, some guests were disappointed that Wi-Fi access required an extra charge. While the internet service does not incur hidden fees, its reliability and consistency vary, potentially affecting the overall convenience for guests.
The Hilton Leicester Hotel boasts a range of high-quality leisure facilities that guests frequently praise. The fitness center, including the gym, sauna, steam room and swimming pool, is highly regarded for its cleanliness and well-maintained equipment. Many reviewers highlight the gym as excellent or good, appreciating its spaciousness and ease of use. The gym area is noted for being large and well-equipped, offering guests a satisfying workout experience. Overall, the fitness facilities at Hilton Leicester Hotel leave a positive impression, contributing to a pleasant and health-conscious stay.
At the Hilton Leicester Hotel, the pool area makes a significant impression on visitors. Described as great, beautiful and lovely, it leaves many guests pleased with their experience. The pool is clean and well-maintained with some noting the immaculate condition of both the swimming pool and changing rooms. Families especially enjoy the pool with children loving the opportunity to swim.
The indoor pool area receives positive remarks, providing a relaxing treat with additional amenities like a jacuzzi, although there were some mentions of scalability issues. The hotel's facilities, including the pool, are highlighted as amazing, adding to the overall appeal of staying there.
However, there have been occasional issues such as the pool being closed for maintenance or refurbishment and some noting it can be a bit cold or murky. During busy times, the pool can feel crowded and it is shared with external customers, often leading to limited access for hotel guests. There's also feedback suggesting the pool area staff could be more welcoming.
Despite these occasional drawbacks, the pool area at the Hilton Leicester Hotel generally remains a positive highlight for many guests, enhancing their stay with a refreshing swim and a well-kept environment.
The Hilton Leicester Hotel offers ample and convenient parking with plenty of spaces available, including options for those with disabilities. Guests highlight the ease of parking and free parking facilities as significant positives. However, the hotel also has mixed reviews regarding parking fees. While some guests appreciate the complimentary or reduced rates, others find the charges - typically £6 per night - to be an unpleasant surprise. The cost for parking is seen by many as an additional and sometimes excessive expense, which detracts from the overall experience. Despite this, the availability and sufficiency of parking facilities remain strong points for the hotel.
Hilton Leicester Hotel offers a mixed experience for families with children. On the positive side, the hotel boasts spacious family rooms, some equipped with sofa beds, which were appreciated by many guests. Its large and comfortable rooms are generally considered clean and airy, providing a pleasant atmosphere even during hot weather. The ample space around the hotel allows for relaxation, contributing to a good family time. Children particularly enjoyed the use of the pool and the special attention to detail such as providing towels for the kids.
However, there were also several disappointments reported. Some guests noted that the facilities in the family rooms did not meet their expectations and issues like the pool being closed and requested amenities not being provided contributed to negative experiences. Noise from adjacent rooms and a lack of better insulation also affected some families. Additionally, there were administrative issues like unfulfilled requests for interconnected rooms and cots, which led to inconvenience.
Although the hotel is generally considered family-friendly and the staff were praised for their friendliness, there is room for improvement in terms of facility maintenance and responsiveness to family-specific needs.
The Hilton Leicester Hotel seems to struggle to meet its advertised four-star rating and the high standards typically associated with the Hilton brand. Numerous reviewers found the decor and overall facilities to be outdated, which fell short of their expectations. While labeled as a four-star establishment, many guests felt it resembled more of a three-star budget hotel.
However, there were some positive aspects noted. Several reviewers mentioned that the service quality showed improvement and was nearing the four-star level. Additionally, the cleanliness of the hotel received praise with spotless rooms and well-maintained facilities. The customer service was also commendable with warm and cordial staff enhancing the overall experience for some guests.
Yet, issues like the lack of air conditioning in rooms and inadequate attention to guest needs—such as mistakenly placing a do not disturb sign on a guest's door—left many feeling disappointed. Overall, while the hotel did exhibit some commendable qualities, it appears that consistency in meeting the four-star Hilton standards remains a significant challenge.
The Hilton Leicester Hotel appears to be a reliable choice for business travelers, featuring dedicated office areas within rooms that cater specifically to work-related needs. Many guests have commended the hotel as a good place for business trips, highlighting the presence of a conducive desk setup. Furthermore, the hotel's staff are noted for their professionalism and adept handling of customer needs, ensuring a comfortable stay for those traveling for work.
Despite some comments suggesting that the hotel falls short for certain business requirements and the absence of more modern facilities, the quiet location and clean rooms make up for it. Regular business guests appreciate the excellent breakfast offered, which adds to the overall pleasant experience. In summary, while the Hilton Leicester Hotel has room for improvement in terms of modernization and specific business amenities, it remains a solid option for business stays due to its professional service, quiet rooms and functional office spaces.
The Hilton Leicester Hotel features a heated swimming pool that guests frequently describe as warm, cozy and clean. The temperature of the pool is well-modulated, ensuring a comfortable experience throughout. Visitors can also enjoy added amenities such as a sauna and jacuzzi. While some feel the pool area is quite small and dated, the overall consensus highlights the consistently pleasant warmth and cleanliness of the swimming facilities.
The indoor pool at Hilton Leicester Hotel garners a mixed reception from guests with positive feedback reflecting its overall appeal. Many visitors appreciated the pool's size, warmth and overall quality, describing it as large, great, clean and cozy. Families found it to be a good facility for kids with its heated waters being a noted highlight. On the other hand, there were occasional concerns regarding the pool's cleanliness and its shared use with external customers. Some guests encountered issues with needing to book a time slot for pool access. Despite these minor setbacks, the well-maintained pool area and its complimentary access were well-received, making it a generally pleasant amenity for hotel guests.
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Location
The location is noted for being quiet and somewhat secluded, providing a peaceful atmosphere while still being easily reachable from the city center. Visitors find the on-site amenities, including easy parking, the swimming pool and the sauna, to be very convenient. The hotel's facilities are described as excellent and clean with spacious rooms and helpful, friendly staff enhancing the overall experience.
Whether in Leicester for shopping, a wedding or a family day out, guests find the Hilton Leicester Hotel's location to be brilliant and perfectly suited to their needs. The presence of EV charging points is an added plus for eco-conscious travelers. All these factors contribute to making this hotel a highly recommended choice for a comfortable and convenient stay.
Breakfast
However, there are mentions of some areas needing improvement. A few guests experienced issues with the quality and replenishment of certain items and there were occasional reports of overcrowding and understaffing. Despite some criticisms, the overall consensus leans toward a positive experience with many guests satisfied with their breakfast, indicating it met or even exceeded their expectations.
Dinner
However, there are notable downsides that future guests should be aware of. A common criticism is the high cost of both food and drinks, which many feel do not deliver adequate value for the price. Service inconsistencies are another recurring issue with some guests experiencing long wait times and unwelcoming staff attitudes. Furthermore, several reviewers noted that the quality of the evening meals could be improved, describing the food as either poor in standard or basic fare.
While some found their dining experiences pleasant, others were greatly disappointed, citing inedible meals and overall dissatisfaction with the dinner service. The restaurant's environment was also critiqued with some finding it unwelcoming. In summary, while the food at Hilton Leicester Hotel can be enjoyable, especially when dining in the bar, guests should be prepared for potential inconsistencies in quality, service and pricing.
Rooms
However, some reviews indicated that the rooms show signs of age and could benefit from modernisation and a decor refresh. Issues like stained carpets, outdated furnishings and weak lighting were mentioned frequently. Cleanliness was inconsistent with some guests reporting dirty towels, carpets and mold around the windows. There were also occasional complaints about peculiar smells and dampness.
Guests noted that the rooms were cleaned daily and staff were helpful and courteous. The hotel provides good-sized rooms with a comfortable setup and daily essentials. For those looking to take advantage of the hotel's facilities, there is a pool and spa available, although some found the pool area small.
Despite the tired look of the rooms, the overall space and comfort were often highlighted. However, there is a strong sentiment that the rooms and the hotel in general could use a comprehensive update to meet modern standards.
Beds
However, not all experiences were as positive. A significant number of guests mentioned discomfort due to hard or worn-out mattresses, leading to back pain and poor sleep quality. The terms beds very uncomfortable, mattress was very hard and beds were rock hard reflect the dissatisfaction of some patrons. Issues with pillows also arose with comments about them being too soft for some guests' preferences.
In summary, while many visitors found the beds at Hilton Leicester Hotel to be comfortable and enjoyed their stay, there were also notable concerns about the hardness and condition of some mattresses, as well as pillow softness, indicating room for improvement in this area.
Cleanliness
However, numerous reviews indicate significant issues with cleanliness and maintenance. Many guests reported dust and dirt in their rooms with particular attention to dusty items and mold around windows. Stained carpets, smelly rooms and outdated, shabby decor also contributed to a generally poor perception of cleanliness. Specific complaints highlighted unclean bathrooms, cobwebs and uncleaned bed linens with hair and dirt. The hotel’s housekeeping services appear inconsistent, as some rooms were not cleaned to guests' satisfaction or missed altogether.
In summary, while the Hilton Leicester Hotel has received praise for its clean and spacious areas by some guests, a consistent theme of subpar cleanliness and maintenance issues detracts from the overall experience for many others.
Staff
There are numerous accounts of staff being polite with a standout mention of Sarah on the front desk being exceptional. Other aspects of service that received praise include the attentive nature of the housekeepers and the helpfulness of the kitchen and bar staff. Some guests even described their experience as having a warm atmosphere, thanks to the accommodating and sociable staff members.
However, it's important to note that not all reviews were glowing. Some guests encountered unhelpful or rude staff with occasional remarks about poor availability and less than welcoming behavior, particularly at the reception. Despite these mixed experiences, the overall sentiment leans heavily towards positive interactions, highlighting the staff as a significant asset to the Hilton Leicester Hotel.
Wi-Fi
Gym
Pool
The indoor pool area receives positive remarks, providing a relaxing treat with additional amenities like a jacuzzi, although there were some mentions of scalability issues. The hotel's facilities, including the pool, are highlighted as amazing, adding to the overall appeal of staying there.
However, there have been occasional issues such as the pool being closed for maintenance or refurbishment and some noting it can be a bit cold or murky. During busy times, the pool can feel crowded and it is shared with external customers, often leading to limited access for hotel guests. There's also feedback suggesting the pool area staff could be more welcoming.
Despite these occasional drawbacks, the pool area at the Hilton Leicester Hotel generally remains a positive highlight for many guests, enhancing their stay with a refreshing swim and a well-kept environment.
Parking
Family
However, there were also several disappointments reported. Some guests noted that the facilities in the family rooms did not meet their expectations and issues like the pool being closed and requested amenities not being provided contributed to negative experiences. Noise from adjacent rooms and a lack of better insulation also affected some families. Additionally, there were administrative issues like unfulfilled requests for interconnected rooms and cots, which led to inconvenience.
Although the hotel is generally considered family-friendly and the staff were praised for their friendliness, there is room for improvement in terms of facility maintenance and responsiveness to family-specific needs.
4 Star
However, there were some positive aspects noted. Several reviewers mentioned that the service quality showed improvement and was nearing the four-star level. Additionally, the cleanliness of the hotel received praise with spotless rooms and well-maintained facilities. The customer service was also commendable with warm and cordial staff enhancing the overall experience for some guests.
Yet, issues like the lack of air conditioning in rooms and inadequate attention to guest needs—such as mistakenly placing a do not disturb sign on a guest's door—left many feeling disappointed. Overall, while the hotel did exhibit some commendable qualities, it appears that consistency in meeting the four-star Hilton standards remains a significant challenge.
Business
Despite some comments suggesting that the hotel falls short for certain business requirements and the absence of more modern facilities, the quiet location and clean rooms make up for it. Regular business guests appreciate the excellent breakfast offered, which adds to the overall pleasant experience. In summary, while the Hilton Leicester Hotel has room for improvement in terms of modernization and specific business amenities, it remains a solid option for business stays due to its professional service, quiet rooms and functional office spaces.
Heated Pool
Indoor Pool
Yes, Hilton Leicester Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
No, a spa isn't available at Hilton Leicester Hotel.
No, Hilton Leicester Hotel doesn't allow dogs.
No, parking facilities aren't available at Hilton Leicester Hotel.
Yes, Hilton Leicester Hotel has a gym.
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